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Review by sledge149 
Posted: 2.7 years ago
member for 9.3 years, 101 visits, last login: 2.6 years ago
 Prattville,Autauga,AL
 $50 per month
 about 7 days
 "Now fixed speeds are great"
 "Fixing the speeds was troublesome"
 "NOW.. well worth getting"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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Ive been with Knology since day 1 after the run of cable outside my home was put up. Over 8 years in total. What follows is the truth about Knology in a condensed format.
Initially, when getting cable modem service with Knology so many years ago, I was extremely happy.. I went from dial-up service with Mindspring (which was very reliable for dial up) to always on 3 Megs down service.. It was GREAT.. for a while...
Then problems started. Repeated trips by repeated techs. Nothing ever got fixed. Yelling at the top of my e-lungs, I was finally able to get a answer for why their network started sucking. Something to the effect of the "hybrid" modem system they used. They told me and told me over and over that it would be fixed with the advent of a "new" system they were going to implement. I was glad they were going to fix it, however, I was unhappy that I was paying full price for something that really... I mean REALLY started sucking.
Time went by, they did fix it. Years went by with no problems at all, then suddenly, speeds started dropping, and in January of this year, severe packet loss.
I was told point blank by the tech that this would be fixed. A week has gone by since they upgraded a piece of equipment. It seems the tech was right. Im posting a speedtest I just did a little while ago below
Moral of the story? Maybe its that all ISP's have trouble from time to time. But as far as Knology goes, 8 years, 2 big issues, both finally resolved (not resolved very FAST) but at least they were resolved.
Worth getting? Yes.
Perfect all the time? No.
Attachments:
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Review by (hidden by request)
Posted: 2.8 years ago
(review was emailed from domain dcvistudios.com)
Prattville,Autauga,AL
$49 per month
"Pay more - Get less"
"Knology is commiting fraud in Prattville Alabama"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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Today a tech finaly came out to check on the service. I have been
calling them about the slow speeds since I switched from Bellsouth to
Knology in November after trying for months to get 4mb service from
BS with no luck.
The speed was no faster then with BS so I started running tests every
couple of days and never got above 1.4mbs. So today the tech came,
checked things out and called me at work. Basically this is what he
said:
"there is nothing wrong with your service. This past Wednesday we
were told that a new ATM and CMTS were on order and should be
installed around April (the ATM) and the new CMTS some time after
that. This is what is needed to resolve the issue."
He went on to explain this has been a problem for some time and that
there are more then 800 service tickets open because the issue is un-
resolvable. On Wed. tech's were instructed to close out these tickets
even though there is no resolution. He continued to explain that the
CMTS currently serving Prattville uses cards designed to connect to
200 customer modems (supporting up to 4mbs). But that Knology has
continued to add connections beyond this capacity with an average
card now support approximately 400 modems.
Customer service has done nothing but give me the run around. So I
have sent a letter of disgust to the FCC and have begun to vigorously
document the continually disappointingly slow speeds using the
Knology speed test.
When I asked for an ongoing credit until the issue was resolved I was
informed that that was not possible, and that it was my
responsibility to monitor the quality of the service and contact them
in the event that I wanted any sort of credit. Beyond that I am not
guaranteed 4mbs service, but instead the service may be as fast as up
to 4mbs.
So in closing, I pay for 4mbs service that is not possible to
deliver. They continue to role out 4mbs service knowing that they can not
deliver this. As a business owner I would be out of business and sued
into the next lifetime if I tried to charge for something I knew I
couldn't deliver, and then delivered less then half of what my
clients pay for.
How is it possible that the FCC and the state of Alabama allow such
business practices to continue unabated?
Followup comments:  darren3179
join:2001-12-14
Carrollton, TX | speeds I know what you mean. I worked for them in Charleston SC. Speeds were great when it all started, now speeds have all gone downhill and corporate refuses to do anything about it. I got to the point where I was afraid to recommend it to friends | |
| 
Chazbots50
@knology.net
| Slow Service. I moved from Comcast because they could not resolve the weekly drop in service I was getting at my house here in Charleston, SC. I have been with Knology at my office for 5 years without any major problems. I changed my home account to Knology and for the past 5 months the service has been up but the speeds and pings are very very slow. I have had a service tech out 3 times with no resolution in site. Even thought I dropped my service with Comcast when it worked it was 3 times faster and the pings were always below 70 to 90 MS. In the past 3 weeks I have seen a huge drop in speeds at my office and now the pings are on the rise. I have talked to Knology till I was blue in the face so it's back to Comcast in the next few weeks. I will no longer recommend them to my clients here in Charleston, SC even as a last resort. | |
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Review by gagoguy
Posted: 2.8 years ago
member for 4.9 years, 26 visits, last login: 78 days ago
Montgomery,Montgomery,AL
$160 per month
about 3 days
"Bundled Service Telephone/TV/Internet"
"Internet Speed is DEAD Slow"
"Not a good value for the money"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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Telephone - No issues, a GOOD service
TV - Comes and goes, some low channels just quit working but I don't watch them anyway. I have had several service interuptions lasting a few hours but nothing bad.
Internet - The main reason I went with Knology was for the value. The advertised speeds do not exist unless you surf between 3am-7am, then they evaporate and go to 300kbps down. Upload speeds seem to be always good and consistant.
From what I hear no other internet service in Montgomery is any better. Still not acceptable. I will switch as soon as I hear another operator has fixed their bandwidth issues.
Tech Support well is ok, the people I have spoken with are nice and informative, never had them not show up but I guess my biggest gripe is with the people who don't talk to the customers like the engineers who design their network, they are obviously clueless. With all the complaints about their bandwidth problem you would think they would get bigger pipes to support their advertised speeds. Getting about 1/6 of advertised speeds is unacceptable. They advertise depending on service between 4Mbps to 7Mbps down. Durring the day one is lucky to get 500kbps down no matter what service they subscribe to.
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Review by pvols1979
UPDATED: 3 years ago
member for 4.1 years, 98 visits, last login: 204 days ago
Prattville,Autauga,AL
$51 per month
about 1 days
"Very fast connection if not peak hours"
"Speed drops a lot during peak hours. It drops as low as 900K down during peak."
"Good spead when no one else is on. Tech support sucks!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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I actually knew a tech personally as a friend. He moved my install date to the day after I called him. He would have done it for me the day I called Knology, but couldn't get in the room with the new modems that support 7MB. My install date would have been a little over a week.
-Update
Knology is going downhill fast. My speed is dropping to around 900K down each night around 6PM. This is not acceptable. Tech support people just keep reading from the same script and offering no solutions. They want to send a tech out, but nothing here is broke. During the day speeds are 7MB or more down. It is something with the network at peak times. It seems they do not care and do not want to fix. I think they oversold their service and cannot support the userbase.
Followup comments:
Slideri182
@knology.net
| Knology is commiting fraud Today a tech finaly came out to check on the service. I have been calling them about the slow speeds since I switched from Bellsouth to Knology in November after trying for months to get 4mb service from BS with no luck.
The speed was no faster then with BS so I started running tests every couple of days and never got above 1.4mbs. So today the tech came, checked things out and called me at work. Basically this is what he said:
"there is nothing wrong with your service. This past Wednesday we were told that a new ATM and CMTS were on order and should be installed around April (the ATM) and the new CMTS some time after that. This is what is needed to resolve the issue."
He went on to explain this has been a problem for some time and that there are more then 800 service tickets open because the issue is un-resolvable. On Wed. tech's were instructed to close out these tickets even though there is no resolution. He continued to explain that the CMTS currently serving Prattville uses cards designed to connect to 200 customer modems (supporting up to 4mbs). But that Knology has continued to add connections beyond this capacity with an average card now support approximately 400 modems.
Customer service has done nothing but give me the run around. So I have sent a letter of disgust to the FCC and have begun to vigorously document the continually disappointingly slow speeds using the Knology speed test.
When I asked for an ongoing credit until the issue was resolved I was informed that that was not possible, and that it was my responsibility to monitor the quality of the service and contact them in the event that I wanted any sort of credit. Beyond that I am not guaranteed 4mbs service, but instead the service may be as fast as up to 4mbs.
So in closing, I pay for 4mbs service that is not possible to deliver. They continue to role out 4mbs knowing that they can not deliver this. As a business owner I would be out of business and sued into the next lifetime if I tried to chrage for something I knew I couldn't deliver, and then delivered less then half of what my clients pay for.
How is it possible that the FCC and the state of Alabama allow such business practices to continue unabated? | |
| |
markinhsv
@knology.net
| Re: Knology is commiting fraud It can be infuriating paying nearly $50/month for something that is not as advertised. The "up to" clause is just a legal weasel to keep them from being sued. I think it may be time for Internet regulation. If Knology and the like get wind that they may get regulated maybe they will straighten up and fly right. Competition is a joke, the prices seem to be fixed. Here in Huntsville, there are two main Cable companies Comcast and Knology, they charge almost exactly the same rates. How is that competing? What truly sickens me is when I hear that people in other locales are paying about $20/month for the level of service I am getting and some are getting, 50Mpbs fiber service for far less than I'm paying (through Verizon). People in Huntsville and I guess apparently all over AL are being seriously ripped off.
-Mark | |
| | | darren3179
join:2001-12-14
Carrollton, TX
 ·PHONE POWER
| Re: Knology is commiting fraud I completely agree, I used to work for them and they use the "up to" excuse to get out of upgrading the network. I used to work on the speed issue with customers all the time, the ATM network Knology uses to transport data is overbooked and therefore multiple cities see slowdowns during peak times. The problem is that Knology is not the only company using the "up to" excuse. Until internet regulation is imposed on all providers the customers are going to get fleeced | |
| |
tester28
@knology.net
| So in closing, I pay for 4mbs service that is not possible to deliver. They continue to role out 4mbs knowing that they can not deliver this. As a business owner I would be out of business and sued into the next lifetime if I tried to chrage for something I knew I couldn't deliver, and then delivered less then half of what my clients pay for.
Then switch companies. Its not that complicated. You, the people posting complaints about Knology, Charter, Cox, etc, etc DO have choices. I am YET to see a SINGLE company get glowing reviews ALL the time. It doesnt matter whether or not the company delivers internet access or cooks you a cheeseburger for lunch. You however as a consumer can choose what company to use for your internet, and which restaurant to get your burger from..
"there is nothing wrong with your service. This past Wednesday we were told that a new ATM and CMTS were on order and should be installed around April (the ATM) and the new CMTS some time after that. This is what is needed to resolve the issue." Be glad the tech apparently told you the truth. Would you rather have had the tech lie to you? Its actually refreshing that a tech is honest with you, rather than towing the company line. Time will tell whether or not he was correct. But if he was, will you post your GLOWING review after several months of no problems? I think not. | |
| | |
satisfied4now
@knology.net
| Re: Knology is commiting fraud 
Speed test above to Ft. Worth from Prattville, Al @ 5:34 PM CST..
Test your speeds now using either dslreports, speakeasy.net or knologys speedtest servers at speedtest.knology.net or speedtest2.knology.net | |
| | |
huntsville
@knology.net
| Then switch companies. Its not that complicated. You, the people posting complaints about Knology... Here in Huntsville, Comcast has been assigned a certain zone of the city, and Knology has been given the other. This was set by the city, and you CANNOT switch or CHOOSE the company you want. I currently live in Knology's zone, and they have not built any cable near me. Comcast is not allowed to service my area because of the zoning.
The house I will be moving to soon will be in Comcast's zone. This is the reason both companies sell their plans at the same prices. There is no competition. | |
| | | | CooterCarter
join:2006-06-17
Huntsville, AL
| Re: Knology is commiting fraud Not sure where you got your information, but I live in Huntsville and use Knology. Before Knology I had Comcast. My next door neighbor has Comcast. Knology did sue Comcast a little over 10 years ago and won. I don't recall that part of the case involved splitting the city into zones for either one.
Just checked the Comcast web site and they will be more than happy to sign me up for cable or HSI. Only thing I cannot get is digital phone service. | |
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 Review by Lester40
UPDATED: 3.3 years ago
member for 7.9 years, 418 visits, last login: 165 days ago
Montgomery,Montgomery,AL
Contract price not specified.
"Good speeds at 3am."
"Bad speeds the rest of the time."
"Very Inconsistent. Very Unreliable. Tech Support is VERY POOR!! Would not recommend this ISP."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
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Get this guys. My speed is 2100 Kbps Down and 495 Kbps Up. Its prime time. At 3am my speed is 6500 Kbps Down and 495 Up. Knology has these TV commercials talking about how great this service is for gaming. They say, "7000 Kbps of fast gaming with, The Edge". Well, I think that should be against the law. You call tech support and all they can tell you is to unplug your modem. Then they direct you to a speed test. LOL....They say, no problem on our end. Must be your computer and/or modem. They must think I just dropped off a turnip truck. I really think the tech support they have gets paid minimum wage. I think they should just send it to India for all the good they do. At least as far as I am concerned. Why cant they just say they over sold and be done with it. I am really thinking about sending a report to the B.B.B. about there business practice of selling what they don't have. And lying on commercials. The only reason I keep them is because I do not want to go back to a 56 K modem. However, that would be more consistent than "The Edge". Knology, if your listening, you have a very Unsatisfied customer here in Montgomery. The Edge is Not Worth the money. Not even close.
Take Care, Lester40
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Review by FLA05
Posted: 3.8 years ago
member for 3.8 years, 65 visits, last login: 3.2 years ago
Panama City,Bay,FL
$135 per month
about 5 days
"Incredible reliability and speed for this cable internet connection"
"Cost of the cable internet service"
"The cable internet is not a bargain by itself, it's much better in the bundle. The speed and reliability absolutely rock!"
| Pre Sales information:
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I get Knology's cable internet as a part of the bundle. The connection speeds are great and the reliability is terrific. In the past year, the connection never went down. The only problem I have with them is that a few months ago, I was looking to drop the other two components of the bundle and keep the cable internet, but the ridiculous price increase prevented me from doing that. I knew what I was getting into, I just wish the price wouldn't almost double if I wanted to keep this superior internet connection by itself. It's a credible business strategy. The bundle itself seems to be quite the deal, so I'd recommend Knology as a service to everyone here in the Panama City, FL area.
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 Review by habya
Posted: 4 years ago
member for 6.5 years, 3182 visits, last login: a few hours ago
Huntsville,Madison,AL
$39 per month
about 7 days
"Good speeds, realiability and price"
"The big SA Modems :( but that's why you buy one yourself anyways."
"Great services for reasonable price. Definitely recommend them."
| Pre Sales information:
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I moved into my new house approximately 5 months ago and ordered Knology for cable internet, telephone, cable tv. So far everything has been great. I ordered the service on a Tuesday and by Tues. of the next week everything was up and running smoothly. There have been no outages and my connection has remained strong and constant.
They had given me the bulky Scientific Atlanta modem, which is a little annoying. But I replaced it with a new Motorola Surfboard cable modem, called in with the change and everything was up and running within 30 minutes.
The download speeds I receive range from about 2.5 Mbps - 3.5 Mbps . Uploads range from around 280 kbps - 330 kbps.
Here is the speed test taken a few minutes ago
2005-11-17 21:56:01 EST: 3521 / 318
Your download speed : 3521 kbps or 440.1 KB/sec.
Your upload speed : 318 kbps or 39.8 KB/sec.
I had used Knology a couple years back and never had any trouble with them then either. The service has been excellent and for the price it's a good deal. Would definitely recommend ordering their service. I have no plans on changing providers anytime soon.
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 Review by dchrsf
UPDATED: 4.3 years ago
member for 6.2 years, 1192 visits, last login: 20 days ago
Palm Harbor,Pinellas,FL
$44 per month
about 2 days
"Fairly reliable connection with good speeds, for a good price"
"Higher higher latencies in beginning, not consistant anything"
"Internet for the average home user; not for the serious gamer, or hardcore user..They're OK"
| Pre Sales information:
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After all the confusion with our Netgear rp614v2, knology's connection was delivering decent speeds in the 1-2mbit range improving over time. We came to Knology after GTE/Time Warner is our area closed down their aging servers. To tell the truth, if I was the decision maker in the household I'd probally look around some more before I committed to them. Not a GREAT connection, not bad though. I'd say it is between horrible service, and great service at times and never really consistent. Our family also had a not so good experience with one of the tech's ripping a hole in the back of a desk. He was to route a Coaxial cable to the modem through the desk, but when he couldnt take the time to position the cable left to go through a pre-cut whole in desk, he manually tore out a peice of desk backing to make the cable go directly straight into the desk instead of making a detour.
PS: Price is including a discount since we pay for cable TV.
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Review by gabillh
Posted: 4.4 years ago
(review was emailed from domain knology.net)
Evans,Columbia,GA
$107 per month
"TV, Phone, & Internet"
"often have to reset the cable unit in the house......"
"Being on fixed income I like knowing what the three items mentioned above in one pkg will cost."
| Pre Sales information:
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I cant understand how "Knology" can have so many different levels of connection speeds. It's faster than dial up, but seems to be very slow for cable....whats that all about?
I was looking at IP's and wondered about the following......
If we know all about IP addresses....why can't we track the bad guys
that send email in Iraq to the net there and then we can go and get them.
thanks bill
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Review by shufflesmike
Posted: 4.7 years ago
member for 5.1 years, 61 visits, last login: 1.2 years ago
Tarpon Springs,Pinellas,FL
$65 per month
about 5 days
"Picture quality, broadband speed, price"
"none yet"
"Glad I switched"
| Pre Sales information:
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Had BH with RR for a couple of years but the bill kept rising. I figured I'd switch to Knology even though some friends said that it wasn't as good. Thats why I'm writing this review. So far, for me, Knology kicks BH's butt. Out of the blue, my wife even commented on the better picture quality. Broadband speed is up 30%. So I say give Knology a call.
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