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 Review by Ignite 
UPDATED: 140 days ago
member for 5.6 years, 1568 visits, last login: a few hours ago
 UK
 $70 per month (12 month contract)
 about 14 days
 "Decent downloads now"
 "Bad asymmetry, unreliable service"
 "Network needs fixing, poor return path, poor reliability"
| Pre Sales information:
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I have now upgraded from 20/768k to the DOCSIS 3 based 50M/1.5M in order to try and mitigate the congestion and signal issues which were causing my service to struggle to break 3 or 4Mbit at times.
Since this upgrade I am no longer subject to the throttling that other tiers of service suffer.
Service is ok but desperately short of upstream, a ratio of worse than 33:1 isn't good enough and needs addressing. Other than that I have no real complaints with the new service in mind, though it's dubious having to upgrade to escape a congested network.
Update: Since upgrade I've had some reliability issues, these have progressively gotten worse as time has gone on - I'm now at approximately 10% downtime over a period of 2 months - I have used broadband for over 9 years now and this is the most unreliable service I have ever had, 2nd place being another Virgin Media connection, and 3rd.
Followup comments:  
bluesurfer
@ntl.com
| Throttling A 3 Gig download in the space of a few hours amounts to about 3 full length movies or thousands of songs. A fraction of that should be sufficient for anyone using a broadband connection legally.
The network capacity is not infinite so stop being so damn greedy and let others get a chance. If I was Virgin Media and you were downloading at that rate regularly, I would be reporting you to the authorities. | |
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Ignite
Premium,VIP
join:2004-03-18
UK
clubs:
 ·BlueYonder Interne..
 ·Be There
1 edit | Re: Throttling said by bluesurfer :
A 3 Gig download in the space of a few hours amounts to about 3 full length movies or thousands of songs. A fraction of that should be sufficient for anyone using a broadband connection legally.
The network capacity is not infinite so stop being so damn greedy and let others get a chance. If I was Virgin Media and you were downloading at that rate regularly, I would be reporting you to the authorities.
Oh I see so the World of Warcraft Wrath of the Lich King expansion beta is illegal?
I do feel very guilty over my total 70GB downstream usage in the past 4 months being the incredible leech that I am.
Incidentally 3GB is equal to about 1/3rd of a dual layer DVD, which are available perfectly legally online. | |
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dirtwarrior
join:2008-03-21
 ·Verizon FIOS
| what Call me crazy but If I was paying for 20mbs down then I should get that all day and all night and what I download is nobodys business. if its on the net illegal is that my fault or my problem no it isnt its your's so dont be mad at me for downloading it be mad at the person responsible for putting up to be downloaded ehh. | |
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Ignite
Premium,VIP
join:2004-03-18
UK
clubs: | Re: what I did struggle for a second then realised you were answering the guy above lecturing on downloading  | |
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birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
| Re: what said by Ignite :I did struggle for a second then realised you were answering the guy above lecturing on downloading dirt hasn't quite yet grasped the concept of replying to a post by clicking on the little "Reply" button instead of the big "Reply OP" button.
He *is* improving, however. He's using his new-found knowledge of commas and periods to improve the readability of his comments. Although, if he gets a little flustered he reverts back to earlier behavior.
See »Re: Want faster DNS | |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | Re: what That thread is an instant classic. He brings cluelessness to a new level. | |
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Review by tbawden
UPDATED: 198 days ago
member for 7.2 years, 95 visits, last login: 198 days ago
UK
$68 per month (12 month contract)
about 14 days
"set up is straight forward"
"unstable connection, low upstream, poor tech support"
"not worth the money!"
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This is a 10mb package that is capped during peak time. (advertised as uncapped) Typical speeds have been as low as 0.2mb need I say more?
Followup comments: pcoventry76
Premium
join:2007-06-20
s25br
·BlueYonder Interne..
| not a fair review no it is not capped it is managed, i get 20mb 24/7 as i never go over the 3GB limit between 4pm-midnight
clean your pc of spyware and get a firewall that dosen't leek connections and you might find its better.
ask TS if you dont know whow to do this you'll be amazed at how many open ports you have running you didnt know about | |
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marty99999999
@co.uk
| i disagree ever since virgin took over telewest, the service is disgusting.. unaceptable in fact.. rather than upgrading there network, they cap if you go over limits (far from unlimited useage) so they heavily over subscribe as many customers as they can get...
virgin media is now an utter shamefull BB service, they got rid of all telewest management and got there own krew in who dont know a single thing.. there premium rate call line for tech support is in india to people who barley speak a word of english, who read from a book, and things like throttling isnt not in the book...
there a complete joke.. | |
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Geordie Boy
@co.uk | Virgin AKA Telewest Absolutely agree with Marty99999999. Crap since Virgin took over... | |
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 Review by GeorgeCr
UPDATED: 237 days ago
member for 6.3 years, 2107 visits, last login: 19 days ago
Sheffield,UK
$22 per month (12 month contract)
about 8 days
"Available in download speeds up to 20mb"
"Have to pay for tech support calls even with top 20mb package, Far too slow relative to advertised speeds"
"Reliable connection, just hope you don't need tech support"
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I've been running with Telewest Blueyonder since they launched (now Virgin Media).
Best experience was getting the installation up and running. Pre-sales staff were
very helpful, and the engineers got the service up and running in a matter of minutes without any fuss. (Cable modem connected to an existing ethernet card,
but now you can also pay for an ethernet card to be installed if you don't want to
do it yourself)
IP address is dynamic.
Upgrading from a slower speed package only took a quick phone call and re-start of the cable modem.
Actual bandwidth available is typically 2mb. Far short of the 20mb claimed.
Update - September 2008:
Downgraded to the 10mb package which would have saved around $7 per month, but they offered a TV, phone and broadband deal for 12 months where the overall cost is around $45 cheaper. This means the 10mb service is effectively around $22 per month as the TV and phone services remain unchanged. List price for 10mb service is around $43 per month.
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 Review by paulsysp
UPDATED: 262 days ago
member for 7.8 years, 1721 visits, last login: 38 days ago
undisclosed location
$10 per month
"None now - cheap and reliable as long as you only check your email"
"Since Virgin took over its a pointlerss service"
"Look elsewhere now -"
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Since RIchard Bransons empire took over - this service has gone from the best to the worst - there is just no need for traffic shaping, just upgrade your servers - yes this costs money - but do you think the internet is just to check your email's??
Well had a day off last week and decided to download a file from the net - hey presto VM have now introduced new traffic shaping technology!!
So if you take there new 50MB service and download inexcess of their agreed amounts your throttled back a total of 75%
»allyours.virginmedia.com/html/in···fic.html
why pay for a substandard service? why give you that speed and say sorry you've crossed the threshold...!!
I want to go DSL now - found a TitanADSL »www.ispreview.co.uk/review/products/586.html however I have to pay for a BT line installation!!
Followup comments: therippa
join:2009-02-01
united kingd
| Waste Of Time Internet I have been with Virgin since the very early NTL/Telewest days and up until last year never had a single problem with it.
Then one day i started to get a lot of Disconnections on games, net pages crashing or taking ages to load. After continuing to report this since October last year and 34 phone calls later, i finally got a call from a senior technician to admit and confirm the is an exchange traffic overload problem in my area, and surprise surprise its been faulty since Oct 2008.
Now for the great part, getting to this answer has taken me to their Indian call centre on numerous occasions where they all spout the same " Have you reset/tried a new modem" drivel. In short i now have a massive internet Packet Loss and connection issue which wont be fixed until.... October 2009!!!!!
I cannot believe the cheek, and have been offered no refund, reduced rate or anything. We have basically been told by virgin we are free to look elsewhere for a new ISP. Which is what i am in the process of doing, poor service from a BIG company. | |
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Review by Nygma
Posted: 355 days ago
member for 7.1 years, 32 visits, last login: 5 days ago
UK
Contract price not specified.
"Reliable connection without many hiccups. Blazing speed."
"If in the even something goes wrong... pray!"
"The fault reporting is the worst I have EVER been subject to. Call centre in India is a waste of time and ridiculously expensive"
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I have been with Blueyonder (now Virgin Media) since 512mb and steadily been increased in speed up to 20mb.
The 20mb is blazingly fast and in my area I actually do get anything up to 21mb depending on the time of day.
Having said the good stuff. If there is ever a fault on it (rare for me) the technical support is the worst EVER. The call centre in India do nothing but read from a list of what to do even if you have done it 15 times already and then they put you on a waiting list for an engineers visit which can take anything up to 14 days.... and at 25p per minute... its bloody expensive for a distinct lack of anything positive.
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Review by detheridge02
Posted: 1.1 years ago
member for 1.1 years, 0 visits, last login: 1.1 years ago
S64TB
$54 per month (12 month contract)
about 7 days
"Steady connection at 4Mb for a 4Mb cable connection. Online support"
"Poor quality wireless router (bodged netgear). Phone support"
"Everything works after a few niggles"
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Had an issue with the supplied Netgear routers. Had two replacements sent to find it was the cable modem causing the issues. Online support were great but phone support is very poor, the people at the other end don't know what they are talking about (Indian call centre).
TV is great, little slow on the TV guide compared to Sky but more bang for bucks with the On Demand services and movie rentals.
Phone, well its a phone!
Installation was great. Guys that did the install removed their shoes before entering my property every time, even if it was just to get a screw driver. They understood my needs (TV one room, phone another and broadband yet another).
Went for the sweet 16 package but am already thinking of upgrading to 20Mb broadband an possibly boosting the TV package as well.
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Review by stevenleslie
Posted: 1.2 years ago
member for 3.5 years, 18 visits, last login: 327 days ago
UK
$29 per month (12 month contract)
about 10 days
"ALWAYS A VERY FAST AND RELIABLE CONNECTION"
"Not really any issues, but the traffic throttling if on the lower speeds can be frustrating"
"BEST AND FASTEST CONNECTION YOU'LL GET"
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I have previously used ADSL (Phoneline) connection and was happy enough but my yearning for Superfast speeds brought me to VM. I hear they are even talking about 50 Meg download speed in very near future. I joined Telewest before the VM branding and OK there was a few teething problems which can more or less be explained by the fact that most of the network was being upgraded to allow 20 MEG speeds. I am currently paying £29 per mth for the XL (20 MEG) package. Tech Support are not the best (or so I've heard) but I have never had any problems that clearing Internet Cache, checking modem/router/PC connections or rebooting everything hasn't fixed.
OK so the traffic management can be a pain if you are on the slower speeds but I think it is necessary in some form or other what with more and more people leaving bittorrent clients running 24 hours a day.
I was supplied the Motorola Surfboard SB5101E modem and have no problems getting 20 MEG speed with it. Since upgrading to 20MEG speed from 2MEG my speed has rarely been below 12MEG and is usually around 18 or 19.
I would definitely recommend if you are in a cabled area as looks like you could have 50MEG download speed for around the £29 per mth price just now and you won't get anywhere near that with ADSL (Phoneline connection) for a few millenium
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Review by pcoventry76
UPDATED: 1.4 years ago
member for 2.4 years, 13 visits, last login: 1.4 years ago
s25br
$26 per month (12 month contract)
about 5 days
"Super fast service, no phoneline needed, fibre so reliable."
"Tech Support and confusing traffic management update."
"If you have all 3 services there is not enough bandwidth to go around"
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I have 20MB i had 20MB a year ago and in between I had TV and phone. BB slowed down a lot. If you have all 3 its bad on its own it's wicked I gave up my landline for cable and skype
Ordered on the friday as already had the points in the house modem arrived on the tuesday 5 mins setting it up 1 phonecall and hello 2500k a second
Shame about the new and totally confusing traffic management though.
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Review by punkydawg
Posted: 1.8 years ago
member for 7.1 years, 22 visits, last login: 335 days ago
UK
$50 per month (12 month contract)
about 4 days
"Reliable, in that there's always a connection."
"Speed is nowhere near what I pay for, and tech support is now an 09 premium rate number"
"Since becoming Virgin Media, my service has got slower and tech support are worse than useless."
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I wish Virgin Media were as good as Virgin Atlantic, but they're nearly as bad as Virgin Trains.
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Review by mattaob
Posted: 1.9 years ago
member for 1.9 years, 1 visits, last login: 133 days ago
undisclosed location
$120 per month (month by month)
about 35 days
"Arranging was easy"
"Slow, unreliable - terrible customer service - terrible price"
"If I was looking again - I'd look elsewhere."
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Package is XL (supposed to be 20Mb/s) I'm lucky if I get 1Mb/s to 2Mb/s
Costs £60 somthing per month (including phone package)
Terrible customer service
Techsupport hasn't a clue
Overall out of 10 I'd struggle to give it 1.......
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