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Review by bsorgi  UPDATED: 203 days ago member for 4.4 years, 22 visits, last login: 21 days ago
New York,New York,NY
$56 per month (12 month contract)
about 15 days
"Fantastic Reliability and Support, Local ISP, No Apparent Traffic Shaping"
"None so far."
"If you are in Manhattan, dislike Time Warner or Verizon, and want fantastic support. Call New York Connect."
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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I considered Verizon DSL, and Time Warner Road Runner. I did not want to deal with Verizon's support/ billing department (after dealing with problems in the past). Reviews indicated Time Warner had poor service and support. Also wanted a dryloop service as I planned on using a separate VoIP provider.
Currently connecting New York Connect Dryloop ADSL at 3.0/768. I have had the service since the end of June 2008- without any apparent service outages or need to contact the support department.
Ordering the service was exceptionally easy. There was a delay time (About 14 Days) as New York Connect had to contact Verizon in order activate and verify that the local loop was functioning.
Received my Westell Wirespeed 2200 via FedEx at the end of June. Plugged it into my wall jack, and all of the indicator LED's indicated my connection was go. I have the DSL Modem connected to an Apple Airport Extreme Wireless-N Router and have had no problems.
I was impressed with the prompt ordering process and very informative sales agent (Anthony C.).
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Review by yazdzik  UPDATED: 218 days ago member for 8.9 years, 4082 visits, last login: a few hours ago
New York,New York,NY
$49 per month
"unbelievable service"
"none of which to speak easily"
"for twc customers, the only way to go"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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After realising that a thirty dollar verizon connexion was not my good old eighty dollar legacy speakeasy dry pair perfect install, I decided that, were I to spend a few hours per week talking to strangers about networking, I should prefer to have an affair with a beautiful engineer. To prevent this from being a satanic litany of why verizon is as charming as a pet tarantula, suffice it to say, even my old-fashioned wife no longer uses their land lines. As to NYCT, well, the calls were simple, direct, and no shit whatsoever.
"DHCP, or some sort of poet shit? "DHCP, but bound to MAC addy, so use the router you're gonna use the first time, so we don't have to reset." "Er, um, I usually run, er um , I hate to say, because, well, LInux." "Me too. We only care what's behind the router." "So if I order, when am I live?" "About two days, officially "Okay, I'll pick up your stuff at TWC on 23rd street to save a trip for you guys." "No problem." "Dial up numbers?" "We're getting new partner., wait a few days, 'cuz right now it sucks. Call us, say, Thursday. You might want to just plug in the router when you get home."
I was amazed that there was no bullshit, the bloke new about networking, (obviously, the OS of a pc behind a gateway is irrelevant.) and, by the time I got back from TWC, about an hour(well, okay, I left the car in front of the store and sent a teen student with my driving licence to pick up the box by train it takes an hour each way, and parking legally, about six weeks to find a space) I came home, and, mirabile dictu, was on nyct, needed to ring them to set up e-mail(cannot do this online - ditto a few days later for my wife)
Twenty-five foot cat cables, which are obviously necessary in a ny flat where the gateway may be in another room from the telly(for those lucky few who can afford more than one room in NY) were provided.
About once every fortnight, e-mail disappears for a few moments, and the" test settings" in outlook does not work, but otherwise, total reliability and legitimate speeds as advertised. The tech support is available for about thirty seconds in months with the lettre z in them, but is totally professional and nothing takes more than a minute or two. The 24/7 people from outsource are also polite and competent, but less direct - the one time I rang up about an issue, my fault, by the way, I forgot to power down the cable modem when I changed gateways, it took fives minutes instead of thirty seconds. For a new yorker, this is the time it takes to find god.
On the whole, roadrunner/earthlink network without the dumbing down - fast, snappy NYC style help.
Cheap? Not. Cheaper than speakeasy - well, what is not? Reliability, ease of use? Typical RR/EL on TWC, everything works all the time, at advertised speeds. Tech support, sales, service, &c? Beyond outstanding, particularly for the impatient like me who want to talk to someone NOW, get a real answer phrased in real terms, and get back to work.
Would I like a unix shell for e-mail, server capabilities, and twice the speed for half the price? Surely.
For New Yorkers considering cable, the only way to go.
UPDATE: My wife and her friend needed an twc cable connexion downstairs. All they were supposed to do was have nyct installed. Well, twc "thought" they needed roadrunner, and so forth, so I changed to order for them. Arriving at the twc place to pick up the modem, they were told by the [i]manager[/i] that twc does not provide new york connect. My wife rang me in yet another panic, I rang nyct and [i]they rang my wife on her cell phone to help. [/i]
This kind of service is like the old speakeasy, but for half the cost.
If anyone doubt why major carriers must be forced to open their infrastructure, a simple call to new york connect will convince him.
There are few things that are as well run, consumer friendly, and amazingly competent as the new york connect customer service.
The value for money went from three to five, because, in the end, knowing that one is dealing with a real professional is worth something.
Note on 4.10/04
After a problem with IMAP disconnecting in evolution, a linux mail client, as well as outlook, I asked them for a little information on their end about their bsd based imap server - they do not, of course, support linux officially, I connexted this morning, and all error messages were gone. I rang up to see what had happened, as many of us thought there was a software bug, and one of the techs just said, " I asked them to upgreade the imap server." I decedied not to ask who "them" was, but this kind of nit picking detail to help what may be a very few customers deserves commendation.
We live in a world where nobobdy knows anybody else, and fewer people seem to care. Getting rid of a pesky error message is not curing cancer, but, it is an indication of the quality of service that can be achieved if individiuals care about customers.
WHY I still think NYCT is the best available service for TWC customers(7/3/05)
A few weeks ago there was a short outage, which, being used to no downtime caused me to fiddle with my own network for a good bit of time before I rang, to be told that something akin disaster had struck, but things would be normal,but no one knew when.
A few hours later, the following e-mail arrived:
> Dear NYCT User, > > We sincerely regret the major inconvenience caused this morning by an > Internet outage due to a core router failure. This was the second occurence > in the past several months. The first one was caused by memory chips that > went bad. Today's event was caused by a processor failure inside the core > router. Spare parts is the standard remedy for hardware repair and during > both of these outages, we had the necessary parts ready and were able to > repair the router. However, the turnaround time of 3+ hours is not acceptable > by our own standards. > > To this end, we have today made a major commitment by ordering overnight a > whole new core router. The new core router is expected to be in service to > replace the current one this weekend. The current one will then be used as > a hot stand-by once it is determined to be reliable again. > > We sincerely apologize for the inconvenience this morning, and we are > working on a remedy to proactively prevent more outages of this nature. > > Please email support@nyct.net with any questions or concerns. > > Thank you, > NYCT Support Staff
Now, this is the kind of thing that separates professionals from amateurs, and deserves the kind of loyalty that almost all nyct customers have.
I think there ought to be some basic rules for ISPs in general, and the level of support and communication that Mr Coren and his exemplary staff show should be industry standard.
At any rate, honesty and professionalism are really good reasons to recommend them, in addittion to outstanding service.
Update - for the record, e-mail was down today(28/12) when I got home. Tier one picked up on the second ring! I asked if it was m e or them, and got the explanation within less than one minute.
Still the best ISP in the NY area for affordable residential service.
UPDATE:
RIght now, with no price increase, we are getting about 5k down, so the price differential has faded - still lacks a unix shell, of course.
In case I have not praised NYCT enough, today was the clincher - I stupidly deleted my imap inbox by hitting enter instead of tab.... my fault, stupid thing to do, and, yes, I felt like an idiot.
I e-mailed support immediately - today is memorial day, no expectations at all, just a cursory "is there any way?" note.
Within two hours, "We will try to restore the mailbox from backup, we will get back to you with the results."
To get such a letter on a holiday, without so much as a "you made the error, we are not responsible" is, in this world of uncaring incompetence nigh on a miracle.
NYCT are the kind of company every company should be. No better way to go.
1.5 years later, the few days a week I spend in NY remind me of why NYCT is the very best available. Speed to watch a live hockey game, e-mail efficiency, and at the whisper of a problem, tech support unequalled on the planet. Defective modem(after five years of living in a hot NYC flat) was diagnosed in two minutes or less, and replaced within a minute at the local TWC store.
Still the best ISP, best bargain in NYC,
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Review by BbrewerG  UPDATED: 1.2 years ago member for 5 years, 1124 visits, last login: 163 days ago
New York,New York,NY
$45 per month
about 12 days
"No cable TV requirements, fast download speeds, option to call NYCT support instead of incompetent Time Warner Techs"
"Weak upload"
"If DSL or FIOS were available I would drop this in a heartbeat."
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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Since DSL wasn't available I started looking into my options with Time Warner. Earthlink gets horrid reviews so I wasn't going to even consider going with them. RoadRunner is a ridiculous $20 /extra per month if you're not a Time Warner cable (TV) subscriber, so NYCT was a no brainer. I called their office and discussed their options and how the service aligned with TimeWarner. Although my ISP is NYCT, the installation/equipment is still done by Time Warner techs who are unreliable and never on time. The installer was 2 hours past the window I was given for the installation. After the installation everything has been rock solid. I don't really use it, but NYCT provides a free IMAP email account.
update: i received a slight speed upgrade which was a good thing. NYCT customers seem to receive the same speed provisioning/upgrades as RoadRunner customers. I usually get around 6000/500kbps.
update (4/7/2008): my node has become extremely saturated and the upload speeds at times are so low that a speed test can't even complete. TWC has sent numerous techs to my apartment and they all claim that there is no problem in my residence and that the node is overloaded and was due for an upgrade months ago. I continued to complain but the upload speeds are still horrible. I placed an order for dry loop DSL last week, so hopefully that works out and I can finally cut my ties with TWC.
Followup comments:  NYC Girl Premium join:2007-02-04 Bronx, NY 1 edit | Speed What is your speed like, thanks. | |
|  |  BbrewerG Premium join:2004-06-16 New York, NY
·New York Connect
| Re: Speed ~6000kbps down 480-500kbps up
do you have nyct or are you considering it? honestly, its the same thing as roadrunner... just without the cheezy crap they offer like free crappy antivirus software or a 30 day trial to realplayer. --
I hide all anonymous posts, so if you want me to see your post(s)... get an account. | |
|  |  |  NYC Girl Premium join:2007-02-04 Bronx, NY | Re: Speed No, just curious, I know it is the same thing as road runner, LOLOL, that's why I don't bother w/it. Advertised speeds for RR are 7/512. I get up to 6925/493 the highest. Speeds are higher in the boroughs for standard service. | |
|  |  |  |  BbrewerG Premium join:2004-06-16 New York, NY
·New York Connect
| Re: Speed lol. fair enough. i'm not thrilled about NYCT or RoadRunner... i just wish i could get DSL (b/c my walkup will probably never see FIOS... lol). --
I hide all anonymous posts, so if you want me to see your post(s)... get an account. | |
|  |  |  |  |  NYC Girl Premium join:2007-02-04 Bronx, NY | Re: Speed I am in a walk up as well, so I won't either. Why can't you get DSL? | |
|  |  |  |  |  |  BbrewerG Premium join:2004-06-16 New York, NY | Re: Speed not sure why... i've tried calling, qualifying address, etc.... all say it's not available. | |
|  |  |  |  |  |  |  NYC Girl Premium join:2007-02-04 Bronx, NY | Re: Speed very strange indeed. | |
|  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |   kamm
join:2001-02-14 Brooklyn, NY
·T-Mobile US
·Packet8
| said by BbrewerG :~6000kbps down 480-500kbps up do you have nyct or are you considering it? honestly, its the same thing as roadrunner... just without the cheezy crap they offer like free crappy antivirus software or a 30 day trial to realplayer. You forgot the most important part: unlike RR NYCT actually ties your IP to your MAC# so it is essentially a fixed IP service. Besides they maintain their own name servers (work fine here). Also you don't have to deal with RR CSRs - it's a better thing overall. --
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|  |  |  |  BbrewerG Premium join:2004-06-16 New York, NY | Re: Speed without a doubt.... NYCT support is great. top notch indeed. | |
|   rpet
@mindspring.com | is it faster?? I have Earthlink/TWC cable in Brooklyn.. upload speeds are horrible: don't think i've topped 60 Kbps. Unacceptable for working with video.
So is or isn't NY Connect faster?? I'm confused by comments above.
Thanks! | |
|  |  BbrewerG Premium join:2004-06-16 New York, NY
·New York Connect
1 edit | Re: is it faster?? is it faster than what? ..... Earthlink/RoadRunner? or are you asking if VerizonDSL is faster than NYConnnect?
VerizonDSL is pretty solid so far. I love the faster upload speeds.
NYConnect isn't available in Brooklyn (Manhattan only), but it's basically the same as Earthlink and/or RoadRunner speed wise, so if you have crappy service with RR, you're still going to have crappy service if you switched to Earthlink | |
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Review by tinhead  UPDATED: 1.3 years ago member for 8.9 years, 1497 visits, last login: 1 days ago
New York,New York,NY
$45 per month
"Local to Manhattan only thru TWC and an alternate to Road Runner or Earthlink.."
"None yet"
"Love the new lower latency and keeping business here in NYC, USA!"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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I switched from Earthlink to NYCT provided over TWC's network. Since NYCT is local I jump off TWC's network quickly. Just a phone call to TWC and a reboot and viola! I've got better service! Kinda like magic.
So far the service is better by having less hops and by the lower latency which is consistently 10-12ms! Earthlinks' was 30 to 90ms+. Measured by Ping Plotter. I do get some lower speed tests but after testing once, the 2nd is always higher by at least double! I've even hit about 8500mbs! Never did that with Earthlink.
My routing with Earthlink took me thru Pasadena and Atlanta while at NYCT.net I never leave NYC. Now that's local! I'm a very happy camper now. My new VoIP works great too!
I'm on a line monitor from BBR to keep things honest. Thanks BBR!
Wow I forgot about customer service! I called a few times and was on hold for less than 5 minutes every time! Once, I got an immediate answer and thought I had the wrong number.
The people here are competent and helpful. Not like TWC at all! This alone is worth switching for. They also explained to me that they use TWC to get to their own network and are separate than TWC once you're there. They sell DSL also and have a business class service as well. They only do Manhattan from what I read.
If you must do cable in NYC this is the only way to go! Unfortunately the installs are done by TWC so don't blame NYCT for the bad TWC service.
Update-3/12/08
I had some connection issues and experienced really low download speeds while uploads were unchanged. I decided to call support @ NYCT and was given TWC's tier3, or level3, phone number in upstate NY. That eliminated the dumb down first level of support that can't understand why I can't reboot my modem while they hold on since I'm using VoIP! That is priceless support since it saves time & tempers! Oh, my problem was in my VoIP equipment. An ATA was slowing my download speeds to a crawl. I reconfigured my setup (put the ATA behind router and port forwarded) and viola, normal 8/475 speeds!
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Review by omnicoreinc  UPDATED: 1.9 years ago member for 1.9 years, 1 visits, last login: 1.6 years ago
Brooklyn,Kings,NY
$49 per month (month by month)
"ZERO none they suck"
"It never worked."
"USE verizon dsl or speak easy these people suck like jenna james"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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wow. I called ny connect whom is just a reseller of roadrunner and has no tech support what so ever. They had a time warner contractor at my door in 4 days. He tried to install it... failed. next day another tech.... failed..
He said a time warner forerman would be at my house on sunday, waited all day no one showed up. they claimed they knocked on my door and no one answered
I have a pissed off rottweiler that barks when it hears anyone, not to mention i was sitting in the room by the door NO ONE CAME they are full of shit.
DONT WASTE YOUR TIME OR MONEY ON THESE PEOPLE, NY connect and time warner are the same company and they both suck porn star style.
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Review by alnyc  UPDATED: 1.9 years ago member for 1.9 years, 1 visits, last login: 1.9 years ago
New York,New York,NY
$55 per month
about 10 days
"Low latency, consistent, with cogent humans at the other end"
"Has those dumb adware DNSes, but they'll give you workaround servers"
"Ridiculously better than time warner cable or verizon dsl"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Value for money:
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In lower manhattan I've had time warner cable (which is usually ok when there's not an outage) and verizon (which had insane packet loss on the way to my office vpn). My nyct service has been really good for the year or so since I got it. Definitely worth a few bucks over verizon if you care about the quality of their network and about having humans who know what mtr is if there're problems.
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Review by MrEyEs  Posted: 2.8 years ago member for 3.9 years, 13 visits, last login: 1.3 years ago
Ridgewood,Queens,NY
$33 per month
about 3 days
"Well everything here from Time Warner Cable appears well!!"
"I have yet to encounter any problems YET. I hope I dont"
"So far So good!!"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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Well I feel all is good with Road Runner but I hope the shoe dosent drop and everything goes to POT. But until then I can honestly say this is a great cable internet service.
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Review by tim Posted: 2.8 years ago (review was emailed from domain dierks.org)
Brooklyn,Kings,NY
Contract price not specified.
"High-speed cable internet with a veneer of being from a local provider."
"It's still Time Warner--they're just selling it."
"Same price, same product."
| Pre Sales information:
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I didn't actually install with New York Connect, but I contacted them about their service. Their sales department wasn't able to provide a copy of the TOS that governed their service, and indicated that all of Time Warner's terms and conditions would apply. They also couldn't provide any info on what ports were filtered and indicated that peer-to-peer applications like internet chat were not allowed, nor was it allowed to hook up more than one computer from your home. Also, using your residential connection to work from home is not allowed in Time Warner's TOS. In general they were unwilling or unable to answer my questions about the service.
My understanding from a friend is that they're just selling Time Warner's service: he speaks to TW any time he has any issues, and they've never referred him back to NYCT, the nominal provider of his service.
To me, it looks like this service is just a "competitive" front to make it look like Time Warner is providing access to other ISPs to their network, but there's no real choice for users: you're paying the same price for the same product from the same company with the same terms & conditions.
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Review by kamm  Posted: 3.5 years ago member for 8.3 years, 1454 visits, last login: 2 days ago
Brooklyn,Kings,NY
$45 per month
about 12 days
"ALWAYS TOP DOWNLOAD SPEED; reasonable base pricing; 'quasi-fixed' IP; OK latencies"
"PATHETIC TWCNYC UPLOAD SPEED; if you need more than basic support you still have to deal with TWCNYC"
"If you can't/won't avoid Time Warner/Roadrunner, this is THE ONLY WAY TO GO - it's worth every penny!"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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My friend just moved to his new apt few months ago, out of SE's reach but with cable connection, so when he came to me, I suggested NYCT for him, to avoid TWCNYC's chaotic support and which I've eyeballed for a while anyway as a backup option. He ordered and 3 days later he was online and he's happy ever since.
When I moved to a new apt, I asked SE too (I just moved a couple of blocks), I got a nice offer to bump me up to 6Mbit/768 for the same price but since my budget got a little lower (fancy new apt, hehe plus I will have to give hefty bucks to my wife's immigration lawyer), it was natural for me to give NYCT a try. Order went fine, I got enough info prior to my order, nothing BSing, straight answers (though some reply came a bit slower than expected - I guess they have a small team which I actually don't mind at all).
After ordering TWCNYC's technician arrived in time, installed and left. Since I'm living in a 120 ys old brownstone, I couldn't convince him to drill a whole into my small home office room (it has a separate entrance from the backyard, where the cable comes in), he just hooked me up via built-in cable, of which location is completely useless for me (it goes under outside and comes up between my bed and kitchen, pffff)... well, at least he was nice because he went out and made me a 30" extension cable if I want to lay down inside later.
Next day was Saturday, so I had free time and tried that extension cable: signal went offline and never came back. I spent the next few hours with troubleshooting on my own (several extra cable, N times checking every single connection and piece, restoring to its original setup Z times etc etc) but nothing helped. Finally atnlate night I gave up and called NYCT. A patient guy answered and had me walk through some troubleshooting options (I'm sure he had a list he was reading from), then finally recognized it's nothing 'easy' stuff, he told me that he reports my issue to TWCNYC engineering and they will send out somebody to check/fix it. When I asked when, he said they supposed to call me within some 48 hrs or less IIRC.
Well, nobody called me from the next 3 days, so I called TWCNYC up on Thursday. After a long wait I was told they assigned somebody to more than a week later... ouch, I was really hurt: 10 or more days without any access? But the lady said unfortunately they are very busy, perhaps I can try to call back later, next week, appointments are often free up. I did so but of course, I didn't have any luck, so I was offline for about 10 days straight or so... when the guy finally come, we laid my cable down under my backdoor and he also replaced my (as it turned out) dead RCA modem with a newer, much smaller one, so I actuall got something plus... 
As I noticed even though they use DHCP, they bound your assigned IP to your MAC address, hence the 'quasi-fixed' expression above. I had some problems with my Packet 8 adapter when I installed my brand new, priority routing-capable D-Link DGL-4300 router, so I spend days with re-configuring it several times and every time I changed the router's MAC#, I got a new IP but as long as it remained the same, IP remained the same as well.
Speed is great ever since, my only pain is this pathetic 384k upload - this is a shame for TWCNYC, seriously. Even if I'd upgrade to the premium priced 8Mb package, for 50% higher monthly price upload would be still at a 'whopping' 512k which I consider a bad joke in 2006 (2 days short) and especially in such place like New York City.
Latency is OK although not as good as it used to be when I was sailing with Speakeasy. Well, one would say you get what you pay for and it's true but I must add it's still absolutely OK for gaming.
Fortunately I got this great new router, so I was able to set my priorities properly: first VOIP, second gaming from my machine, everything else just comes after. (I was really impressed when while I was downloading from the company ftp site which is located in the next borough, I was playing UT2004 without problems AND suddenly my phone was ringing...I picked it up but I was STILL playing during the conversation! I believe my wife was shopping from the laptop, though that's really not a big load... impressive router, that's for sure.)
Overall impression is good service, with room for improvements but all of them up to TWCNYC's actions - New York Connect is perfectly on top of their part, the ball is over at Time Warner...
UPDATE: In 2006 September my speed was increased to 7.0Mb/512kb then in November to 10Mb/512kb - yet it's now 2007 January and I'm still paying the same $44.95/month. As soon as they upgrade my uplink to 1Mbit I'll change my "Value for money" rating to "5 (best)"...:)
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Review by Seicochik  Posted: 4.1 years ago member for 4.1 years, 1 visits, last login: 4.1 years ago
Brooklyn,Kings,NY
$39 per month
about 4 days
"Its nice to speak to competent people"
"none"
"Finally, an ISP that knows how to treat a customer"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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After dealing with verizon, i figured any service was a better choice. So after i read some reviews i deceided to give nyconnect a call. Someone answered the phone on the first ring, which surprised me. The person was very knowledgeable and knew about what i was going through with verizon, and he wasnt even a tech! The first thing he did was try to help me with my computer since i was having connection issues, at this point, i wasnt even their customer! Well, needless to say, i was sold right then and there. Thats the kind of service we deserve. Theres something about this company that makes me feel good about paying my bill.
And btw, my new DSL connection from nyconnect, faster then ever and no more DNS or disconnect issues!
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