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 Review by fishmaster 
UPDATED: 1.8 years ago
member for 5.1 years, 534 visits, last login: a few hours ago
 Rockford,Winnebago,IL
 $39 per month
 "When It's Up, It's Fast"
 "Getting assimilated by Comcast"
 "Much better bang for the buck"
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Speed 10/1 initially $40.00 a month for HS only. After 2 years they up the price to $44.95 (promotional pricing ended) Was contacted after a few months by customer service & was told if i got just the $8.00 basic cable package bundled with my HSI, I would pay only $39.95 a month. Well this was a no brainer to me. I was never really into any other 'TV' package 'cause i never really watch tv much
My experience overall with the Customer Service in the past with issues have been top notch.
I am in an area that is getting assimilated by Comcast. Tell you quite frankly I am a bit concerned and will miss some of the personal attention I received the the Insight techies in the early morn.
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 Review by r81984
Posted: 1.8 years ago
member for 8 years, 2027 visits, last login: a few hours ago
West Lafayette,Tippecanoe,IN
Contract price not specified.
 about 5 days
"$40 for Cable, $40 for Internet, Get 10Mbps Down"
"Overloaded Nodes and slow speeds at peak times"
"I would rather get a 7.1 Business line from Verizon DSL"
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If your a gamer or a heavy downloader, go with a 7.1 Business line from Verizon DSL. I believe it cost around $100 + phone service. A friend of mine just got it.
Insight has great speeds, but their connection is unreliable due to their overloaded network. They just got bought out by Comcast, so we will see if it gets better.
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Review by mahalo747
UPDATED: 1.8 years ago
member for 8.6 years, 1549 visits, last login: 17 days ago
Lexington,Fayette,KY
$50 per month
"No monthly caps, it usually works"
"Cost for Plus Service"
"It's my only option in Lexington, so I use it."
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I've had InsightBB Plus for about 3 years. Its not a very good value for the money, but its my only option. I don't have a phone line. I'm paying for 6/512 and I usually get about 5200/480. I have a Motorola SB5100 and a Linksys WRT54GL wireless router. They don't seem to have a monthly cap. I use Orb to stream live TV and the extra upload really helps! I'm happy except for the price.
UPDATE: Speeds have been increased to 15/1.5 for the InsightBB Plus service. I'm getting about 14/1.2, but... I've gotten 2 calls and several emails about using too much bandwidth. They can't define how much is too much... I just supposed to use less. I'm in the process of dropping their cable for satellite and am going to keep using bandwidth until they shut off my account! They will have to pry Orb out of my cold dead hands 
UPDATE: I dropped down to InsightBB 10/1 service. Cut my bill in half and I don't feel like I've really lost anything. No problems to report. Speeds are pretty consistent at 10/1.
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Review by Tecatisocati
Posted: 1.8 years ago
member for 5.2 years, 30 visits, last login: 1.3 years ago
Evansville,Vanderburgh,IN
$127 per month
about 7 days
"10Mpbs broadband, lot of HD CATV for the money"
"Beats local competitor Wide Open West, hands down"
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We had WOW (Wide Open West), their broadband was deteriorating rapidly, many evenings it would test no higher than 768Kbps (download) although we were paying for 6Mpbs. WOW customer support was the stank as well. We were going to look into satellite + DSL but Insight's Digital 3.0 was much the better deal. We've got about 20 HD channels and plenty of digital music plus SD channels, 10Mbps broadband, and good phone package for under $130/mo. We feel its hard to beat. We are, however, concerned that the deal stay good after the Comcast takeover. Hopefully it will.
Followup comments:  trowelboy
join:2008-01-13
Evansville, IN | Thinking about moving as well I'm seriously thinking about switching to another isp and cable provider. Has Has your experience with Insight been pretty good? | |
| Couch Potato
What?
Premium
join:2004-08-29
Evansville, IN | No Comcast Comcast will not be taking over the Evansville market, so your pricing/services will stay the same. | |
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Review by torch8
Posted: 1.9 years ago
member for 2 years, 26 visits, last login: 1.6 years ago
Champaign,Champaign,IL
$49 per month
about 4 days
"Reliable service at a reasonable price. Well-informed and eager technical support group."
"None, on average. Recent issues may change this, however."
"For the most part, I've found the service to be transparent: there when I need it; no problems when I use it."
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It's difficult for me to write a review because, for going on three years now, I haven't noticed my ISP. Sure, when I first moved into my apartment, I had to schedule a time for installation, but from that point on, the only thing I've taken notice of is my online work and recreation. As mentioned earlier, for the longest time, I've considered the InsightBB service to be transparent, and, in my opinion, this is perhaps the highest acclaim that can attributed to an ISP.
What might I change, though? I wouldn't mind a higher upstream rate--symmetrical would be neat. Also, having my own Cisco uBR7100 series CMTS instead of a cable modem would make for a fancy setup, but somehow, I doubt they'd ever just lease one of those...
As my final note, I do have to bring up the evening latency issues I've been seeing since 11/25/07. Suddenly, pings to google.com began shooting up to ~250 ms or higher after 7:30 PM or so. At the moment (12/11/07), I'm still working with Insight to resolve this. Regardless, the issue they're experiencing is probably compound and almost certainly not simple. Despite the latency, I've been able to browse with impunity, but it has taken its toll, nevertheless. The following link points to my most recent speed test results (assuming the link still works by the time you click it): »msord.visualware.com/myspeed/db/···=2732335.
As far as the upcoming billing and support turnover (Comcast) is concerned, I really won't know until we get there.
Followup comments: GLIMMER
join:2004-01-17
Urbana, IL
| wow Insight is waiting to fix most problems I went to dry loop dsl at 6/768 for 28.95. Att can give that to me and my distance is about 10500ft. Here at work they have fixed our problem that you were having but by moving us to a differnet card in the ubr. | |
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 Review by Mic
UPDATED: 1.9 years ago
member for 6.8 years, 2710 visits, last login: a few hours ago
Urbana,Champaign,IL
$30 per month
about 1 days
"It's fast... sometimes."
"My latency is horrible pretty much randomly now, sometimes it's from noon till midnight."
"Worst experience, probably even worse than AOL DSL that I tried out so long ago, at least that was stable 200 ping everywhere."
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UPDATE: Don't bother with these guys, I'm already considering calling my lawyer to try and figure something out to make them buyback the modem I bought from Insight. They won't do anything to fix my latency issues, horrible company, maybe they just don't like Urbana/Champaign and other cities are great, but trust me, I don't like bashing companies but this is probably one of the worst companies I have ever dealt with.
There really isn't another option in this area except maybe for AT&T.
The speed package says 10mb/1mb which I get during offpeak hours, and then pretty much dialup speeds or a little faster when it's night time or midnight, around then, my internet just turns to crap, and it's taking them forever to fix it.
I went to the Insight office because we just moved in as students here in Urbana, and that's what everyone told me to do. We picked up everything and ordered everything at the office. You install everything yourself, so if you don't know what you're doing, you're pretty much screwed, or have to talk to people on the phone I suppose.
I got a Motorola SB5120 modem, and a Motorola cable box.
Just the fact that I had to wait about a day for everything to get hooked up, and a few hours of waiting for the internet to actually work. Everything else has been pretty quick. The price is ok, no HD channels though of course.
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Review by acechaser
UPDATED: 1.9 years ago
member for 1.9 years, 0 visits, last login: 1.9 years ago
Louisville,Jefferson,KY
$45 per month
about 3 days
"10 mb of power"
"occasional downtime (maybe a few hrs a month)"
"Couldnt do without it, dial up is out of the question."
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Insight is on top of their game from install to online. The service is excellent for problem solving. They have always taken care of any issues that arise promptly. The few times that service has been interrupted Insight has credited my account.
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Review by barn25
Posted: 2 years ago
member for 4 years, 1411 visits, last login: 1 days ago
Springfield,Sangamon,IL
$35 per month (12 month contract)
about 2 days
"fast on regular downloads"
"Cuts out at odd times"
"good for your money if you have the 15 meg service"
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What grinds my gears for this service is they dont tell you exactly what is TOO much uploading. Their techs are pretty good at knowing what they should know. Other than that i have no real problems with it.
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Review by lane5660
Posted: 2 years ago
member for 3 years, 11 visits, last login: 1.8 years ago
Lafayette,Tippecanoe,IN
$35 per month
about 5 days
"Reliable, Fast"
"Discount ($10) tied to digital cable service option"
"Good service, average value"
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It's my only choice for broadband in my neighborhood. I use Vonage even though Insight offers phone service now. Have been very pleased with the reliability. Outages have been few and brief (except for that "upgrade" last year!).
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 Review by Shack
UPDATED: 2 years ago
member for 7.8 years, 1363 visits, last login: 3 days ago
Bloomington,Monroe,IN
$44 per month
" Fast 10/1 fairly stable Internet at a fair price"
" Could be faster and cheaper"
" As far as Cable Cos go, this one is alright"
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