Review by alddsl
Good "Qwest response was quick"
- Location: Bend,Deschutes,OR
- Cost: $15 per month
- Install: about 150 days
Bad "Incompetent Rio Communications tech support"
Overall "Use caution when making simultaneous service changes with ISP and DSL provider."
|Pre Sales information:|
Value for money:
Several months ago I simultaneously activated Rio Communications as a new ISP and increased my existing Qwest DSL download speed from 1.5 to 7.0 Mbps. From that day forward the measured speed went from a reliable 1.2 Mbps to about 600 Kbps, rarely achieving even 1 Mbps.
Being a speed problem, I assumed Qwest was responsible, and immediately phoned their tech support. They claimed the problem was with my new ISP.
The Rio network technician visited my location twice, armed with his own laptop and modem, and found the same slow speed. He claimed he even bypassed his own companies' servers, convincing himself that it was a problem with Qwest, but since I was a customer of his, he would get to the bottom of it. Weeks passed. When I finally did hear from another technician, he told me "we (Rio Communications) provide the circuit, Qwest provides the bandwidth", and basically it was up to me to contact Qwest again to get it fixed.
That I did. I phoned Qwest who sent a network technician out the next day and found my wiring to be in good condition. He suspected the ISP. That afternoon I ordered new service directly from Qwest, bypassing any ISP. By early the next week my speed was a screaming 3.3 to 5.8 Mbps.
When I went to Rio's office during business hours to drop off a modem, the door was locked and the man inside hid behind a wall.
Thumbs up to Qwest. Thumbs down to Rio Communications for rudimentary tech support.
member for 6.1 years, 11 visits, last login: 54 days ago
updated 6.1 years ago