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Review by mabar1
Good "Providing connectivity where nobody else could"
- Location: Pine Meadow,Litchfield,CT
- Cost: $149 per month (12 month contract)
- Install: about 15 days
Bad "Really really really really bad bad bad communication!"
Overall "use this service if you have no other choice"
|Pre Sales Information:|
Don Castella is the only contact point for this company. It took approx 3 weeks to do an install that should have taken 4-6 hours tops. He visited the install site about 7 or 8 times before coming even close to being done. I will admit that he had issues accommodating my needs, but he didn't tell me why, and he wouldn't return my calls.
He would explain he would return the next day, and not return calls or explain what was going on for 48 hours or more. It even got to the point that I assumed he had washed his hands of the whole affair. I started looking at other vendors.
During the installation he had troubles with existing customers several times. He would leave the install site and vanish. The only way I knew he was coming back was if I called him. Unfortunately, his existing customers took precedence over my install. He would not call me to indicate trouble or a delay, it was all left up to me to find out information from his end.
After explaining that I was frustrated, he said he would try to communicate better. He gave various reasons as to why he was unavailable. (noisy environment, rooftop location at time of call, working in a facility that requires he turn off his phone.) All of these are valid excuses, but he still didn't return calls in a decent time frame, and the onus was left to me to get answers from Him.
I haven't yet been able to use the connection. I sure hope it is decent for all the troubles I have put up with to get this installed.
Service ordered was 2megabit. $149/month. Tango Broadband 900mhz transceiver. Static IP.
Bottom line, This was a frustrating experience, and I would not use them if I didn't have to. Their claim is that they don't have the infrastructure to handle a fast install. My suggestion is to spruce up your communication skills. I would have been fine with all of this if you had told me what was going on.
Feel free to contact me with any questions on this service.
member for 10.7 years, 15 visits, last login: 7.2 years ago
lodged 7.4 years ago
Review by NoCorners
Good "great speed in areas with no cable or dsl option"
- Location: Libertyville,Lake,IL
- Cost: $61 per month
- Install: about 60 days
Bad "rare outages, but usually corrected quickly"
Overall "for people like me in metro area but no cable or dsl option, this is paradise!!!"
|Pre Sales Information:|
Value for money:
Copper-Free offers fixed wireless in far northern suburbs of Chicago. Believe it or not, there are still areas here (like mine!) that have no cable service, and are too far from the phone switch for dsl. I've tried all the alternatives: dial-up, isdn, adsl, sat. Fixed wireless is the ticket! I get great speed and uptime. Installation took some tweak time since my neighborhood involved several new wireless links. Problems since install have been minor, and the speed is great.
If you can't get dsl or cable, but want broadband, don't bother looking anywhere else. This is the way to go.
member for 8.7 years, 0 visits, last login: 8.7 years ago
lodged 8.7 years ago