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All reviews of BTOpenworld


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Ad-hoc BTOpenworld Forum
UK broadband Forum

Reviews:
read 12 reviews (4 positive) (2 negative)
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Review by ashbysoft See Profile
Posted: 6.2 years ago
member for 6.2 years, 1 visits, last login: 6.2 years ago


UK
Business customer
$60 per month
"24x7 Uptime"
"Customer Support"
"Expensive for what they are, no comeback"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    A good case of the left hand and the right hand...
    Don't touch them with a bargepole unless you want to spend about 5 hours on the phone to support every other month.

    Followup comments:
    Forums » comments on review of BTOpenworld






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Review by Pawan59 See Profile
Posted: 6.5 years ago
member for 6.7 years, 6 visits, last login: 6.4 years ago


uk
$45 per month (12 month contract)
about 10 days
"Installation went to plan"
"Failure to prepare for market growth"
"They've got a monopoly so they don't care"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    14 months ago, BT installed ADSL and everything went well.
    (I did ask some questions on what they would reccomend to connect it to a wireless network and they said "don't understand" "you can't" and "we don't really know" - they now advertise themselves as the hub of home networking - times change!!!!)

    After 3 months the service slowed down and then hit my first problems. The service died completely. Their tech support were almost insulting in their lack of savvy and insisted that it was my fault as there were no other reported problems.

    They arranged for an engineer to visit, who didn't but then claimed my problem had been closed. So they did send an engineer, it's over a week now. And the engineer phones me to ask if it works now. It didn't. After 14 days they finally got it sorted.

    When they dropped their prices they decided against hiring any support staff to cope with the increased problems and calls generated. This meant that calls to their help desk took up to 75 minutes before speaking to a human.

    These days things appear better, and I haven't called them (fingers crossed) for over 6 months.

    But their blaise attitude really sucked. I'll by going with a local supplier this year (heck I own the company I have to ).

    Followup comments:
    Forums » comments on review of BTOpenworld

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