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Review by bcmc1995 
Posted: 1.4 years ago
member for 2 years, 7 visits, last login: 1 year ago
 Saint Petersburg,Pinellas,FL
 $49 per month
 about 5 days
 "very reliable, cost to benefits are very good"
 "tech support when needed is lacking"
 "between knology and brighthouse knology wins"
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Been with Knolgy for the last 3 years. Overall a good experience, prior I was with Brighthouse for 9 years only because it was the only game in town. Between the two Knology wins hands down
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Review by lulupea
UPDATED: 1.7 years ago
member for 1.7 years, 4 visits, last login: 313 days ago
Clearwater,Pinellas,FL
$88 per month (12 month contract)
"inexpensive HBO"
"not for gamers"
"when i move, i'll change ISPs"
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knology is a decent alternative for anyone not dependent upon consistent speed or reliability. (my connection here is CONSTANTLY dropping!)
i used to game online but it's just impossible now -- not even worth trying.
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Review by hsvuser
UPDATED: 2 years ago
member for 2 years, 0 visits, last login: 2 years ago
Huntsville,Madison,AL
$117 per month (12 month contract)
about 730 days
"Nice packaging of Internet, Cable, and phone services"
"Service is poor"
"Bad service - Mediocre Pricing makes this a poor value for your money"
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Knology liars! Been working patiently with knology for almost 2 years. My internet connection drops several times a day. They told me it was my router, not them. I have replaced my router twice. Now I am using a top of the line Netgear router (recommended by them). Still having the problem. They want me to replace my router AGAIN! This one is less then 6 months old. They have been telling me all along that NO one else in my area is experiencing the same problem. In talking with neighbors last night we found that others in my area have been complaining to them about the SAME EXACT problem for some time. I say time to go COMCAST!
Followup comments:  pacom
join:2007-12-10
| knology.net i have the same problem but worst been with knology 2 years now havent got a full months service out of them yet but now my service 3 months ago went from my 6.0 i got to 1.5 just about the time they came in with the new edge 8.5 service offer i think its called bait and switch i believe they taking the bandwith and moving it around its called bait and switch , never recommend them to any one | |
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Review by pcgumshoe
Posted: 2.1 years ago
member for 5.8 years, 7 visits, last login: 2.1 years ago
Saint Petersburg,Pinellas,FL
$96 per month
about 7 days
"Installed all new runs from the box"
"Speeds only worked "IN OUR NETWORK""
"STAY AWAY... get their competition, slower, but consistant"
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I wanted TV and Internet but no phone... Brighthouse (Who I had first) was consistent, they advertised speeds of 7 megabits and I got right around there.
Knology advertises 9 megabits and the only time I get it (or got it) was on their network at knology.com where I did their "shaped" speed test. They said they couldn't guarantee speeds outside their network... Who works INSIDE THEIR ISP's NETWORK?
Outside speeds ranged from 900 kilobits to 2.4 megabits... I was experiencing 10-20% packet loss at the first hop all my pings (seen in VisualRoute 2007) hit above 65 ms after I left "their network." Didn't matter how far I was from a speedtest, My pings were all 200+ and my speeds NO WHERE NEAR what was promised.
I just had an engineer out to the house and he wouldn't look at his service side by side with his competition. The competition (that I kept just in case) was pinging well below 65 all the way to google!
Knology is NOT big in my area, the competition is, now I know why. I also have Verizon Wireless Internet and THEY PINGED BETTER and had BETTER CONSISTENT SPEEDS!
I'm sorry I'm mad, but I called them 16 times to resolve this because I couldn't play games on their network, use my Vonage VOIP or even search the web without hesitation, hiccups and lag.
STAY AWAY FROM THESE IDIOTS
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Review by RBSmith
Posted: 2.1 years ago
member for 8.8 years, 194 visits, last login: a few hours ago
Prattville,Autauga,AL
$40 per month (12 month contract)
about 4 days
"Automatic upgrading system-wide to 5 Mb"
"None"
"Great value, fast connection."
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Charter is also avialable, but I have choosen to stay with Knology for over nine years now. Telephone customer service is great.
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 Review by aplados
UPDATED: 2.2 years ago
member for 7.2 years, 2016 visits, last login: 26 days ago
Augusta,Richmond,GA
Contract price not specified.
"3 in 1, one bill, Newsgroups"
"Not many HD Channels"
"Best Choice in Augusta, Georgia"
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I like Knology. I do not have the phone service since I have a cellphone and price is probably about the same, give or take a few bucks from Comcast. The service is very reliable and hardly ever down. Best thing I like about Knology is that there is no cap on using newsgroups. Comcast has a cap so if you use the newsgroups and download alot there is only one choice. Knology.
One thing to remember if you have internet service is that your mac address of your computer or if you are going through a router will need to registered with Knology to get online.
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Review by kellodl
UPDATED: 2.2 years ago
member for 4.8 years, 24 visits, last login: 1.8 years ago
Huntsville,Madison,AL
$132 per month
about 5 days
"Fast Internet 6Mb/384k"
"Horrible customer service. Horrible policies"
"Go somewhere else!"
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They have this service called myBroadband. Basically it is an internet service on www.knology.net that will give you live streaming video and weather... etc.
Well, this is where the story begins. I recently called the Knology helpdesk to speak about this $9.95 charge/month that i have been receiving since January. I didn't realize it before because when I first signed up with Knology I had the lowest Tier internet speed and needed to upgrade that, so I figured the charge was due to that....WRONG! Aparently this myBroadband doesn't even tell you that you are signing up for this monthly charge of $9.95 and after 14days you cannot appeal it.
So I called customer support and the first lady was very helpful and gave me all the info, but said that she could only refund one payment of $9.95 This obviously wasn't good enough. So I spoke with a supervisor, she said the same song and dance. So I spoke with her supervisor who explained to me that after 14days you cannot dispute a charge and said she could only give me ~$20 credit. Finding no more help from her i decided to ask for her supervisor. Apparently he was gone (go figure) so I asked for the corporate offices' number and she said that you can only get this information from the website. Needless to say I will continue to fight this and if it is or isn't resolved I will still be dropping Knology. Their customer service should be renamed to "customer dis-service" and anyone with them should strongly consider going elsewhere.
Sorry for my rant, but I believe that this is information that has to be considered when choosing your Cable and Internet provider.
Donald Kellogg
Huntsville, Alabama
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Review by ronsteel
Posted: 2.3 years ago
member for 8.9 years, 170 visits, last login: 1.8 years ago
Clearwater,Pinellas,FL
$185 per month
"Service tech work hard to resolve problems"
"When wiring an old home they need to just re-wire"
"Not bad"
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Getting faster... Not there yet... When calling for service you are in voice mail jail!!
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Review by stevens80
UPDATED: 2.3 years ago
member for 4.1 years, 30 visits, last login: 18 days ago
New Port Richey,Pasco,FL
$131 per month (36 month contract)
about 10 days
"Initially they were the fastest in the area."
"Limited coverage area"
"My business is utilizing them for our backbone, phone and inet."
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I am glad we are using them. I have only had 2 major outages in 3 years. Their bundle at the time we signed up was great and now they are even less. My business is located in Pinellas County.
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Review by Alphaman64
Posted: 2.5 years ago
member for 2.5 years, 0 visits, last login: 2.5 years ago
Madison,Madison,AL
$40 per month (40 month contract)
about 7 days
"Service, stability, speed"
"None"
"Not sorry in the least!"
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New house in new neighborhood with underground utilities. Great service -- they've always tried to respond as quickly as possible, and phone service has been fine. I've only had 3 outages: first was when Comcast dug up Knology's cable, second was due to a lightning strike on the house, and 3rd was due to a dying modem. In the last case, they diagnosed it remotely and dispatched a tech who showed up with a replacement modem the very next day, resulting in a downtime of less than 24 hours.
My system runs 24x7 and offers up services to my remote family and friends. I've never had one complaint save for during the 3 outages mentioned above.
Speed is great, and that includes the fact that at any point in time, I've got at least 4, if not 7 computers online through the one connection. Here's the SpeedTest results to GA:
Test Result:
Download Speed: 4105 kbps (513.1 KB/sec transfer rate)
Upload Speed: 361 kbps (45.1 KB/sec transfer rate)
When I first moved in, I was getting about 2.5Mbps. They quietly upgraded me to 3Mbps, then just recently, to 4Mbps. I've actually seen the SpeedTest report max out at over 4.5Mbps here. All the while, I've never had to pay for a single extra repair (save for the modem taken out by lightning, but then insurance paid for that) and my cost has stayed constant -- even though they've improved the service!
I've never had a single problem with delayed or non-delivered email.
I can't say enough positive about Knology. I've had Comcast before, and Knology's speed (at least when I transitioned) was at least 30% better.
Perhaps the bad reviews on this site are because of older cables going to users' homes?
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Knology
knology is the best
