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 Review by bombadill 
member for 3.2 years, 312 visits, last login: 14 days ago
lodged 71 days ago
 australia
 $148 per month- (24 month contract)
 about 15 days "Absolutely rock solid 27/7 connectivity" "Not able to get ADSL2+" "Value for money bundled service of internet and home phone"
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Being at the end of a long land line in a very small and somewhat remote country town (pop'n - 450) we are able toget ADSL1 at about 6500 down.
Connection stable; drop-outs nil.
For an unlimited home phone able to make calls to any provider, whether mobile or fixed, and with 500GB download allowance per month I figure $148 is good value.
I'll stay with Bigpond.
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Review by belgrakk
member for 3.1 years, 0 visits, last login: 3.1 years ago
lodged 3.1 years ago
- 2299
- $69 per month
- (24 month contract)
- about 14 days
- "Stable connectivity"
- "Expensive, dosent include line rental, varying connection speed"
- "Use this if you have a line, rim exchnage problem to get an adsl connection then transfer"
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This is an exit review for me Im about to go to a naked ADSL2+ connection with internode. I had issues getting adsl in the first place due to a rim being in my way and a 2nd party provider couldn't get it connected, which of course isn't spose to happen. The bigpond account is stable for the most part, not a lot of downtime but i do have to reset my modem every few days as the line connection drops from 1500 anywhere down to 300. $69.95 for 12g/shaped is kinda expensive but on a plan you can get the first 3 to 9 months half price. And as with any telstra plan you have to pay line rental on top. There are much better packages around but telstra can be the way to go to get the hardware in place as they will go the extra mile to get you connected to their isp.
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Review by cool44hand
member for 3.8 years, 0 visits, last login: 3.8 years ago
updated 3.8 years ago
- undisclosed location
- $79 per month
- (24 month contract)
- about 5 days
- "Very rarely 'drops out'"
- "expensive"
- "Shop around and compare,don't take first offer"
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We looked at Optus,IPrimus and several others before we accepted a 3month FREE trial with no restrictions from Bigpond.
We were expecting the usual Telstra online service and that's what we got,and it's quite good.
We're looking at a $79au a month package with 15G download limit,and the install was a breeze.
Bigpond supplied own brand phone filters and a Bigpond 2Wire modem at no cost.
Good-----:Stability of service,any difficultues were generated by us (NEW to the caper).
Bad------:Far too many errors reports which indicate that their compatibility criteria are in desperate need of an upgrade\overhaul or ???????????
Overall..........:It is a good product,but is probably $15-$20au a month overpriced.
cool44hand
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 Review by Charliebrown
member for 10.5 years, 2195 visits, last login: a few hours ago
lodged 4 years ago
- Australia
- $49 per month
- (18 month contract)
- about 6 days
- "Customer support very good"
- "Long way to nearest Exchange"
- "Worth it as long as you get a good deal"
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Ordered 8mb service, 12Gig cap then slowed to 1mb, Modem arrived after 2 days and line was enabled after 4. Some speed loss due to the distance between exchanges but to be expected. One off charge for Modem of AUD$119, however 4 port + Wireless wasnt bad. Never had any downtime, if in the event of downtime then at the end of the month you get a rebate according to how much time your connection was out. Overall pretty good, setup was easy, account queries dealt with very quickly. Online account management with live data usage for the month.
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 Review by jnguy
member for 11 years, 1446 visits, last login: a few hours ago
lodged 5.1 years ago
- Richmond,Fort Bend,TX
- $69 per month
- (12 month contract)
- about 14 days
- "It's nationwide in Australia, even in the outback."
- "Overpriced, slow, and mediocre connection problems."
- "Only worth it if you're in remote country towns in Australia."
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When my partner first moved to Newman, she signed up with a 12 month contract. It took a couple of weeks before they came out to install it. Installation was done by a tech who did it without a problem. However not too long after it was installed, there were problems with the connection. I am not sure what the cause of the problems but it wasn't a local issue, only with her specific connection. It took a couple of attempts to resolve the issue.
Fast forward to today, she moved to Perth and so did the service. Speedwise, for the price it was bad. I think she had it at 256/64 for $59.95. I couldn't believe how much Telstra was charging for such slow service but that's what you get when a company has a monopoly on the lines throughout the country. When I arrived, we bumped up the speed to 512/128 for ten bucks more at $69.95. It was slow by my standards coming from the US but better than where it was. This past month in December, Telstra finally decided to open the pipes due to competition from other ADSL 2+ providers and now offers faster speeds with the same prices. Currently, we are using the Liberty 1500/256 for $69.95 with the $10 dollar discount for having multiple Telstra accounts. It's much improved over the original speed. Now my only complaint is the 10 GB limit before they do bandwidth shaping. If they could just remove it or increase it to 50GB or 100GB, then it would be better.
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 Review by richtig
member for 8.9 years, 1546 visits, last login: 1.7 years ago
updated 6.8 years ago
- Australia
- $99 per month
- (12 month contract)
- about 2 days
- "Speeds OK"
- "Long wait on support phone"
- "Probably better value to be had, but too hard to churn"
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ADSL link, Thomson SpeedTouch 530, Router,PPPoA,DHCP,NAT,VPI/VCI,128 up / 1536 down
Occasional outages, some from local exchange re-configuration or maintenance; some have taken out several states - e.g. Queensland, NSW, and WA.
Overall, probably a little expensive, but I get a 3GB monthly download allowance.
Shifted to Telstra Bigpond ADSL after poor experience with iiNet dialup, including many security problems, and *lots* of scans. iiNet did not solve any of my support queries. I hear that iiNet have now lifted their game.
Telstra's physical service performs well for me, but they are not good at online billing and support queues tend to be long. Most support people are competent, polite, and patient. I do not use their spam or virus filters, preferring to trust my own, although the overall spam rate has dropped noticeably since the installation of new servers and software.
UPDATE: Dropped Telstra after serious problems with the service. Their diagnosis was that the modem (which had been supplied as part of the contract) was faulty. I suggested that they send me a new modem on a trial basis, and if it worked, I would pay for it. They refused. Moved (back) to iiNet, who are now Australia's 3rd largest ISP, and much improved.
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Review by HelperMonkey4
member for 7.4 years, 2 visits, last login: 6 years ago
lodged 7.4 years ago
- 4218
- $69 per month
- (12 month contract)
- about 7 days
- "Super Fast"
- "Bad Tech Support"
- "Awesome!"
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Telstra... My old arch nemesis...
Hey I'm Andy, white-hat hacker as my little hobby.
When I purchased telstra bigpond dial-up a few years ago they ripped me off and kept putting more usage on than i actually used. These people usually do this all the time so it's best to have an unlimited bandwidth with them because if you go over it's about 50c a mb.
Enough on crappy old dial-up, I got broadband the year after and have been with telstra since then for many years. Although they lack technical skill their servers are top notch and offer unbeatable speed.
I live in QLD, Gold Coast and telstra actually gave me a satelite for $180 when i first ordered bigpond. That gave me 1500/512 speed, pretty neat eh?
When I moved house it turned out there was telstra cabling in my street and there was also underground fibre-optics. What did telstra do? They hooked me up to the fibre-optics, hooray! now i get 3000/128, but that's only because it's my modem's top speed. I went and borrowed a business modem from work to test the line and you wouldn't believe the results I got. 157/68mbs, yes MB!
This year when Telstra were upgrading their servers and I lost my connection the technical support said it would be a month before anyone could even come look at it. Luckily being a hacker I just re-routed myself back onto the substation, but most people would be stuck with no net for a month.
Telstra good or Bad?
Telstra Kick ass and are the fastest ISP in Australia, they might be complete idiots but atleast it doesn't take 2 months to download anything like with optus.
I getting 3000/128 for $69.95 a month, best value ever! Order today ^_^
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Review by M Bison
member for 8.1 years, 7 visits, last login: 7.8 years ago
lodged 7.8 years ago
- Australia
- $54 per month
- (24 month contract)
- about 32 days
- "Speed and Price"
- "Reliability not as good as DSL providers"
- "Excellent bang for your buck! Unlimited as well"
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In October, I cancelled my BP cable as it was becoming too unreliable, not to mention the now infamous 3gig cap they implemented. Anyway in December 2003, they brought out their new unlimited plan for only $69.95, and then reduced it to $59.95 in Feb 2004. You get a 10% discount if you have two or more other services with Telstra.
It took over a month to get a tech to my place. Then, in February, I had dropout problems, supposedly to do with "upgrades" they were doing to the network.
Since then, it has been great, uncapped (10Mbps/128Kps) speeds and NO MORE 3GIG CAP!
By the way, the installation and modem was FREE and I also got 2 months subscription FREE.
Very Happy.
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Review by Indefinate
member for 9.2 years, 0 visits, last login: 9.2 years ago
updated 9 years ago
- New York,New York,NY
- $94 per month
- (18 month contract)
- "Their Install and the 10MB of Webspace Provided"
- "Everything else!"
- "GO ELSEWHERE! These guys are shocking! If your in Australia, I suggest iiNet or iPrimus"
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Hi, my name is Andy, and this is my review.
I have been using Telstra Bigpond since November of 2001, and since then
my service has been getting slower, and poorer. My ISP promised a
100kb/s+ download rate, and I am lucky to see 50kb/s. They only provide
one email, although they do provide 10MB of webspace to use at your own
leasure. The support hotline is nearly always busy, and I find that
there is always something being "upgraded" although, my service status
does not change one bit. When they installed the service into my home,
they screwed it up and left me without a telephone for a couple of days,
but it wasn't chargable due to their mistake. I personally do not
recommend this service, as it's costing me nearly an arma nd a leg to keep it up! I am on the 512k Down/128k Up/3GB Download limit Plan, but it seems more like 56k Download/56k Upload/1GB Limit.
I have told many of my friends to go elsewhere, or stay on their dial-up
until something better turns up, as this service provider is a practical
joke. They are Australia's biggest telecommuncation's service, and they
can't even get Broadband right. Telstra also have a bad wrap for their
Dial-up aswell, so it appears its not just restricted to Broadband.
Links: »www.Bigpond.com - »www.Telstra.com
Thanks
andy
BTW: Monthly Cost is in AUSTRALIAN DOLLARS.
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