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Review by abobo3 
UPDATED: 28 days ago
member for 1.6 years, 10 visits, last login: 26 days ago
 Montreal,QC
 $65 per month (12 month contract)
 "Reliable telephone service, reasonably priced bundle"
 "Unstable Internet connection, frequent disconnects and slow speeds"
 "Not an option for DSL!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have been with Primus for nearly two years. Installation was a pretty painless process, although I had to call in because no one ever told me what my username and password was (for Internet connection). I had ordered via Internet, so that may be issue here, but still, it's silly.
In November 2007, their Triple Value Bundle was priced at $59,95 not including taxes. I have telephone service, unlimited long distance calls in Canada and the US, 9 optional services (caller ID, call answer, second incoming call notification, etc.). At the time, the Internet service was 5Mbps, no cap. In May 2009, this was changed to 7Mbps, still no download cap. A Speedtouch 516 was supplied and must be returned when I cancel the service.
In the first few months, I frequently had problems with the phone. Sometimes no tone. Unable to dial a number in a certain area code. And so on. This has been resolved fairly quickly and has not reoccured. Unless you need your phone to work perfectly 100% of the time, and not merely 99.999% of the time, I can recommend their phone service.
DSL Internet is another matter. During the first year, I never really had 5Mbps, even though I am close to the central. There were slowdowns, but nothing major. There were also downtimes, which is a little more frustrating. But it was OK enough for me to renew my contract the next year, November 2008.
This past winter/spring, I was away for three months. No option to disconnect the service, of course, so I paid. While I was away, in April, I received an e-mail informing me that my CONTRACT WAS OVER, but that it was going to be renewed automatically, although at a new price: $64,95, five dollars more than I was paying before; and my speed would increase to 7Mbps. Problem was, my contract was not due for renewal: I had already renewed for one year in NOVEMBER 2008, and this was APRIL 2009.
I called them when I was back in the country. After I explained the situation thoroughly A COUPLE TIMES OR THREE, the girl finally said there had been a "mistake", that my contract would end in November as it was supposed to, and that they would reajust my bill at $54.95 and give me credit for two months I had paid $64.95. I said thank you and hung up.
Of course, the adjustment never happened. I didn't call back because I didn't want to bother with it any more. I let them have their way, but I knew I would not sign with them again. Then it got worse.
To try and reach 7Mbps, I decided to try their modem (the Speedtouch) again. I had been using a D-Link modem router because the disconnects happened less frequently. But when I tried their Speedtouch, I found that my speeds were up to 7Mbps or more, so I stayed with the Speedtouch, and everything was great for... oh, two weeks.
Then I began to get disconnected every day. Sometimes, I could not reconnect for a few hours, or an entire night. It seemed to happen mostly in the evenings. I tried to reconfigure my material in every possible way but it did not help. So I opened a ticket with technical support. After proving to them in every possible way that the problem was NOT ON MY END (you will have to do that every time you call them), they decided to try to help by trying a few things on their end.
So what they did (as I learned afterwards) is they basically moved me down a few "tiers", slowing my connection speed. That stopped the frequent disconnects for a while. But coincidentally, soon afterwards, I began to get extremely slow and unstable speeds. This has been going on since July. My max speed is about 2500kbps. Usually I hover around 500-1500 kbps. It's hell. Connection speed, according to speed tests, can vary from 300kbps to 1500 kbps in thirty seconds.
Two days ago they examined my situation (this is when I learned I had been downgraded to "DMT" in July to stop being disconnected -- I also learned that they had NOT recorded the fact that my contract ended in NOVEMBER and not in APRIL, hence, I supposed, the non-refund of the money they owed me). I got a call back today. They said they had identified the problem: NETWORK SATURATION OR BOTTLENECKING. They also said my line was crap because of "upgrades" that they had been doing to alleviate this situation. I said it had been going on for three months. They said "yeah, that's right".
So judge for yourself!!!!!
I do not recommend Primus for DSL, it is (mostly) crap. Unreliable. Stay away if you do not want constant problems. Not worth what you're paying.
My contract ends this November. I will have to return their modem... and they will charge me the 10 bucks to return it, I was told. They are ripping me off.
Location: Downtown Montreal
UPDATE :
The "move" to another network (in order to improve speed)... did not go smoothly
Oct 19: Technical trouble on Bell's side. Primus opened ticket with Bell. Bell closed ticket without doing anything. Reason: Received ticket before activation of line. Primus did not notice this.
Oct 21: DSL down. Alerted the guy at Primus who noticed said ticket was closed. Opened another ticket. Two days lost. And counting....
Oct 28: Still no DSL. Called Primus today (for the fourth time).The News: New ticket closed. Line should be up and running.Well, it isn't. They make me disconnect the phones and filters for the 99th time. No good. Since I've talked to this tech, the DSL led doesn't even flash anymore on my modem. 7 days without DSL and counting.
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Review by Ray_70
UPDATED: 81 days ago
member for 81 days, 0 visits, last login: 81 days ago
Bowmanville,ON
$35 per month
 Bell Canada
"Cheap Rates"
"Took so long to install that I just went elsewhere"
"Seriously lacking customer support and inept technical support."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I know I ramble a lot here, so in short for those that want a simple answer, Primus can be OK if you have a business account with them, but home users should steer clear of Primus.
---
I've tried to be fair with the review. Generally I think you get what you pay for with Internet service, and cheap service comes with a reduced level of customer service. I joined this forum mostly to post this review since after having these issues I've talked to a couple other people that have had similar (bad) experiences with Primus Home Internet.
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I’ve used Primus for business internet (DSL and other) before without nearly so much issue. I cancelled a business DSL package from my home when I moved, and put my home based business in a real office, and took just home internet service for my new home. My previous DSL for the business was fine. The install went smoothly enough, and once installed you never have to talk to the ISP, so there are no issues. It’s in, it works, and you just use it.
The move of the business DSL went without too much issue. Bell technicians came to the new site when scheduled, and installed the DSL without major issues. So far so good. A project manager was even assigned to make sure the entire process was handled without major issues. I should have seen the start of warning bells though when the project manager had to chase everything to happen when they tried to install to an address 20km away from my office, even though they had the correct address on their system. Once fixed though, DSL is in and working fine.
The home installation had similar issues, but without the project manager at primus to fix them. My installation was scheduled to happen for the end of the month after having done most of the painting and such at the new house. The week ended though, and no internet. I called customer support, they verified everything, and then gave me a date of the next Friday. I waited patiently, and the next Friday, still no internet. I called again, and was given a date of the NEXT Friday. That week I get a call on my home phone from a personal number (not primus, but a personal name and number in BC) stating that they don’t have my phone number. (Hey, wait! You realize you are CALLING me on the phone number you claim not to have, don’t you?!?) Because I seem to have not given them my phone number as far as he’s concerned, it’s my fault so I’m given a date of the NEXT Friday. Every time I talk to Primus, I am asked to verify who I am based on my name, address and phone number though. Seems that they do have it, but it’s not their problem. The last Friday rolls around that I’m willing to wait on, and nothing happens. I call customer service AGAIN, and this time it seems they want to give me an install date of NEXT FRIDAY. I tell them to cancel the order. I have over a dozen Primus accounts with various IT businesses, and have never had issues like this. A slow installation is ordinary for Primus, but not MONTHS long.
My soultiuon? I call Bell Canada and Rogers Cable to see how long installation will take. Bell Canada quotes business days for the EXACT SAME service Primus is reselling me, but been unable to install in the past weeks. Rogers Cable will put Internet on my cable bill account, and I can pick up the modem in the local Rogers Store, connect it, and be online. I need Internet to be able to work from home over the long weekend (at 7:00pm on the Friday night) and they promptly set up my account. I go to the cable store, pick a modem up, connect it, and am online within the hour from giving up on Primus.
In short, Primus is great for cheap DSL with no maximum download limits. The issue is you may not get internet for some time after it’s promised to be installed. After this experience I would never recommend Primus to ANY home user, and would only suggest Business Internet to people as long as they make 100% sure they have a project manager assigned to their account, and have a number they can always reach them at.
Followup comments:  
Monika
@rogers.com
| Primus - bad company all around I wouldn't recommend Primus to anybody, for buisness or personal use. I used their Broadband service for 2 years and it worked fine when the service actually worked. As in everyday, the service would disconnect for up to an hour. I cancelled the service back in January, and now I have a collection agency calling me telling me I have an outstanding balance owed. I have never been contacted by Primus by phone, mail or email to inform of this. After talking to 20 different customer service reps, which some of them would gain from actually learning what the words "customer service" means, I have been told there is nothing they can do. On their files, they have tried to contact me and apparently the phone line I use day in day out, is not in service. (how convenient!). My two cents is that this is an bad company all around for products, service and customer service. STAY AWAY from this company! | |
|
svv
@bell.ca
| same problem I signed up for a home Primus bundle when I moved last November, and I had similar problems to the reviewer. My service was not up and running when they promised it, and I had to call them every day (and wait on hold for 0.5-1h every time). They put me through the same line testing ordeal week after week. I kept suggesting that they send someone out to physically check the line, but they refused and kept running the same tests. Finally after about a month they sent someone out and he was able to fix the problem. I was up and running within a few hours.
To top it off, in the end they refused to reimburse me for the internet fees that I had paid for my month without service. I will be canceling as soon as my contract is finished. | |
|
wickety
@videotron.ca
| Stay Away From Primus! Primus has the worst service I've ever encountered. I cancelled my account after 3 weeks of waiting to be hooked up.
Aug.27: Signed up for basic home service, told I would receive a phone number the next week
Sept. 8 : No news, called customer service, was told they would call me back w/ number the next day.
Sept. 10 : Still no news, called customer service, was told my case was escalated to 'critical', they would call me the next day.
Sept. 14: Still no news, was told that they could escalate my case to 'critical'. Asked to speak with manager (wait 20 minutes...). "Sorry, no managers are available" Cancelled account | |
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Review by brokmillerle
Posted: 260 days ago
member for 260 days, 0 visits, last login: 260 days ago
Guelph,ON
$189 per month (2 month contract)
Bell Canada
"Cheaper"
"Horrible service!!!!!!!!!RIPPED ME OFF!!!LIED TO ME!!!!"
"STAY AWAY FROM THEM!!!!!!"
| Pre Sales information:
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They contacted us and solicited our business. Their rep told me that long distance to Northwest Territories was part of the plan. It wasn't. First bill was $189!!! supposed to be $15.95. Called and was told they could do nothing. COMPANY policy. Whatever. I asked to hear the recording because they say that all calls are recorded, right. They say that they cannot produce that. How convenient. So i refuse to pay until they agree to reduce the amount, and I cancelled right away, but they charged me for another month anyway, which i also refuse to pay for, and now I want to buy a house and i worry they will ruin my credit rating and make it hard to get a mortgage! Freakin dinglenuts!!!
Stay away from them. Their service is lousy and they are the big company. They WILL rip you off and get away with it!
Followup comments:
VincentAust
@com.au | Primus Telecom YES, they are a big company and a huge amount of debt. Stay away from them. They will be bankrupt soon. | |
| | 
Fireblade
join:2008-08-27
St Catharines, ON | Re: Primus Telecom I wouldn't worry about it, Bell tried to do the same with us - we canceled the service and didn't pay. They stopped calling after a few weeks and didn't touch our credit rating. | |
|
unijim
@shawcable.net
| Primus Telecommunications files for bankruptcy UPDATE 1-Primus Telecommunications files for bankruptcy
Mon Mar 16, 2009 5:15pm EDT Email | Print | Share| Reprints | Single Page[-] Text [+]
Market News
Wall Street slides as banks fall
Dollar rises broadly but on track for weekly loss
Oil slips towards $51 as equities little changed | Video
More Business & Investing News... By Tom Hals
NEW YORK, March 16 (Reuters) - Primus Telecommunications Group Inc PRTL.OB, a provider of long-distance phone and Internet services, filed for bankruptcy protection on Monday.
The McLean, Virginia-based company has between $500 million and $1 billion in debts and between $100 million and $500 million in assets, according to court documents.
The company generated more than 80 percent of its third-quarter sales of $231 million from outside the United States from its communication networks and fiber optic systems, according a securities filing.
When the dollar was trading near a record low in August, the company raised its earnings and cash-flow targets. Since then, the dollar has rallied sharply and the company warned late last year a stronger U.S. currency was cutting its revenues, undermining its ability to service dollar-denominated debt.
Moody's said in December it was lowering its credit rating for Primus in anticipation that the company would default on $23 million in long-term debt that was coming due this year beginning in June.
The company said in a securities filing at the end of 2007 that it had 1,817 employees, with most of the staff located in Canada, Australia, the United Kingdom and the United States.
The company's shares closed down 10.7 percent at 2.5 cents.
Company representatives were not immediately available to comment.
The case is In re: Primus Telecommunications Group Inc, U.S. Bankruptcy Court, District of Delaware, No. 09-10867. (Reporting by Tom Hals; editing by Richard Chang) | |
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Review by junkeeroo
Posted: 287 days ago
member for 287 days, 2 visits, last login: 258 days ago
Toronto,ON
$60 per month
 about 30 days
"best price around for 1MB DSL, home phone (landline), cheap long distance"
"incredibly poor customer service"
"buyer beware...good if you have no problems, bloody awful if you do"
| Pre Sales information:
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Tech Support:
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(ratings match consensus)
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Though the price is good...this company operates in a very shady and company first attitude.
I got 1MB DSL, home phone (landline) + $.02/min long distance to UK from Canada for $36...but then one day I was paying $59 for the "free" features that I was given without notice. Didn't find out why I was being charged so much until I called. Read again: they did not inform me of the change. Another thing, the bill is direct debit from your bank or credit card.
Still not a bad deal but they don't even tell you?? and then (this is from another forum about PRIMUS):
First, it is a landline. I’ve had them for about 2 years. The $64 deal is a great deal and the long distance very cheap. BUT...and this is a big BUT, their customer service is brutal, i.e. they don’t care and that’s why I’m looking for another company.
MY PROBLEM: Asked a CSR (cust. serv. rep.) if changing my direct debit payment from my bank account to my VISA would be done in time before my next bill. CSR said, “Yes.” I did this to collect my VISA rewards points for monthly bills. So what happens next? Both my VISA and bank accounts are debited for the same bill.
I didn’t have sufficient funds in my bank account because I changed payment method to VISA and I was told that my next bill would come from my VISA. Because the CSR misinformed me, I paid the bill with my VISA as well as receiving an NSF from my bank of $42.50 + $30 NSF from Primus (even though they also debited my credit card for the payment!).
When I called to complain, they told me I had to get it all in writing and fax it to their complaint department! What a hassle. Then instead of a call from a supervisor, the CSR that I spoke with called me to try and “fix” the problem. He promptly lied and told me that he had informed that there was a possibility that my bank account would’ve been debited. I told him that he was not telling the truth, that I had specifically asked and confirmed this question through him. He flatly denied (lied) again, never apologized and proceeded to tell me there was nothing he could do for the double debiting or NSF fees, i.e. it was my fault.
After getting nowhere with him, I spoke with a supervisor was also of no help or apology except after 2 long talks. I was told I’d be credited for both the $30 PRIMUS NSF fee and $42.50 bank NSF fee. On my next bill, I was not credited the $42.50. I phoned CSR to enquire and they told me that it had been disapproved. I was again not pleased to see that my $42.50 NSF fee was still there and furthermore, not approved without even a courtesy call to notify...or a notice on my next bill.
I spoke again with a supervisor after being the squeaky wheel with a CSR who at first told me I'd have to wait 3 business days for a call back from a supervisor but after much ranting, she caved and I got a supervisor. Again no apologies or acceptance of responsibility, only denial of any and a statement that an agent should’ve called me to tell me that my credit was denied.
I told them the supervisor that they were losing my business and he was as interested as the CSR who told me that I'd have no problems paying on time with my VISA. Unbelievable.
A great deal on the surface, but if you have a problem, it comes with a major headache and you may be out money because they're not very willing to take responsibility for any mistakes and give you back the money they already debited from your account.
Cheers.
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Review by leaffan999
UPDATED: 308 days ago
member for 308 days, 0 visits, last login: 308 days ago
Etobicoke,ON
$41 per month (6 month contract)
about 24 days
"very little"
"1 week outage during switchover, fast busies; impossible to deal with this company"
"don't even think about switching to this ocmpany ****you will be sorry****"
| Pre Sales information:
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(ratings well below consensus)
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signed up online. Web page clearly said 6 month promotion and a 60$ cancel fee if canceled within 6 months. Waited few weeks, no word from Primus, no confirmation call. woke up one morning and no dial tone. 3rd day dial tone appeared in the afternoon. Able to call out but fast busy when call in. call display of other end showed unknown number. 4th day could call in but no voice mail, call display, etc. Phoned tech support several times, keep getting India call center, they keep saying "wait 24 hours and call back if still no good".
after 1 week other functions work.
Over next month, levels very low, other end always telling me I'm cutting out, can't hear me.
More calls to tech support. same 24 hour answer as before, never a callback.
Start noticing every 10th call or so , you get fast busy when calling inbound from a Bell phone, retry and then ok. Still no word back from Primus.
Long distance is so bad I have to stop using it - crackles and low levels. (I live in the city near downtown close to CO)
After 6 months I've had enough, cancel and switch to rogers.
get primus bill - $60 cancel fee !!! &^&%^^$((*)(*)(*
call primus, wait 45 minutes on hold and argue with someone in Inda for half an hour - useless, hair falling out, aging too quickly.
OK, I'll pay 60 dollars just to get rid of this stupid company.
Now seriously. if you are even remotely think about using their service........
please please please, shake your head and run away.
Dealing with these people is like banging your head on the wall. You will always get the call center in India, they will never give you the name or number of anyone in North America and nothing gets past the person reading the script.
last words - You will be SORRY.
Followup comments:
primusux
@comcast.net
| Primus is a joke I had it just like this only 5 years ago when I bailed, they never called back, and were suprised when I gave up and terminated my account. The guys in india only tell you what they need to get you off the phone, They are liars, they will tell you they are in america, or their name is Donald, or Frank. They are really just a bunch of monkeys getting thrown a grape whenever they push a button. The company should have changed that fact 5 years ago when they realised, india didnt work, and people left because they found out the CEO didnt care about the customers. Well, they will be dead soon enough, their stock is worth less than a dime now. | |
|
boned by primus
@rogers.com | primus it amazes me they are still in business; i guess its fools like me that keep alive. I hope they're not too surprised when they realize all the customers left | |
| |
Primus Hell
@primus.ca | Re: primus contact the Better Business Bureau! after months of Primus hell they are helping me get my money back! | |
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Review by arashkha
Posted: 351 days ago
member for 351 days, 0 visits, last login: 351 days ago
Ottawa,ON
$68 per month (12 month contract)
about 25 days
"Attractive Pricing"
"Almost everything, multiple disconnections, bad support"
"Do not try this service, or you will have headache. not reliable"
| Pre Sales information:
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(ratings well below consensus)
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First of all, I live inside the city, near to the CO, and everybody else, using Bell or any other ISPs using exactly the same transmission line is experiencing much higher speeds.
I had home phone with long distance and internet service in a 60 + tax = 68 bundle. First of all, there was almost a month delay in getting the phone signal on my land line. I had already received the DSL modem but it was useless unless there was a signal on the line.
Anyways, the speed was just OK for the first few months, but everything after that was horrible. Ping time however was always bad. The worst problem they have is the customer support line waiting time is more than 40 minutes on average.
My speed is supposed to be 5 Mbps. If i am lucky, i experience 2.5 Mbps at best. But, 80% of the times, I experience average speeds of below 800 Kbps (or even sometimes 400 Kbps) and a lot of disconnections and re-connection issues. I also had to power cycle many times and opening multiple customer support ticket numbers have not had helped so far. I have tickets open for months and they are still trying to figure out what my problem is.
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Review by xgmranti
UPDATED: 1.5 years ago
member for 4 years, 76 visits, last login: a few hours ago
Almonte,ON
$44 per month
about 7 days
Bell Canada
"Unlimited bandwidth"
"Unstable connections, high pings, bad routes"
"Slow at peak times, relatively stable, good luck with tech support."
| Pre Sales information:
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(ratings below consensus)
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I would re-sign with Magma but since they were bought out by Primus I thought I would give it a try.
Day 1:
Started off by ordering online, their web page is not exactly the cleanest or well organized and quite frankly I've seen far smaller ISPs with a lot better designs. Anyways after a few form errors and a quick call to clarify some outdated information, my order was out for the new connection.
Day 3:
Being the smart guy that I am, I skipped waiting for their modem, (which due to some mailing issues took a week to get to me anyways) and used my own modem from VIF/Magma. I called in for a login, which after 10 minutes of confusion on the tech's side he finally gave one up. He wasn't too bad but needed a little coxing to get what I needed.
The line was already on a DSLAM, I figure from the first line being on Bell Sympatico, so I was already using my old Magma connection through it. When they upped my line profile things got a little unstable for the day. Since my account was taking time to activate I decided to wait until the next day.
Day 4:
Things stabilized a little better the next day but I was still having latency issues and was being routed through Toronto (instead of preferably Ottawa). Running roughly 40ms to their routers at good times and up to 1000ms most of the time. Made a quick call (30 minute wait) to tech support and asked if it was possible to be routed through Ottawa. (assuming they would have a POP since they did acquire Magma)
The tech was a bit confused and relayed my question to a level 2 tech. Ten minutes later the answer came down that they would have to speak to the network tech in order to answer my question. He then proceeded to add my email account and said they would email me when they had an answer. That was a few days ago with no email in sight.
Day 7:
Got my nice little Primus package. Decided to hook up their modem, Thompson Speedtouch, to avoid any angry techs on the other end.
Pings have now calmed down and stability has improved, so I'll give them the benefit of the doubt that it was a one time issue. Thought I'd still like to know if they do have a POP in Ottawa that I can be routed through. Suppose I'll call in when I have a bit of free time and remind them to send me that email.
Update:
Moved to a new place with a better line. Everything appears more stable after waiting 12 days for them to fix whatever problem there was. Sync was achieved after 3 days, line speed was upped to 5 from 3 after 5 days. After 7 days and a lot of tech support calls including an escalation to level 2, I finally got a connection on day 12.
Line is good, connection seems good then I was switched to interleave. Supposedly they couldn't do anything about it so I'm not sure how I will proceed.
Since I reactivated my old magma account for the sole purpose of being routed through Ottawa, if they give me a 1mm.primus login, I'll probably drop them for Teksavvy.
Update 2:
Well it started good, speeds are down to about a 200kb/s average. Maybe its time to give Rogers another chance.
Update 3:
Canceled both of my Primus accounts. They're decent when things are working smoothly but if anything goes wrong, good luck.
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 Review by Mark Z
UPDATED: 1.6 years ago
member for 7.1 years, 1965 visits, last login: 142 days ago
undisclosed location
$75 per month (12 month contract)
about 999 days
"None"
"Pretty much everything"
"AVOID! Or you will be here posting something similar..."
| Pre Sales information:
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Garbage.
I'd love to leave it there but here were the specifics. They advertised phone and internet for $34.99, which is smokin'
Called 3 times previous to signing up to triple check on hidden service fees, assured they had none.
Long story short, $34.99 turns to over 70 because they have to upgrade to a higher tier of dsl service and also charge a 4.95 service fee monthly.
And oh yes...you get to talk to white people in sales until you sign then you get bounced to Peoples democratic republic of Islamabad for any subsequent dealings. Fucking joke.
Garbage.
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Review by Tig3
UPDATED: 1.6 years ago
member for 3.4 years, 27 visits, last login: 350 days ago
Greely,ON
$45 per month (month by month)
about 8 days
Bell Canada
"Introductory Price"
"After sale service and support"
"Not ready for prime time"
| Pre Sales information:
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(ratings well below consensus)
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3 Meg DSL, $20 per month for the first 5 months, ($45.00 after that) 30 day contract.
Speedtouch modem, PPPoE
After spending two months trying to get my defective modem replaced I realize that I can get faster service for the same or less money from several other ISPs
Long term outlook for this ISP is not good.
They are not capable or willing to support the technology that generates their revenue.
Look for Primus to sell off this experiment after they ride it to the ground.
Update March 31/08
Canceled DSL service December 21/07 (gave 30 days notice)
Service disconnected January 21st
My credit card was charged for February.
I sent email asking for a refund and was told it would be cleared up next month.
My credit card was charged for March.
Sent another email. I hope I get my money back before they close the doors.
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Review by jedibones
UPDATED: 1.6 years ago
member for 1.6 years, 22 visits, last login: 1.5 years ago
Montreal,QC
$59 per month (12 month contract)
about 42 days
"cheap bundle package"
"slow speeds,even slower @peak times, tech support, 1yr contract"
"don't sign up, you'll be disappoint, unreliable speeds/tech support :("
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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Hi, just cancelled my service with the pathetic Primus. Was bamboozled to a year long contract, finally over. bamboozled into 1 yr contract & didn't choose it, was mistake by sales agent told I couldn't get out and forced to accept,or get penalty. I've been complaining most of the year about poor speeds and accusing them of throttling me, all I got were denials. I still think I was right about that. And now Bell admits to throttling and Primus runs off of Bell I think. I still have open ticket with tech support and its been over a 100 days+.
Also had no telephone service(landline) for 2 weeks and slower than dial up speeds for a monthwhen I first signed up. Bad ... no horrible service since the beginning. It was a sign of bad news. I called to cancel and was told I had the 1yr contract deal and locked in. Had to pay penalties if I wanted to cancel. I did the mistake of staying and hoped for the best. It was the worst service ever. and I had Bell before this.
I got 2 weeks to find a new ISP. 
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Primus Telecommunications Canada Inc.
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