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Review by cfp123
Bad "Towers are overloaded so the speed is terrible!"
- Location: Midvale,Salt Lake,UT
- Cost: $39 per month
|Pre Sales Information:|
Value for money:
Make sure they can connect you to a good tower before you agree to anything. And don't let them tell you over the phone they can connect you to a good tower - make them come out in person. For us there were trees in the way so they could only get us on one of their main towers that is completely overloaded so you can't get much from it, especially at peak times.
We paid for 5 Mbps and I've never had more than 2.86 Mbps and during peak times like weekends I'm somewhere around 1.5 Mbps. I can't stream anything. Netflix won't even work and Youtube is ALWAYS buffering.
When I called to have it fixed they said they might have something better in 1 to 6 months but no garantee. When I asked for a refund because I paid the $99 install they told me I was too late. I've had them for somewhere around 3 weeks but if you don't cancel within 7 days your out of luck.
Seriously I am so disappointed. They are overloading their towers just to get customers and hoping people don't complain too much. It's not worth it.
member for 277 days, 0 visits, last login: 277 days ago
lodged 277 days ago
Review by loopy44
Good "Decent value, good product, good support staff"
- Location: Eagle Mountain,Utah,UT
- Cost: $35 per month (24 month contract)
- Install: about 2 days
Bad "Requires rebooting hardware too often, better value with other providers"
Overall "Good service for general internet use. Wouldn't recommend for power users."
|Pre Sales Information:|
Value for money:
I've used Utah Broadband for nearly 5 years now. During that time they were aquired by another company (Airwired was the name I believe), then my understanding is that the original owner/CEO repurchased the company and switched the name back to Utah Broadband. As of June 2011, they're known as Utah Broadband.
Anyway, in the 5 years I've been with them I've been relatively happy. They have a good product, decent reliability and pretty darn good tech support and customer service. I've rarely had to be on hold with them for more than a couple of minutes when calling about billing or tech support. They've treated us fairly and overall I feel like I've gotten my moneys worth.
However, (now for the not-so-good-side), I'm not exceedingly pleased with the speed, reliability or value.
Speed - Typically if you run Speedtest.net during non-peak hours (mornings and daytime during weekdays) you'll find you're getting the advertised speeds. I subscribed to the 1.5 MBit package for my first couple of years then upgraded to the 3 MBit packages. I'd get pretty darn close to my paid-for speeds during these times. However, during peak times such as nights and weekends, I would typically get around 50-75% of that, sometimes less. I understand the concept of sharing bandwidth with a wireless connection, but getting 1 MBit on a Saturday night when I'm trying to catch up on an episode of House or CSI is frustrating. Overall, if you're surfing the web or checking email this isn't a problem. But if you're doing anything more intensive such as streaming or P2P software, you're likely to encounter trouble.
Reliability - The relibility of their network is actually very good. I rarely encountered problems during storms, rain, snow, wind, etc. (and the wind is pretty crazy out here in Eagle Mountain). In the 5 years I was with them I had two dish calibration issues where they had to come out and re-align the dish, a couple of outages which were due to lines inadvertantly cut (not the companies fault) and a handful of downtimes due to tower issues or other problems. Overall, not a big deal. I'm sure the big boys like Comcast and Qwest have had the same number of outages per month/year. It's to be expeceted. So that's not a problem. The problem lies in whatever hardware is used for receiving the signal at your home. I routinely had to reset the hardware/modem by unplugging it, waiting about 15-30 seconds, then plugging it back in. This is actually the first thing they'd ask us to do when we called with problems, and it solved the problem 95% of the time. Easy fix, I know, but having to do it at least once every other day, sometimes several times in one day, is a pain in the neck. I actually got to the point where I hooked the hardware up to a power strip and routed it to my computer so I could just flip a switch at my desk for a minute, then flip it back on. And voila! Interenet worked again! Kind of dumb, but that's the way it is.
Value - I've since switched to another ISP. It's not always easy to judge the value of an ISP until you use them, as other aspects of their service could totally suck. Digis is a great example. On paper they look great. In June 2011 they were running a promotion for a 10MBit connection for $25. Great price right? Wrong, if you read the reviews. I never signed up with them due to the vast pages of terrible reviews. If the reviews are even half true, they're still a terrible ISP. So one has to consider more than speed with considering value. But take Direct Communications in Eagle Mountain. They provide an 8MBit connection (with a 1MBit upload) + an emergency phone service (never use it, but hey, it's there anyway) for $43 after taxes and fees. And this is DSL, which is considerably more reliable than wireless and no download limits. With Utah Broadband at $35 for 3 MBit and $45 for 5 MBit, it's a no brainer to go with Direct Com. Qwest has similar pricing if it's available (not in Eagle Mountain). Comcast gets expensive so I wouldn't compare them, but if you need serious speed then they're the one to go with. Overall, there's just better speed for the money. But they're slightly cheaper than Rapidwave, which is also a wireless ISP servicing Eagle Mountain. So they're not the best value, but they're not bad either.
I would recommend Utah Broadband to the general internet users out there. But if you're a power user, rely on the internet for phone, streaming or heavy downloading, go with a wired connection such as cable, fiber optics or DSL.
member for 2.5 years, 0 visits, last login: 2.5 years ago
updated 2.5 years ago
Review by rydog
Good "speed, reliability great support staff"
- Location: Syracuse,Davis,UT
- Cost Contract price not specified.
Bad "haven't experienced any yet"
Overall "Great service for any area. MUCH better than Digis"
I have been with Utah Broadband for only a week and a half but think it is great. I have the 5mps service and as I type this right now my download speed is 4mbps after running a speed test to a New York Server from Utah. It is 6:30pm which is a peak time. Most of the time the speed is just below 5mbps but not by much.
I have had to contact support once but not because of an issue with their service. I was trying to hook up XBOX live through my router using the Utah Broadband connection. It came down to a quick setting that they walked me through in my router and it was up and running and working great. I play games on XBOX Live with the same ping time the 1mbps service from Qwest gave me which was 50ms.
I have also streamed Netflix movies & tv shows with full bars of power.
Anyone who is with Digis or is thinking about using them for their service I would not recommend them. Their service is constantly down and you are always on the phone (on hold) waiting for support.I was with them for two years.
Moving to Utah Broadband is a night and day difference.
member for 3.7 years, 1 visits, last login: 3.6 years ago
lodged 3.7 years ago
Review by moosor
Good "Speed, reliability"
- Location: Pleasant Grove,Utah,UT
- Cost: $55 per month (24 month contract)
- Install: about 3 days
Bad "Cost - slightly high, but not bad for the speed"
Overall "A great option depending on where you live."
|Pre Sales Information:|
Value for money:
I live in the NW part of Pleasant Grove, and due to location, my home could not get Comcast, Digis, or Rapidwave. Comcast doesn't service the neighborhood, and the other two wireless providers couldn't get a line of sight. Qwest DSL is too far away to get a speed higher than 1.5 Mbps. So, Utahbroadband was sort of my last resort for good speed.
They did the install within a day or two of my order, and ran the cable to a particular point in my unfinished basement, per my request. So, the installation was great.
They have 3 different packages: 1.5, 3, and 5 Mbps. I chose the 5 Mbps. The cost is higher than some other wireless providers; however, I think Utahbroadband is less known than Digis or others, and perhaps this leads to less network congestion.
Initially, the speed appeared to be about 3 Mbps, and I called Utahbroadband, and the technician changed some settings and got it up to 5 Mbps. I've been checking my speed intermittently over the past couple weeks, and I consistently get 5.5 Mbps down and about 500 kbps up.
I've only had the service for a few weeks, but so far I am very happy with it. No issues with loss of service at all.
member for 4.4 years, 0 visits, last login: 4.4 years ago
lodged 4.4 years ago