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 Review by BiGdUsTy 
member for 7.5 years, 1663 visits, last login: 5 days ago
updated 5 days ago
 Panama City Beach,Bay,FL
 $196 per month "Nothing good about WOW they buy and destroy" "WOW removed channels and services" "I'm switching to Comcast and I never thought I'd say that."
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UPDATE: Knology was bought out by WOW "Wide Open West" and it's all gone to hell.
UPDATE: Screaming fast internet now days. We still need the basics like USA-HD, SYFY-HD and SPIKE-HD.
UPDATE: Slow speed issues have been fixed yet again. Hope it last longer this time around. I wish knology would do a better job of staying on top of these things. Now I await the DOCSIS 3 upgrade.
UPDATE: Been a little over a year now and we're right back in the same place with overloaded nodes and CMTS. At peak hours we now get around 1.5Mbps or less from 6pm till after midnight. This has been going on for few months now with only the hope that DOCSIS 3 will fix it. Instead of deploying it and getting ahead of Comcast in this market they just play the waiting game. It's like watching grass grow on a winters day nothing happens. We're stuck in the DOCSIS 1.1 stone age.
UPDATE: After four months of bad internet service they have upgraded the local CMTS to deal with the congestion issues on PCB aka H nodes. Speeds are 8mpbs(edge) all hours of the day now. I still think it's poor that a company takes four months to order and install new hardware in there CMTS!
Been with this company for almost ten years now and never really had any trouble with them until this year. I don't know what they have done to the PCB/PC system but internet has gone downhill and fast. Afternoon and evenings are the worst with speeds averaging only around 1 megabits per second. The only time you get anything close to 8 megabits (edge) is after 2am in the morning. The op manager claims there working on it yet they give no eta as to a fix. They keep scheduling maintenance all over Panama City yet nothing has changed and in some cases has gotten worse. I guess for the time being they'll just keep hiding behind "up to".
The forever never ending bandwidth complaint topic can be found here.
»Node H14 Panama City Beach - Low Bandwidth
If you need good tv and phone then Knology is for you but there internet product over the last year leaves much to be desired. I'm looking at my options now but with only AT&T and Comcast it's not looking good.
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Review by mospat
member for 126 days, 15 visits, last login: 108 days ago
lodged 121 days ago
- Huntsville,Madison,AL
- $152 per month
- "Reliable, Consistent Internet speeds."
- "Unknown Fee's"
- "I would recommend them.."
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I have been a customer of Knology for 8+ years.
Service is reliable, the phone rings, the cable TV is there when I want to watch it and the internet service works..
Like most of these local "bundle" services, Knology will nickel and dime you for things that you never knew that you needed!!
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Review by brianf
member for 123 days, 0 visits, last login: 123 days ago
lodged 123 days ago
- Madison,Madison,AL
- $160 per month
- "Installers were good, internet was stable"
- "Bad information up front, expensive for below average content, never called back like promised"
- "Not good"
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Had a bad experience with Knology in Huntsville. We were excited because we had another choice for internet/cable when Knology was installed in our neighborhood. A salesman came to the door and told us about their bundle prices. He said my bill would be $110 for what I wanted. I cancelled what I had, and had it installed. Install went well. Service was so so at best. Interface was horrible and cheap. Looks like it was designed with an Apple IIe. DVR is large, but interface was, again, terrible. Picture quality was ok and internet speed and stability was good. The big problem was when I received my first bill for $165. Not $110. Was told the salesman didn't include fees. There were $45 in fees, mostly for the phone. Strange because I paid $29 a month for phone and internet from a previous provider that included everything. Called to discuss, was told the salesperson would call me back. Never did. Called back and was told local office would call back. Never did. Cancelled and got DirecTV/Mediacom back.
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Review by cwcjr
member for 10.8 years, 60 visits, last login: 7 days ago
updated 125 days ago
- Huntsville,Madison,AL
- $213 per month
- "None: the new Upgrades are security/privacy downgrades"
- "Service is UNSECURE and unreliable"
- "Avoid unless it is your only option."
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Update 2013: Once again, another price increase for questionable service.
Bought my own cable modem (docsis 3) and upgraded the internet speed. Only reliable using the Knology speed test at support.knology.net. Using the tests here on DSLReports the actual speed is as low as 1/5 the knology claimed rate and shows compression being used. 20131015
Update: Knology is introducing "Upgrades" that are really security downgrades. After 5 years of complaining about insecure Email (no HTTPS for the actual Webmail and no SSL sockets for Email Clients such as Outlook) they are actually going to make it worse! I guess they want to scan the contents of your Email like Google and Yahoo* do and let all their advertisers plant their webbots and other privacy invasion tools in your Email interface. They are merging the Webmail access with the homepage login. They only use HTTPS for the initial login (ID and PW screen), after that all communications relating to Email are insecure and can be hacked and monitored at any WiFi site. Do not use Knology Email for secure communications.
*Just got a call from a supervisor at Knology. It was an intentional decision to NOT support SSL and SAP. They are going to the same webmail system Yahoo uses so they really CAN scan your Email CONTENT to provide better targetted advertising!!!
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I originally (2007) had the all in one (Phone,Internet, Cable) -premium w/ HD and all major movie channels. Had to cut back to delete ALL the premium movie channels to get it down to $137. At the time I contracted it, it came with the fasted speeds they offered for internet. They have now upgraded to have some more costly premium speeds available and multiple tier options in the bundles. Trying to figure out what options you have (pick and choose) is not possible from the information on the Internet. You MUST call in to get pricing on individual services.
The greatest frustration is the decrease in reliability as they expand. An example is this weekend, all Knology (hosted) domains' Email is down for over 24 hours. Sure does NOT make you want to run right out and sign-up for Electronic Delivery of your financial and investment notifications using a Knology hosted email account.
Since their last major reshuffling of the channels and upgrades, digital dropouts and artifacts in the middle of the TV screen are becoming the norm. Some shows are so broken up that you cannot watch them and it does not matter if it is live or recorded.
When you have an internet speed problem and call in, you get the impression that they are 'throttling' people until they complain. All the resetting, unplugging, and testing I had done before calling, then magically doing it once with them on the line and the problem seems to go away - for a while...
And the classic deception, your Knology IP address to the internet is NOT truly DHCP: it seems that it is reserved unto your address so that advertisers, doubleclick, Google, Intellus, etc., (Police and Homeland Defense) can always find YOU. As a test, I released the Knology internet link from the router, unplugged the router, unplugged the modem, Shutdown all the computers, went on the road, and came back two weeks later to the same IP address. Knology refreshes the connection ever three hours in a growing subdivision, so I guess the assignment is not DYNAMIC.
Comments:
 Evans
join:2011-12-21
Evans, GA | Some of the same issues Amazing that in different parts of the country, the same problems exist. What is even more amazing is that when it is past on to a supervisor they act like it is unique. | |
| | | | Re: Some of the same issues My internet speeds have gone from great to completely unacceptable in the last few days. 2 months ago I was humming on 10 meg down 4 meg up, more than what I was paying for. Now I am lucky to get 1 down 1 up. I will be calling tomorrow and giving them 1 chance to fix it. If not I will find someone who can provide me with real internet. | |
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cwcjr
join:2002-08-02
Huntsville, AL Reviews:
 ·Knology
1 edit | Knology getting worse The service keeps getting worse. Currently it will not upload AT ALL.
The service tech took 30 minutes scheduling an appointment for "Monday" between 8-10, then as I was hanging up he said they will be there on Monday and I said then we will see him tomorrow - He then said, Oh he won't be there until Tuesday!!!!! What terrible Customer Service... | |
| | cwcjr
join:2002-08-02
Huntsville, AL Reviews:
·Knology
| Re: Knology getting worse An update: Still going down hill. In responding and replacing a failed Cable Modem, they deleted all my email accounts, deleted all the online storage and address books, and started bouncing mail -two days after the cable modem swap. (Everything had worked fine 1 day after the swap.)
Then, upon reactivating the email accounts, proceeded to bill me for excess email accounts????? It has been four months of failed equipment, poor network and cable performance, and incorrect billings??.  | |
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| | knology internet service review The worst service i ever had, i am paying for a service they promised to be no lower than 5Mb and during the day, when there is no many people connected i barely get 1Mb. If its a peak hour, it can go down to 500Kb. I WONT RECOMMEND THIS KNOLOGY SERVICE TO NOBODY!! | |
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Review by (hidden by request)
(review was emailed from domain knology.net)
lodged 179 days ago
- Pipestone,Pipestone,MN
- $227 per month
- (36 month contract)
- "Works great when it works"
- "Insufficient Bandwidth- Intermittent Delays- Poor Customer Serrvice- High Cost"
- "Avoid"
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Absolutely terrible service at a high cost ($227 mo for 2 phone lines, basic
cable and high speed (LMAO) internet. One only has to phone in to Knology's
Customer Service Line at 877-633-4567 and listen to the phone queue to
understand where this company's priorities are. 1. Make a Payment 2. Sales
or Order New Service 3. Questions About Your Bill 4. Phone or Cable TV
Service Issues 5. Internet Issues. In other words collecting there money
and getting new subscribers is their top priorities and once they have you
signed on that 2 or 3 year contract you are screwed more than a young lady
in a Thai brothel. Press 5 and be prepared to wait 7 to 10 minutes to talk
to a Thorazine Tech whose only level of expertise is to reset modem which
has already been done umpteen times. In this town of about 4,000 to 5,000
people they run all data (business and residential) through the same fiber
which obviously doesn't have enough bandwidth to handle traffic when the
kids get out of school. Business's pay a higher rate but still will
regularly see intermittent service. My advice - AVOID THIS OUTFIT AT ALL
COSTS if you have other options in your area.
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 301 days ago
- Lawrence,Douglas,KS
- Contract price not specified.
- "Unreliable internet service"
- "Knology sucks"
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Unfortunately, I need to give a star rating because I can't give a lesser
rating. I wish I could give a negative star rating. For several weeks, I
have not been receiving all of my emails, having been notified of such by
the senders. I call the phone number, only to be directed by "Automan" to
input my phone number, for the purpose which has yet to be determined
because after I finally do get to speak with a live individual, I am asked
for my phone number. WHY? I already punched that in. For the umpteenth
time, I explain frustratedly that I am not getting all of my emails. I am
informed that the email is a free service of Knology, as if that is an
explanation for why I am not receiving emails. I have heard so many excuses
over the past few weeks, with the blame being placed on everybody but
Knology, with the exception of the second to last time. They informed me
their server was down and all of the emails were backed up. Hence, that is
the reason I received an email 6 hours after it was sent. I have been told
by the General Manager that no emails have been lost. Well, if they aren't
lost, they have been permanently misplaced. I wish I had ISP options, but
the only option in my area is a dish, which is equally unreliable. Here's a
fervent hope that WOW will correct the abysmal service and cavalier
attitude pervasive in Knology. It just p*sses me off that I have to pay for
wholly substandard product and service. The only thing Knology has to offer
over their competition is service; and I feel I have been serviced...in
much the same way a bull services a heifer. And apparently, I am in the
majority of people when I discuss Knology.
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| |  Knology is the most unprofessional company I have dealt with
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| | | WORST Cable EVER Worst cable we have ever had! We ve lived all over the country and had different services, never this bad. DVR messes up at least 1 time per month. Failed recordings, erased/disappearing recordings while watching it, pixalated and unwatchable recordings, erased/disappearing recordings while away from house and not 100% full. The list goes on and we ve only had the service for 5 months. We are restricted to this as the only option on our apartment property as well. I recommend using Internet only + Netflix w/online watching. NOT the cheapest in area by far. My husband has had Charter Cable in 2008 and said it was cheaper and reliable! Tell everyone how horrible Knology products are and to avoid at all costs, even if it means not having cable at all. Their Internet is fine. No real issues with that so far. | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.2 years ago
- Huntsville,Madison,AL
- $110 per month
- "Ehh..."
- "Cost, Service, Bill pay methods"
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Do not set up automatic bill pay! I cancelled my service on January 4th
and they sent me a bill for the entire month of January. When I called
customer service about it, they told me to disregard it because my service
was cancelled and I would not be charged for that month. Then on January
26th, my credit card was automatically charged for the full month of
service. I then called customer service again and they said that it was
because I had service for 2 days in that billing cycle and the
system automatically charges you for the full month. They then said that
they would refund me the difference in the form of a check, but it would
take 60-90 days for me to receive it. If you have no other choice but to
use Knology, do not give them your credit card number!
Comments:
kellodl
join:2005-01-23
Huntsville, AL | Knology While this totally sucks, to clear the air a little bit, you are not forced to select the Automatic Bill Pay option. That is totally your discretion.
And about the refund time, I love how they are so quick to charge a late fee, but when YOU want YOUR money, they take their sweet time.
PS. You should charge THEM a late fee!!  | |
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Review by Evans
member for 1.4 years, 0 visits, last login: 1.4 years ago
updated 1.4 years ago
- Evans,Columbia,GA
- $135 per month
- "Phone service has not let me down"
- "TV cable always some issue"
- "Cheaper than Comcast, but"
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I had the Triple Play (Augusta, GA), Cable-Internet-Phone installed in July, now in December, i have had numerous cable issues, picture flashing, loss of sound, loss of picture. Of course service is sent out and normally the fix lasts from days to several weeks. Sometimes an initial problem returns. With that said, I never had this amount and differing issues with Comcast. Knology claims to be customer oriented yet over the last FIVE months problems cannot be resolved, why? I am reconsidering spending the extra $23 per month and returning back to Comcast.
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Review by Pourak
member for 2.3 years, 0 visits, last login: 2.3 years ago
lodged 2.3 years ago
- Columbus,Muscogee,GA
- $115 per month
 about 4 days- "Customer service tries to sound like they care"
- "Horrible latency, super-slow download"
- "If you can at all avoid it please do yourself a favor and do"
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So we ordered knology because our apartment complex doesn't offer another provider unfortunately. They advertise 6MB download speeds but each test I have done on speedtest.net is less than 1MB. I called tech support and he said "wow...your latency that I see from my end is 3000, we will send someone out in a couple of days because there is obviously a problem." The problem is that the speeds on the speed test websites show fine, however when you try to download anything you might as well go out for dinner cause it will still be downloading regardless of how long you are out. If you try gaming at all, you're gonna quit cause it lags so incredibly bad. So the tech guy comes out and I describe my problem and he says and I quote: "It's weird, there are 3 people I have to see in this complex today who report the same problem." He checks the internet and deems it fine and then says " I will call you when I'm finished with the others today and give you a status update at that time." He of course never calls back and my connection is still absolutely awful. PLEAASE do yourself a favor and go with anyone but knology because they frankly couldn't care less about their customers.
Comments:
 zpm
join:2009-03-23
Columbus, GA | D3 just wait for D3 | |
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Review by Joe270
member for 5.1 years, 12 visits, last login: 2.6 years ago
updated 2.7 years ago
- Huntsville,Madison,AL
- $52 per month
- about 120 days
- "None"
- "Internet connection unreliable especially during the afternoon"
- "Dont rely on Knology Broadband if you need a reliable connection."
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We switched to Knology about 4 months ago because ATT raised the prices for DSL. At 1st we were excited switching to Knology due to the low prices and faster speeds... Boy was I wrong. Its ALMOST IMPOSSIBLE to surf the internet during 6pm - 9pm everyday. Our connection dramatically SLOWS DOWN to under 1mbit and disconnects often. Its frustrating not having a reliable internet connection. It looks we may have to switch to Mediacom....
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