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 Review by harwoodr 
UPDATED: 1.7 years ago
member for 7.2 years, 2367 visits, last login: 31 days ago
 Hamilton,ON
 $80 per month
 "Didn't need a business phone line - ruling out DSL business packages."
 "Some stability issues when first installed - new subdivision with construction"
 "I like it... worth the money."
| Pre Sales information:
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I'm using the business edition... works well. I've also added on their phone service and it's wonderful.
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Review by Marcer
UPDATED: 1.7 years ago
member for 2.4 years, 671 visits, last login: a few hours ago
Hamilton,ON
$120 per month
 about 15 days
"Connection fairly reliable"
"Slooooow speeds, staff not knowledgeable"
"Better than Bell, but would consider going elsewhere"
| Pre Sales information:
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I've been a Mountain Cable subscriber for over 3 years and I can't believe that they still lag behind the market when it comes to internet speed, and channel offerings.
That being said, I have only positive things to say about their phone service.
Their technical support is friendly, and courtious, but still comes up lacking any time me or my wife have to contact them. At this point, she won't even deal with them, she waits until I am home. She feels that they belittle her and treat her like she knows nothing. I can't get a straight answer when I ask a question and often have a representative who has little idea about what I am talking about.
Their cable television services are behind the market as well, with very little VOD content (that being said I should be thankful they have even started offering it) and no option of a la carte pricing for single digital channels.
The price is reasonable, but I'd be happy to throw some extra $$ their way every month for faster speeds.
**Correcting:
I haven't run a speedtest in a while (as speeds off of mountain's speed test are NOT the speed out to the web), but that being said, the upstream speed is "improved" ( but still not as fast as I'd like to see it).
I had not seen the availability for A la Carte pricing unit Mike pointed it out, That being said, I am still against being forced to take the timeshifting channels (most other providers let you choose the theme pack to be included) and also let you "build" theme packs.
Finally with regards to # of channels I'll have to get back to you on that
Followup comments:  
MikeG
Premium
join:2004-10-02
Hamilton, ON
 ·Mountain Cable
1 edit | Corrections.. It seems like im always defending Mountain Cable around here but...
The speeds are now 6mbps / 512kbps , not 384kbps.
quote:
I've been a Mountain Cable subscriber for over 3 years and I can't believe that they still lag behind the market when it comes to internet speed, and channel offerings.
They offer 334 channels, if you have the numbers for a comparable company, please post them.. im curious to know how many channels they offer(seriously).
Comparing Mountain Cable to Cogeco, Rogers, and Bell is fine, but obviously they aren't going to be 100% the same. You have to take into account that Mountain has 40,000 customers, Cogeco has 857,221(1,156,157 if you include Portugal), Rogers has 2.3 million. They don't have nearly the amount of resources available as the others.
I have nothing to say about tech support, I don't call them so i don't know what they're like now.
VOD i can agree with you on, however, they just started offering it and have 10 free categories avail.(though some are rarely updated...)
And.. a la carte pricing is available
»www.mountaincable.net/index.php?···s#themes
$1.99 for each channel, Cogeco is $2.49, cant find Rogers price.
edit: approximately
source cable: 288 channels.
persona:395 channels
compton comm.: 297 channels
--
Success is measured by effort.
Discover Hamilton | |
| | Marcer
VIP
join:2007-07-08
Hamilton, ON
·Mountain Cable
| Re: Corrections.. said by MikeG :They offer 334 channels, if you have the numbers for a comparable company, please post them edit: approximately source cable: 288 channels. persona:395 channels compton comm.: 297 channels Well... I get:
273 Channels (including the Superchannel channels)
298 Channels (if I include the 25 Super Sports Pack Channels) and
359 total Channels (if i also include the analog mirrors in the 900's) | |
| | |
MikeG
Premium
join:2004-10-02
Hamilton, ON
·Mountain Cable
1 edit | Re: Corrections.. said by Marcer :said by MikeG :They offer 334 channels, if you have the numbers for a comparable company, please post them edit: approximately source cable: 288 channels. persona:395 channels compton comm.: 297 channels Well... I get: 273 Channels (including the Superchannel channels) 298 Channels (if I include the 25 Super Sports Pack Channels) and 359 total Channels (if i also include the analog mirrors in the 900's) Are those #s for Source, persona & compton or for Mountain?
I counted every channel(including supersprtspak+music channels). I did not count analog repeats and "on demand" channels.
The # for Mountain isnt official, i just counted off their channel guide »www.mountaincable.net/index.php?···el_guide
Edit:Just recounted.. 280 without PPV channels + Super sports pack.
323 with PPV + SSP.
323+ 70(?) analog repeats = 393
Iduno lol.
--
Success is measured by effort.
Discover Hamilton | |
| | 
travisc
join:2001-11-09
Port Perry, ON | I think we have more than 297 channels at Compton. | |
| | | | | | | Marcer
VIP
join:2007-07-08
Hamilton, ON | Re: Corrections.. I cut and pasted mountain's line-up into excel and extracted the #s from there | |
| | | | |
MikeG
Premium
join:2004-10-02
Hamilton, ON
·Mountain Cable
| Re: Corrections.. I used openoffice "calc" (spreadsheet program) to count the channels today.
I got 313 total channels, & 374 w/ analog repeats.
Attached the documents
--
Success is measured by effort.
Discover Hamilton | |
| | | |
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 Review by siouxie
UPDATED: 1.8 years ago
member for 4.3 years, 942 visits, last login: 71 days ago
Ontario
$39 per month
about 30 days
"Excellent connectivity most of the time, still good value. No contract!"
"Speed"
"Great Company, good tech support, more speed would be better."
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Update - one year on..
I love the fact that Mountain Cable do not require a contract. Rather than tie you down legally they rely on the fact that they provide a great service at a competitive price and people CHOOSE to stay with them. Their tech support is excellent and when you call them they are able to answer your questions and/or rectify your problem. There is no "it's your computer excuses" with MC!! (unlike Bell!)
Mountain Cable still impress me, my speeds are consistant (although I wish it was a little faster) and I have not had any problems with the service. Any contact with their sales or tech department has been to ask questions only. A real person answers the phone!
I still get the occasional dropped call but I think it has more to do with the phone system we have than the service. If the phone is running out of charge it tends to go into "searching" mode.
I have every intention of remaining with MC for the foreseeable future.
Update.
I am still very happy with MCV, the only problem I have had is with the telephone. I have had problems with dropped calls lately (searching for signal) and with the intermittant problem of people not being able to get through. I wish the speed was faster, particularly as my 5 month "discount" is about to end and I will be paying around $39 which is not much different to other ISP's.
All in all, I would not go back to Sympatico, but may have to seriously think about returning to Bell for the landline if the telephone problems don't stop - something I really do not want to do.
____
I gave Sympatico 30 days notice, hence the 30 days from order to success.
I managed to get a very good price as we bundled several applications, plus they had a promotion going.
The technician/installer arrived in the midst of a major snowstorm and didn't hesitate to wade through over 4 feet of snow to check the phone line connection at the rear of the property. He installed an Arris telephone modem and also gave me a free Panasonic digital phone.
I had a minor issue with the e-mail set up but this was resolved after posting in the forum (Mountain Cable Forum - thanks MikeG) and calling MC technical support. I was impressed by the helpfulness of the support team.
Speed was initially a little on the slow side but within hours came up to 4.6Mbps on normal surfing and 12Mbps on tests to MC's site. Impressive!
Overall my initial impression of Mountain Cable is extremely positive.
.
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Review by MrShag
UPDATED: 1.9 years ago
member for 3.4 years, 654 visits, last login: 4 days ago
Hamilton,ON
$130 per month
about 7 days
"Its al down hill"
"Speed, customer service, price,"
"switch if you can."
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After months and months of poor billing.
And despite having paid our amount, MC has decided to cancel our service in 2 days.
The bill is confusing. Our receipt say that we paid them at the end of November, and that now we owe them 400$.
I think the way they treat customers is a lot like bell. Once they get you hooked, then they really don't care what-soever.
Even with all the crap rogers is putting their customers through. We have no choice,.
__old
I opted for the mid-speed package. I also went for the all-in-one. I got the digital cable, high-speed access, and telephone.
They did the install for free. The guy who showed up was very knowledgeable, and helpful.
Any customer support issue was addressed right away. No waiting on the phone for hours like Bell. It isn't very hard to find someone that will listen to what you need.
As noted before, this company definitely needs to upgrade its speed. I came from Cogeco,
I was at around 10k down.Right now, on the same package, I am pulling 5 at best. The overall package is more expensive. I am using all three. With cogeco there was no long-distance charges to anyone in North America. Its too bad, that there is no speed increase planned. I am sure that If I heard cogeco would be at my building, I would switch back.
Cogeco raised everyones rate by 2 dollars or so. But then doubled the speed. I can live with something like that.
Followup comments: 
Annoner
@mountaincable.net
| Cogeco Cogeco is $10 a month more compared to Mountain for the medium bundle. Thats because Cogeco upped their prices $5/mo more last month without adding anything to their bundle.
Cogeco charges for installation and no-fault service calls. Mountain doesn't charge for either.
Cogeco enforces a strict bandwidth limit which suspends your internet for the remainder of the month on the third notice. Mountain has no bandwidth limit whatsoever.
Mountain's service calls are placed at same level priority as it's other services, and are known for same-day or next-day appointments. Cogeco is not next day for Hamilton. Never has been, never will be.
Cogeco throttles sharing, and slows your connection speeds down the first time your internet is suspended for bandwidth abuse. Mountain doesn't throttle speeds/ports.
Cogeco's email does not have any form of spam control, and is the most complained about feature among their customers. Mountain's incoming mail server is spam controlled.
Cogeco outsources 80% of it's staff. Mountain is all Mountain Cable employees with computer backgrounds (Cogeco is focused primarily on customer service, not technical so they hire anybody).
If you want to get into phone and cable, Cogeco uses VOIP so when the modem goes down so does your phone. Mountain has a direct phone line. Cogeco charges a $15 activation fee to activate your digital receivers. Mountain doesn't charge, nor do they even need an "activation" to be sent to the receiver. The technicians decide where the modem goes at Cogeco. At Mountain you can pick anywhere in your house.
Ive been a Mountain subscriber my whole life, and I've worked at Cogeco for 6 years.
| |
|
ANNON123ROGERS
@cgocable.net
| Wrong on Cogeco Cogeco enforces a strict bandwidth limit which suspends your internet for the remainder of the month on the third notice. Mountain has no bandwidth limit whatsoever.
WRONG IT"S ACTUALLY 2 WARNINGS, 3 SUSPENSIONS THE 3RD IS TILL THE END OF THE MONTH.
Mountain's service calls are placed at same level priority as it's other services, and are known for same-day or next-day appointments. Cogeco is not next day for Hamilton. Never has been, never will be.
COGECO DOES HAVE NEXT DAY SERVICE CALLS FOR HAMILTON UNLESS THE TECHS ARE FULLY BOOKED THIS ONLY HAPPENS RARELY AND USUALLY IN THE SEPT. ONLY
Cogeco throttles sharing, and slows your connection speeds down the first time your internet is suspended for bandwidth abuse. Mountain doesn't throttle speeds/ports.
WRONG AGAIN COGECO DOES NOT HAVE THE NETWORK TOOLS AND CAPABILITY TO DO THAT.
Cogeco's email does not have any form of spam control, and is the most complained about feature among their customers. Mountain's incoming mail server is spam controlled.
THAT'S WHY MANY CUSTOMER'S OF MOUNTAIN HAVE IMPORTANT EMAILS MISSING AS THE POOR FILTER CONSIDERS ACTUALLY IMPORTANT EMAILS AS SPAM, JUST TERRIBLE.
Cogeco outsources 80% of it's staff. Mountain is all Mountain Cable employees with computer backgrounds (Cogeco is focused primarily on customer service, not technical so they hire anybody).
NOT ANYMORE COGECO DOES NOT OUTSOURCE THE MAJORITY OF IT'S STAFF AS OUTSOURCING ACTUALLY COSTS COGECO MORE. AS FOR THE TECHNICAL STAFF MOST ARE COMPUTER SCIENCE GRADUATES FROM VARIOUS INSTITUTIONS
If you want to get into phone and cable, Cogeco uses VOIP so when the modem goes down so does your phone. Mountain has a direct phone line. Cogeco charges a $15 activation fee to activate your digital receivers. Mountain doesn't charge, nor do they even need an "activation" to be sent to the receiver. The technicians decide where the modem goes at Cogeco. At Mountain you can pick anywhere in your house.
COGECO TECHS ALWAYS ASK THE CUSTOMER WHERE THEY WOULD LIKE THE MODEM PLACED.
Ive been a Mountain subscriber my whole life, and I've worked at Cogeco for 6 years.
I HAVE WORKED FOR THE CITY OF HAMILTON AS NETWORK ADMINISTRATOR AND COGECO AS IT MANAGER. NOW I WORK AS SERVICE MANAGER FOR ROGERS AND .... WELL WE WON'T EVEN GO THERE. | |
| |
MikeG
Premium
join:2004-10-02
Hamilton, ON | Re: Wrong on Cogeco Actually Mountain's spam filters only tag emails suspected of spam, they are all delivered to the recipient.
That right there pretty much kills your credibility for me. | |
| | | | | Leokul
join:2007-12-08
Caledonia, ON
| All I have to say is...
roflmao.
You worked at Cogeco eh? What department? Billing?
Haha. Computer science graduates eh? Hmm... that'd funny, 'cause I know of 4 people alone that do tech support for Cogeco and they have absolutely no computer/cable TV background whatsoever. But hey, believe what you will. | |
| | | Leokul
join:2007-12-08
Caledonia, ON | Re: Wrong on Cogeco . | |
| | AJS
join:2005-11-13
Hamilton, ON
·Mountain Cable
| I can't say that I've ever missed an email that someone sent to me. As MikeG states "Mountain's spam filters only tag emails suspected of spam". This is true.
Canada and Internet Services have one thing in common. You have the right to come and go as you please.
As far as the service staff at Mountain, it's the best I've ever had the pleasure of dealing with. | |
| | | |
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Review by Leokul
UPDATED: 2 years ago
member for 2 years, 12 visits, last login: 1.6 years ago
Caledonia,ON
Contract price not specified.
"Everything."
"Nothing."
"This is the best ISP I have ever come across."
| Pre Sales information:
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If you look at the ranking for fastest downloads for Canada...
15 76 7690 1449 Mountain Cablevision
20 876 6346 544 Cogeco
25 1 5850 5730 Bell Canada Sympatico
28 164 5435 480 Cogeco Cable
MountainCable has 76 samples, and still CRUSHES the upload on both of Cogeco's servers, and the download is still higher. Bell... well, forget Bell.
I have had MountainCable for as long as it's had service here in the small town of Caledonia.
We have had a cable outage... never. Not a single day or hour without service in 10+ years.
That's hard to beat.
I have called their technical support about 3 times in all these years because I haven't had any problems. All 3 times, the agent was patient, and pleasant to talk to, always giving me the information I needed.
I know that other people have individual issues, such as speeds, etc., but in my personal
experience with Mountain, I have had NOTHING but blazing speeds.
Give me a break here people... the speeds we're "supposed" to get are 5mbps down, and I'm assuming 640kbps/1mbps upload.
EVERY SINGLE speed test I've run from their own speed test has come up with 10mbps+ download, and 1.5mbps upload. That, is incredible, considering what I've been paying for all these years.
And just for fun, I did a speed test on the Cogeco speed test. Even there, I got 6.5mbps down, and 750kbps up. Still on the same connection.
Here's the kicker - I work for Cogeco (and no - i'm not new there by any means), doing technical support for cable, internet, and VoIP service. I know it sounds bad coming from an employee of Cogeco to talk about how great MountainCable is, but I cannot sit back and watch people praise Cogeco like it's an ISP God.
Cogeco's cable system is old, and crap, unless you live in Burlington or the surrounding area. The residential clients who are on the residential standard package, are supposed to be getting "up to" 10mbps down, and 640kbps up.
Guess what... that doesn't happen. Even the people who are paying through the roof for their 16mbps premium package, and all the business customers who are supposed to be getting the same download speed, are hardly getting 10mbps.
So... you pay for 16mbps, and you get 10mbps? Right... have fun with that.
Anyway, to put this as bottom-line:
Mountain Cablevision is, by far, the best ISP you can have, permitted you're in their cable system.
All of you who say Cogeco is amazing - well.... you're just lucky you haven't had problems. But you can still kick yourself in the back of the head when you realize that Mountain's "5mbps" download is actually faster than your "10mbps" connection.
Don't forget the upload difference 
You want proof?
"Speed tests: mountaincable.net - 9801/1927 kbit (130 samples last 14 days)"
Oh... and the unlimited bandwidth. And the Newsgroups are incredible.
That's my 4 cents.
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 Review by twizlar
UPDATED: 2 years ago
member for 5.9 years, 3059 visits, last login: a few hours ago
Brantford,ON
$49 per month (24 month contract)
about 20 days
"Fast, Reliable, LATENCY"
"None Really"
"WAY better than dial-up and satellite"
| Pre Sales information:
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I Recently received mountaincable's residential wireless connection, first off let me say i have been STUCK on 26.4kbps for the last 5 years as bell has refused to upgrade lines to even achieve anything close to 53k. When i first ordered the service then sent an installer/surveyer out to test the signal levels, he climed up on the roof and said that there was no signal at all (i was not home at the time). I found this odd as several people i know have the service that are lower than us and live farther away from the tower. I called them back and said i would like a surveyer to come back out because i didn't think the first one had properly searched for the signal. Took a few weeks of rescheduling appointments and such but finally someone came out to take a look on Friday April 30th, he climbed up our tv tower and found a 6dB signal. Now where he was is almost the same height as the roof that the other guy was on so i don't know HOW he didn't get signal. The guy was here like 10 mins and he said he would put in the work order on Tuesday (yesterday) the same guy came back installed the wireless receiver, pole and cable on top of our tv tower, and also removed our aerials for us. Second tech showed up 2 hours later with the modem hooked it up gave me the info and it was off and running. The service is amazing considering how far we are from the tower 20+ miles, and the latency is amazing for playing online games i get 30 - 35ms to most sites. The service is rated at 1mbit/128kbps i get ~ 920kbps/120kbps with download spikes up to about 1.4mbps. I don't download that much anyways but it sure is nice for those updates or demos really anything, it just blows dial-up out of the water. This morning it was cold, rainy, and VERY foggy out, so i did a speed and ping test and i was still getting the same for both, as the one worry i had about wireless was that the weather could affect it. Apparently it doesn't, also mountain cable runs @ 3.5ghz so there is no interference with it. I highly recommend this ISP, if you are stuck in dial-up this service is comparatively amazing.
tim
UPDATE: Speed is still awesome, as well as great tech support. They sent out new modems a little while ago and it has made the service even faster and i now have better latency.
UPDATE: Server is still rock solid.
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Review by Harcroft
Posted: 2.4 years ago
member for 2.4 years, 8 visits, last login: 1.4 years ago
undisclosed location
Contract price not specified.
about 2 days
"Finally an alternative to Bell"
"Constant connection drops, throttling speed, poorly informed staff"
"I'd rather be back with Bell."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
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Upon moving into my new residence I found out that Bell's DSL was not supported in my area. So I immediately called up Mountain to get my Cable connection. Upon inquiring about speeds I was transferred to the Tech support department where I was quoted "45" as the download, and "30" for download speed. The tech had no clue what he was talking about, no mention of kbps or mbps. I had to contact a friend on Mountain's high speed service to get information regarding the speed. This is totally unacceptable from a 'world class ISP'. I can only assume the support agent means 4.5 megabits and 300 kilobits, not that Mountain advertises their speed as such.
Along comes installation day, the installer was friendly and helpful, he quickly installed and tested all 3 jacks he was connecting. Though one jack was painted over and I asked him to replace the female end of the connection, he didn't. He also left splitters and cable stapled on the baseboards of my walls rather than installing the connections in wall like he should have. When the installer was here I asked him if he knew about any ports that Mountain Cablevision blocks, stating that it was fine if he wasn't sure. He told me he was sure that there were no ports blocked whatsoever. But a 1 minute trip to the website tells a different tale. Enough about the installation.
Two days after the install date, I noticed a pattern of my internet service being interrupted for 2-3 minutes with 1-2 hour intervals. I thought it would be fine and I could live with that, when 4 more days go by and I'm noticing longer connection drops lasting up to 10 minutes. So I called up Technical Support after being disconnected for about 30 minutes one morning only to have the agent accuse me of using extra unauthorized extra splitters. I don't have enough devices to even connect to the current jacks I have, let alone use extra connections. After another 5 minutes of help, he tells me it's my router, which I had already ruled out by using the modem directly on one computer with the same timeout problem. The problem has still not been solved, though the support agent assured me it's my fault and that the modem was fine.
Three days later I actually start downloading some larger files and I find out I'm throttled! Why am I paying for 5mbps download if I only get 800kbps of it? Of course Mountain Cablevision makes no note of this on their website or when purchasing their service.
In closing I had several large issues with Bell, especially with their technical support division or lack thereof. But at least they offered consistent service without changing my connection speed randomly, or giving me random disconnects constantly. Being with Mountain Cablevision for just two weeks has shown me the caliber of the company, and I will be switching back to Bell Sympatico when their DSL service becomes available in my area. Don't switch to Mountain Cablevision unless you are left with no other choice.
Followup comments:
MikeG
Premium
join:2004-10-02
Hamilton, ON
·Mountain Cable
2 edits | -- They advertise their speed on their website.
When I had my installation about 9-10months ago I just told him what I wanted and he did it very nicely. The installer was a little hesitant on drilling in some places, but after I assured him this was what I wanted, and that he'd be able to fish the line in, etc. he was 100% for it.
If you want make a topic in the MC forum and I'll try to help you..run some tests.. I'd like to know more information, as I am not throttled and haven't experienced any disconnections in the 10months I've been connected.
Have you called in about the disconnects? ..you should have a service call. Have you checked your signal levels to see if they are within spec?
--
Success is measured by effort.
Discover Hamilton, and it's Entertainment. | |
| | Harcroft
join:2007-06-16
| Speed listing, Call ins, signal levels. I do understand Mountain Cablevision advertises their speed onsite. But that doesn't help a user who does not currently have internet. The Sales or Tech Support division should have this information on hand for such a scenario.
I did call in regarding the disconnects as stated in my review. Which lead to the support agent resetting my modem and blaming me for the whole issue.
I have not checked my signal levels as I do not know how, so I will be asking you for help in the forums about that. | |
| | |
twizlar
I dont think so.
Premium
join:2003-12-24
Brantford, ON
| Re: Speed listing, Call ins, signal levels. Sounds like a problem with your specific line. Have them check your signal levels, or you can do it yourself by logging into the modem. Mountain Cable doesn't throttle anything whatsoever.
--
AMD Athlon64 4000+ @ 2723mhz - mountaincable.net wireless Intarweb |Ipods SUCK | |
| joeyabs
join:2005-01-10
Canada
| info First things first, you have to remember that Mountain Cable contracts out all installations, so when the installer doesn't do everything as requested, its because he's getting paid by how much work he can do by his company, so the more work he does, the better for his company, if you want quality, you need to get a service tech out there.
Speeds,
Mountain offers the 5meg down and 384kbps, so providing that your pc is clean and direct to modem, you should have no problem getting 600kB/s download, as 625 KB is max. If you run a speed test off the Mountain website, on a clean machine, you should see close to 15 meg down and 2 meg up. Now to your throttling statement, i don't know where you are downloading from, but if your downloading from a website, chances are they don't support a 5 meg download connection, only big websites like microsoft, or private FTP sites which aren't typically busy can support a full 5 meg down.
Now if you have signal problems on your modem intertwined with a small pc issue such as spyware of parasites, then you may see some other problems. Take a look at your lights on your modem when its working fine, and when its not, see if modem is dropping offline, when a tech support team doesn't know how to troubleshoot thoroughly, sometimes you need to give them all the info you can, what type of modem do you have? White or Black modem? Another good test to run when you are experiencing problems is to do a ping test, pick any website and ping it, see if there is any packet loss.
Mountain doesn't change your speed on your modem, chances are there is something physically wrong with the wire in the unit, or a bad connection, remember, if the wire is there when a contractor goes to install, he wont replace it. | |
|
Ky_D
@mountaincable.net
| Lets clear things up here Mountain Cable DOES NOT throttle downloads. That is a fact.
Mountain, like all ISPs, can check for any kind of problems you're having with speed on their end. They have a tool that measures your signal levels, packet loss and latency, uptime, and any connection problems. If you called them and your modem is new, they see no problems from their diagnostic test, and see no signal/packet loss, the problem is on your end.
That is likely what happened and that's why they blamed your equipment. | |
| | Harcroft
join:2007-06-16
| Responding to your statements... First in response to joeyabs, I don't care who Mountaincable contracts out to. Either the installer does the job, or he does not. It should NEVER be up to the customer to have to research the installer to get a decent job done. If Mountaincable chooses an installer to do a job, then they are responsible for the installers work.
As for downloading being throttled, first of all every one of your comments assumes I'm a complete idiot.
I did try downloading multiple websites, over different protocols (ftp, http etc).
My PC's are all free of spyware and viruses, I check for both regularly so it most definitely was not that. I had also tried with multiple different PC's directly connected to the modem, and tried different cables as well.
Granted I have not experienced the massive slow downs I've had since my original review kudos to Mountaincable for that. But I STILL have frequent outages between 5 and 45 minutes. They happen at least once a week, sometimes more. I try resetting my modem, changing and rebooting my PC's and nothing seems to work. I can even log into the modem and communicate with it properly. I just can't get an IP from the DHCP server. The kicker is, I've spoken to a neighbor also on Mountaincable service and he's complained of the exact same issue.
This quite often happens late evenings or during the night when most users would be sleeping. Most users being offline does not give Mountaincable the right to deny service though. I have called in several times about this and the service agent insist that it is my hardware and that it could not be caused my them. I have demanded a new modem several times too since they've insisted it's on my end. Of course I got nowhere with that demand.
In response to Ky_D my modem is most definitely used, though it has "Tested" and a date on it with someones initials. 30 seconds of testing does not mean it works long term. Everything else you've mentioned I've responded to in my earlier statements.
In closing:
My installer (contracted by Mountaincable, not myself) did a half assed job despite my directions and requests.
My service is somewhat reliable, I have not experienced and major slowdowns in a few months but I am often denied service randomly at night which is completely unacceptable. | |
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Review by korona
UPDATED: 2.5 years ago
member for 2.7 years, 14 visits, last login: 1.7 years ago
Hamilton,ON
$39 per month
about 7 days
"Consistently fast speeds and unlimited bandwidth"
"Upload Speed is terrible"
"It beats Sympatico in every way"
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I have had mountain cable for 3 months before that I was stuck with Sympatico. While I had Sympatico I was very impressed and happy with download speeds up to 2mbps and although the speeds were inconsistent and there were always problems with the modem I was satisfied at that time. That all changed when I discovered mountain cable and switched to their service. They installed it quickly and answered all my questions I get consistent speeds over 5mps. I haven't had the slightest problem and all is good! I encourage you to get Mountain cable and free yourself from sympatico if you haven't done it yet.
Finally I don't have to talk to sympatico support, were they don't speak English, don't know what they are talking about and they couldn't care less about their any of their customers
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Review by Quantum_Flux
Posted: 2.5 years ago
member for 6.9 years, 48 visits, last login: 1.7 years ago
Hamilton,ON
$35 per month
"Reliable connection, unlimited bandwidth usage."
"Out of date download speed, horrible upload speed."
"Beats its only competitor: Sympatico"
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Been with MountainCable since they started offering cable internet. The speeds have always been constant and back in the day the 5Mbit download speed was nice. Years later however they haven't evolved whatsoever to compete with other cable companies. Still 5Mbit and upload is a near worthless 372Kbit.
With other ISP's offering near double the speed and in some rare cases, 5x the speed, I wish mountaincable had more competitors than just Bell because MC wins by default against Sympatico so they don't even have to try and advance themselves.
In an age where demos and trailers are 1-3GB, there needs to be some kind of change to the way MountainCable does things. Using online content delivery services like Steam, or Sony's Station Online, is an absolute chore with the slow speeds we get.
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Review by Quantum_Flux
Posted: 2.5 years ago
member for 6.9 years, 48 visits, last login: 1.7 years ago
Hamilton,ON
$35 per month
"Reliable connection, unlimited bandwidth cap"
"Download speed lacking, Upload speed is laughably bad."
"Better than Bell."
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Somehow this got entered twice....
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