how-to block ads
|
»next review in page
Review by firefox360 
UPDATED: 125 days ago
member for 4.9 years, 122 visits, last login: a few hours ago
 Canada
 $29 per month
 about 7 days
 Bell Canada
 "Good prices, reliable & stable connection."
 "Non-existant customer service."
 "Good if you're not the type to complain or ask for help, otherwise look elsewhere."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I am on the residential DSL service, and have been with AEI for many years now. The actual DSL service itself is decent and reliable, however AEI's customer service is extremely poor. Don't expect any help if you're looking for email support; phone support is below average if you manage to reach them, otherwise you can leave voice mail messages to your hearts content.
I recently inquired about having my profile boosted up after seeing that there is potential for it to be higher (I'm currently stuck on the 1.5Mbps profile). After sending off an email, I received a reply a while later after a week or so, telling me that they'll "look into it", and that was that. There has been no changes thus far, and no further reply from them.
There are much better alternatives out there that are either the same price or cheaper.
Followup comments: | Forums » comments on review of AEI Internet |
 | »next review in page (previous review)
Review by wingman
Posted: 156 days ago
member for 156 days, 0 visits, last login: 156 days ago
Gatineau,QC
$33 per month
about 3 days
Bell Canada
"No caps, reliable and fast service."
"Hard to complain about something that always works and costs next to nothing!"
"For the price you pay, you can't go wrong!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Have been with AEI since Bell first introduced the dreaded DL cap back... whenever it was, 4-5 years ago. At first the connection was terrible, dropped all the time. Was due to all the new customers and their infrastructure not being up to snuff. They had that fixed within 6 months and I have not had a problem since.
Their prices are cheap for 5mb service. With upload speeds were a little higher, but for 30 bucks a month... really can you complain?
I would recommend without hesitation.
Followup comments: | Forums » comments on review of AEI Internet |
| »next review in page (previous review)
Review by Uzrnem
UPDATED: 215 days ago
member for 216 days, 1 visits, last login: 215 days ago
undisclosed location
$30 per month
Bell Canada
"Good HTTP speed"
"Bad for P2P"
"Depends what you want"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
AEI offer good speed for web surfing, but turns the speed down on evenings for BitTorrent users to 25k/sec (does not affect HTTP (web surfing)).
So depending on what you want AEI can be a good ISP.
Followup comments: | Forums » comments on review of AEI Internet |
| »next review in page (previous review)
Review by amherst4
UPDATED: 216 days ago
member for 5.4 years, 4 visits, last login: 137 days ago
Montreal,QC
$29 per month
about 5 days
Bell Canada
"Good Technical support staff"
"Hours of availability technical support"
"Excellent if you do not need 24h/7 technical support"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I have been with AEI at least five years now. I am satisfied. No comparison possible with my previous supplier Bell Canada. I did ditch Bell for AEI and it has been a great decision.
Followup comments: | Forums » comments on review of AEI Internet |
| »next review in page (previous review)
Review by camoreau
UPDATED: 277 days ago
member for 2.5 years, 57 visits, last login: 122 days ago
Montreal,QC
$29 per month
about 1 days
Bell Canada
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I've been with AEI for the past 2 years and I have no problems at all but for the first install. I was getting slower speed than expected. I contacted AEI. We did a few verifications and the conclusion was that Bell Canada needed to check on their side and pay me a visite. Once the Bell technician came and solve a little problem on Bell wiring outside of my house I got good speed. My connection for the past 2 years has been very stable.
Bonus : AEI offers 10 hours per month on internet via phone which is good for me when I'm at the cottage and that I need to check a few emails.
Followup comments: | Forums » comments on review of AEI Internet |
| »next review in page (previous review)
Review by skurys
UPDATED: 1 year ago
member for 1 year, 65 visits, last login: 12 days ago
h1g
$29 per month
"A. Cheap B. It's not Bell C. No contracts"
"Occasionally has 1/2 day - 1-2 day outtages"
"9/10 : Great value for money spent"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I have been with AEI for 6-7 years now. I am very satisfied with their service. There's the occasional time when it won't connect but I am not fully convinced its their service, as I don't trust the line quality in my area, like 3 times a week I see a guy from Bell fiddling in the main box. I think the connections are now being throttled but I'm pretty sure there's no way around that since they simply resell Bell's networks. They rent out modems, but I had one already and it comes out cheaper that way (29.95/m no contract as of jul 1st 2008). No 24/7 customer service but they do know what they're talking about when you reach them, and hey, if you were the kind of person that didn't know anything about computers and needed to call customer service 3 times a week you probably wouldn't have heard about AEI in the first place 
Since I subscribed, I haven't once had to worry about my service, they don't call me to offer other "services" and the line speed is great considering it's DSL and I'm not exactly living next door to the central. I get a pretty constant 2000/600 kbps DL/UL speed and it's unfortunate that I will be changing providers after so long with what I consider a good company, but my job will be requiring 3000+ kbps download speeds to handle 2 VOIP lines, video conferencing and still leave me with a nice chunk of bandwidth for my personal use I give them an overall 9 on 10!
Followup comments: | Forums » comments on review of AEI Internet |
| »next review in page (previous review)
Review by blyt0004
Posted: 1.2 years ago
member for 1.2 years, 138 visits, last login: 3 days ago
Vanier,ON
$29 per month
Bell Canada
"Very fast"
"purchased an internal modem :( Now I wished I had an external!"
"I would recomend!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Signed up back in 2003 for 29.95 a month. I live in Ottawa Ontario and the service is based in Montreal Quebec, So I only pay GST!
Followup comments: | Forums » comments on review of AEI Internet |
| »next review in page (previous review)
Review by smallj53
UPDATED: 1.3 years ago
member for 6.8 years, 938 visits, last login: 147 days ago
Niagara Falls,ON
Contract price not specified.
Bell Canada
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Followup comments:  smallj53
join:2002-08-25
Niagara Falls, ON | I'm no longer with AEI How do you just get rid of a review? | |
| | | |
| Forums » comments on review of AEI Internet |
| »next review in page (previous review)
Review by DeathsAngel
Posted: 1.4 years ago
member for 2.4 years, 8 visits, last login: 106 days ago
undisclosed location
$30 per month (12 month contract)
"Low cost, no download or upload limits, good download/upload speed"
"Tech support doesn't often help. Connection issues."
"Good ISP for the price, be ready to have some connection issues though."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
AEI (www.aei.ca) is a good ISP compagny that gives a low cost dsl internet connection. However, I heard a lot of people that have experienced issues with this compagny and I can agree with them that the tech supports doesn't help much.
They often say the problem is on our side, even before checking on their own and I had to have to make an offficial complaint to the compagny to make them realize that they had an issue....
I would recommand this ISP for normal internet users, but I don't recommend it for gamers because the disconnection and package lost can get very frustrating while you are playing online.
Followup comments: | Forums » comments on review of AEI Internet |
| »next page (previous review)
Review by SJ56
UPDATED: 1.8 years ago
member for 6.7 years, 1847 visits, last login: a few hours ago
G1G
$35 per month
about 4 days
Bell Canada
"Good offer/price ratio"
"Technical assistance is sometime slow"
"Money well spent"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I've been with AEI since 2002.
Transition from previous provider when without any interruption.
Availability is good; 99.94% in the last year.
Speed is excellent; maximum allowed (I'm only 300 meters from CO!)
Mooved last year (2006). Now get 4 Meg
Bottom line, if you want a no frill service and don't have major technical problems;
it's a very nice deal.
Followup comments: | Forums » comments on review of AEI Internet |
|
|
AEI Internet
