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All reviews of West Waves


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Review by krisda7 See Profile
UPDATED: 6.5 years ago
member for 6.6 years, 89 visits, last login: 2.8 years ago


Aurora,Kane,IL
$45 per month (12 month contract)
"High speed connection in an area where no alternatives exist"
"Many service interruptions"
"OK if you don't have any other choice"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:

    I went with Westwaves because there was no other broadband provider in the area at the time. They provided a decent bandwidth for the price and the installation and customer service is excellent. The problem I have is there are many service interruptions and during business hours there is incredibly reduced bandwidth. This is just another example of an ISP who oversold their available bandwidth. As I am writing this, I am getting about 24 kbps. I thought I left behind the days of the modem long ago, but residental customers are at the bottom of the totem pole for bandwidth.

    I hope the service gets better and they get more bandwidth online, otherwise I will be switching to another provider as soon as one is available in the area.

    Update: They seem to have taken care of the technical issues and my connection has been solid for a week now. Bandwidth also seems to be improved but I notice that on large downloads my speed is throttled down to about 200 kbps.

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