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Review by (hidden by request)
Posted: 93 days ago
(review was emailed from domain wwt.com)
 Maryland Heights,Saint Louis,MO
 Business customer
 $159 per month (12 month contract)
 about 2 days
 "Incredible value, T1 for $159, immediate throttle-up of emergency bandwidth"
 "Requires line-of-sight"
 "Can't go wrong"
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The connection was originally subscribed for a test-lab, and it is an incredible value when compared to other local T-1 offerings. We pay $159 for 1.5 Mbps (via an Access5830) and we're about to upgrade to 5.0 Mbps.
When a repeater issue caused an outage on our other carrier's T-1s this week, we were able to quickly switch the entire building to our wireless connection to restore services. With a phone-call, we also received immediate throttle-up of emergency bandwidth.
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Review by RUOnTheNet 
Posted: 1 year ago
member for 1 year, 0 visits, last login: 1 year ago
Saint Louis,Saint Louis,MO
Contract price not specified.
"none"
"losts"
"not sure if they want smaller users."
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Tried calling St. Louis Broadband to sign up for res. service.
A woman answered - she was going into an elevator and tried directing me to their website - to complete their form- ??? Why - why not simply take my info and sign me up.
\
I explained (since we are in internet marketing) that their web site had an error on the link for Res. service that directed the user to the small biz plan.
She asked where I was, told here, and said it's only West County - told her I was in W. County - she said only in limited areas. Told her I was interested in the bus and if she could help - said she was trying to get up some antenna's before the storm - my mind was - she is receptionist, tech support, sales support . on a cell phone. Then she starts boasting about how service oriented the company was - and that it was sign they were doing well.. ?? Strange way to judge a business. Told her to call me when she had a moment - she said ok. Then I asked if she wanted to take down my # and name - ... couldn't continue with them..
Appears they only want the high end business and individual res users are too small $$ - here's hoping they can survive without us!
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Review by looking4dsl
Posted: 1 year ago
member for 1.1 years, 12 visits, last login: 91 days ago
Grubville,Franklin,MO
$99 per month (12 month contract)
about 3 days
"Very fast service, DSL not available, fast installation"
"nada"
"Glad we found them!"
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We have a business in an in area (Maryland Heights) where one would think there would be DSL, but there is not. We seem to be too far from the telephones office.
We are in a shopping mall where there is another one of St. Louis Broadbands customers and they recommended them to us. We then checked here for reports about the company and decided to go ahead with the order.
The price that we contracted at is not the same as the price on dslreports, in fact it is about $30 per month less. We have a 5 meg download and are paying $99 per month. I have no idea what the equipment is that they use, but the receiver is a small antenna on our roof that cannot be seen from the street.
They set up our service today, we just ordered it this week. Great service, so far, actually better than our charter service at home. The technician setup our router and checked our computers and she seemed very competent. She actually spent some time helping us setting up our VPN so we can work from home.
We will update in about a month.
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Review by Wadester
UPDATED: 3.3 years ago
member for 4.9 years, 10 visits, last login: 2.2 years ago
Maryland Heights,Saint Louis,MO
$59 per month (48 month contract)
"Very fast connection"
"See Note"
"See Note"
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Updated Review:
It’s been well over a year now since my last review of this company. At the time I was having serious connectivity issues with no response until I wrote the review. That seems like yesterday since the problems have been going on for quite a while again. My connection gets interrupted a few times per hour, and the outage varies in length… anywhere from 1-2 times within a 5 minute period, to several times per hour. Other times the link will stay stable for 6-8 hours. I put up with it for the most part during that time, but then came Thanksgiving weekend when I was on call. The connection went down early that week… I called the CEO directly on her cell phone that Wednesday afternoon and was told that she was sorry, but could not help me (I wont go into why), and that I would have to call their tech support. Okay fine… I called tech support and the guy was of no help at all… just said he knows that it is down and it would probably stay that way till that Friday. No reason could be given other than he knows how I feel and he cant go into the details. I am a Windows Server Admin at a Fortune 500 company, so I sat back and thought about what would happen if I treated our customers the same way… it was hard to do because we have rapid response and resolution times so client impact is kept to an absolute minimum… period. That is what we get paid for plain and simple. So what do you think would happen if our midrange operations called me about a server that was down and was having major impact on clients, and my response was “I know how they feel but cant go into the details… it should be up in a few days”. That’s right… I would not be able to afford wireless because I would not have a job anymore. So by Friday the connection was still down and when I call back that day they said “gosh… probably wont have it back up till Monday”. As you can imagine I complained quite a bit and later on that Friday it magically came back up. They did let me know that they will credit my account for the next month service… it’s nice, and I appreciate that, but I don’t want it to seem like that is all I am looking for… just a reliable connection. When I also mentioned the issue about my frequent connection loss, I was told that they would call me back about it the following week… never happened but providing the history here it was not surprising at all. About a month ago I called back in so I could have them look into this, but I was told that they have not heard of any problems… and that they would know to, because they monitor their connections and when there is a problem they get an email. Well what if it is 2 in the morning?? Oh well, the guy said someone would call me back… guess what… it never happened. Last week I sent them a very nice, very detailed message regarding the problems and they didn’t even have the courtesy of replying back to me. The link was also down this morning for several hours. I have also been unable to my machines from work all afternoon… Could be something wrong at my house, but I have a feeling that when I get home to check it out, it will not be on my end… just a hunch.
Maybe their business is so darn good that they can afford to treat their customers this way. I mean, after my last review I was told that maybe they are not the right business for me. Great response to a paying customer… Because the link is not stable that they may not be the right business for me. At least we are just talking about wireless here and not an airline or something, because that would be a lot worse to tell someone “I know the aircraft that you are riding on right now (and will be for the next week) has had frequent engine failures but we cant go into the details… we may be able to fix it Friday.”
My on call rotation is coming up again, and it bothers me that I may have an unreliable connection, but I guess there is always smoke-signals.
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Review by jeffgc
Posted: 4.4 years ago
member for 4.4 years, 0 visits, last login: 4.4 years ago
Saint Louis,Saint Louis,MO
$139 per month (12 month contract)
about 1 days
"748 up and 748 down...all the time. Very pleased with service"
"None"
"Prefer over DSL"
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I considered DSL and cable but chose wireless. It has performed perfectly from the day it was installed. Tech service has been excellent. It's nice to talk with a real person quickly. I'd recommend the service to a friend.
Jeff C.
Followup comments:  
stljpc
join:2005-03-02
Saint Louis, MO | St. Louis Won't do business with this company per the first review. No excuse ever for extended outages. I'll stick with SBC. Never had a problem with them. | |
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Air WAV
join:2000-09-16
Saint Louis, MO
| Re: St. Louis said by stljpc :Won't do business with this company per the first review. No excuse ever for extended outages. I'll stick with SBC. Never had a problem with them. The referenced comment was dated 2003.
The network in 2003-2005 was known as A Wireless Gateway.
One of the original founders of AWG formed St. Louis Broadband and bought the network in November 2005.
Since the take over, StLBB has not been aware of any service call issues.
If we were called, we responded.
However, in late 2005 we witnessed some connectivity issues due to changing upstream providers and interference. These were growing pains that no ISP chooses to endure, because we know that they are passed down to the client.
We also incurred some brief and spotty issues in early 2006. These issues were due to the structure of the old network.
Since then we have rebuilt the weak links in our network and it has been rock solid ever since!
We are truly sorry if you were one of these inconvenienced clients. If you were, you would know we know how important your service is. As a testimony we offered free service to keep your alliance.
Victoria Proffer
President
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StLBroadband.com | |
| murmur
join:2003-04-02
Indianola, IA | STLBroadband Plans Seems there's some significant discrepancy between the (low-end) plans mentioned on stlbroadband.com and the ones in the table that were updated 13 weeks ago, here on dslreports. I wonder which ones are more correct? | |
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Review by rosspettid
Posted: 4.8 years ago
member for 7.7 years, 173 visits, last login: 3.4 years ago
Saint Ann,Saint Louis,MO
$59 per month (24 month contract)
about 3 days
"Runs at Advertised Speeds and you Get a fixed IP !"
"No bad Points"
"The best service you can get !"
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These people were great !
Reasons:
1) Our power went out. They detected a proplem with my connection and called me to help. I about had a heart attack ! No one does that !
2) The installation was a $100 flat fee and they spent at least 4plus hours on the install and did not upcharge me for the extra time they spent.
3) No problems or downtime with the connection.
4) Their system plugged strait into our Neatgear ro318 Cable-dsl router.
5) Here is the line quality test »/quality/nil/1107314
6) Fixed IP Address.
Final Thought.
This service is at my work.
The installation wasn't 100% smooth, but they still did a great job.
A Wireless Gateway were very nice people. If you have the extra money This service is far greater than cable, satellite, or dsl in the St. Louis area. All you need is line of site and your going to be crankin'
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St Louis Broadband
Re: Residential Service