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Review by (hidden by request)

  • Location: Prattville, Autauga, AL, USA
  • Cost: $49 per month
Pay more - Get less
Knology is commiting fraud in Prattville Alabama
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


Today a tech finaly came out to check on the service. I have been
calling them about the slow speeds since I switched from Bellsouth to
Knology in November after trying for months to get 4mb service from
BS with no luck.

The speed was no faster then with BS so I started running tests every
couple of days and never got above 1.4mbs. So today the tech came,
checked things out and called me at work. Basically this is what he
said:

"there is nothing wrong with your service. This past Wednesday we
were told that a new ATM and CMTS were on order and should be
installed around April (the ATM) and the new CMTS some time after
that. This is what is needed to resolve the issue."

He went on to explain this has been a problem for some time and that
there are more then 800 service tickets open because the issue is un-
resolvable. On Wed. tech's were instructed to close out these tickets
even though there is no resolution. He continued to explain that the
CMTS currently serving Prattville uses cards designed to connect to
200 customer modems (supporting up to 4mbs). But that Knology has
continued to add connections beyond this capacity with an average
card now support approximately 400 modems.

Customer service has done nothing but give me the run around. So I
have sent a letter of disgust to the FCC and have begun to vigorously
document the continually disappointingly slow speeds using the
Knology speed test.

When I asked for an ongoing credit until the issue was resolved I was
informed that that was not possible, and that it was my
responsibility to monitor the quality of the service and contact them
in the event that I wanted any sort of credit. Beyond that I am not
guaranteed 4mbs service, but instead the service may be as fast as up
to 4mbs.

So in closing, I pay for 4mbs service that is not possible to
deliver. They continue to role out 4mbs service knowing that they can not
deliver this. As a business owner I would be out of business and sued
into the next lifetime if I tried to charge for something I knew I
couldn't deliver, and then delivered less then half of what my
clients pay for.

How is it possible that the FCC and the state of Alabama allow such
business practices to continue unabated?

(review was emailed from domain dcvistudios.com)
lodged 17.1 years ago


graysonf
MVM
join:1999-07-16
Fort Lauderdale, FL

graysonf

MVM

Unregulated Service

In most states internet service is not a regulated service or utility, so complaining to your PSC or the FCC isn't going to do any good. The answer you will get is to take your business elsewhere - there is competition for it.

In all cases, speeds are never guaranteed. It's sold "up to Xmbps." And in many markets, if they can't provide a certain fraction of the target value, they won't service you at all. That way you don't even get the service to complain about or be happy you can get at least that little.
fenix_jn
join:2006-12-28
Miami, FL

fenix_jn

Member

Yeah the "up to"

It just means that they will have you connected but the speed can be anywhere between 1 "up to" 4Mbps.

I read somewhere here that certain country is going to penalize ISPs for the "up to" term instead of offering an average o minimum value for speed.
darren3179
join:2001-12-14
Carrollton, TX

darren3179

Member

speeds

I know what you mean. I worked for them in Charleston SC. Speeds were great when it all started, now speeds have all gone downhill and corporate refuses to do anything about it. I got to the point where I was afraid to recommend it to friends

Chazbots50
@knology.net

Chazbots50

Anon

Slow Service.

I moved from Comcast because they could not resolve the weekly drop in service I was getting at my house here in Charleston, SC. I have been with Knology at my office for 5 years without any major problems. I changed my home account to Knology and for the past 5 months the service has been up but the speeds and pings are very very slow. I have had a service tech out 3 times with no resolution in site. Even thought I dropped my service with Comcast when it worked it was 3 times faster and the pings were always below 70 to 90 MS. In the past 3 weeks I have seen a huge drop in speeds at my office and now the pings are on the rise. I have talked to Knology till I was blue in the face so it's back to Comcast in the next few weeks. I will no longer recommend them to my clients here in Charleston, SC even as a last resort.

Review by gagoguy See Profile

  • Location: Montgomery, Montgomery, AL, USA
  • Cost: $160 per month
  • Install: about 3 days
Bundled Service Telephone/TV/Internet
Internet Speed is DEAD Slow
Not a good value for the money
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Telephone - No issues, a GOOD service

TV - Comes and goes, some low channels just quit working but I don't watch them anyway. I have had several service interuptions lasting a few hours but nothing bad.

Internet - The main reason I went with Knology was for the value. The advertised speeds do not exist unless you surf between 3am-7am, then they evaporate and go to 300kbps down. Upload speeds seem to be always good and consistant.

From what I hear no other internet service in Montgomery is any better. Still not acceptable. I will switch as soon as I hear another operator has fixed their bandwidth issues.

Tech Support well is ok, the people I have spoken with are nice and informative, never had them not show up but I guess my biggest gripe is with the people who don't talk to the customers like the engineers who design their network, they are obviously clueless. With all the complaints about their bandwidth problem you would think they would get bigger pipes to support their advertised speeds. Getting about 1/6 of advertised speeds is unacceptable. They advertise depending on service between 4Mbps to 7Mbps down. Durring the day one is lucky to get 500kbps down no matter what service they subscribe to.


member for 19.2 years, 26 visits, last login: 14.5 years ago
lodged 17.1 years ago

EngineerDave
join:2001-08-27
Birmingham, AL

EngineerDave

Member

6Meg

I have BellSouth 6meg DSL here in Montgomery (off Vaughn Rd.). I get about 6.2 meg throughput regardless of the time of day. Consistent speed is true of all healthy DSL circuits that I have seen in my 7 years of installing/repairing DSL circuits. PM me with the street you live on (not the actual address). I may be able to give you some info.

Review by pvols1979 See Profile

  • Location: Prattville, Autauga, AL, USA
  • Cost: $51 per month
  • Install: about 1 days
Very fast connection if not peak hours
Speed drops a lot during peak hours. It drops as low as 900K down during peak.
Good spead when no one else is on. Tech support sucks!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I actually knew a tech personally as a friend. He moved my install date to the day after I called him. He would have done it for me the day I called Knology, but couldn't get in the room with the new modems that support 7MB. My install date would have been a little over a week.

-Update

Knology is going downhill fast. My speed is dropping to around 900K down each night around 6PM. This is not acceptable. Tech support people just keep reading from the same script and offering no solutions. They want to send a tech out, but nothing here is broke. During the day speeds are 7MB or more down. It is something with the network at peak times. It seems they do not care and do not want to fix. I think they oversold their service and cannot support the userbase.

member for 18.4 years, 118 visits, last login: 3.2 years ago
updated 17.3 years ago

gagoguy
join:2004-12-21
Montgomery, AL

gagoguy

Member

Knology

Montgomery Knology SUCKS. Night speeds crawls around 400 down, daytime is great but around 430pm it starts to crawl. They don't have enough bandwidth to support their user base. 2 years ago they were fine. I guess with all their advertisements they have increesed their user base but they didn't engineer the pipe to go with the surge of new users. I'm currently looking for a better carrier.

Any suggestions?

Slideri182
@knology.net

Slideri182

Anon

Knology is commiting fraud

Today a tech finaly came out to check on the service. I have been calling them about the slow speeds since I switched from Bellsouth to Knology in November after trying for months to get 4mb service from BS with no luck.

The speed was no faster then with BS so I started running tests every couple of days and never got above 1.4mbs. So today the tech came, checked things out and called me at work. Basically this is what he said:

"there is nothing wrong with your service. This past Wednesday we were told that a new ATM and CMTS were on order and should be installed around April (the ATM) and the new CMTS some time after that. This is what is needed to resolve the issue."

He went on to explain this has been a problem for some time and that there are more then 800 service tickets open because the issue is un-resolvable. On Wed. tech's were instructed to close out these tickets even though there is no resolution. He continued to explain that the CMTS currently serving Prattville uses cards designed to connect to 200 customer modems (supporting up to 4mbs). But that Knology has continued to add connections beyond this capacity with an average card now support approximately 400 modems.

Customer service has done nothing but give me the run around. So I have sent a letter of disgust to the FCC and have begun to vigorously document the continually disappointingly slow speeds using the Knology speed test.

When I asked for an ongoing credit until the issue was resolved I was informed that that was not possible, and that it was my responsibility to monitor the quality of the service and contact them in the event that I wanted any sort of credit. Beyond that I am not guaranteed 4mbs service, but instead the service may be as fast as up to 4mbs.

So in closing, I pay for 4mbs service that is not possible to deliver. They continue to role out 4mbs knowing that they can not deliver this. As a business owner I would be out of business and sued into the next lifetime if I tried to chrage for something I knew I couldn't deliver, and then delivered less then half of what my clients pay for.

How is it possible that the FCC and the state of Alabama allow such business practices to continue unabated?

markinhsv
@knology.net

markinhsv

Anon

Re: Knology is commiting fraud

It can be infuriating paying nearly $50/month for something that is not as advertised. The "up to" clause is just a legal weasel to keep them from being sued. I think it may be time for Internet regulation. If Knology and the like get wind that they may get regulated maybe they will straighten up and fly right. Competition is a joke, the prices seem to be fixed. Here in Huntsville, there are two main Cable companies Comcast and Knology, they charge almost exactly the same rates. How is that competing? What truly sickens me is when I hear that people in other locales are paying about $20/month for the level of service I am getting and some are getting, 50Mpbs fiber service for far less than I'm paying (through Verizon). People in Huntsville and I guess apparently all over AL are being seriously ripped off.

-Mark
darren3179
join:2001-12-14
Carrollton, TX

darren3179

Member

Re: Knology is commiting fraud

I completely agree, I used to work for them and they use the "up to" excuse to get out of upgrading the network. I used to work on the speed issue with customers all the time, the ATM network Knology uses to transport data is overbooked and therefore multiple cities see slowdowns during peak times. The problem is that Knology is not the only company using the "up to" excuse. Until internet regulation is imposed on all providers the customers are going to get fleeced

tester28
@knology.net

tester28 to Slideri182

Anon

to Slideri182
So in closing, I pay for 4mbs service that is not possible to deliver. They continue to role out 4mbs knowing that they can not deliver this. As a business owner I would be out of business and sued into the next lifetime if I tried to chrage for something I knew I couldn't deliver, and then delivered less then half of what my clients pay for.
Then switch companies. Its not that complicated. You, the people posting complaints about Knology, Charter, Cox, etc, etc DO have choices. I am YET to see a SINGLE company get glowing reviews ALL the time. It doesnt matter whether or not the company delivers internet access or cooks you a cheeseburger for lunch. You however as a consumer can choose what company to use for your internet, and which restaurant to get your burger from..
"there is nothing wrong with your service. This past Wednesday we were told that a new ATM and CMTS were on order and should be installed around April (the ATM) and the new CMTS some time after that. This is what is needed to resolve the issue."
Be glad the tech apparently told you the truth. Would you rather have had the tech lie to you? Its actually refreshing that a tech is honest with you, rather than towing the company line. Time will tell whether or not he was correct. But if he was, will you post your GLOWING review after several months of no problems? I think not.

satisfied4now
@knology.net

satisfied4now

Anon

Re: Knology is commiting fraud



Speed test above to Ft. Worth from Prattville, Al @ 5:34 PM CST..

Test your speeds now using either dslreports, speakeasy.net or knologys speedtest servers at speedtest.knology.net or speedtest2.knology.net

huntsville
@knology.net

huntsville to tester28

Anon

to tester28
Then switch companies. Its not that complicated. You, the people posting complaints about Knology...
Here in Huntsville, Comcast has been assigned a certain zone of the city, and Knology has been given the other. This was set by the city, and you CANNOT switch or CHOOSE the company you want. I currently live in Knology's zone, and they have not built any cable near me. Comcast is not allowed to service my area because of the zoning.

The house I will be moving to soon will be in Comcast's zone. This is the reason both companies sell their plans at the same prices. There is no competition.
CooterCarter
join:2006-06-17
Huntsville, AL

CooterCarter

Member

Re: Knology is commiting fraud

Not sure where you got your information, but I live in Huntsville and use Knology. Before Knology I had Comcast. My next door neighbor has Comcast. Knology did sue Comcast a little over 10 years ago and won. I don't recall that part of the case involved splitting the city into zones for either one.

Just checked the Comcast web site and they will be more than happy to sign me up for cable or HSI. Only thing I cannot get is digital phone service.

Review by Lester40 See Profile

  • Location: Montgomery, Montgomery, AL, USA
  • Cost Contract price not specified.
Good speeds at 3am.
Bad speeds the rest of the time.
Very Inconsistent. Very Unreliable. Tech Support is VERY POOR!! Would not recommend this ISP.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Get this guys. My speed is 2100 Kbps Down and 495 Kbps Up. Its prime time. At 3am my speed is 6500 Kbps Down and 495 Up. Knology has these TV commercials talking about how great this service is for gaming. They say, "7000 Kbps of fast gaming with, The Edge". Well, I think that should be against the law. You call tech support and all they can tell you is to unplug your modem. Then they direct you to a speed test. LOL....They say, no problem on our end. Must be your computer and/or modem. They must think I just dropped off a turnip truck. I really think the tech support they have gets paid minimum wage. I think they should just send it to India for all the good they do. At least as far as I am concerned. Why cant they just say they over sold and be done with it. I am really thinking about sending a report to the B.B.B. about there business practice of selling what they don't have. And lying on commercials. The only reason I keep them is because I do not want to go back to a 56 K modem. However, that would be more consistent than "The Edge". Knology, if your listening, you have a very Unsatisfied customer here in Montgomery. The Edge is Not Worth the money. Not even close.

Take Care, Lester40

member for 22.2 years, 633 visits, last login: 65 days ago
updated 17.6 years ago


JAGuar2
@knology.net

JAGuar2

Anon

Knology? Ignorancy is more like it!

Knology will make you sad and angry - please, for your own sake, do NOT ever switch to Knology! They will lie to the BBB if you dare complain. They deny anything's wrong, and call you a crook. They've done so many things wrong, it would take too long to list it all. I talked to lawyers, but the potential recovery is not enough for any to take the case. Small claims court's too much trouble - just move on from Knology, and never go back! - if you've already been sucked in.

goober22
Resident Duh-Huh Member
join:2001-12-28
Panama City, FL

goober22

Member

Great service in Panama City, FL.

I've been reading Lester's comments and posting for several montha and understand that he and others have problems with Knology in the Montgomery area. It seems well documented. However I am in the Panama City Fl. area and have had rock solid service for over 5 years with them. I've had both Comcast and Knology and Comcast cannot compare. My speeds are 4300Mbps down any time of the day. Down time is only 1-2 hours every 4-6 months. It does seem that there is trouble in Knology land if you reside in areas of Alabama but other areas appear to be solid. As a side note to tech support, I had trouble with the HD/DVRs causing problems with the HD channels. I reported it and 4 days later had an enginneer from West Point GA. on the phone and he ended up pushing a new firmware to the box and fixed the problem. I have never had that level of sevice from any other cable company. With them, I could never get past the phone CSRs - let alone to an engineer!

Spider Died
@cox.net

Spider Died

Anon

Re: Great service in Panama City, FL.

meh, theyre greedy and stuff so expect a bad service. "knology" lmao and btw 2100 down really isn't bad, most sites dont allow more than 2mb download anyway bc of limit

Lester40
join:2002-01-03
Millbrook, AL

Lester40

Member

Re: Great service in Panama City, FL.

said by Spider Died :

meh, theyre greedy and stuff so expect a bad service. "knology" lmao and btw 2100 down really isn't bad, most sites dont allow more than 2mb download anyway bc of limit
It is when you are supposed to be getting 7000 Down !!

tommy13v
Premium Member
join:2002-02-15
Niskayuna NY

tommy13v to Spider Died

Premium Member

to Spider Died
Dont know what sites you are visiting but I get 4mb downloads all the time.

CrownRoyalty
@knology.net

CrownRoyalty

Anon

Get a Reality Check

If I was that unhappy with any provider of any service, & they didn't or couldn't rectify the problem; I'd drop them like a hot potato & get on with life. Considering your perceived level of dissatisfaction, did you ever demand a visit from a service tech? And if that was uneventful...a supervisor? It IS your money you're spending, isn't it? If the only effort you made was a phone call & got an idiot on the other end, 2 idiots make a problem worse.
countrylac
join:2006-12-10
Montgomery, AL

countrylac

Member

Try tweaking your settings.

If you're running windows xp, go to your network settings and make sure QOS packet scheduling is not running. Also, download a trial version of system mechanic and running a network tweak and restart your computer and see if you don't get more speed.

SlowDeerCreek
@gunter.af.mil

SlowDeerCreek

Anon

Slow Montgomery Nights

I've provided to the tech screen shots of speed tests from both knology's site and speakeasy.net's showing how my dl speed drops to 300-700kbps in the evenings and is up to 3500-4000kbps in the mornings. They referred my call to "Maintenance" since there wasn't anything wrong with my setup or the modem. The tech called two other techs and both of them had the same response: "Good luck getting them to check the line after 5pm". I asked what did I need to do to follow up and the tech said to call back to the CSR and ask what had been done.

I initially switched from Charter because I had a consistently bad internet connection and fuzzy cable with them. Knology cable is fine, it's just I'm not satisfied with the down speed for playing games and such when I get home in the evenings. What's worse is the fact that the techs make fun of their own maintenance people for not doing their job.

aplados
Premium Member
join:2002-08-26
Augusta, GA

aplados

Premium Member

Speed Test

I did a speed test with knology at their support link at www.knology.net and got this. I ran it 3 times but really
can't believe it. I'm in Augusta Georgia.

Test Result:
Download Speed: 20979 kbps (2622.4 KB/sec transfer rate)
Upload Speed: 360 kbps (45 KB/sec transfer rate)
aplados

aplados

Premium Member

Re: Speed Test

Here it is.

Review by Dave Krueger See Profile

  • Location: Huntsville, Madison, AL, USA
  • Cost: $47 per month
Good download speeds and minimal downtime
Email delayed by hours/days, terrible tech support, very laggy gaming
I'll probably switch back to Comcast
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I switched from Comcast to Knology many months ago because Comcast's download times and reliability were so bad.

About the only good things that can be said for knology is that they have pretty good download times and their network is usually up. I get download speeds of about 2.5 Mbps (their advertised rate is 3Mbps). Network outages have been rare. Installer was good, but knology didn't tell me in advance that they would want to add more wiring beyond what I already had from Comcast.

Customer support is terrible. They will assume the problem is with you and will get you to reconfigure your computer while they fumble around looking for an answer. A case in point was when the MAC address they had configured for me mysteriously changed and I suddenly lost service. Their lower tear support are basically useless and their second tear support assumes you're a complete moron. I've learned that when there is an outage, it's best not to call them (ie: let someone else do it). The problem is most likely on their end and they'll eventually fix it themselves.

The biggest problem I have with knology is that email is delayed from minutes to days and this has been going on for many months. This is the case for both my computer as well as my wife's and even when I send a message to myself!. I don't know where or why they store email, but I just found out that they are rejecting messages sent to me with a notice that my account is over-quota. Note that nothing was ever sent to me about being over-quota, just the sender. I just happened to stumble across it when I sent a message to myself while checking out the delay problem. My Outlook Express checks for mail every ten minutes and as I write this, many of the messages I'm receiving now were sent yesterday. Whatever happened to the days when e-mail was almost instantaneous?

Finally, while download and ping times are good, my connections to specific game servers are more laggy than other locals seem to get with Comcast.

As of this date, I complained once again about the email problem, but I suspect I'll either be changing back to Comcast soon or get e-mail service from someone else. I spend a ton of money with knology each month on their digital TV and cable modem. From what I've heard, Comcast has now fixed many of their reliability and speed problems and their rates are lower.

Update - 7/15/04

Since I wrote the review I am now aware of other local knology users who are experiencing the same email problems (and none too happy about it). Since knology has actually lost and rejected incoming email messages of personal financial transactions, I now collect incoming email directly from my web host. Since bypassing knology I no longer experience any incoming email delays, rejections, or losses. Of course, my outgoing mail still goes through knology so I'm probably still vulnerable. As in the past, no response from knology as to why the problem is happening or what they're doing to fix it. That, in fact, says more about them as a company than the actual problem itself. Also since the review, I found out that BellSouth offers 3Mbps in my area so that makes for another alternative. Maybe BellSouth has email that actually works.

Update - 12/17/04

Well, after testing Comcast for about a month, I've decided to cancel my knology service. While knology is generally ok as a simple bandwidth supplier, their long ping times and the unreliability of their email make it less than attractive to gamers and people who conduct a lot of finanical transactions over the net (ie: online shopping).

Knology ping times to my game servers are about twice what they are with Comcast. As for email, it's pretty pathetic when you get greater reliability from free email services like yahoo and hotmail than you do from your ISP. When someone sends me a message I don't want the message to get delayed for days, lost, or the sender to get a rejection from knology saying I'm "over quota" (at the same time as knology's server is telling me that I have no messages). I'm also tired of mysterious happenings like the physical address they have for me suddenly changing or my outgoing email suddenly being blocked for no apparent reason.

Their customer support is a study in ignorance and one can only wonder if it's sole purpose is to function as an impenetrable shield separating their more knowledgeable technicians (assuming they have any) from their customers.

The sequence of events in any support call seems to go something like this:

1. They string you along through a cat and mouse menu system that often asks the same question more than once.

2. They then put you on hold so you can listen to knology advertising for ten or twenty minutes.

3. Then the call is suddenly dropped.

4. Repeat steps 1 and 2.

5. Then you finally get connected to someone in a different state who asks you a series of questions to "verify your account".

6a. If your problem is complete lack of service, they assure you that you're the only one affected in the area and then take you through the modem reset ritual (unplugging it for xx seconds). Then check to see if they can connect to your modem.

6b. If your problem is with anything other than complete loss of service, they assure you that your computer must be the problem and go through a series of configuration checks many of which have no apparent connection to the problem.

7. They issue a case number and offer to send someone out provided you take off work at least half a day to be there when they come.

8. When you later call them back about the same issue (again repeating steps 1 and 2), they connect you to someone else who asks you to explain the entire problem to them all over again. That person then proceeds to tell you that the first person you talked to was wrong and goes through some other series of queries. This happens on all subsequent calls as well.

9. They hang up with the words, "thank you for using knology". In fact, you could tell them you hope they are all attacked by a vicious flesh eating plague and they would still end the conversation with that line. Don't ask me how I know that.

10. Ultimately, after a few hours, the service magically starts working again without their ever having to come out because the problem was with their equipment the whole time.

Is Comcast (or any other ISP) any better than this? Maybe not. However, I got the impression that Comcast was aware of their customer service shortcomings and are trying to improve them. Only time will tell, but if Comcast reliability is better than Knology, I won't have to call and expose myself to this abusive insulting ordeal as often.

Anyway, Comcast has a 12-month special for people making the switch from knology so I decided to take them up on it. I must say, when I dropped off my knology modem and set top box yesterday, you could just feel the bitter cold condescension and arrogance of the people running the office. The woman in front of me left because she just couldn't spend anymore time in line at the only open window. There was no line for people wanting to sign up for new service, of course.

When I signed up with knology they bragged about their reliability and superiority over Comcast. That lasted about two months. When I walked out of that office yesterday, I was so glad to finally be done with them. I vote with my wallet and knology is no longer going to get my $130 every month.

Goodbye Knology.

Dave Krueger
---------------------------------------------
Huntsville, AL
»www.kruegerphoto.com
dave@kruegerphoto.com

member for 19.9 years, 361 visits, last login: 12.1 years ago
updated 19.2 years ago


aplados
Premium Member
join:2002-08-26
Augusta, GA

aplados

Premium Member

Reply

Wow, you spent alot of time to write all this ha?
If you didn't like the service, why gripe, just change.
Alot of your stuff here is distorted a bit. What I mean is
that it is just your side of the story.

Review by Asynja See Profile

  • Location: Madison, Madison, AL, USA
  • Cost: $100 per month (12 month contract)
  • Install: about 14 days
Install tech was nice and worked quickly.
Unbelievably long wait for install, their idea of customer service is to BLAME the customer.
It makes me miss COX Internet. That's how bad it is.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

On paper, Knology looked like a great value, and I liked their package deals. I signed up for a 3Mbps/384Kbps cable package, and their first strike was that I had to wait TWO WEEKS to get it installed. Two weeks! It's been a week since they installed the cable, and I speed test it several times a day. It hasn't been above 500Kbps ONCE. The modem is constantly falling offline, and refuses to resolve domain names half the time. I actually sought out dialup service, because it's more reliable (and faster, in some cases) than Knology.

Their idea of troubleshooting was to blame me. "You must have done something to your computer or the modem." They scheduled a truck roll without telling me, then scolded me because I wasn't there when it showed up.

From reading this site, some people have had good experiences with Knology, but mine was nothing but a 3 week nightmare. Two weeks for installation, and a week of pitiful -- absolutely PITIFUL -- service. I'm looking into getting DSL as fast as possible.

member for 19.9 years, 149 visits, last login: 13.1 years ago
lodged 19.6 years ago


Review by skelet0r See Profile

  • Location: Madison, Madison, AL, USA
  • Cost: $50 per month
  • Install: about 7 days
Decent upload, ummmm
Constant scans from people on my node, unsteady connection, still not getting full 3Mb
If I could get Comcast, I would
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I had to get Knology because I moved to Madison and Knology is the only cable broadband I can get here. Took a week to get hooked up, speed seems to change from day to day. I ordered 3Mb down, 32kb up, for 50 a month but haven't seen those speeds once. All in all it is an ok ISP for being the only one in town, but I still lag while playing UT2004 or any of the other games I play online. Wish there was something else here.

member for 19.9 years, 636 visits, last login: 13.2 years ago
lodged 19.7 years ago


Cop
Premium Member
join:2001-09-05
Auburn, AL

Cop

Premium Member

Come on over

There are many factors why you might lag in a game. I live the the same town with Knology and get speeds of 2500/350 around peak times. You might try visiting some of our forums to see if you can fix any of your problems.

Review by gollumfan See Profile

  • Location: Columbus, Muscogee, GA, USA
  • Cost: $100 per month
  • Install: about 15 days
ok tech support
terrible service, slow speed
find broadband elsewhere
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have had enough of Knology. I had scheduled the installation of my service 2 weeks before I wanted the installation so that it would get installed on the day I moved in to my apartment. They showed up the friday before I moved in (which would be the next monday) and said I was a no-show. Then wanted me to wait another 2 weeks before they could get another tech out there to install. Then, I had a problem with my cable modem, took it to the knology place to replace and they said a tech had to come to my house and install the new one. Made the appointment, asked off work to be there, and the nevered showed up. Now, was scheduled to get a new cable box today, asked off work again, and guess what, another no-show. Now, I have to have my partner come in on his day off (tomorrow) to cover for me AGAIN so I can be here for knology to come out again. That's 3 no-shows for appointments that I scheduled. Called customer service and they said that they would give me $30 credit....WOW! So much for service, on to Internet speed. Its supposed to be a 3 mbit download....the most get is about 120kB transfer, that's rare. If I could switch cable companies I would, but Knology has an exclusive contract with almost every apartment in the city I live in, must be that that is the only way they can keep customers, by not giving them an option. I am currently looking into direcTV or dish network. Avoid this company like the plague!

btw: here is my current connection speed -

2004-05-13 21:30:58 EST: 173 / 85

2004-05-13 21:32:59 EST: 145 / 41

2004-05-14 14:41:53 EST: 144 / 72

member for 19.8 years, 3 visits, last login: 19.8 years ago
lodged 19.8 years ago


goober22
Resident Duh-Huh Member
join:2001-12-28
Panama City, FL

1 edit

goober22

Member

Seems unusual, good service here.

Wow, sorry you've had such bad service. I have had nothing but good service here in Panama City, Fl. I've never had a missed appt. I just went thru a big upgrade with the tv side with a SA8000HD dvr-hd box, and had a great cust. rep and received a great price package.

Here is my current speeds:

2004-05-14 15:14:05 EST: 2367 / 347
Your download speed : 2423861 bps, or 2367 kbps.
A 295.8 KB/sec transfer rate.
Your upload speed : 355632 bps, or 347 kbps.

--

2004-05-14 15:38:00 EST: 3050 / 352
Your download speed : 3124201 bps, or 3050 kbps.
A 381.3 KB/sec transfer rate.
Your upload speed : 360490 bps, or 352 kbps.
bjones19499
join:2002-01-19
Augusta, GA

bjones19499

Member

Re: Seems unusual, good service here.

Good service here in Augusta, GA. No problem with the internet or telephone service. Always show up and are very helpful.Ihad to switch to Comcast because of a VPN connection with my office and no problems with them either.

Cop
Premium Member
join:2001-09-05
Auburn, AL

Cop

Premium Member

Re: Seems unusual, good service here.

Good service here in Huntsville, Alabama.
elmergantree
join:2001-12-11
Columbus, GA

elmergantree

Member

Knology should be named Ignorancy!

This company made so many mistakes for so many years, I won't list it all here. I switched all 3 of their "bungled" services recently. The phone was the worst - they never corrected some errors after 3 years! Even though I complained in writing, in person, over the phone, via the internet, and by fax. At least 3 employees have outright lied to me, or else they were so poorly trained and ignorant of their own policies that they couldn't give a correct answer. Some were definitely outright lies. The techs screwed up my computer so that I no longer have some keyboard functions, and no one knows how to fix it. I wasted too many hours trying already, and will just live with it until I get a new computer. Speeds are like 230/30 or 251/62 or 255/52. I couldn't be found in the phone book with the numbers right or sometimes at all for 3 years. Knology said as long as someone could pay 411 $1.25 and get my number from them, everything was OK, and I had to pay for phone book listing that didn't exist! Their ridiculous position is that if you are listed at 411, you are "listed" and must pay for it, even if they screw up and omit your name from the book. WHO calls 411 when they don't find you listed? Nobody! I had no incoming phones for 8 days when I first switched to Knology, but they deny this. Just don't do it! Some of the bungled services only save you about $1.75/month anyway, and once you are bundled, you must change email addresses if you don't like service. It was worth the trouble changing email adresses, though. It also has cut down on SPAM, etc., by having new email address!
aj5418
join:2005-09-24
Columbus, GA

aj5418

Member

Customer service--no one cares

All i can say is stay away. After falling through the ceiling during installation and cutting through the sprinkler system the picture still sucks and they advise they can not locate the problem and just stopped coming out.

Review by jwindham0 See Profile

  • Location: Saint Petersburg, Pinellas, FL, USA
  • Cost: $94 per month
Decent Price Speedy Installation
Terrible Speeds, Frequent Drop Offs, Service Outage, Worst Customer Service
Stay Away.. pay the $30 more a month for Brighthouse
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I contacted the sales office on 4/12 and they scheduled my install for 4/15 between 12 and 2. On 4/15 the tech was knocking on my door at 9am asking if it would be ok to go ahead and get started. Wonderful!

He was an informed Tech, but he didnt want to deal with setting up my service thru my router as he claimed they were not supported. After a bit of trouble and a box swap he got me a signal and left the router for me to deal with.

I called Knology and after 2 transfers and an hour on hold got a tech to take the mac address for my router. Was told it would be about 15 minutes, 3 hours later I finally got service.

Tested my speeds and was coming in 400-800 down and 100-200 up. I was promised 3m down 300 up by the sales office.I called back tech support and they said that my speeds would pick up shortly.They never did.Five days later my speeds were running 300-1100 very erratic with huge drop offs and loss of connection. Again I called tech support and after another hour hold was told they were working in the area and it should stabalize shortly. They never did.

A week, five calls and ten hours of hold later I convinced them I had a real problem and they scheduled a service call for 4/26. A new tech comes to the house swaps out the box and can not get it to lock up a signal, checks the lines and pole behind my hose can not get a signal there either, three hours of trying to get a signal he finally gives up and tells me he will have to refer it to Maintance, and they would get it fixed within 24 hours. The following afternoon I called for a status and found out maintance had not even started my ticket yet, but was assured they would have me up and running in no time. The 28th I called back at 3am and after waiting on hold for an hour was told that maintance had indeed found a serious problem but they werent sure how they would fix it but that they were working on it, and that I had a tech scheduled to come to my house between 11-2 on friday morning. Friday morning I once again call Knology and asked for a status on my open ticket and was told there wasnt a ticket. I asked how that could be that I was expecting a tech anytime and was informed no tech was scheduled for me and that they were not informed of any problems. I explained the situation and she scheduled me a tech between 2-5 and told me to contact billing they would credit me a free month for this inconvience. Well the tech has now come and went, and once more bumped my situation to maintance. He did manage to get me an internect connection of 264/64 ( better than nothing ) but he told me not to get my hopes up because the comments on my file did not look good, he too told me to contact billing for a credit for this nightmare.

I contacted billing and after 35 minutes on hold they credited me a whopping $18, for the past 15 days + whatever else I still have to deal with. Oh joy.



Frankly all I can say is stay away these guys arent even close to what they advertise even when they are working. Gads what a nightmare



Well Knology Maintance was suppose to come out and contact me to let me know they were actually doing something , and still no contact.

Been running this since the tech managed to get me a signal friday.

2004-05-02 10:58:57 EST: 234 / 49

Your download speed : 240265 bps, or 234 kbps.

A 29.3 KB/sec transfer rate.

Your upload speed : 50301 bps, or 49 kbps.

Called to ask status again today and once again they are showing no record of a problem, but they could schedule another Tech to come out and have a look. Blink Blink. ~ beats head on desk ~ I swear the intraoffice communication between National Help Desk and Local Support SUCKS!

Got an IM here from someone saying they would look at my account on monday. Frankly Im sick of people " looking ", FIX IT!

member for 19.9 years, 18 visits, last login: 19.4 years ago
lodged 19.9 years ago


Cop
Premium Member
join:2001-09-05
Auburn, AL

Cop

Premium Member

Hit and Miss

Im sorry to hear about you experience. I only have good things to say about knology except for your tech. support. I agree that unless you know how to fix the problem your self or can stand to listening to 45 mins of hold music, then you might want to reconsider. Overall knology is great if they keep there game together.

Review by JJordan2

  • Location: Columbus, Muscogee, GA, USA
  • Cost: $100 per month
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


I ordered the whole package-phone,cable, and high speed internet. First the
installers had no clue how to run the cables. First they drilled holes in
the soffit then they just ran cables around my yard. Called the Columbus
number for service. Very rude. told me I had only been a customer for a few
weeks. Acted liked I had not suffered enough to deserve any service. When on
there Corp website and sent a complaint. Got a response that all the cable
would be buried and everything would be finished. That was 4 months ago.
Still have two cables laying across my front yard under my fence, around by
pool around my gazebo and back down the other side. have to move them every
time I have the grass cut. Have sent out 3 different crews. They all say
someone else will be back to bury the cables. I am to busy right know to
have it all removed but the next chance I get it is gone. Stay away from
Knology!!! The crews are sub-contracted and not employees of the company.
they do not care if your job gets finished.

Columbus Georgia


(review was emailed from domain aflac.com)
lodged 20.5 years ago


Lucky Dog
@knology.net

Lucky Dog

Anon

Happened to me too!

This happened to me also. It took a while for them to bury the cable and 6 months or so for them to tack it to the back of the house but everythings working fine. Call a guy names Royce in Columbus. Not sure who he is but he can make it happen. Good Luck. It's been 2 years now and I'm a happy camper. Bellsouth was a nightmare and mediacom screw up my brother so I didn't try them.
Singer502
join:2003-09-11
Columbus, GA

Singer502

Member

JJordan2

My name is Kevin Boswell I am the Installation Supervisor for Knology in Columbus. I would like to apologize for all the problems that you have had, If you will contact me I will do what I can to resolve any issues you might have. My company cell # is 681-5990 or you can email me at Kevin.boswell@knology.com Hope to here from you soon.