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Review by hickins 
Posted: 164 days ago
member for 165 days, 10 visits, last login: 6 days ago
 Burlington,ON
 Contract price not specified.
 "fair connection"
 "bad for value and rude customer support"
 "would not recommend if you have other options"
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I was with mountain cable when I used to live in Hamilton.
I had a problem where their system charged me for a canceled service, however they told me that they will pay it back, but I didn't like the idea of paying for a canceled service. Anyways, my point is that I have experienced bad customer support where they insisted on charging me however they know that this service is canceled.
I canceled all services to find out that I'm too far from a CO and I cannot possibly connect to any dsl provider.
I called them back again to reconnect my services and of course that was the time when they can beat me really good, they made me take a home phone with internet otherwise they will charge 129$ for connection fees and so I did.
After I moved to Burlington I was so happy that I canceled my services with no return!
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Review by scrollman3
Posted: 165 days ago
member for 3.6 years, 16 visits, last login: 157 days ago
Dunnville,ON
Contract price not specified.
"Good speed, Great Service, Fast Service"
"None"
"They are the best"
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Simply the best there is for a home computer.
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Review by Jagarm
Posted: 190 days ago
member for 190 days, 1 visits, last login: 189 days ago
Hamilton,ON
Contract price not specified.
"Fast High speed internet"
"Terrible lite speed internet, and tv channels"
"Mountaincable is terrible!"
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I've had mountaincable for many years, and in the last few years we got the bundle, where we get high speed internet, cable tv plus and digital telephone. Everything is great, except month by month they keep rising their prices, and my guess is that the way they treat the customers.
Due to budget we have switched to lite speed internet, which is 80 K up and down and that is terrible, I'm sure you know how google page is simple, it takes forever to open. Other cable companies such as rogers, cogeco and others you can get the lite that is 256 to 512 with the same price as mountaincable which is 24.95.
If another provider was available in my area I would moved from it,
I've had their cable tv for years and not even one channel has been added, or trials. southmount or source was my provider at my previous address, and they had free preview of channels. but not mountain.
If you have a choice between mountaincable and another provider, stay away from mountaincable is terrible
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Review by audi
UPDATED: 227 days ago
member for 2.3 years, 38 visits, last login: 227 days ago
Hamilton,ON
$42 per month (month by month)
 about 3 days
"Reliable 7 mbps connection"
"upstream speed"
"Excellent value"
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Distance from central office forced a change from DSL to cable, sync profile now 7mbps vs 4mbps on DSL.Installation of new cable and Motorola SB5101 was over in an hour. Downstream speeds are 6.8mbps and drop only to 6.7mbps during evening hours. Mountain cable is the perfect solution for those having Dsl problems.
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 Review by MikeG
UPDATED: 251 days ago
member for 5.1 years, 2365 visits, last login: 9 days ago
Hamilton, ON
$42 per month
about 7 days
"Organized, Latency, Speeds, Reliability, No caps"
"lite service needs a speed upgrade.."
"Excellent service & value"
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::Update - March 1/09::
Speeds have increased again to 7mbps. The connection is very reliable and stable. Its 7:30pm on a Sunday night and im pushing 6.7mbps as seen in the speedtest result below.
»www.speedtest.net/result/421030239.png
[attachment=1405493]
7mbps, usenet included, excellent peering, no caps, no throttling, excellent value... cant ask for much more.
____________________________________________________________________
::Update - Nov. 28/07::
Speeds have been increased to 6/512 along with a $1 increase.
_________________________________________________________________________
::Update - March 3/07::
No major complaints. Upload is still the only real problem.. which is why I've changed my rating slightly. Also adjusted the price, as the promo term has ended. There haven't been any service interruptions.
The modem's battery works - power had gone out on Feb. 27th for a couple minutes.
Email support is pretty quick.
Newsgroups are great, speed is consistent (no slowdowns) and the Arris modem is doing a fine job. Haven't had to reboot this modem since getting the service ( around 7months ).
_________________________________________________________________________
::July - 2006::
I ordered their 5meg service with Home phone & digital cable. The total is around $100 per month for all 3 services. The installation process went perfectly. They said the installation tech would come between 3pm and 5pm - he was here at 2:54pm. He installed and ran the cable, phone line, and upgraded our cable package and was finished at 3:50pm or so. They gave me an Arris Touchstone Telephony modem( TM402G). The modem controls the internet as well as the phone service, and also a backup battery if the power goes out. It lasts around 8-12 hours according to the spec sheet. So far so good.
I'm paying a lot less a month for all 3 services, receiving 4 more mbps on the d/l(distance limited me to 1mbps DSL), 15 new stations, and digital phone service with free caller ID, call waiting, voice mail, plus the free Panasonic 5.8ghtz cordless phone which was part of the promo.
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Review by krauserx15
UPDATED: 259 days ago
member for 3.4 years, 45 visits, last login: 161 days ago
undisclosed location
$50 per month
"Unlimited Bandwidth, Finally 7Mbits, Connection Reliability"
"Only Available In Hamilton!"
"Probably The Best ISP In Ontario!"
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7/.640 and Unlimited for under $50 - if only I could get it in another city.
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MikeG
Premium
join:2004-10-02
Hamilton, ON
 ·Mountain Cable
| - I play UT2004 & Urban terror and have not experienced any problems such as yours (being booted out / high lat on server list).
I use the ingame browsers & sometimes Xfire.
In UT i use filters, so I usually only ping around 400-500 servers. With xfire its the full 1300+.
You've been on both Source and Cogeco? (so you've lived in Ham. before moving in for school?)
As for the pricing, I would call them to adjust your billing. If you really do have their phone & TV you should be able to get the discount off the inet. Its actually cheaper than Cogeco when you compare them.
MC: 44.95 + 15% Tax = 51.69 (no cbl)
Cogeco: 47.95 + 15% Tax = 55.14 (no cbl)
MC: 39.95 (w/ cbl)
Cogeco: 42.95 (w/ cbl)
Bruce offered to speak with you, maybe call him and see what can be done.
--
Success is measured by effort.
Discover Hamilton, and it's Entertainment. | |
| | krauserx15
join:2006-05-20
·Mountain Cable
1 edit | Re: - The filtering system works a little different on UT04 then it does on the Steam platform. Even though I set "filters" it still continues to ping every server it can, yes I'm on Mountain Cable and yes this is their fault. I have no issues on any other ISP, the only solution I found was to a) Get my friends to find a game for me without using the server list or b) Use nmap to limit the pings that can be sent out each second, a great solution but not worth the pain and annoyance.
I know he left his number but I'm already aware that the policies suck. Maybe I'll give him a call in the distant future.  | |
| | | 
twizlar
I dont think so.
Premium
join:2003-12-24
Brantford, ON | Re: - No problems here with steam. Can join/ping any server and the server list without issue.
--
AMD Athlon64 4000+ @ 2723mhz - mountaincable.net wireless Intarweb |Ipods SUCK | |
| | | | krauserx15
join:2006-05-20 | Re: - As can I, it's only games that have huge ping requests such as Counter-Strike. | |
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twizlar
I dont think so.
Premium
join:2003-12-24
Brantford, ON | i meant with CSS. | |
| | | 
U got ____
@bell.ca | Re: - Dam that sucks 53$ a month for that speed... you can get the same on DSL for 29$ a month | |
| | | | | AJS
join:2005-11-13
Hamilton, ON
·Mountain Cable
|  Mountain Cable
Al | |
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Review by AJS
UPDATED: 267 days ago
member for 3.9 years, 230 visits, last login: 25 days ago
Hamilton,ON
Contract price not specified.
"Very reliable service, excellent tech support"
"Upload speed could be better"
"Great ISP, exponentially better than Sympatico"
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02/14/2009
Earlier this year I changed over to Mountain Cable’s Digital Phone Service. This is another great service that Mountain Cable offers that I should have converted to long ago. Functionality included with the basic phone service, at no extra charge are:
Voice Mail
Call Waiting
Call Display
Automatic Call Back
Automatic Recall
Programmable Ring Control
Caller ID Block
Most of this functionality is optional with our former phone service provider, (Bell), for which charges apply. The digital phone service is more cost effective than Bell’s service but I haven’t had it long enough to accurately tell how much it’s going to save over the year. I’ll post that info when I have more accurate information.
The connections are, as one would expect, are crystal clear.
I think one of the best ways to learn is by example, and my wife was very skeptical that the phone would continue to work in the event of a power failure, so I waited till she was on the phone one evening and pulled the mail breaker in the house. As expected she lost the lighting and the TV show she was watching but the phone was still working. I sarcastically asked her “Well, is the phone still working?” She replied “Yes, why?” I stood in silence. She then replied “Smart A$$” Case closed!
Great service, great bang for the buck!
_______________________________
I have the standard express high speed internet offered at 5MBps and can always get at lease 5MBps, a very reliable service to be sure.
My service is coming into a Linksys BEFSR81 router where the connection is shared between my domain controller my son's machines, my wife's machine and my two machines. I haven't heard any complaints from anyone yet regarding speed or connectivity which is far from the case when I was subscribed to Bell Sympatico, which eventually acquired the nick-name Symcraptico because of the extremely poor speed and reliability. It was down more than it was up.
Getting back to Mountain Cable, the Free Virus Guard & Spam Guard they run is a little extra that although in no way eliminates the need for anti-virus software, offers a little bit of security on top of the norm. There have been may occasions where a little nasty was stopped at Mountain Cable's door step before it got to me.
But the best thing that I like about Mountain Cable is the knowledgeable and friendly technical staff they have and the fact that you get to talk to a real person. No matter who you are they seem to be able to talk on your level. Computer illiterates can call and get talked through a problem just as easily as a computer savvy geek can. All of the technical people I have talked to have been very knowledgeable and friendly. There's a lot to be said for knowledgeable, friendly, human customer service personnel, especially in today’s age of automated answering systems that have you listening to 12 messages and having to make a choice between 6 different items for each message.
Finally, Mountain Cable may not be the race horse that some of its users have been used to with other services, but it works, all of the time, and its speed and services are pretty darn consistent.
Bravo Mountain Cable!
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 Review by FusionGuy
UPDATED: 329 days ago
member for 7.9 years, 1860 visits, last login: a few hours ago
undisclosed location
$88 per month
"Solid connection. Speed is at 7Mb now. Digital cable i-Guide is great."
"Small amount of webspace."
"Decent cable company. No major complaints."
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Very good service. I wish they gave out webspace for each e-mail account or increase the single amount. The speed is advertised at 7Mb now and it does comes close (+/- 6800kbps) to that. They are slower than another cable supplier but are catching up nicely with the speed.
Just purchased their entry level digital terminal (Motorola DCT700) for $39.99. I'm still getting used to the slight pause after changing a channel. It's not like regular cable where you can speed through the channels. Had some issues with the digital cable at first. Found out the splitter was bad. Installed my own high quality splitter and the signal is great so far.
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Review by marghita
UPDATED: 364 days ago
member for 1 year, 15 visits, last login: 288 days ago
Stoney Creek,ON
$54 per month
"Same speed as competitors, reliable, all around good provider, and they offer usenet service :D, and no download cap"
"None really, a decent speed bump to be above their competitors wont be so bad :)"
"Good service, good speed, usenet, reliable, no download cap, better than their competition, would recommend to anyone"
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I only use mountaincable high speed internet, i dont have a TV so no need for their cable service.
Their high speed internet is as advertised, 7mbps, its reliable, never had an issue with the service. They offer usenet access and no download limit, which in my opinion puts them above their competitors, i can stream/download movies and shows from the internet and not worry about going over. They also offer usenet access, which is a plus in my book.
I dont really have any negative feedback for mountaincable highspeed internet, as i never really experienced a problem with their service, but i believe they could benefit from a decent speed boost, which will put them way above their competition.
All in all, i would recommend the service to anyone.
I am located on hamilton mountain and not stoney creek as it shows. (I am not sure if they offer their services in stoney creek.)
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Review by robinsonb
Posted: 1 year ago
member for 1 year, 2 visits, last login: 356 days ago
Hamilton,ON
Contract price not specified.
about 1 days
"Download speeds usually >10Mbps"
"Upload speeds <2Mbps"
"Excellent reliability and customer service!"
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Our in-laws had very poor service and reliability with Sympatico, in addition to congestion problems. We opted for Mountain Cable for speed. We were a little disappointed as speed dropped for a few months to the 5Mbps minimum, but it has been getting better recently.
Bundled our phone, cable and internet...decent price.
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