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Review by Birdman1231 
Posted: 2.9 years ago
member for 2.9 years, 0 visits, last login: 2.9 years ago
 Lagro,Wabash,IN
 $30 per month
 "Honestly, I can't think of any"
 "Tech support, daily outages, poor service"
 "Omnicity is not worth the money and frustration you will surely endure if you sign up"
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We have been with Omnicity since early this year, and have had constant problems since Day 1. We live in a rural area and need high speed internet for our jobs as we both work from home. And unfortunately Omnicity is our only option.
We have had daily outages now for a nearly a year, and Omnicity simply doesn't care. They seem to think that it isn't a big deal that their service just doesn't work. We have called countless times, written several emails to both Omnicity and to REMC who is selling it locally. All of our attempts at some answers go nowhere.
Last night we had a 6 hour outage, and today we just came off of a 1 hour outage. We have been recording our downtime since September, and have over 3 sheets of paper now of times. This is typical of Omnicity. And to make matters worse, they don't even have 24/hour tech support anymore. They seem to think that problems only happen between 8am-6pm Mon-Fri. If your service goes out any other time, to bad, you'll have to wait till the next day or Monday to actually speak with someone. And if you call and leave a message when it asks you to leave your name and number for a return call from them, don't bother. They won't return your call, they never have with us.
We were promised some credit on our account becuase of the literally 100's of hours of downtime, and that never went through. They simply wont acknowledge we even called about it. We were told the network was going to be finished and the outages would be eliminated back in September, well here we are in December and nothing has changed. Our question to them was "if the network isn't yet complete, then why are you open for business?" They had no answer to that. The fact that their network isn't complete yet and you WILL face constant outages until they decide to finish it is a littel detail they "forget" to mention when you sign up.
Bottom line: Don't waste your time and money and frustration on Omnicity. If you have another option, take it. Omnicity has been such a huge headache for all of us in this area, and there seems to be no solution in the near future, as we have been told countless lies by them about when things will improve and it never happens.
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Review by fpetson89
Posted: 3.7 years ago
member for 3.7 years, 1 visits, last login: 3.7 years ago
Wabash,Wabash,IN
$29 per month
 about 12 days
"Price, Overall Service (when it's working)"
"Customer support, Unreliablilty, Unstable Connections"
"We've had more problems in 1 month with Omnicity than we had with dialup over 6 years."
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We signed up with Omnicity in mid-Jan because of their special new rates. The service was great for the first week...then it went downhill from there. The 2nd week we had approx 10 days of little or no service, the 3rd week we had approx 3 days of no service. At night, we were lucky to connect at 20k speeds, if we could connect at all. We spent hours on the phone with customer support and received no real answers other then constant excuses. We finally were told by the CEO of our local provider that they were simply overloaded with new customers that they couldnt handle. Now over 1.5 months later, we are still faced with at least 2 outages/week, and no real answers as to when it will be fixed. In addition, our modem needs to be re-set at least 2-3 times daily, which is not typical of dsl modems. Omnicity's customer support is simply the WORST support we have every dealt with. On average, expect to spend at least 30-40 mins on hold, then only to be answered by a switchboard operater who tells you there are no available technitions. WHen she asks if you would like them to return your call, don't waste your time. After 6 so-called return calls we were supposed to receive, we have yet to receive one. Omnicity is a good service when it's actually working properly. Otherwise, it's a total waste of time and money. They have a lot of work to do.
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