Review by RickM.Net Location: Louisville, Jefferson, KY, USA Cost: $54 per month (month by month) Install: about 3 days Excellent service and tech support None that come to mind I'm honestly surprised!

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I switched from DSL (static IP, 6Mb) to Insight's 10.0 service and sticky IP over a year ago and am VERY pleased with the service. Admittedly, you have to edit your domain IP every once in a great while, but with the speed of the internet's DNS servers updating so fast, it's fixed in less than an hour.

I've called their tech support several times and while you can on occasion get 'the trainee', I've been overall pleased with them.

I recently bumped up to their 20.0 service, and honestly get download speeds running over the 20 meg cap. Best so far was 2.19Mbps from Adobe. Obviously, your milage may vary, but I'm a happy geek =)

One Year Update:

After a year of Insight Cable 20.0, their 20 Megabit service, I am still VERY pleased with their service, throughput, and quality of signal. The only outages I've experienced were during Hurricane Ike and the Great Snowstorm of '09. They had services up and running even before I had electric power restored. That shows the power of going with underground power!

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Review by alexdee Location: Jeffersonville, Clark, IN, USA Cost: $130 per month Fast Horrible customer support, shaddy business practices. Only stay because on no other competitive alternative. ATT charges too much for slow service.

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Where to begin? We've been customers for 10 years. It has been a bumpy 10 years. Everything that could happen, has happened.

At one point we lived in a apartment complex, and when our neighbors had their cable installed, the tech from Insight cut off our cable because he thought we were siphoning cable illegally. Never mind the fact that he could have called in our address and check to see if there was an account for the address.

Every time we move we are charged bogus charges for equipment that's not returned, even though when you call their support phone number they TELL you to take the equipment with you to the new residence. Why do I have to waste my time and call their support number when we get a bill for 600 dollars of not returned equipment? A business that provides for hundreds of thousands of customers can't see the address change in their computer and match the DVR box serial number, and cable modem MAC address to the ones used on the old residence?

Recently I've been having to call on a MONTHLY basis, for again, not returned equipment since we upgraded from a digital box to another DVR box. I called them when we got the first bogus statement for 300 dollars, the CSR told me "I fixed it" and gave me a "new" balance to pay. We payed the new balance the CSR pulled out of his bottom and the following month we get a threatening letter saying Insight is going to cut off our service if we don't pay for the not returned equipment. They threaten customers of 10 years, and don't have the decency to give us a call? It all changed when I phoned them again and told their incompetent CSR that I have a RECEIPT. Oh boy, it all changed really quick... maybe they were counting on the fact we didn't get a receipt for returned equipment when their contractor took the old box, and wanted some extra cash because we always pay on time.

Bottom line is. If there was competition, I would be dropping Insight in the blink of an eye. ATT charges too much for their slow DSL line, otherwise I would hop on their bandwagon. Luckily we're planning to move from this "town."

All in all, they're a shady business that preys on elderly and customers that pay on time to sneak in hundreds of dollars of not returned equipment and other phantom charges. Not because they have incompetent people that work inventory and the phones(they do), but they do it on purpose to make money off honest customers.

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Review by Turd Blossom Location: La Grange, Oldham, KY, USA Cost: $50 per month Install: about 9 days Great Value, Speedy Internet Pre sales/sales group needs improvment; they don't know their products Great Value

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Pre sales needs help; didn't know product line. Provisioning went smoothly and install was great. I will miss my Iglou ISP for their great customer service but it's hard to beat this:

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Review by Batman Location: Panama City, Bay, FL, USA Cost Contract price not specified. Install: about 7 days They where fast to hook-up the service It is not always 20.0, or what every they call it. It sometimes drops out It is fast, when it works.

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I ordered the 10MB package to start off with, but then I hooked up another computer and got the 20MB package. Even went out and got a new Linksys N-Router, cause I figure with a great ISP, maybe it was time to upgrade to N (I just needed an excuse to buy a new one, pay no mind to new router).

Anyways, it is fast service, when I do get a chance to run a speedtest, it is almost over 20MB.

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Review by jamesnmandy Location: New Albany, Floyd, IN, USA Cost: $52 per month Install: about 7 days consistent speeds, especially the upload having to pay $10 extra for 20meg service i would recommend, best option in our area right now

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In our area, Southern Indiana (aka Kentuckiana), there are few options. Here in New Albany, IN you either get AT&T DSL or Insight Cable Broadband. Satellite is a non-option as far as TV service goes, as is a AT&T phone line. Remove those two and what do you do to save money and get better service at the same time without a contract? Insight Cable TV/BB + Vonage for phone. Insight supplied an Arris CM550A cable modem, I pay $10 extra above the $42/mo normal 10Mb service to get 20Mb.....so my BB portion of the bill is $52/mo alone. No contracts, I love that. The only thing that bugs me is when they do have network issues it takes longer than it should to get a tech here. I see an Insight truck or contractor around here (apartments) at least once a week doing connects, disconnects, but once you are a customer and simply have an issue it has taken as long as a full week just to get a tech out. I will watch tech's come and go to other apartments, even in the same building as me, but somehow it doesn't make any sense for them to have him simply stop by and troubleshoot my issue, he should wait a few days and then come back...yes...this makes no sense guys. Please try to infuse some common sense into dispatching and stop prioritizing new connects and non-payment disconnects over existing paying customers who have marginal service you are getting paid to provide. As a side note I would like to say the tech on these forum boards does a good job at getting back in touch with you, cheers to him! Thanks

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Review by dmcdon Location: New Albany, Floyd, IN, USA Cost: $175 per month The service works, but there are outages, and does not meet advertized speeds Days like Sundays the service is very slow, calling them is hit or miss. Thier phone system may drop your call. Tech Support needs a Level 3 Tech for Customers with continual problems.

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I have the broadband 10.0, Phone and TV. The internet was working great until Hurricane IKE. After that I have noticed many days where there are periods of times where I can ping the modem but not the Insight network gateway.

I have called and talked with many Tech Support people. The problem is if you get a newbe -- they only know one answer - reboot your router.

I have had 2 modems from Insight, and used 2 different know good routers. These routers have been tested on T-1 circuits.

I have had Tech Support visits, but they only understand how to install the wire. The can't diagnose issues. I call in and have to go through Level 1, explain everything going on and ask for Level 2.

There is not communication between the Tech Staff in the office and in the Field. If I had not recorded information from the phone sessions the field techs would not have know anything about the issues reported.

There needs to be a way to resolve issues, 1 point of contact that understands the history of the issue and is following up on resolution of the problem.

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Review by BAHsims Location: Covington, Kenton, KY, USA Cost Contract price not specified. if it works good HORRIBLE Local tech I need Mr W to get involved to fix my internet

Mr W,

can we someway have a chat? I have had NOTHING but trouble regarding my service in N.KY The people who work here and run your system, are not the happy smiling faces on your commercials. months this has been going on, FINALLY get it fixed, , great for 30 days, and thursday night, guy comes out to the pole at night, does something, and now, I am slower than dial up with400=500 pings verified by phone tech.

Why do these people keep doing this??? I have it finally fixed, and got to use it for a whole month, and then they come and put splitters on the lines at the pole.

Rather than go thru another 9 months can you please help me? these people in N.KY , do not care a single bit if the service works or not. Like I said, they FINALLY, after 9 months, fixed it, and now, I have to go thru the whole mice in my walls, terrorist attack on the cable, works better when cold, works better than hot and all the other crazy stuff. From a business standpoint, it is less expensive to your company, to send the guy who can climb the pole, rather that 37 techs who will blame my house for whatever the guy did on the pole thursday night. .

I have the 20 meg, and here I am , once again, after the guy does something on the pole, late at night, with 400-500 pings, and 26 K downloads.

I am not sure I can go through this again. it will take 37 visits to get a guy who can climb the pole. I could write the script of the weeks it will take if you dont help me.

Please !!!!!!!! I am begging you to help.

Singular Premium Member join:2008-08-13 Shelbyville, KY Singular Premium Member 2008-Nov-15 5:08 pm Does he really work for insight? Is the guy that is climbing the pole work for insight or does he drive a vehicle that says contracted by insight on it. Have you talked to him to see what he is doing? Who knows it could be someone illegally messing with the cable line, especially if they are doing it late at night. Last time I checked that was a felony. The other thing that puzzles me is its not very often that he shows up. 2008-Nov-15 5:08 pm: · hey mods ·

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Review by juandemenchu Location: Lexington, Fayette, KY, USA Cost: $51 per month (12 month contract) Install: about 30 days Wonderful Customer Care... One "10mbs-20mbs" connection per neighborhood. Lot of users near you? ...I'd recommend D.S.L. Great if you live in a rural area, if high-density describes ur neighborhood, I'd go with something else...

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I've never seen above a 5 mbs DL speed in my area, this is also the case for many of my friends... If simple browsing and updates are your thing, then have at Insight!!

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Review by whyerhead Location: Covington, Kenton, KY, USA Cost: $40 per month Install: about 2 days Good mail filtering, uptime is excellent, staff is prompt and responsive, speed is just. wow, Install contractor sucks. Plain and simple. Buy the 20.0 product. YOU WILL NOT BE SORRY!

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

Speed: 20Mbit/sec down 1.4Mbit/sec upstream, Home equipment:Linksys/Cisco CM100 (Modem), Linksys WRT54G (Wireless/Router/Firewall) Dynamic IP.

When I moved from my former address, I demanded an Insight house tech come out to do the install for both my TV and my broadband service due to multiple issues with Utilicomm South (Insight's contractor) I simply did not need the drama they provide. Installation was a breeze between the two Insight techs that came out.

When I made the initial order, I ordered the Insight Broadband 10.0 product due to the non-availability of the Insight 20.0 product. Within 3 weeks of my move, 20.0 was available for an additional $10 on top of the $30 I was paying for 10. I decided to take it immediately, and wow oh wow. Nobody will ever get me off of Insight. This is truly the BEST internet service I have ever had, and Insight just keeps making it better. My speedtests are almost always above my rated speed. (On avg I get 30Mbit down).

I had a representative call me from the phone company to try to get me to switch over to DSL. I asked him if they could run faster than Insight.. the telemarketers response was: "Oh, we're 50% faster than your cable provider, all for $15 a month!" I said "Oh, so you can give me 30 MBit down for $15 a month?" he said "uhhhh, what?"

I responded: "Well, you said you were 50% faster than my current ISP, I am guaranteed a 20Mbit down connection!" He responded: "Uhhh, on the $15 a month deal it's 768kb/down 384kb/up." I said "OH, sorry! Why would I take a downgrade?" and politely hung up..

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Review by indianafanatic Location: Noblesville, Hamilton, IN, USA Cost: $125 per month (12 month contract) Install: about 45 days No longer with them Cable still not buried/cable outage affects all services Switched back to AT&T

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**Edit** 10/27/08

When Insight changed over to Comcast, customer service continued the nose dive. After complaining without results for over 2 months to have my cable buried, I made the switch back to AT&T in May. 2 days after I cancelled service, a tech came out and buried my cable. Comcast really did a number on many former Insight customers and have lost subscribers to show for it.

**End Edit**

I signed up for Insight's bundled phone/internet/cable service, for $90/month for 12 months, and it was installed on 12/22/07. There wasn't much in the way of product documentation or explanation, but thankfully not much was needed. When the installers came, they didn't bury the cable and it still sits today. "When the weather gets better, we'll come back and bury it." Well, I just hope that new home construction around us doesn't take it out!
On 02/02/08, I had digital cable with DVR hooked up and there was absolutely no documentation on how to use it. Having had TiVo, I was somewhat familiar with how it should work, but I still have many questions. Hopefully a call to Insight will garner me some type of manual for the box/dvr.

Overall, I'm quite pleased with the service and product.!

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