how-to block ads
|
next review in page
Review by Skybeancust 
member for 21 days, 1 visits, last login: 15 days ago
updated 21 days ago
 Van Alstyne,Grayson,TX
 $69 per month- (24 month contract)
 about 9 days "Only choice in my area" "Poor and unreliable sevice" "If you have a choice avoid them"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
i am paying for high speed and getting slower than dial up service. The speed gets real slow on Saturday and Sunday evenings. Impossible to get a live person on their tech support line. I had service with partnership broadband and their service was good When skybeam bought them it seems like the service went away and the price went up!
Comments:
 | |  Skybeam Internet Service.
| |
| | | | Re: Skybeam Internet Service. They bought out Rhino Communications here in Northeast Texas and abruptly ruined it....Here's was the latest complaint I filed with their company:
I would normally find it almost comical how bad the service of your company is, if I wasn't so disgusted with having to pay for it. Not only have I been disappointed with the overall performance of your 'PRIMARY PRODUCT' for the last month, but in your invisible customer service as well! As an example, I was attempting a complaint message the other night and the website TIMED OUT ON ME while I was submitting it! Please don't have me check my own equipment again because, I'm a network engineer with General Dynamics. I understand how it works. I've run enough
tests on the connection to know where the issues lie. However, even with this knowledge of your sub-par product, it's the utter disdain I receive from your so-called support team that
amazes me the most. I have been ignored in more ways than I can count. Emails disappear in the ether and voicemails fall on deaf ears....in a word....criminal... | |
| | | | Has anyone found a good alternative to skybeam besides comcast and quest?
FYI, when I went to their website to run the speed test (same as y'all, rarely above 1Mbps), it asked for my zip code. When I entered it, the pop-up said they didn't offer service in Colorado Springs where I live.
I thought it was a sick joke on their part!  | |
|
1 edit | lousy service I am telling you, this is the WORST internet service I have ever had. It just goes ON AND ON AND ON AND ON. When I first signed up with Air Canopy it was EXCELLENT, but when Skybeam bought it, it went to crap over night. It has something wrong with it *ALL THE TIME* it never stops. I have to reboot my computer 25 to 30 times per day. When I take it to the SHOP, they plug it in to ATT DSL and it works FLAWLESSLY!!!! The tech always says the very same thing, "Its NOT your computer, its that LOUSY INTERNET SERVICE you have."
I CANNOT make a LIVING because of it!!!! Where I LIVE Skybeam has a MONOPOLY!!! That is just not right. I CANNOT GET anyone else. Nobody, I cannot even get dial up but I can see the Fort Worth Skyline from my back door when the pollution is not so bad. I am a Texas and Oklahoma Real Estate Broker, but I CANNOT work in the business becasue I CANNOT get reliable INTERNET and EMAIL here at this farm where I live. I CANNOT MOVE. I am 60 and have been here since 1958, I have no place else to go!!!! FIX the GODDAMN sorry ass INTERNET PLEASE!!!!
Skybeam should NOT be allowed to have a MONOPOLY!!!! This Wreaks, I am IN the Dallas Fort Worth METROPLEX there is NO EXCUSE for this sorry and lousy service. The FCC should be all over these people. RELIABLE INTERNET and EMAIL is ABSOLUTELY VITAL to ANY BUSINESS now, you cannot be in any business without it now, I am sorry to say. IF ANYBODY will get me some service I will drop Skybeam in a heartbeat. I cANNOT get Wild Blue or Hughes net, I have already tried. Why does ELLIS COUNTY SUCK so BAD???? I have lived here for 54 years and I cannot figure it out. Skybeam is a BULLY. They have a monopoly, they charge you all they want, and they don't give a goddamn if your service works or NOT. And that "PC CARE SUPPORT" they have, they ain't worth a shit EITHER, don't sign up for that!!!!
Our State representative (Jim Pitts) should get together with the PUC and make AT&T put in some decent service in Midlothian. I CANNOT EVEN GET DIAL UP!!! That would be better than this SHIT!!!! But I cannot get it becasue the cable is worn out and ATT will not replace it. The HUM on it is so loud you cannot use it, a frigging FAX won't work on it EITHER!!!! So no internet except from Skybeam and it ain't worth a shit EITHER!!!! I wish they were in HELL!!!!!
Bob Burnitt | |
|
| |
 | next review in page (previous review)
Review by Wikket
member for 21 days, 1 visits, last login: 17 days ago
lodged 21 days ago
- Waxahachie,Ellis,TX
- $64 per month
- "Offer rural service where others do not"
- "Actual service is intermittant and customer service is abyssmal"
- "Better than nothing?"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I started as an aircanopy customer, i ordered the 5/2 upload/download package. During the first few months with aircanopy, we experienced some problems and had to call the service line several times and issues where actually worked out over time. Service actually improved until skybeam bought aircanopy. Now we no longer get the speeds we were getting with aircanopy after they finally worked out the bugs. Calling customer service now is practically impossible, with hold times exceeding 1+ hours, if they answer at all. When someone does finally get to you, they alway start with "unplug this..." or "reset your router" or other things that have been tried again and again but do not accomplish much. Finally it got to the point that i feel lucky if i am connected at all. But after searching the web for ways to improve performance in anyway, one of the searches resulted ing a link to this site and after reading everything here about the shoddy service experience by so many people, i know that it's not just my service that is subpar. So knowing that no one at Skybeam will be forthcoming with a solution for getting the speeds that were promised to so many people, i sent this page to an investigative reporter. So anyone else interested in sumbitting your horror stories would like to try the same should try this link, www.investigativeguy.com
Comments:
| | Internet Speed There is no excuse for slow speed if you are paying extra for high speed. If you bought a car and they said it was a V8 you would want a refund if there was actually a V4 under the hood.The same is true here.
Send me background on how this has happened .Is it just a coincidence so many report the same slow speed ? I think not !
I will look into it.
investigativeguy@gmail.com
You can see all my reports at investigativeguy.com | |
| | | | Re: Internet Speed Every thing u see on these complaints are true. I get sucky service just the same as everybody else using skybeam. Customer service is horrible and u get very slow internet and at times like some people said u have to reboot ur computer just to try to get it to work. My bill from sky beam also keeps bouncing. I'm sick of it. Called them once to cancel. Its first of Jan they made a day to come at the end of the month. They didn't show. And I got a bill. Being ingnored and I really want to cancle it. | |
| | | | My father has been using skybeam for some time. he said it used to be great before skybeam bought out the service. I do not have any proof of that. What I do have proof of is this: I went to the skybeam speed test portal and checked my speed. 1mbs download and .5mbs upload speed. I called and after a 20 min wait I switched from the 3mbs/1mbs to the 5/2. reboot system as told and walla! I still have a 1/0.5 speed on skybeams speed test portal. Good thing I have no contract and got the "upgrade" for 35 a month for 6 months. about to just switch to satellite. | |
|
| |
| next review in page (previous review)
Review by disconett
member for 28 days, 2 visits, last login: 22 days ago
lodged 28 days ago
- Midlothian,Ellis,TX
- $59 per month
- "It works"
- "Very slow speeds and many timeouts"
- "If you are desperate, take them"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I live in Midlothian. I have been with SkyBeam since July of 2005. (Was called Aircanopy until a couple of years ago) After skybeam took over Aircanopy, my speeds when down so badly. I am getting 0.71 Mbps for download speed and 0.61 Mbps for upload. I used to be up to 5Mbps but Skybeam is just crap. If you are in need of internet, just take them. But I would NOT reccomend them.
Comments:
| | Paying $79.00, promised 5mbps dl is really .3mbps dl After 15-20hrs with technicians, I know my radio can do 8mbps to the tower...but I still get very slow service because they've overloaded their equipment with too many subscribers. | |
| | | No service call until Feb 7 th Does anyone know how to get hold of real person at corporate level
Internet service went out yeasterdsy am and cannot get service call until Feb 7th in Wallis Tx this is not acceptable
I cannot get to anyone at corporate level
Please need any help I can get | |
| | | | Re: No service call until Feb 7 th said by Wallis tx :Does anyone know how to get hold of real person at corporate level
Internet service went out yeasterdsy am and cannot get service call until Feb 7th in Wallis Tx this is not acceptable
I cannot get to anyone at corporate level
Please need any help I can get
concerns@corp.skybeam.com is how you can get in touch with someone at corporate...good luck | |
|
| | Service?! Unbelievable. Service with PVCO was awesome, been with Skybeam 2 months and I can no longer watch my sons hockey games which are simulcast, speeds went from 5 down to 2. Called Skybeam.....go figure, no answer no option to leave a message. Looking for alternatives, dumping them the second I can. I will do without before I continue to pay for terrible service! | |
|  Yu
@206.248.60.x | Rate Limits & Too Much $
Their latest trick is that now they are going to start bandwidth limits. If you use more than the allotted amount, you will be billed accordingly. BUYER BEWARE !!!
Company has gone to Hell in a hand basket since Skybeam bought Air Canopy. Such a shame. Also, have plenty of free time if you need customer support. The wait is very, very, long. It's also a crapshoot on whether the person that you finally get knows their head from a hole in the ground.
Dumping them ASAP and going with AT&T DSL at 3 Mbps for less than half the price. My predication is that the new rate limits will be the demise of this poorly run company. | |
| | | SKYBEAM's Service? If you need reliable service and you have SKYBEAM, you many want to ensure you have a back up, i.e. Air Card or Hot Spot. I get offers from SKYBEAM to increase my speed. I've suggested since I currently get about half what I am paying for, when it works, maybe they should give me a higher speed at the rate I currently pay and maybe I will get the speed for which I am paying. | |
|
| |
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain verinet.com)
lodged 63 days ago
- Fort Collins,Larimer,CO
- $70 per month
- "Nothing."
- "Everything--especially international investment from Rothschild's TARP money."
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
It's breathtaking, stunning and sickening how bad Skybeam network
service, performance and reliability is.
I have logged multi-day sessions of simple ICMP request/reply (pings) to
a nearby station that see 46% failure rate (!!!!!).
Support is useless. For days on end the phones go unanswered, emails go
unacknowledged and support messages go to the trashbin. The automated
response system always begins with a preamble about all the cities,
counties and locales that "probably won't be able to get access". I've
heard the same message about various areas not change for days and days
and days and days on end.
I pay more than $60 a month and have service that is up and available
maybe 50% of the time. The rest of the time is spent running around the
house checking the radio, the dish, the power, the switch, the router,
the cables, etc...only to find that time and time and time again...that
on the other side of the Motorola canopy radio THEY CANNOT KEEP THE
NETWORK UP: at the access points, their switches, their routers, their
name servers, their caches or anything else they are being paid for.
Skybeam is organized crime with a business license and a shiny logo. We
have no viable alternative and are really locked in to this disaster.
Comments:
| | Piss poor service I agree and this is really getting bad every time I try to load on.
There is no excuse for this bad service, it isn't just on and then off it jumps back a forth to really frustrate and it really isn't a satillite link!  | |
|
| |
| next review in page (previous review)
Review by faif2d
member for 66 days, 1 visits, last login: 5 days ago
lodged 66 days ago
- Ravenna,Fannin,TX
- $50 per month
- "Friendly people when you can get to a live person."
- "everything else, Really gone down hill in the last few months"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
There is only one other option out here in the sticks. The original supplier was OK but the service was sold and then sold again. Service is now horrible. I would not recommend this Co. for anything but the land fill. I owned my old antenna and will contact the other provider to see about going back. They weren't much better but they were cheaper. I need to state that the radio link is NOT the problem. I have downloaded songs and it will start out at over 2 meg but slowly degrades to 200K. I think that Skybeam just does not have enough band width to support the level of usage and I also think that this is a designed problem. I understand that this savings will go directly to the bottom line but only if they can manage to keep us as customers!
Comments:
| | skybeam racketeering in colorado skybeam sells the 5mb knowing up front they cannot deliver due to bandwidth- only get 1mb or less. they had the nerve recently to raise rates saying that the revenue would be used for improved service! how is this isp not running an illegal operation- selling one thing , delivering less? imagine gas station giving you 1 qt and charging for a gallon- they would be shutdown by the State- I would think given the $ and number of customers cheated, this would be a huge bonanza for class action as suggested by others. RICO act-, the statute is sufficiently broad to encompass illegal activities relating to any enterprise affecting interstate or foreign commerce. | |
| | faif2d
join:2011-12-07
Ravenna, TX | Re: skybeam racketeering in colorado As of 2/2/2012 I have switched suppliers. For anyone in the Ravenna, Bonham, Honeygrove, Telephone, area I would suggest Zulu from Paris. They are actually delivering what you pay for!!! | |
|
| |
| next review in page (previous review)
Review by wheel
member for 86 days, 0 visits, last login: 86 days ago
lodged 86 days ago
- Elgin,Bastrop,TX
- $100 per month
- "nothing"
- "everything"
- "horrible"
| |
I live in Elgin, and just like everyone else in this area Skybeam is or has bought all wireless ISP having a monopoly now. We have not other choice. We are paying a premium as Skybeam advertises 5MB down and phone for $59, but not if you were on an ISP they bought. Anyway, like others, service is frequently out, speed is slow and trying to get anyone on tech support doesn't happen. And, take a look at their website were they say, "We pride ourselves in offering exceptional customer service." What a crock. I am going to BBB. They have a C+ rating, I think we all should go there, BBB. I am pissed at his crap.
Comments:
| | HORRIBLE so far I live in Elgin also, and have PVCo.net. I am so upset that they got bought out. Their service was great and tech support very knowledgeable. I have had horrible or non existent internet since they got bought out and I think I know more about this stuff that the tech support people. They also have not returned phone calls when they said they would and the hold time to speak to someone is ridiculous!! | |
| | | | Re: HORRIBLE so far Same here. I had Eccentrix Wireless and the service was awesome, ever since Skybeam took over my service has been garbage. Frequent disconnects, long outages... it got so bad I went out and bought a 3g aircard from Virgin Mobile just to have a backup (4g is not available in Elgin). However.... Horizon Wireless still serves this area and from what they say, they have no plans to become part of the Skybeam monopoly. They have a tower 4 miles from my house in Elgin. So maybe give them a call. »www.hwtx.com/ | |
| | | | | Re: HORRIBLE so far Just for clarity (and the search engines) I also live in Elgin. Horizon Wireless came out today to do a survey, and the service is available all throughout this area. They said they are getting a lot of business now due to the Skybeam buying up all the good smaller wireless companies and trashing their service and customer base. So I think I might switch over to them. Only thing is they have bandwidth caps, granted they are pretty high (20-120gig / month depending on the plan) but if it works good, it might work for me. They also are no-contract... you pay month-to-month!!! You can also get up to 6MB with 10MB burst on a residential plan. They have business plans too. Hope that helps some Elgin people, and elsewhere. They have a huge coverage area in Texas. Aside from satellite... I think that is all we have available here. »www.ctxu.net/ | |
|
| | | Time for a class action suit! Houston has some great class lawyers! Check it out Texans. I'm in here in Colorado. Average speed 512K. Same as dialup almost! | |
| | | | | Re: HORRIBLE so far 512k is 10 times faster than dialup. | |
|
| | | I have been on hold for over 35 minutes trying to get through to "NO CUSTOMER SERVICE." This is unacceptable! | |
|
| |
| next review in page (previous review)
Review by anton5052
member for 86 days, 1 visits, last login: 28 days ago
updated 86 days ago
- Thrall,Williamson,TX
- $60 per month
- "There is nothing good about Skybeam"
- "Skybeam is terrible, do not use this service!"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Anyone reading this, my advice to you is DONT USE SKYBEAM!
Ever since Skybeam bought my ISP (Eccentrix Wireless), my service has gone to hell. As previous posters have said, I have frequent disconnects, and poor performance. I have called their tech support many times to no avail. Even the technicians that came out here expressed how terrible Skybeam was.
Typical wait times for their support is 45 mins to an hour. Apparently they feel this is acceptable. As I stated before, their service is terrible. I pay for a 3Mb connection, and rarely see over 1 Mb. Also, I am plauged by frequent disconnects. I am a Network Engineer, and I have gone through my equipment many times, and I know the problem is with Skybeam.
If anyone knows any ISP alternative in the Taylor Texas area, please let me know.
Did I mention that Skybeam sucks ?
Comments:
Don R
join:2011-11-17
Midlothian, TX | Skybeam is not Aircanopy; They are far, far worse I'm at the point of "returning" my equipment to Skybeam in the manner of the little old lady returning her tire to Discount Tire. You remember that one; she throws it through the front window of the store.
I signed up with Aircanopy when they first entered Ellis County, Texas and for years was totally satisfied with their service and their customer service. That all changed howerver when Skybeam took over a year or so ago. No longer could I speak to someone in my community (Midlothian, TX) and receive helpful information. If I can ever reach a person after holding for an hour or so, the technician wants to argue with me when I tell him that my connection is slower than molasses in January. "It's fine, sir" was his repititious refrain. Well, it's not fine. I had fine before these people came in and destroyed a perfectly good local company. The moment that an alternative is available for my area, Skybeam will be history. Seventy plus dollars per month is too high a cost for what is essentially dial up speeds.  | |
|
| |
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 89 days ago
- Mckinney,Collin,TX
- $100 per month
- (12 month contract)
- "Nothing"
- "No support period"
- "Avoid at all cost"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
For many years in Collin County Texas we were served by a company
originally known as DFWAir.net
This company provided excellent service, reliability, and 24 hour support.
The company was legendary for quality of service.
Sadly all good things come to an end, as the company was bought by a firm
known as "Skybeam".
With Skybeam's acquisition of DFWAir my service has fallen off the charts
in terms of bad. My email account from DFWAir rarely had spam, and the
speeds were pretty good for country internet usually around 5 to 7MB down
and 2MB up (we have a business account). With "SKYBEAM" my email averages
75 Viagra/Penis enlargement SPAMS per day. Numerous times I have called
"support" and waited on hold for over an hour listening to the recorded
voice direct me to a "Chat Link" for faster service. The joke is the link
is DEAD. Speeds a less than half my previous levels and the rates are still
the same $100 per month.
*If you have any other option do yourself a favor and AVOID AT ALL COSTS
the company known as SKYBEAM. The service and support is completely sub
standard by any measure and I am a BUSINESS account. *
If you know of any other options for North Collin County Texas businesses
I'd love to hear any suggestions.
Thank you
Comments:
| | Gross Booger If there was something the opposite of a sponsored post this would be it. Simply put, you suck.
You suck in the way that stepping barefoot in dog shit sucks. You suck in the way that bouncing a check sucks. You suck like a harsh hangover and thoughtlessly placed hickey suck. You suck like losing your only set of keys in the snow sucks. I think you see where I'm going here.
Your bandwidth is fully insufficient in the Western Colorado region. You know this because nearly everybody over here who is forced to use your slack-ass company calls on a monthly basis and tells you about this issue. You will usually give us $5 off our monthly bill and promise things will get better, perhaps some sort of tower will go up over here....
You have yet to deliver on any of your poorly expressed intentions of improving our service. Is it that you believe we here in the mountains are used to slowness and can be set aside? Or maybe you think if you keep ignoring us we'll just go away? Or maybe you assume we are all out hunting prairie dogs? None of the above are the case. We are pissed. Pissed in a way that makes us want to trudge over the Divide, find your offices and leave bodily fluids upon your desks to soak into your keyboards. then your computers won't work and you'll be screwed. Sort of like us on a daily basis.
Sky beam, if I were a super hero my Super Twin powers would be all about covering you in an icy waterfall cast. Were I a comet I'd be sure to land my flame kissed ass upon your buildings. If I could be a predatory animal, I'd be the lion and you a baby gazelle separated from your herd. Me a super virus? You an old lady with a weak immune system. And lastly, if I happened to be a big, ole gross booger? You'd totally be my wiping spot. Yup. That's just how much I am unhappy with your sloppy service and lack of caring.
Love and kisses,
Heather | |
| | | | Re: Gross Booger That was GREAT!!!!!!!!  | |
|
| | gross booger that was the best burn review ever | |
|
| |
| next review in page (previous review)
Review by wolddj
member for 294 days, 8 visits, last login: 100 days ago
updated 101 days ago
- Farmersville,Collin,TX
- Contract price not specified.
- "Run away from this ISP"
- "Stay very far away from them"
| Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Customer service lacking. They merged with Partnership Broadband and IP and DNS addresses quit working. Multiple e-mail requests get you sent to back of tech support list. That's their statement on tech replies. Voice message at Skybeam claims outages were caused storms. No tech support by phone. I live nearly 75 miles from where the storms were so I'm not buying it. Especially when I do IP address lookup and the addresses appear to have been disabled. Five days without service, which was billed against my credit card, and I'm already looking at finding another ISP.
Today is Nov. 2, 2011. I called Skybeam to verify that they cancelled my account as a result of my e-mail message to the billing and sales department that was sent 2 weeks ago. No reply the e-mail. I'm glad I called. The account hadn't been cancelled. Hopefully it has been now. Really crappy customer service. Stay away from Skybeam.
Comments:
| | poor service in Glenn heights, tx | |
| | Reviews:
 ·Skybeam.net
| Re: poor service in Glenn heights, tx Skybeam finally called be after the BBB contacted them. They scheduled a tech to come out and try to fix the problem. HOWEVER...I'll be without connectivity for over 15 days by the date they scheduled me. They get one shot to resolve it or the tech takes the equipment with him. | |
| | | | | Re: poor service in Glenn heights, tx Thank for that information. So I guess I too need contact the BBB to get some action. I'm in Arlington today maybe I need to pay them a visit. | |
|
| |
1 edit | Skybeam Internet Provider I live in the Aledo, Texas area. Skybeam bought out Unite Wireless over a year ago, is when my problems had started. I too have been experiencing sluggish internet downloads, but the storm we had last Sunday morning on May 1, 2011 was the straw that broked the camels back. I called Skybeam Sunday morning at 9:50am, to which an outgoing message said their hours of operation on Sunday was 10:00am to ?. I called again at 10:00am sharp, and punched option 2 for Technical Support, only to get a message they were experiencing a high volume of calls, to push option 1 or 2 to have your phone call returned from the next available representative. I have been waiting almost 2 days for that next available representative to call me. There's no one to talk to. I have written them twice and have yet to get a returned email. Skybeam SUCKS. From what I have read so far, they went out and purchased several small internet providers in hopes to gain a larger group of customers. I've seen this in the business World too many times, where 99% of those businesses with the power to purchase run out of financial power to maintain what they have. Since I pay monthly opposed to annually like I did with the previous Owner, I will only lose about $30. Moot point to spend any time fighting a broke internet provider. I guess they had not planned on their major towers in the south area of DFW would be 100% fail safe. They are broke as broke can be. They cannot maintain what they have other than cashing payment checks. Remember this, payments are made 30 days in advance. Good luck. Now I need to find a wireless provider that can reach me in the Aledo, Texas area.
John Stabile
Aledo, Texas | |
| | | | | | Re: Skybeam Internet Provider Thanks worlddj, no one answered the office#, but I did speak to a person named "Missy" on the cell# you provided. She was very helpful in saying their crews are working on it and she has created a "ticket" even though I am part of the network outage. She said she would send me an email on the update, but could not provide an estimated restore.
So we shall see... | |
| | | | | Re: Skybeam Internet Provider Update: Missy with Skybeam Customer Care sent me an email for me to reset my unit. I did, and it's working again. She did tell me that I will be getting a credit for the days I was out of service.
Thanks again worlddj | |
| | | | Reviews:
·Skybeam.net
| Re: Skybeam Internet Provider You're welcome! In fact when the tech showed up at my house on 5/6 he input IP and DSN addresses for Skybeam and my system was up and functioning again. I have contended all along that someone turned off the Partnership Broadband addresses without telling customers what the new addresses were. | |
|
| | Skybeam really sucks. Was told antenna was too low... wrong... Direct line of site. Was told Computer was incompatible.. Wrong.. I am running a brand new Gateway with Windows 7. Was told a Tech would come out and check my signal.. Wrong. One never showed. Tired of this crap. I am switching. Be warned. Skybeam SUCKS!! with a capital S.
Date
IP Address
Download
Upload
Latency
Server
Distance
Share
11/10/2011 4:29 AM GMT 208.95.16.107 0.62 Mb/s 0.16 Mb/s 43 ms Fort Worth, TX 50 mi Image
11/6/2011 8:53 PM GMT 208.95.16.107 0.45 Mb/s 0.11 Mb/s 50 ms Temple, TX ~ 100 mi Image
10/27/2011 10:41 PM GMT 208.95.16.107 1.29 Mb/s 0.20 Mb/s 33 ms Fort Worth, TX 50 mi Image
10/25/2011 11:57 AM GMT 208.95.16.107 0.54 Mb/s 0.15 Mb/s 43 ms Oklahoma City, OK ~ 200 mi Image
10/25/2011 3:42 AM GMT 208.95.16.107 1.14 Mb/s 0.12 Mb/s 63 ms Dallas, TX ~ 50 mi Image
10/23/2011 3:20 PM GMT 208.95.16.107 0.99 Mb/s 0.13 Mb/s 56 ms Temple, TX ~ 100 mi Image
10/22/2011 2:01 PM GMT 208.95.16.107 0.46 Mb/s 0.19 Mb/s 81 ms Fort Worth, TX 50 mi Image
10/22/2011 1:58 PM GMT 208.95.16.107 0.38 Mb/s 0.16 Mb/s 55 ms Oklahoma City, OK ~ 200 mi Image
10/20/2011 10:35 PM GMT 208.95.16.107 1.31 Mb/s 0.15 Mb/s 43 ms Fort Worth, TX 50 mi Image
10/19/2011 11:07 PM GMT 208.95.16.107 1.29 Mb/s 0.22 Mb/s 61 ms Fort Worth, TX 50 mi Image
10/18/2011 10:47 PM GMT 208.95.16.107 1.03 Mb/s 0.09 Mb/s 56 ms Temple, TX ~ 100 mi Image
10/18/2011 11:50 AM GMT 208.95.16.107 1.27 Mb/s 0.18 Mb/s 41 ms Fort Worth, TX 50 mi Image
10/17/2011 11:31 PM GMT 208.95.16.107 0.44 Mb/s 0.14 Mb/s 45 ms Fort Worth, TX 50 mi Image
10/17/2011 11:30 PM GMT 208.95.16.107 0.31 Mb/s 0.17 Mb/s 45 ms Fort Worth, TX 50 mi Image
10/17/2011 10:08 PM GMT 208.95.16.107 0.67 Mb/s 0.24 Mb/s 52 ms Dallas, TX ~ 50 mi Image
10/17/2011 9:51 PM GMT 208.95.16.107 0.66 Mb/s 0.17 Mb/s 40 ms Fort Worth, TX 50 mi Image
10/17/2011 9:39 PM GMT 208.95.16.107 0.46 Mb/s 0.06 Mb/s 55 ms Oklahoma City, OK ~ 200 mi Image
10/17/2011 9:13 PM GMT 208.95.16.107 0.40 Mb/s 0.22 Mb/s 43 ms Oklahoma City, OK ~ 200 mi Image
10/17/2011 9:11 PM GMT 208.95.16.107 0.40 Mb/s 0.14 Mb/s 48 ms Fort Worth, TX 50 mi Image
10/17/2011 7:42 PM GMT 208.95.16.107 0.55 Mb/s 0.14 Mb/s 73 ms Fort Worth, TX 50 mi Image
10/17/2011 12:04 PM GMT 208.95.16.107 1.35 Mb/s 0.25 Mb/s 35 ms Temple, TX ~ 100 mi Image
10/17/2011 11:36 AM GMT 208.95.16.107 1.22 Mb/s 0.23 Mb/s 39 ms Fort Worth, TX 50 mi Image
10/17/2011 2:15 AM GMT 208.95.16.107 0.27 Mb/s 0.08 Mb/s 46 ms Oklahoma City, OK ~ 200 mi Image
10/17/2011 2:03 AM GMT 208.95.16.107 0.16 Mb/s 0.08 Mb/s 133 ms Temple, TX ~ 100 mi Image
10/17/2011 1:40 AM GMT 208.95.16.107 0.33 Mb/s 0.04 Mb/s 87 ms Oklahoma City, OK ~ 200 mi Image
10/17/2011 1:35 AM GMT 208.95.16.107 0.52 Mb/s 0.15 Mb/s 55 ms Fort Worth, TX 50 mi Image
10/17/2011 1:33 AM GMT 208.95.16.107 0.58 Mb/s 0.06 Mb/s 65 ms Temple, TX ~ 100 mi Image
10/16/2011 12:35 AM GMT 208.95.16.107 0.79 Mb/s 0.15 Mb/s 30 ms Fort Worth, TX 50 mi Image | |
|
| |
| next page (previous review)
Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 110 days ago
- Purgato
- $43 per month
- (24 month contract)
- "Great for 5 years"
- "Worst the past year"
- "Changed companies"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
This was the first internet service I was able to get due to the fact we
live in the country and it was the first wireless available to us. For 5
years, our internet service was great and trouble free. In April 2011
everything changed. Our internet was working fine and all of a sudden after
lunch, it was totally gone. Trying to reach someone at the following number
(866-411-FAST (3278) was next to impossible. The phone would be answered, but
never by a person. I emailed, faxed, and called the company without any
luck, until June, at which time I was told to be patient and a service tech
would get to the problem. Well, on June 24, 2011, when a person finally
answered the phone, I told them to cancel my service since I had not had
service for a month. They cancelled my service and scheduled a tech to pick
up the equipment. To this day, October 24, 2011, the equipment still sits on
my roof and I called the company again last week. Plus my account that was
supposed to have been closed still shows a balance due and each month the
balance gets larger. I am told this is for tracking purposes of the
equipment. Now I ask you, what kind of company does business like this?
Needless to say I have changed companies, but will I ever get rid of
Skybeams equipment, which I do not need or want. I will never recommend this
company to anyone. Before May 2011, I was highly recommending it. No Longer.
Very Dissatisfied in Texas
Comments:
| | Unbelievable lack of cutomer service! My wife is going to lose her job because her employer cannot keep her on staff because we can't get relible internet for her to work!
I am so angry at Skybeam right now!
We pay a lot of money for the home business plan, have been out since Friday, while our nighbors internet has been working, and still can't get anyone to ANSWER THE DAMN PHONE at Skybeam!
Contact me please Skybeam, it is no trivial matter that my wife is going to lose her job over this!
Wacomarshal at gmail.com | |
| | | Skybeam sucks Seems like every little storm that comes through their service goes down for days. Storms on 10/22/2011 and tomorrow will be five days. And try to call their tech support; forget it just an endless loop saying their working on it even holding for over half an hour  , no ETA or anything. Least they could do would be to notify when it's going to be back up. If they had hail or something that destroyed their equipment and they had to order replacement someone in that company knows when it will be in and installed. | |
| | | Worst service ever since ... We were using a great ISP who was bought out by SkyBeam ... the first few month were okay but it started going down hill from there ... first only once in a while a problem, then more frequently to the point of loosing a job working from home as it was down so much. Then this year, 2011 it has been down more than working and the past 3 months have been just horrible. I keep calling and asking them to adjust my bill for service not received but, am told that once the problem is fixed they will give one discount or that we can subscribe to a lesser service (we are paying for the fastest speed now), I've heard this for the past several months. Now when we call tech support all we get is a recording that the following counties are having problems, Name of County, and then the recording starts over ... that they are having degradation problems and that they're sorry of any inconvenience. Classes are so sporadic I can't understand them. I feel we are getting no where with this company. Have done research and see that they are a part of JAB Broadband and will see if I can contact them next. | |
| | | Phone# that gets answered I just talked with Mr. Jim Vaughn, CEO, Director, Co-Founder of JAB Broadband the main company which owns Skybeam ... Yes, am posting the info here and the link for all the local service info sure hope this helps you all out ...
»www.jabbroadband.com/contact.html.
Main info for JAB Broadband:
JAB Wireless, Inc.
400 Inverness Parkway, Suite 330
Englewood, Colorado 80112
Phone - 303-705-6522
Fax - 303-705-6523
For DIGIS:
Digis - Utah/Idaho
782 South Auto Mall Drive, Suite C
American Fork, UT 84003
Phone - 801-437-0700
Fax - 801-437-3904
FOR SKYBEAM TEXAS AND COLORADO/WYOMING
SKYBEAM - Texas
1200 Gambrel Road
Arlington, Texas 76018
Phone - 1-866-411-FAST (3278)
Fax - 972-775-8858
SKYBEAM - Colorado/Wyoming
320 Gateway Drive, Suite 320
Berthoud, Colorado 80513
Phone - 970-372-2824
Fax - 970-797-0119
Mr. Vaughn said that he was aware of the problem in our area, I am awaiting to see what happens next ... if anything positive will let you know. | |
|
| |
|
|
·