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Review by mospat 
member for 84 days, 15 visits, last login: 65 days ago
lodged 79 days ago
 Huntsville,Madison,AL
 $152 per month "Reliable, Consistent Internet speeds." "Unknown Fee's" "I would recommend them.."
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I have been a customer of Knology for 8+ years.
Service is reliable, the phone rings, the cable TV is there when I want to watch it and the internet service works..
Like most of these local "bundle" services, Knology will nickel and dime you for things that you never knew that you needed!!
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Review by brianf
member for 80 days, 0 visits, last login: 80 days ago
lodged 80 days ago
- Madison,Madison,AL
- $160 per month
- "Installers were good, internet was stable"
- "Bad information up front, expensive for below average content, never called back like promised"
- "Not good"
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Had a bad experience with Knology in Huntsville. We were excited because we had another choice for internet/cable when Knology was installed in our neighborhood. A salesman came to the door and told us about their bundle prices. He said my bill would be $110 for what I wanted. I cancelled what I had, and had it installed. Install went well. Service was so so at best. Interface was horrible and cheap. Looks like it was designed with an Apple IIe. DVR is large, but interface was, again, terrible. Picture quality was ok and internet speed and stability was good. The big problem was when I received my first bill for $165. Not $110. Was told the salesman didn't include fees. There were $45 in fees, mostly for the phone. Strange because I paid $29 a month for phone and internet from a previous provider that included everything. Called to discuss, was told the salesperson would call me back. Never did. Called back and was told local office would call back. Never did. Cancelled and got DirecTV/Mediacom back.
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Review by cwcjr
member for 10.6 years, 55 visits, last login: 38 days ago
updated 82 days ago
- Huntsville,Madison,AL
- $213 per month
- "None: the new Upgrades are security/privacy downgrades"
- "Service is UNSECURE and unreliable"
- "Avoid unless it is your only option."
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Update 2013: Once again, another price increase for questionable service.
Bought my own cable modem (docsis 3) and upgraded the internet speed. Only reliable using the Knology speed test at support.knology.net. Using the tests here on DSLReports the actual speed is as low as 1/5 the knology claimed rate and shows compression being used. 20131015
Update: Knology is introducing "Upgrades" that are really security downgrades. After 5 years of complaining about insecure Email (no HTTPS for the actual Webmail and no SSL sockets for Email Clients such as Outlook) they are actually going to make it worse! I guess they want to scan the contents of your Email like Google and Yahoo* do and let all their advertisers plant their webbots and other privacy invasion tools in your Email interface. They are merging the Webmail access with the homepage login. They only use HTTPS for the initial login (ID and PW screen), after that all communications relating to Email are insecure and can be hacked and monitored at any WiFi site. Do not use Knology Email for secure communications.
*Just got a call from a supervisor at Knology. It was an intentional decision to NOT support SSL and SAP. They are going to the same webmail system Yahoo uses so they really CAN scan your Email CONTENT to provide better targetted advertising!!!
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I originally (2007) had the all in one (Phone,Internet, Cable) -premium w/ HD and all major movie channels. Had to cut back to delete ALL the premium movie channels to get it down to $137. At the time I contracted it, it came with the fasted speeds they offered for internet. They have now upgraded to have some more costly premium speeds available and multiple tier options in the bundles. Trying to figure out what options you have (pick and choose) is not possible from the information on the Internet. You MUST call in to get pricing on individual services.
The greatest frustration is the decrease in reliability as they expand. An example is this weekend, all Knology (hosted) domains' Email is down for over 24 hours. Sure does NOT make you want to run right out and sign-up for Electronic Delivery of your financial and investment notifications using a Knology hosted email account.
Since their last major reshuffling of the channels and upgrades, digital dropouts and artifacts in the middle of the TV screen are becoming the norm. Some shows are so broken up that you cannot watch them and it does not matter if it is live or recorded.
When you have an internet speed problem and call in, you get the impression that they are 'throttling' people until they complain. All the resetting, unplugging, and testing I had done before calling, then magically doing it once with them on the line and the problem seems to go away - for a while...
And the classic deception, your Knology IP address to the internet is NOT truly DHCP: it seems that it is reserved unto your address so that advertisers, doubleclick, Google, Intellus, etc., (Police and Homeland Defense) can always find YOU. As a test, I released the Knology internet link from the router, unplugged the router, unplugged the modem, Shutdown all the computers, went on the road, and came back two weeks later to the same IP address. Knology refreshes the connection ever three hours in a growing subdivision, so I guess the assignment is not DYNAMIC.
Comments:
 Evans
join:2011-12-21
Evans, GA | Some of the same issues Amazing that in different parts of the country, the same problems exist. What is even more amazing is that when it is past on to a supervisor they act like it is unique. | |
| | | | Re: Some of the same issues My internet speeds have gone from great to completely unacceptable in the last few days. 2 months ago I was humming on 10 meg down 4 meg up, more than what I was paying for. Now I am lucky to get 1 down 1 up. I will be calling tomorrow and giving them 1 chance to fix it. If not I will find someone who can provide me with real internet. | |
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cwcjr
join:2002-08-02
Huntsville, AL Reviews:
 ·Knology
1 edit | Knology getting worse The service keeps getting worse. Currently it will not upload AT ALL.
The service tech took 30 minutes scheduling an appointment for "Monday" between 8-10, then as I was hanging up he said they will be there on Monday and I said then we will see him tomorrow - He then said, Oh he won't be there until Tuesday!!!!! What terrible Customer Service... | |
| | cwcjr
join:2002-08-02
Huntsville, AL Reviews:
·Knology
| Re: Knology getting worse An update: Still going down hill. In responding and replacing a failed Cable Modem, they deleted all my email accounts, deleted all the online storage and address books, and started bouncing mail -two days after the cable modem swap. (Everything had worked fine 1 day after the swap.)
Then, upon reactivating the email accounts, proceeded to bill me for excess email accounts????? It has been four months of failed equipment, poor network and cable performance, and incorrect billings??.  | |
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| | knology internet service review The worst service i ever had, i am paying for a service they promised to be no lower than 5Mb and during the day, when there is no many people connected i barely get 1Mb. If its a peak hour, it can go down to 500Kb. I WONT RECOMMEND THIS KNOLOGY SERVICE TO NOBODY!! | |
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 Review by Juke Box
member for 12.1 years, 4917 visits, last login: a few hours ago
updated 95 days ago
- Proverbs 3
- $99 per month
 about 5 days- "Great Service and Product"
- "The honeymoon is over."
- "Cost effective alternative to Comcast"
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Across the street from my house are two utility poles. Comcast ends on of them and Knology ends on the other.
I had Comcast and put up with multiple visits to fix a line problem on my street. I would get slow internet speeds and streaming video made me feel like I was in a hybrid running on diesel. As for cable tv, all my wife and I care for was to watch extended basic cable tv. Comcast wanted to install Cisco boxes in every room, for additional charge, which they would lose their setup frequently. Needless to say, Comcast was fired.
Called Knology and for what I want such as decent internet speeds, 25/5, and extended basic cable, no phone. I get one digital box for the entertainment room and I can just hook up the cable to a tv in the other rooms. Simple I know, but that is all I cared for.
The Tech arrived in the middle of the arrival window. The install was done professionally and I am happy with the service so far.
UPDATE:
Still Loving this service!
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Review by (hidden by request)
(review was emailed from domain knology.net)
lodged 136 days ago
- Pipestone,Pipestone,MN
- $227 per month
- (36 month contract)
- "Works great when it works"
- "Insufficient Bandwidth- Intermittent Delays- Poor Customer Serrvice- High Cost"
- "Avoid"
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Absolutely terrible service at a high cost ($227 mo for 2 phone lines, basic
cable and high speed (LMAO) internet. One only has to phone in to Knology's
Customer Service Line at 877-633-4567 and listen to the phone queue to
understand where this company's priorities are. 1. Make a Payment 2. Sales
or Order New Service 3. Questions About Your Bill 4. Phone or Cable TV
Service Issues 5. Internet Issues. In other words collecting there money
and getting new subscribers is their top priorities and once they have you
signed on that 2 or 3 year contract you are screwed more than a young lady
in a Thai brothel. Press 5 and be prepared to wait 7 to 10 minutes to talk
to a Thorazine Tech whose only level of expertise is to reset modem which
has already been done umpteen times. In this town of about 4,000 to 5,000
people they run all data (business and residential) through the same fiber
which obviously doesn't have enough bandwidth to handle traffic when the
kids get out of school. Business's pay a higher rate but still will
regularly see intermittent service. My advice - AVOID THIS OUTFIT AT ALL
COSTS if you have other options in your area.
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Review by frd123
member for 11.7 years, 11 visits, last login: 156 days ago
updated 156 days ago
- Charleston,Charleston,SC
- $59 per month
- about 12 days
- "Fast reliable internet, Awesome Support"
- "Initial connection problems for the entire street"
- "They came and sat in the street until the issues were reasolved"
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Switched from AT&T DSL, which I had been using since my ISDN days. The other option in our area is Time Warner (nuff said). I got the highest speed available in our area decided on Knology because my brother-in-law swears by them. I work close to the knology office so I walked in. The installer came right on time, he did an ok job running the cable to my bedroom, we have since removed a screen porch and re-routed the cable.
Initially our service would drop every night around 9:00pm. Not just mine, everyone on our street was having an issue. They messed around with resetting my modem and replaced it once. After 2 weeks they parked a truck in front of my house and discovered an issue at the pole at the end of our street. It's been 11 months and our service has been flawless since.
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Reviews:
 ·DIRECTV
| Other providers take note! Most of the "big boys" (concast, charter, ect) automatically ignore customers have informed a CSR of an obvious issue outside of their home, yet these companies INSIST on sending a home tech out first which of course determines that all is well at the home and that the issue is a line or network issue, and then a line tech or network tech is dispatched to the appropriate location. Why not save the customer frustration, and the time and money of the company, and just dispatch the line tech when the situation is OBVIOUS. | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 259 days ago
- Lawrence,Douglas,KS
- Contract price not specified.
- "Unreliable internet service"
- "Knology sucks"
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Unfortunately, I need to give a star rating because I can't give a lesser
rating. I wish I could give a negative star rating. For several weeks, I
have not been receiving all of my emails, having been notified of such by
the senders. I call the phone number, only to be directed by "Automan" to
input my phone number, for the purpose which has yet to be determined
because after I finally do get to speak with a live individual, I am asked
for my phone number. WHY? I already punched that in. For the umpteenth
time, I explain frustratedly that I am not getting all of my emails. I am
informed that the email is a free service of Knology, as if that is an
explanation for why I am not receiving emails. I have heard so many excuses
over the past few weeks, with the blame being placed on everybody but
Knology, with the exception of the second to last time. They informed me
their server was down and all of the emails were backed up. Hence, that is
the reason I received an email 6 hours after it was sent. I have been told
by the General Manager that no emails have been lost. Well, if they aren't
lost, they have been permanently misplaced. I wish I had ISP options, but
the only option in my area is a dish, which is equally unreliable. Here's a
fervent hope that WOW will correct the abysmal service and cavalier
attitude pervasive in Knology. It just p*sses me off that I have to pay for
wholly substandard product and service. The only thing Knology has to offer
over their competition is service; and I feel I have been serviced...in
much the same way a bull services a heifer. And apparently, I am in the
majority of people when I discuss Knology.
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| |  Knology is the most unprofessional company I have dealt with
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| | | WORST Cable EVER Worst cable we have ever had! We ve lived all over the country and had different services, never this bad. DVR messes up at least 1 time per month. Failed recordings, erased/disappearing recordings while watching it, pixalated and unwatchable recordings, erased/disappearing recordings while away from house and not 100% full. The list goes on and we ve only had the service for 5 months. We are restricted to this as the only option on our apartment property as well. I recommend using Internet only + Netflix w/online watching. NOT the cheapest in area by far. My husband has had Charter Cable in 2008 and said it was cheaper and reliable! Tell everyone how horrible Knology products are and to avoid at all costs, even if it means not having cable at all. Their Internet is fine. No real issues with that so far. | |
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 Review by deface
member for 1.1 years, 0 visits, last login: 1.1 years ago
lodged 1.1 years ago
- Panama City,Bay,FL
- $119 per month
- about 7 days
- "Inital Cost of $79.99/mo for first 12mo."
- "After 12 months cost shot to $120.00+/mo almost double. Internet recently is VERY slow. Package entales 25/5 -> Getting 5/50k."
- "Not bad at first, when the internet is going strong I get bursts of over 30mb+ down and 10mb+ up. TV is good, never used phone."
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Knology is the 2ND to newest internet service, television, phone provider. Mediacom being the newest, and we all know how terrible mediacom's internet service is. *YUCK* Let me start by giving you a little background on my situation. I am a college graduate with a bachelors in Computer Sciences with emphasis on Network Administration and Unix Administration. I work from home, I own my own business. I switched over from Comcast to Knology basically for shoots and giggles, also because their prices were amazing. ($79.99) in comparison to (140.00 w/ Comcast). Now I know, I know.. Prices should NOT determine the quality of product especially when it comes to work/business, but I have friends who have them and they said stability was good. "Two Thumbs Up." At first everything was GREAT. Amazing speed on DOC SIS2 with coming upgrades for DOC SIS3. (Was already on DOC SIS3 with Comcast.) After about 6 months of great clean service (aside from a HD receiver going bad, with immediate replacement and NO problems) I have noticed my internet seems almost metered. In lamens terms that means they are not allowing me to go any faster than a set speed, possibly because of over-usage? I checked, nope. I call tech support. They say there are no known network issues. Now I'm frustrated. I am a network administrator, don't tell me there isn't any reason why my network will not break 2.5 MB/sec on a 25 MB/sec plan. The issue seemed to resolve itself, and I didn't complain anymore. Well I am back to the good ol 3 MB/sec downloads and I am writing a review about it. I seem to be getting the same run around. The problem is, I administer a network for a client ( Prominent Local Architect ) which requires me to move around very large files, or place them in a cloud I run. Something that would normally take me 15 - 20 minutes to download is requiring over 2 1/2 hours to download now, and the download fails a guaranteed amount of two times minimum. This is causing unneeded stress, and client frustration. When the client gets mad, the techie gets even more upset. So all and all. If the problem isn't resolved today. I will be having Comcast come back out ASAP and sign me up for that pretty brand new 100mbit business line I've been dreaming of.
Thanks to those who took the time to read!,
Sincerely
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 Review by DJ
member for 11.8 years, 5227 visits, last login: a few hours ago
updated 1.1 years ago
- Columbus,Muscogee,GA
- $84 per month
- about 12 days
- "Top notch service, day and night"
- "None yet"
- "Great value overall"
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We have Knology's Digital Phone and HS Internet bundle for $84/month. The phone service is crystal clear. The internet reliability is easily 99.9%. There are sporadic outages occasionally, but they are almost always very short in duration.
As we live right in the middle of the city where it's very densely populated, I was a little hesitant on ordering the internet from a cable provider, but Knology obviously has our area properly balanced as I never see speeds drop below the rated 12 Mbps. In fact, speeds are usually in the 15-20 Mbps range, even during peak times. They've upgraded the network for DOCSIS 3.0.
I don't have their CATV services, as I'm a DirecTV employee and receive the service for an unbeatable price  . However, I am very happy that Knology offers bundled rates when just two services are ordered. Most other companies require you to sign up for three services before they offer any real price reductions.
Knology will continue to my service provider for the indefinite future if they keep up the good work!
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.1 years ago
- Huntsville,Madison,AL
- $110 per month
- "Ehh..."
- "Cost, Service, Bill pay methods"
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Do not set up automatic bill pay! I cancelled my service on January 4th
and they sent me a bill for the entire month of January. When I called
customer service about it, they told me to disregard it because my service
was cancelled and I would not be charged for that month. Then on January
26th, my credit card was automatically charged for the full month of
service. I then called customer service again and they said that it was
because I had service for 2 days in that billing cycle and the
system automatically charges you for the full month. They then said that
they would refund me the difference in the form of a check, but it would
take 60-90 days for me to receive it. If you have no other choice but to
use Knology, do not give them your credit card number!
Comments:
kellodl
join:2005-01-23
Huntsville, AL | Knology While this totally sucks, to clear the air a little bit, you are not forced to select the Automatic Bill Pay option. That is totally your discretion.
And about the refund time, I love how they are so quick to charge a late fee, but when YOU want YOUR money, they take their sweet time.
PS. You should charge THEM a late fee!!  | |
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Service Issues