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Review by skurys 
UPDATED: 50 days ago
member for 59 days, 35 visits, last login: a few minutes ago
 h1g
 $29 per month
 "A. Cheap B. It's not Bell C. No contracts"
 "Occasionally has 1/2 day - 1-2 day outtages"
 "9/10 : Great value for money spent"
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I have been with AEI for 6-7 years now. I am very satisfied with their service. There's the occasional time when it won't connect but I am not fully convinced its their service, as I don't trust the line quality in my area, like 3 times a week I see a guy from Bell fiddling in the main box. I think the connections are now being throttled but I'm pretty sure there's no way around that since they simply resell Bell's networks. They rent out modems, but I had one already and it comes out cheaper that way (29.95/m no contract as of jul 1st 2008). No 24/7 customer service but they do know what they're talking about when you reach them, and hey, if you were the kind of person that didn't know anything about computers and needed to call customer service 3 times a week you probably wouldn't have heard about AEI in the first place 
Since I subscribed, I haven't once had to worry about my service, they don't call me to offer other "services" and the line speed is great considering it's DSL and I'm not exactly living next door to the central. I get a pretty constant 2000/600 kbps DL/UL speed and it's unfortunate that I will be changing providers after so long with what I consider a good company, but my job will be requiring 3000+ kbps download speeds to handle 2 VOIP lines, video conferencing and still leave me with a nice chunk of bandwidth for my personal use I give them an overall 9 on 10!
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Review by blyt0004
Posted: 148 days ago
member for 148 days, 71 visits, last login: a few hours ago
Vanier,ON
$29 per month
 Bell Canada
"Very fast"
"purchased an internal modem :( Now I wished I had an external!"
"I would recomend!"
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Signed up back in 2003 for 29.95 a month. I live in Ottawa Ontario and the service is based in Montreal Quebec, So I only pay GST!
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Review by smallj53
UPDATED: 161 days ago
member for 5.9 years, 915 visits, last login: 3 days ago
Niagara Falls,ON
Contract price not specified.
Bell Canada
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Followup comments:  smallj53
join:2002-08-25
Niagara Falls, ON | I'm no longer with AEI How do you just get rid of a review? | |
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Review by DeathsAngel
Posted: 213 days ago
member for 1.6 years, 1 visits, last login: 213 days ago
undisclosed location
$30 per month (12 month contract)
"Low cost, no download or upload limits, good download/upload speed"
"Tech support doesn't often help. Connection issues."
"Good ISP for the price, be ready to have some connection issues though."
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AEI (www.aei.ca) is a good ISP compagny that gives a low cost dsl internet connection. However, I heard a lot of people that have experienced issues with this compagny and I can agree with them that the tech supports doesn't help much.
They often say the problem is on our side, even before checking on their own and I had to have to make an offficial complaint to the compagny to make them realize that they had an issue....
I would recommand this ISP for normal internet users, but I don't recommend it for gamers because the disconnection and package lost can get very frustrating while you are playing online.
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Review by SJ56
UPDATED: 343 days ago
member for 5.8 years, 1632 visits, last login: a few hours ago
G1H
$35 per month
 about 4 days
Bell Canada
"Good offer/price ratio"
"Technical assistance is sometime slow"
"Money well spent"
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I've been with AEI since 2002.
Transition from previous provider when without any interruption.
Availability is good; 99.94% in the last year.
Speed is excellent; maximum allowed (I'm only 300 meters from CO!)
Mooved last year (2006). Now get 4 Meg
Bottom line, if you want a no frill service and don't have major technical problems;
it's a very nice deal.
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Review by mmmeraki
Posted: 1.2 years ago
member for 1.2 years, 6 visits, last login: 345 days ago
Toronto,ON
$45 per month
"supposed to be cheaper"
"haven't been connected"
"look around before signing up here"
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Review by bytecrunch
Posted: 1.4 years ago
member for 4.8 years, 5 visits, last login: 1.4 years ago
Lasalle,QC
$34 per month
Bell Canada
"Speed 5056/800"
"Disconnections, bad support"
"80 percent service"
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I have high speed internet service paying 29.95$ plus 2 dollars for an extra email account. Basic high speed is supposed to be 3 Mb sec. Their ultra connection is up to 4 Mb sec for 49.99$. Bell Canada capped me to 5Mb sec but I'm only paying for 3 Mb sec.
After sales service is an horror. Their opening hours sucks. No evening support.
You have to connect in bridge mode only so they can provide you a little help.
If you set your modem to connect via PPPoE you're on you own.
Mail server is fast and provide 20 Megs of storage
Bandwith permits 20 gigs in and 20 gigs out per month.
Plenty enough for me. I rarely go beyond 4 gigs.
I used their service when I was living in Montreal Quebec and hat a lot of trouble
with lots of disconnection because I was at the physical limit of the loop.
they had to cap me at about 2.5 Mb sec to limit transmission errors.
Now I live 20 kilometers from Montreal and I have a better connection. I'm about 1.5 kilometer from my CO.
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Review by InMontreal
Posted: 1.4 years ago
member for 5 years, 2033 visits, last login: a few hours ago
Montreal,QC
$29 per month
Bell Canada
"Cheap alternative ISP"
"Call manager system and service"
"so-so"
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First of all, AEI can be a good ISP when everything is fine, up and running (normal conditions).
AEI doesn't provide DSL-Lite, so if you're away from CO and can only get 512kbps, you'll pay full price anyway. AEI doesn't provide Dry-Loop service or login only either.
Problem with AEI is all those stupid internal rules and the way clients gets treated.
- If your credit card is expired or overloaded and you don't contact billing department in time, you risk being suspended or disconnected, even if your balance is only 1 month of service.
- If you're in a special situation, like if you lost your job and can't pay until the end of the month, just too bad, you risk being cut off anyways. No human feelings for anyone.
- If spam/abuse is detected from your connection, you get suspended immediately, no phone calls. If you get re-activated today (the same day) and spam complains about yesterday gets received today or tomorrow, you'll get suspended again even if your computer is clean. Oh yeah, 3 strikes and you're out.
- If technical support tech needs to open/update tickets at Bell, he`ll need to write it down and give it to a supervisor, who will call Bell when he'll have time... As this method may save tech time to take more customer calls, a lot of infos are being neglected and the ticket may be open/updated only tomorrow.
- "We close at 9pm". That means, don't call at 8:58pm.
- Yes, there's a toll-free number, but if you're not calling from Montreal area, these are long-distance calls that the manager pays, and he wants to save money on this, which is why you get no more than 15 minutes of technical support. You will hear in the background that the tech gets pressure to "speed up the call" and threats from co-workers if it takes too long.
- Routers? Not supported. Unplug it then call back.
Conclusion, if you live nearby a CO, you don't have line problems, you have a clean credit card, you know enough about computers, you don't NEED full bandwidth all the time, and don't need (or minimal) technical help, AEI can be good for ya.
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Review by badbrewin
Posted: 1.4 years ago
member for 1.4 years, 0 visits, last login: 1.4 years ago
Saint-Leonard,QC
Contract price not specified.
"NONE"
"Speed, customer service"
"Pathetic"
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I had been with AEI for 10 years, since the dialup days. Went with DSL about 2 years ago and the download speeds are good early in the morning, usually about 2.4mbps. As the day wears on, download speeds would drop drastically and the service was a slow as dialup in the evenings. Customer service is non existant, the automated system you dial into seems purposely made to infuriate callers into simply hanging up.
Been with Teksavvy for 2 months now and couldn't be happier. Download speeds are 3.4mbps in the morning and 3.4mbps in the evening. Rock solid and superb customer service...you actually get to speak to someone by the 2nd ring. Any maintenance that is done gives you a 48 hour heads up, unlike AEI who would simply pull the plug without warning.
Followup comments: bohn
join:2006-05-30
Scarborough, ON | AEI I remember reading on the AEI forum once it said AEI was easily the worst in the WHOLE WORLD. | |
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Review by BreYers
Posted: 1.6 years ago
member for 1.6 years, 1 visits, last login: 1.3 years ago
Montreal,QC
$29 per month
"There is? Speed maybe..."
"Tech support and frequent disconnetion"
"Go see somewhere else!"
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I don't know what to say about AEI.ca... I had the service for a couple of months at the time and it was ok at first... But I remeber getting disconnected at least once a day... They had also som issue with their athentification server...
I had the service for a months before starting working for them as a tech support and I have to say its was not good at all... I have nightmare thinking of the voice messages left by user because there was not enough tech available to answer them... and not enough with real skill of thech support...
I quit after a month because this company was a mess at the time. That's two years ago, so I can say for now...
Followup comments: bohn
join:2006-05-30
Scarborough, ON | Do They Still Have That Blazing 100 Megabyte Pipe? Individual connections in other cities around the world have more juice down the pipe than the total of all of AEI's bandwidth! | |
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AEI Internet
