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Review by Draggonden 
Posted: 8 days ago
Fair warning: reviewer joined this month
 Columbus,Muscogee,GA
 Business customer
 $150 per month (12 month contract)
 "Honest Technician"
 "Failure to spend money to upgrade."
 "Knology Corporate feels there isn't a big enough paper trail of customer complaints to fix hardware issues."
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If you do any online gaming at all this company is terrible.
One honest technician was scheduled to come to my address. Basically he said it would be a wasted trip because the problem is happening all over the Macon Rd. area.
Connectivity is terrible on West Coast servers, okay at best East Coast servers.
Connection drops out or disconnects every 3 minutes simultaneously on my computer, my girlfriend's computer, and our neighbors computer rather we are on a shared network or separate networks. Line connection or wireless.
Apparently 2 weeks ago someone ran a program that detected an issue on Knology's end. The repair is estimated at approx $40K to fix, but because there is not a big enough paper trail of customer complaints Knology has decided to do nothing except claim that the levels are stable on the ping tests. (Which they are, however the problem is with Knology's hardware.)
This information was taken directly from the service technician who said they are having to deal with this and fighting a losing battle for the customer.
If you have similar latency/connectivity issues please post on the forums and reviews. Make them give us the service we pay for!
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 Review by nightshade74
UPDATED: 58 days ago
member for 5 years, 2583 visits, last login: a few hours ago
Prattville,Autauga,AL
$45 per month
 about 5 days
"Quick install"
"Inconsistent speed-- last speed test 499/495 on an 8 meg line"
"ho hum... The cable / phone are great -- I'll likely return to DSL"
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Speed seems all over the map even with fresh wiring. 5am when I wake up -- or 4pm when I walk in the door gets very close to 8 meg. Evenings / nights are all over the map. I just got 1/2 a meg on my last speed test. That's a far cry from my "up to"
Update
Still the same evenings nights
I've gotten 250 down test from their speed test
(that's 1/4 of a meg or DSL Light speed on
a 7 meg connection)
A tech will be here tomorrow with 1 chance
to make it right. With three completely different
broad band providers in Prattville why not...
Update 10/1/09
Slow speeds... I often get a small fraction of the "up to" speeds. They've been my backup
connection for a while. Since they top out at "up to" 8 meg and Charter tops out at 20 meg (and usually delivers 21!) I've finally decided it's an expense not worth incurring.
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 Review by MasterWolfe
Posted: 180 days ago
member for 238 days, 253 visits, last login: a few hours ago
Panama City,Bay,FL
Contract price not specified.
"Sounds good..."
"Unreliable"
"Wouldn't recommend at this time"
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The price sounds good, and if the connection were reliable it might be worth it. However, the connection was very unsteady. And, the price they advertise is base price for very basic service. All 'extras' are another $10 each. So by the time you get to the same level of service you had with the other guys, you end up paying MORE for a slower connection, fewer channels, and bad video.My 6 mb connection varied at all hours of the day from 512-ish speeds up, cable channels were pixelated and would occasionally drop. Their support staff was nice, but ultimately useless. When I called to cancel, the lady made snipey remarks about the other company, and that was not at all professional.
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Review by Corran22211
Posted: 230 days ago
member for 263 days, 2 visits, last login: 230 days ago
Lynn Haven,Bay,FL
$150 per month (12 month contract)
about 14 days
"Quality TV and friendly staff"
"Terrible internet connectivity"
"At this time would not recommend"
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I have been having issues with knology for over two months now on the internet connectivity. I have noticed constant drops for a minute at a time for the internet. I have tried to provide them with details on what is happening on my system and on several others in the city. Knology continues to try to point the problem to my system, or signal quality, and even my router. I confirmed at least 3 network drop across 4 different households in different parts of the city and they continue to not look into the issues. The tech support chooses to play the its not happening right now on the phone with you so we will continue to ignore the issue. All it would take is a simple 24 hour period of monitoring of the lines to see this issue and they choose to do nothing of the sorts, even when asked to. They appear to really have gone down hill in support
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 Review by Vertickle
UPDATED: 243 days ago
member for 6.3 years, 696 visits, last login: 1 days ago
Madison,Madison,AL
$70 per month
about 4 days
"Not many"
"Bad pings and slow service"
"my only option other then DSL"
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Knology's service is getting worse by the day. The ping times are so high that the service is only good for browsing webpages now. If you play games online I would recomend looking for another ISP. I've had better pings with satellite internet service I kid you not.
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 Review by BiGdUsTy
UPDATED: 1.1 years ago
member for 4.1 years, 1109 visits, last login: 1 days ago
Panama City Beach,Bay,FL
$216 per month
"TV product is good but weak on HD."
"Internet is nothing but trouble."
"If you want good tv go for it but if you want internet just say no."
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UPDATE: After four months of bad internet service they have upgraded the local CMTS to deal with the congestion issues on PCB aka H nodes. Speeds are 8mpbs(edge) all hours of the day now. I still think it's poor that a company takes four months to order and install new hardware in there CMTS!
Been with this company for almost ten years now and never really had any trouble with them until this year. I don't know what they have done to the PCB/PC system but internet has gone downhill and fast. Afternoon and evenings are the worst with speeds averaging only around 1 megabits per second. The only time you get anything close to 8 megabits (edge) is after 2am in the morning. The op manager claims there working on it yet they give no eta as to a fix. They keep scheduling maintenance all over Panama City yet nothing has changed and in some cases has gotten worse. I guess for the time being they'll just keep hiding behind "up to".
The forever never ending bandwidth complaint topic can be found here.
»Node H14 Panama City Beach - Low Bandwidth
If you need good tv and phone then Knology is for you but there internet product over the last year leaves much to be desired. I'm looking at my options now but with only AT&T and Comcast it's not looking good.
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Review by arabali
UPDATED: 1.3 years ago
member for 7.9 years, 160 visits, last login: 7 days ago
Huntsville,Madison,AL
$57 per month
"Fast Install"
"Connection is poor (worst than 56K), no tech service, and the cost is through the roof!"
"Don't get this! Try AT&T DSL!"
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I just moved into the area from Lexington, Kentucky. The provider there was named Insight. My package there was a 30mb down, 2mb up cable connection for 40.00 a month. For two straight years, I have not once had an issue with Insight or any other cable connection until Knology. With this said, I get here to find out 6.5mb with 378up costs 57.99 (without a bundle or cable service). That was a extreme shocker to me and to find out that the connection doesn't even get 1/5 of the advertised speed. To give you an idea of how bad this connection really is 56k average ping time is between 140ms-200ms (server differs). I'm receiving a ping of anywhere from 450ms to 1400ms (the lower the better). So, I relay this information to the Knology reps and they do everything from switching out modems to having a cable-tech come test my line. Nothing prevails, so the on-phone tech finally admits it's on their side and says he can't do anything about it and that they'll send another technician out to my place! I've read the reviews and I too have experienced the casual run-around that Knology provides it's customers. I'm off to DSL!
07/28/08
It's been about a week now since my last review and still awaiting action from Knology. To prove how much this service really blows, feel free to check out my ping loss on the attachment below!
08/05/08
Another week gone by and still no support. Contacted their internet department and all they can tell me is that they're working on it. The head technician and his side-kick obviously can't fix my connection. I'm forwarding this link to the City Council of Huntsville -- wish me luck.
08/09/08
Packetloss is back up to 60%, bandwidth is peaking at 1.8mb, and pings are consistently high -- really high! Service has been worse then before and tech support has no idea how to fix it. So I'm left with the bill. I guess when they get upset with me not paying my cable bill -- I'll just say I don't know how to pay bills. Seems to work for them...
Attachments:
Followup comments:  goalieskates
join:2004-09-12
Knoxville, TN | good luck with AT&T The whole reason I have Knology is because AT&T (BellSo at the time) support was so bad. When it was good it was good, but when it had problems it was like fighting my way through a maze with no way out.
I sincerely hope it works for you. | |
| | arabali
join:2001-12-14
Lexington, KY
 ·Knology
| Re: good luck with AT&T Well, as of today 08/28, my service has been disconnected. Its been a long six weeks filled with frustration, disappointment, and of course -- anger. It took a full month for it to reach the corporate level, still with no resolution other than the bill getting paid with no services attached. I've tried installing AT&T, but was told I couldn't because the landlord signed an agreement with Knology -- so this keeps me from having choices to switch. I guess I'll just use the library! Thanks for Mrs. Kennedy from Knology's corporate for her efforts and crediting my account. | |
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Review by lulupea
UPDATED: 1.7 years ago
member for 1.7 years, 4 visits, last login: 306 days ago
Clearwater,Pinellas,FL
$88 per month (12 month contract)
"inexpensive HBO"
"not for gamers"
"when i move, i'll change ISPs"
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knology is a decent alternative for anyone not dependent upon consistent speed or reliability. (my connection here is CONSTANTLY dropping!)
i used to game online but it's just impossible now -- not even worth trying.
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Review by kellodl
UPDATED: 2.2 years ago
member for 4.8 years, 24 visits, last login: 1.7 years ago
Huntsville,Madison,AL
$132 per month
about 5 days
"Fast Internet 6Mb/384k"
"Horrible customer service. Horrible policies"
"Go somewhere else!"
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They have this service called myBroadband. Basically it is an internet service on www.knology.net that will give you live streaming video and weather... etc.
Well, this is where the story begins. I recently called the Knology helpdesk to speak about this $9.95 charge/month that i have been receiving since January. I didn't realize it before because when I first signed up with Knology I had the lowest Tier internet speed and needed to upgrade that, so I figured the charge was due to that....WRONG! Aparently this myBroadband doesn't even tell you that you are signing up for this monthly charge of $9.95 and after 14days you cannot appeal it.
So I called customer support and the first lady was very helpful and gave me all the info, but said that she could only refund one payment of $9.95 This obviously wasn't good enough. So I spoke with a supervisor, she said the same song and dance. So I spoke with her supervisor who explained to me that after 14days you cannot dispute a charge and said she could only give me ~$20 credit. Finding no more help from her i decided to ask for her supervisor. Apparently he was gone (go figure) so I asked for the corporate offices' number and she said that you can only get this information from the website. Needless to say I will continue to fight this and if it is or isn't resolved I will still be dropping Knology. Their customer service should be renamed to "customer dis-service" and anyone with them should strongly consider going elsewhere.
Sorry for my rant, but I believe that this is information that has to be considered when choosing your Cable and Internet provider.
Donald Kellogg
Huntsville, Alabama
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Review by (hidden by request)
Posted: 2.7 years ago
(review was emailed from domain dcvistudios.com)
Prattville,Autauga,AL
$49 per month
"Pay more - Get less"
"Knology is commiting fraud in Prattville Alabama"
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Today a tech finaly came out to check on the service. I have been
calling them about the slow speeds since I switched from Bellsouth to
Knology in November after trying for months to get 4mb service from
BS with no luck.
The speed was no faster then with BS so I started running tests every
couple of days and never got above 1.4mbs. So today the tech came,
checked things out and called me at work. Basically this is what he
said:
"there is nothing wrong with your service. This past Wednesday we
were told that a new ATM and CMTS were on order and should be
installed around April (the ATM) and the new CMTS some time after
that. This is what is needed to resolve the issue."
He went on to explain this has been a problem for some time and that
there are more then 800 service tickets open because the issue is un-
resolvable. On Wed. tech's were instructed to close out these tickets
even though there is no resolution. He continued to explain that the
CMTS currently serving Prattville uses cards designed to connect to
200 customer modems (supporting up to 4mbs). But that Knology has
continued to add connections beyond this capacity with an average
card now support approximately 400 modems.
Customer service has done nothing but give me the run around. So I
have sent a letter of disgust to the FCC and have begun to vigorously
document the continually disappointingly slow speeds using the
Knology speed test.
When I asked for an ongoing credit until the issue was resolved I was
informed that that was not possible, and that it was my
responsibility to monitor the quality of the service and contact them
in the event that I wanted any sort of credit. Beyond that I am not
guaranteed 4mbs service, but instead the service may be as fast as up
to 4mbs.
So in closing, I pay for 4mbs service that is not possible to
deliver. They continue to role out 4mbs service knowing that they can not
deliver this. As a business owner I would be out of business and sued
into the next lifetime if I tried to charge for something I knew I
couldn't deliver, and then delivered less then half of what my
clients pay for.
How is it possible that the FCC and the state of Alabama allow such
business practices to continue unabated?
Followup comments: darren3179
join:2001-12-14
Carrollton, TX | speeds I know what you mean. I worked for them in Charleston SC. Speeds were great when it all started, now speeds have all gone downhill and corporate refuses to do anything about it. I got to the point where I was afraid to recommend it to friends | |
| 
Chazbots50
@knology.net
| Slow Service. I moved from Comcast because they could not resolve the weekly drop in service I was getting at my house here in Charleston, SC. I have been with Knology at my office for 5 years without any major problems. I changed my home account to Knology and for the past 5 months the service has been up but the speeds and pings are very very slow. I have had a service tech out 3 times with no resolution in site. Even thought I dropped my service with Comcast when it worked it was 3 times faster and the pings were always below 70 to 90 MS. In the past 3 weeks I have seen a huge drop in speeds at my office and now the pings are on the rise. I have talked to Knology till I was blue in the face so it's back to Comcast in the next few weeks. I will no longer recommend them to my clients here in Charleston, SC even as a last resort. | |
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