|
Home | Reviews | Speed Test | Tools | News | Forums | Info | About | Join |
I registered for Primus via Costco expecting stellar service. Instead I got daily speed drops and weekly outages. After 1 year 3 months of bad service I finally cancelled. Even after cancellation they billed my account! Now waiting for refund. member for 6.1 years, driveby review (so far) lodged 6.1 years ago
Costco Internet+Phone bundle. $80/month, including modem rental, Canadian LD, etc. Order and install were easy. Customer service is quick on the phone (compared to most call centres I call...about 3-5 minutes to get a rep). Miss the extremely low ping rate/latency of TELUS (about 8ms), compared to the 35-40ms rate on Primus. TELUS is putting fibre in to my house within the next couple of weeks. Supposedly I will be able to get 100MB service from Primus, sometime after that. TELUS will actually offer 150MB service, though. member for 6.6 years, driveby review (so far) updated 6.6 years ago
I have internet, home phone, and LD. It's a good price but the 16 mbps is rarely acheived and isn't considered high speed anymore. Primus should be able to piggyback on Bell's recently installed fibre, but they have not announced any plans to do so. At this point, a cable based solution is the only alternative. member for 18 years, 24 visits, last login: 1.4 years ago lodged 6.7 years ago
I went with the Costco Primus deal for a VOIP line and FTTN DSL internet package. It was a great deal at the time. Consistent speeds. The only thing i noticed was that my IP address would change to different parts of Canada. The only way i noticed was when I lost You tube kids for a day due to "not available in your geographic area". They moved my IP to Quebec. A simple reset fixed the issue though so no complaints. The only issue i experienced really was slow page load times. It took me a bit to figure it out since my download speeds were good. It was the dns they were using. Once i switched it to Google's dns everything was fine. member for 6.9 years, 3 visits, last login: 6.7 years ago updated 6.8 years ago
I ordered 16/1 service (DSL) Price is 56$/month (after promotional months) No modem provided, initially, as was using my own TP-Link modem which I confirmed with multiple people about it being compatible Currently, the connection is still awful. 1. SLOW SPEEDS - When I attempt to perform a speed test from the primus test page, it times out with a latency error. When a test completes, it is nowhere near the 16/1 service lever, but rather closer to 2. (every speed test result is emailed to support, as well as now, managers) 2. The internet consistently drops and reconnects (I have logs showing it happening, which I have emailed them) 3. Multiple times, I have had to request only electronic communication, as anything that gets told to me via telephone conversation is completely denied in any future conversation. I now only deal with them via electronic mail, as it seems to be the only way for them to have ANY accountability 4. Multiple times, I have had to attend the residence for the technician to be on site, yet they still have not fixed the issue of slow speed and dropping connections. member for 10.9 years, 20 visits, last login: 8.1 years ago updated 8.1 years ago
I had ordered the home phone + unlimited 5mbps internet in 2007. Not once was I offered a retention plan, and the price of my original plan increased every few months. What started to be $50/month ballooned to over $80/month. Internet was buggy at times. The already slow 5mbps sometimes went down to 1mbps. Called in prior to cancellation and was not offered anything. Was told by retention agent that we were getting "the best deal". Said we were getting 7mbps, but it was really just 5mbps. Called CS to cancel at the end of September, and was told by CS agent everything was good to go. I was charged for the month of October and was told by CS agent, my service was still active in the system. Called a total of 3 times since the initial cancellation, still to this date, NO REFUND on service I never received. Was promised a follow-up 3 times and never got one. Take my advice and DON'T GO WITH PRIMUS! member for 8.3 years, 1 visits, last login: 8.3 years ago updated 8.3 years ago
BEWARE! Primus affordable price and unlimited internet usage may be appealing, but poor internet connectivity is a deal breaker. I was originally subscribed with Rogers Internet, Cable and Home Phone. I decided to cut the cable and rely on Netflix and free OTA broadcasts. Primus unlimited internet usage and VOIP telephone appear to fit my needs. Enrollment through Costco was quick and installation with a Bell technician went smoothly. I subscribed to Internet 60 and Basic Digital Home Phone Bundle. The initial 2 week period was great. No issues with streaming Netflix. VOIP quality was clear. Then the issues began. The phone stopped working. Cannot make or receive calls as there was no dial tone. Resetting the modem resolved this issue. Furthermore, internet connectivity was frequently poor in the evenings after 10pm. Forget about streaming Netflix or YouTube, surfing the web was slow. I suspected Primus was throttling my bandwidth allowance in the evenings when public usage levels were high. As a result of poor internet connectivity, my VOIP was regularly dropped. I was forced to reset the modem every few days to restore phone service. Several calls to tech support revealed no resolution, although they were friendly. Primus did acknowledge my documented poor connectivity instances, but denied throttling. Instead, I was told the source of my problem could be from my router, my laptop, my phone lines etc or even the absurd possibility of my neighbors equipment emitting EMI. My network equipment setup did not pose a problem with Rogers internet. The only change in my setup was Primus. I recently went away on vacation for 2 weeks and surprisingly my phone worked for the whole duration and continued for another 2 weeks after I returned. But now, the grace period is over and Ive resumed resetting the modem every few days. After 5 months of tolerating Primus, I realize that it wont get better. Im reluctantly returning to Rogers internet where Ill be paying more, but it will be reliable. As a parting gift to Primus, I will give them $200 (cancellation fee) for terminating my 2 year contract. This useful information is hidden within the Terms & Conditions link found on the web page where you select either 1 year or 2 year term to order. Ive tried to be objective in writing my review. You can decide whether or not to give them your business. Buyer Beware. member for 8.5 years, 1 visits, last login: 6 years ago lodged 8.5 years ago
After being will Bell service (phone and internet) for awhile, they eventually starting raising their rates while also implementing usage caps. One day while exiting Costco, I noticed a promotion or bundle for a home phone line including some features and 25/10 internet (which tests at those speeds as well) for ~$60. The bundle had all the same features with Primus that I had with Bell literally half the cost so I went with it. I'm so happy I did switch. Although I know that Primus is not as well connected to the Internet backbone as Bell was, the transits and peers they do have in the GTA are very sufficient. The DSL service is delivered over a wet line which is a plus to me as well since this is what I had with Bell. Speed tests are usually solid as well despite my potential concerns with their traffic management/throttling policy I read about before switching. member for 20 years, 42 visits, last login: 1.4 years ago updated 9.2 years ago
I had Primus for 4+ years and just cancelled my service last week. I was on the 5/1Mbs unlimited package. Speed were about 3.5/.6Mbps, but that was blamed on old copper in out area. Seeing that Bell user in the neighborhood were getting the same, I left it. When Bell came around and cleaned up the copper for the Fibe roll out, my speed went up to the advertised 5Mbs down, but I never got more than .6Mbs up. Over the 4+ years, we had about 3 outages, with the longest being about 4 hours. The biggest complaint I have with Primus, is their auto debit payment system. They do not bill on the same day of the month, but on a 30 day cycle. This meant that sometimes the day fell on the last day of the month, when I had my bank setup to transfer the money into the account for the first of the month. member for 18.8 years, 27 visits, last login: 9.9 years ago lodged 10.1 years ago
I appreciated the honestly of the lineman. The lineman told me that my old homeline was incapable of supporting both Phone and High Speed Internet. (Why hadn't Bell or Acanac told me this?) In their effort, Primus sometimes left me without phone, in order to provide my internet, or vice versa. At least Primus did not charge me for services they were unable to provide. [But I want those services!] And at least they sent a lineman (unlike Bell or Acanac). member for 12.1 years, driveby review (so far) lodged 10.4 years ago |