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Review by pnsiva 
member for 23 days, 2 visits, last login: 8 days ago
lodged 23 days ago
 Ajax,ON
 Contract price not specified.  "Alternate to Bell / Rogers, but similar company" "Bad customer service / Lots of hidden untold fine lines." "Stay away from it"
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Worst Company! Stay away from it. Poor customer service, Old outdated infrastructure and poor quality. Good only in certain places in Toronto where they have Servers. If you decide to leave Primus watch out! you will see their other side!!
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Review by sas
member for 1 year, 86 visits, last login: 1 days ago
lodged 87 days ago
- undisclosed location
- $48 per month
 about 10 days Primary Network- "Lowest cost bundle at the time, consistent dsl speed"
- "Occasional short outages"
- "good values for money"
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I used to have Bell Canada for my landline phone service, and an independent ISP for my DSL internet service. Total cost was about $75.
A little more than 2 years ago, I switched to Primus for the phone line and DSL Lite bundle for $40+taxes.
The ordering was short and painless. I explained to the sales rep what my expectations were, she recommended me the packages. The offer made sense (and dollar$) to me, so I signed up.
The switch from Bell to Primus was smooth. I was at work, so I did not notice any service interruption, if any. Internet connection had some initial hiccups but went smoothly 2 days after I had the phone line activated. I had my former internet overlapped 2 weeks, so it was non-issue. Their Thomson speedtouch was not working, so I used my old DSL modem with the settings given by tech support. He even called me back after I got disconnected (yes, it was more than 1 hour tech call). I wanted to return their modem with they said it would not reduce my monthly cost, so I just kept it. The reason why I gave 4 stars only for tech support because it was the only time I got the best support. It went downhill after that :-(.
On the phone service, I got a few extra features such as caller number display, telemarketting guard, and free 60 minutes long distance in North America. If I subscribed to all that with Bell Canada, I would have paid at least $10 extra. Interestingly, Primus leased Bell's line for the phone service.
On the DSL Lite internet, I paid only half of what I used to pay for internet, but the speed I got is only 1Mb/s compared to 5Mb/s of the other ISP. Primus however, provide consistently 1Mb/s compared to the range of 1 - 5 Mb/s of the other. I mostly got an average 3Mb/s with the former ISP. For my needs at the time, I could get by so I am happy with the savings of $27 a month. Bandwidth is unlimited, though I rarely go over 80GB/month even when the kids use torrents.
Customer service usually drag their feet with their typical emails such as "we value your business", "please do not hesitate to contact us", but take long for them to address your problem or solve it. All the problems were addressed and resolved to my satisfaction but take time.
Hope this review helps others to make their choice of their next phone/internet provider.
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Review by nick1011811
member for 9.6 years, 3 visits, last login: 88 days ago
lodged 88 days ago
- undisclosed location
- $99 per month
- "Decent speeds"
- "Terrible customer service"
- "Would never use them again!"
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I have had an account with Primus for close to 10 years. First dial-up, then 3mbps dsl to 6mbps dsl at three locations in the past 10 years. When I lived in downtown Toronto, I was only getting 1mbps speeds while paying for 3mbps, but it worked and served my needs. On Thursday Nov 3rd, I received a phone call saying that I had $60 in charges still owing and that my new bill would go into effect on Sat Nov 5th and that my total was around $140. I told the guy I would pay through online banking as I have done for the past few months. I paid the complete balance and had a confirmation number from my bank. Online banking takes 2-3 business days to confirm payment. I came home from work on Monday Nov 7th to no internet service.
I called and was told on the phone that the representative who called me on Thursday had put in a termination notice on my account two days before the due date on my bill, regardless of knowing that I have been making my payments online for the past few months. They assured me that the person who put the termination notice on my account had done so in error, but they would not turn on my internet service for 4-5 business days when the payment should clear. They refused to acknowledge that I had a confirmation number from my bank. After placing me on hold for 15 mins, I asked the second representative how long of a notice would they need if I cancelled my entire bundle. She stated that she would need 30 days notice and I told her to keep me connected for this month and to cancel in December. She said I should have service until December 7th or 8th as soon as my payment cleared. I was shocked that she never once offered any solution to my request on cancelling my service. She calmly said my service would be cancelled and thank you.
After another 48 hours without service, I called tech support again asking if my payment had cleared and if my service would be returned as this would be my last month. I was told on the phone "Oh, it says here you wanted to cancel your service and to reinstate the service it will be a charge of $58." So not only had they screwed up twice in a week, they didn't try to negotiate some sort of credit or compensation when I stated I wanted to cancel my service. I am shocked that after being a customer for 10 years, this is how I am treated. Apparently my money and support was not valued at all.
I have currently had no internet service for the past week and a half while I await another company to hook me up. In a way I'm glad this has happened because my new service will be 4 times faster and a lot cheaper. Primus should pay more attention to how they are conducting business and learn to value their customers.
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Review by Dr Zeeke
member for 7 years, 69 visits, last login: 66 days ago
updated 107 days ago
- Brampton,ON
- $84 per month
- (month by month)
- about 14 days
- "No contract, Telephone/Internet Combo with Unlimited Usage Internet & Free worldwide Long Distance"
- "No major Complaints"
- "Good value for the $$ when compared to the giants -ie Rogers & Bell"
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Had Rogers Internet for about 6 years .... Cost climbed continuously, services dropped .so tried Bell for 5 years ... same story with Internet & Telephone ... Very slow limited bandwidth ... not as advertised.
Primus package was advertised at $74.00 for Unlimited usage up to 7 Mbps ... I happily avg. about 5.5 Mbps
Package also included Home Telephone with Call Blocking, Free Worldwide Long Distance, Call Answering, Caller ID, Call Waiting etc ... has worked Perfectly for over 2 years now
$3.00 rental fee for a Thomson Firewall Modem with 4 hard wire ports and wireless connections (Works Well)
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Review by mikbane
(review was emailed from domain gmail.com)
lodged 145 days ago
- H2S
- $84 per month
- (month by month)
- Bell Canada
- "phone service, unlimited long distance, on line voice mail service"
- "internet service very slow, not what they advertise"
- "not good value for the money"
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I have been with Primus for a few years and their Internet service has been
very disappointing. However, I have not had many problems with the phone
service - it is quite good.
They only offer one unlimited high speed Internet service that they say
is "up to 7 Mbps." Now, while I don't expect to reach speeds that high I do
expect to come close but I rarely test at more than 2.5 Mbps and usually run
at under 1 Mbps. I have gone through the whole gambit of tweaking and
testing with their tech support and was finally told last year that the
problem was that their system needed to be upgraded and that it would be
done within a few months and that I should just hold out. Well I did hold
out and it took over 6 months and my download speeds have not changed much.
If I was getting a 7 Mbps service or even 5 Mbps their pricing would very competitive but the service I get now is equivalent to Bell's, Roger's or Videotron's most basic non dial-up service and as such is not any cheaper than what they
offer if you include phone service, in fact it is a bit pricier.
In conclusion there is no reason to sign up with Primus. They also have the
underhanded policy of requiring 30 days notice to cancel service that the
other big companies have - they tell you that if you don't like the service
you can just cancel but when you have to give 30 days notice you end up
paying for 2 services for those 30 days - it is a money grab.
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 | | Primus I left Bell after 30 some years as they were greedy and wanted to make me pay for long distance phones calls to addresses that i had never heard of through my dial up internet, even when i had long distance calls blocked by Bell this continued.As i never made any calls to these phone #'s i refused to pay bell and left them for Primus .
I had Primus phone and high speed dial up internet for a few years, fine until i had to move i had 2 houses for a year they unhooked my new homes phone after a couple of months because of non payment but i had the same payment- direct withdrawal as i did with my 1st home. When i explained they hooked it up again and charged me a service fee it up again this happened 2 times. Then i had 1 month with older home and was then to move out . I anticipated leaving sooner but realizing that i would need more time (another month) i told Primus a week in advance to keep my old phone alive. All the while i had hooked into a dial up internet in the new home it did not work, took 2 hours to get to e-mail and then shut down. Meanwhile in my old home Primus shut down my phonw so while in the middle of moving and buying new applieance i had no phone (they turned it on for 3 days and then turned it off again for the whole month I was living there. When i moved out they turned it back on without my permission even when i told them no one was living @ the house again charged me a service fee. I even told The Bell service man who works for Primus that no one was living in the house anymore. In the middle of moving unsure of County internet and phone service i was frightened they would shut of my new home again. I finally had some tiem to check and switched to Rogers, promised my old home phone # only with Rogers. @ present i am not able to get my old # back as Primus states the the old home phone # is a new # (which it is not) and will not let Rogers obtain it and give it back to me. Alot of $ for so little service. I am disgusted with Primus think they are generally rude and caused me a very expensive inconvenience. | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 204 days ago
- M4Y
- Contract price not specified.
- Bell Canada
- "everything."
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I have never had so many problems, and such bad service, than trying to deal
with Primus.
I'm only still trying because I'm renting, and my landlord thinks for some
reason they're better than the competition. They aren't. I can't even list
all the complete screwups, and not once have I dealt with a useful or nice
customer service person there. Once, I was talking to a level 3 tech, and he
seemed pretty great, but he's obviously a diamond in a sea of brown.
Avoid Primus at all costs.
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Review by main3
member for 324 days, 3 visits, last login: 246 days ago
lodged 324 days ago
- Gatineau,QC
- Contract price not specified.
- "No complaint everything came work day 1"
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Well this service is exactly what they say it is. Telephone, high speed internet and unlimited long distance for 74.99. What can I ask more I am saving 45.00 from Bell for the same product? Customer service is very good and finally I can understand what they are saying. They also respected the due date WOW.
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Review by Tig
member for 5.6 years, 357 visits, last login: 2 days ago
updated 340 days ago
- Carrying Place,ON
- Contract price not specified.
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Outdated. Deleted
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Review by Maevin
member for 1 year, 4 visits, last login: 343 days ago
updated 1 year ago
- Cambridge,ON
- $86 per month
- (12 month contract)
- about 15 days
- Bell Canada
- "Same as the rest DSL 5mbps, phone with long distance"
- "They failed to send welcome package. They lied about the UBB as it affects its users"
- "I will leave as soon as I can"
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I signed on to Primus because my brother has them. I was to be sent a Welcome package telling about my new provider. Never came. I contacted them to send me one. They said they would email and mail one out. Neither came. They said they would contact me when the service was hooked up. Never did. I called at the end of the period they told me it would be hooked up. They told me it was hooked up a week ago.
They told me the new UBB was starting February 1st and that CRTC/Bhell were forcing them to do so. I told them it was March 1st, I have read this from several sources and read the tariff. They said, You are wrong and the money will be collected February 1st and sent to Bhell.
They have there own internet connection aside from Bell ( called a Dslam) that is not effected by Bhell and the UBB but they are still charging UBB rates to them as well.
They are jumping onto this money grab and hiding behind Bhell. All the other IPS providers are fighting this for there customers and themselves. I left Bhell and Rogers to get away from their greed and have fallen into their little brother.
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| | cancellation I just cancelled Primus on saturday and went with another company. I have unplugged my modem just incase because it takes 30 days to take affect of the cancellation | |
| | | | Re: cancellation contact primus about a refund for the hardware. They will send a bag for you to mail back. I found a cheaper provider and will save $10 a month over my old bill. Bonus for me | |
| | | | really sir you said you read your laws that is a lie because UBB does affect EVERY DSL provider in ontario and quebec learn to read please or go back to your country oh and its Bell not Bhell | |
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 Review by usuckbell
member for 3.1 years, 325 visits, last login: 1 days ago
updated 1.1 years ago
- Guelph,ON
- $39 per month
- about 535 days
- Bell Canada
- "Fast and a great price!"
- "Uses Bell's GAS Network"
- "Cancel Bell and get Primus!"
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| | you insane? Cancel Bell and move away from anything related to Bell.
Let me know how it goes when you try to quit Primus after all caps are enforced. Good luck to you. | |
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