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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.3 years ago
 Huntsville,Madison,AL
 $110 per month "Ehh..." "Cost, Service, Bill pay methods"
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Do not set up automatic bill pay! I cancelled my service on January 4th
and they sent me a bill for the entire month of January. When I called
customer service about it, they told me to disregard it because my service
was cancelled and I would not be charged for that month. Then on January
26th, my credit card was automatically charged for the full month of
service. I then called customer service again and they said that it was
because I had service for 2 days in that billing cycle and the
system automatically charges you for the full month. They then said that
they would refund me the difference in the form of a check, but it would
take 60-90 days for me to receive it. If you have no other choice but to
use Knology, do not give them your credit card number!
Comments:
 kellodl
join:2005-01-23
Huntsville, AL | Knology While this totally sucks, to clear the air a little bit, you are not forced to select the Automatic Bill Pay option. That is totally your discretion.
And about the refund time, I love how they are so quick to charge a late fee, but when YOU want YOUR money, they take their sweet time.
PS. You should charge THEM a late fee!!  | |
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Review by Evans 
member for 1.4 years, 0 visits, last login: 1.4 years ago
updated 1.4 years ago
- Evans,Columbia,GA
- $135 per month
- "Phone service has not let me down"
- "TV cable always some issue"
 "Cheaper than Comcast, but"
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I had the Triple Play (Augusta, GA), Cable-Internet-Phone installed in July, now in December, i have had numerous cable issues, picture flashing, loss of sound, loss of picture. Of course service is sent out and normally the fix lasts from days to several weeks. Sometimes an initial problem returns. With that said, I never had this amount and differing issues with Comcast. Knology claims to be customer oriented yet over the last FIVE months problems cannot be resolved, why? I am reconsidering spending the extra $23 per month and returning back to Comcast.
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 Review by Lark3po
member for 9.8 years, 1638 visits, last login: a few minutes ago
updated 1.5 years ago
- Madison,Madison,AL
- $70 per month
 about 4 days- "DOCSIS 3!!!"
- "To be determined..."
- "Things are looking better after the upgrade."
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UPDATE: Ok, it's been a few years since Knology updated their service in my area and there's really nothing for me to complain about. The service has been rock steady as far as the internet goes. They offer to rent you a cable modem but I bought my own DOCSIS 3 modem as the one they offered was only DOCSIS 2.
Internet speeds are almost always better than the advertised speeds. Very little down time.
TV is meh... They could stand to add a few more HD channels.
Phone is good except for the fact that you have to pay extra for an unlisted number. We got lucky (sarcasm) and got a number that used to belong to someone(s) who never paid their bills so even though we don't give our home number out it rings off the hook. Very aggravating! Oh and you can’t block unlisted or 1-800 numbers…
The only other complaint I have is that the service for phone, HD cable and Edge Plus internet costs me $165.76 a month which is kind of high and if it gets much higher I will start dropping features.
Other than that the service is great!
OLDER: Knology's service used to be pretty boring. I had a 6Mbps down / 356Kbps Up. The ping times used to be high at times and the speed was intermittent.
They recently upgraded our area to DOCSIS 3 and the speed is way up from what it used to be. The basic packages are now 12Mbps Down / 2Mbps Up. I went ahead and upgraded to the "Edge" and get 25Mbps Down/ 5 Mbps up. I've only had the upgraded service for a few days so I'll update in a few weeks and see if the speeds are still rocking!
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Review by KneeCap
member for 2.6 years, 9 visits, last login: 1.9 years ago
updated 1.9 years ago
- Panama City,Bay,FL
- $60 per month
- about 1 days
- "Reliable, fast, no contract, USA-based tech support"
- "Price has increased $10 since my introductory package expired"
- "Great service and good price"
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I have Phone and Internet service, no television. I originally started with 6Mbps service, and was automatically increased to 12Mbps at no additional cost when DOCSIS 3 was activated in my area. Speeds have always been as advertised.
Netflix and Hulu+ work fine over Knology internet. Phone service has never missed a beat.
I've had only one internet outage over the last two years, and it affected the whole neighborhood for a couple of days. After it was fixed, Knology sent a technician door-to-door to check that everyone was back online. (My old DSL service went out every time it rained. The phone company sent plenty of techs to work on it, but they were never able to fix it).
I've called tech support three or four times so I could register new modems. Each time I talked to a knowledgeable tech in the US and had to wait only a few seconds to get through.
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Review by Rollins
member for 2.3 years, 74 visits, last login: 1 year ago
updated 2.1 years ago
- Huntsville,Madison,AL
- $83 per month
- (12 month contract)
- about 3 days
- "25/5 Internet provides ~28/7 consistently, faster than advertised"
- "Lacking in established HD channels such as USAHD"
- "Great value, great internet, excellent quality on HD that they have"
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I live in Huntsville, AL and I recently switched from AT&T 6Mbps DSL to Knology's DOCSIS 3.0 service. So far I am very impressed. They did an excellent job on installation. They buried the cables out to my house within one week and did not mess up anything else (sprinklers, phone line, etc.) in the process. I use a HDHomerun in combination with Windows 7 MCE for my DVR service, and I get all the local channels in HD plus a few others and a variety of digital music channels without a cable card. I purposely did not have Voice installed as I do not care about it, and it just adds FCC/tax fees for something I do not use. However, the current deal is phone/internet/hd cable for $79/month for 12 months. I signed up for it subtract phone.
The excellent is the internet. I bought a Motorola 6120 cable modem and I get reliable 25+ Mbps downloads and ~7Mbps uploads. However, my subdivision just got Knology infrastructure installed so the node may not be loaded yet. As-is, I love it and really could not ask for better. I had Mediacom for a short span and it would disconnect randomly throughout the day. I could not stand that.
The tv is really good on the channels you get. All the channels come in clean and crisp. The HD channel quality looks as good as any Directv HD channels that I have seen. The real issue is the lack of HD channels. Especially the better ones like USAHD. Some would say SYFYHD, but I do not care as much on that one. All the locals come in perfectly.
Honestly, I think they will add the missing HD channels over time, and I would much rather have fast internet than a ton of satellite channels I will not watch anyway. The knology web site needs some serious work. It looks ok, but it is not up-to-date and it is not very helpful. No one wants to have to call customer service or get a call-back to answer simple questions these days. That and more HD channels are the only two areas I can see the need for improvement.
Over the years I have used Directv, DISH, Mediacom and AT&T for tv and/or internet, and Knology is providing the best experience I have had to date out of them all. However, I would rank internet speed as more than twice as important as the tv portion of the service.
04-21-2011 Update -----------------
I increased my tech support rating because I received my first bill and I had not received free installation like I was promised. Also, I was charged for modem rental even though I bought my own modem. The lady I spoke to took care of both issues immediately (assumed until I get my next bill), and I did not have to wait on hold to talk to someone.
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 Review by Master Wolfe
member for 4.2 years, 1998 visits, last login: a few hours ago
updated 2.2 years ago
- Panama City Beach,Bay,FL
- $127 per month
- "So far so Good"
- "Some patience is required to get what you ordered working"
- "They appear to have finally gotten it together in my area."
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Third time seems to be the charm. I am keeping my fingers crossed, but so far it's been great. The Docsis 3 upgrades appear to have fixed the internet issues. My speeds are great and fairly consistent, average about 25 down and 6 up with the Edge package.
It took a week to get my cableCARD in my Tivo working properly, and it still shows as unactivated, BUT I'm getting all the channels I'm supposed to. Don't understand that at all. And no one I spoke to on the phone seemed to understand what the problem was/is, but bottom line is, it works for now.
I had to call the next day to get someone to actually turn on all the phone features I'm supposed to be getting, but they seem to be working fine as well.
So, bottom line again, it takes some working with them and patience to get everything installed, but after two weeks, overall things have been good. Based on past expedience I'm waiting on the other shoe to drop, LOL, but so far I'm pleased.
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A year later, I moved, and decided to give them a try on the beach side. Got The Edge service, first week was good. By the second week, however, around 5-6 pm every day, speeds drop drastically. The speeds drop to 3 mb/s and below. Night before last, around 9 pm, I was barely above 1 mb/s. Once again, I am most likely going back to Comcast.
On the positive/negative side, after my install, the tech left me with signal levels of -11.8 on the down, and over 58 on the up. After posting on the knology board here, a very nice tech contacted me via email, and offered to come fix these issues. At a day agreed upon, he and a fellow Knology employee spent several hours in the rain fixing that issue. They were very helpful, and very professional.
But bottom line is, until they can get their system fixed, I still cannot recommend them.
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The price sounds good, and if the connection were reliable it might be worth it. However, the connection was very unsteady. And, the price they advertise is base price for very basic service. All 'extras' are another $10 each. So by the time you get to the same level of service you had with the other guys, you end up paying MORE for a slower connection, fewer channels, and bad video.My 6 mb connection varied at all hours of the day from 512-ish speeds up, cable channels were pixelated and would occasionally drop. Their support staff was nice, but ultimately useless. When I called to cancel, the lady made snipey remarks about the other company, and that was not at all professional.
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Comments:
| | Knology's very slow internet speeds... I have been experiencing extremely slow internet speeds, .57 on dow loads and about the same or a little less for uploads...
I want to find out why but can get no information from the people here in Huntsville. I'm a residential customer but would like to explore the possibility of a business account maybe, maybe not... I need information to know. But can't get any information on rates for either business or residential.
I'd be interested in the edge upgrade but can not get any pricing on it... I'm baffled how these people stay in business... (other than their business model is based on "monopoly"). Why before you can talk to someone you have to declare yourself to be residential or business. Don't they realize that some people carry out business in there homes? | |
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Review by kellodl
member for 8.4 years, 41 visits, last login: 189 days ago
updated 2.3 years ago
- Huntsville,Madison,AL
- $138 per month
- about 5 days
- "Fast Internet 25Mbits/5Mbits"
- "Wish it was cheaper."
- "Satisfied."
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Knology in Huntsville has recently upgraded to DOCSIS 3.0 and it's GREAT. Downloads are blazing fast. I have no complaints about that.
One thing I wanna touch on is that my uploads from testing on SPEEDTEST.NET and KNOLOGY.NET have all capped @ 1.8Mbits/s
Called customer service twice, they said nothing is wrong with my modem or lines and I believe them.
Just curious if anyone else in the 35816 area has any upload issues?
***UPDATE***
Don't know what if anything they did, but my UPload is now much better. 550KB/s typically.
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Review by Pourak
member for 2.4 years, 0 visits, last login: 2.4 years ago
lodged 2.4 years ago
- Columbus,Muscogee,GA
- $115 per month
- about 4 days
- "Customer service tries to sound like they care"
- "Horrible latency, super-slow download"
- "If you can at all avoid it please do yourself a favor and do"
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So we ordered knology because our apartment complex doesn't offer another provider unfortunately. They advertise 6MB download speeds but each test I have done on speedtest.net is less than 1MB. I called tech support and he said "wow...your latency that I see from my end is 3000, we will send someone out in a couple of days because there is obviously a problem." The problem is that the speeds on the speed test websites show fine, however when you try to download anything you might as well go out for dinner cause it will still be downloading regardless of how long you are out. If you try gaming at all, you're gonna quit cause it lags so incredibly bad. So the tech guy comes out and I describe my problem and he says and I quote: "It's weird, there are 3 people I have to see in this complex today who report the same problem." He checks the internet and deems it fine and then says " I will call you when I'm finished with the others today and give you a status update at that time." He of course never calls back and my connection is still absolutely awful. PLEAASE do yourself a favor and go with anyone but knology because they frankly couldn't care less about their customers.
Comments:
 zpm
join:2009-03-23
Columbus, GA | D3 just wait for D3 | |
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Review by barryry
member for 8.9 years, 26 visits, last login: 190 days ago
lodged 2.7 years ago
- Knoxville,Knox,TN
- $89 per month
- (24 month contract)
- about 5 days
- "Good Value, Reliable Connection."
- "Not the Fastest Internet Available."
- "I am Pleased with Knology"
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I am happy with Knology, Good Value, Free Usenet, Decent Internet Speed.
I have Phone, Internet, TV. and pay $89.00 plus taxes, I consider this an excellent Value!
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Review by Joe270
member for 5.2 years, 12 visits, last login: 2.7 years ago
updated 2.8 years ago
- Huntsville,Madison,AL
- $52 per month
- about 120 days
- "None"
- "Internet connection unreliable especially during the afternoon"
- "Dont rely on Knology Broadband if you need a reliable connection."
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We switched to Knology about 4 months ago because ATT raised the prices for DSL. At 1st we were excited switching to Knology due to the low prices and faster speeds... Boy was I wrong. Its ALMOST IMPOSSIBLE to surf the internet during 6pm - 9pm everyday. Our connection dramatically SLOWS DOWN to under 1mbit and disconnects often. Its frustrating not having a reliable internet connection. It looks we may have to switch to Mediacom....
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UPDATE: Here's a speed test as of 11/5/2011