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Review by looking4dsl See Profile

  • Location: Grubville, Franklin, MO, USA
  • Cost: $99 per month (12 month contract)
  • Install: about 3 days
Very fast service, DSL not available, fast installation
nada
Glad we found them!
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

We have a business in an in area (Maryland Heights) where one would think there would be DSL, but there is not. We seem to be too far from the telephones office.

We are in a shopping mall where there is another one of St. Louis Broadbands customers and they recommended them to us. We then checked here for reports about the company and decided to go ahead with the order.

The price that we contracted at is not the same as the price on dslreports, in fact it is about $30 per month less. We have a 5 meg download and are paying $99 per month. I have no idea what the equipment is that they use, but the receiver is a small antenna on our roof that cannot be seen from the street.

They set up our service today, we just ordered it this week. Great service, so far, actually better than our charter service at home. The technician setup our router and checked our computers and she seemed very competent. She actually spent some time helping us setting up our VPN so we can work from home.

We will update in about a month.

UPDATE: June 6th, 2009.

I just love these folks. We had a fire and had to move to another building. They got us moved and our service was up and on before we were in the new building. Good value and service!

member for 16.9 years, 13 visits, last login: 14.8 years ago
updated 14.8 years ago

looking4dsl
join:2007-04-04
Maryland Heights, MO

looking4dsl

Member

St. Louis Broadband

Great service!

Review by (hidden by request)

  • Location: Maryland Heights, Saint Louis, MO, USA
  • Business customer Business customer
  • Cost: $159 per month (12 month contract)
  • Install: about 2 days
Incredible value, T1 for $159, immediate throttle-up of emergency bandwidth
Requires line-of-sight
Can't go wrong
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

The connection was originally subscribed for a test-lab, and it is an incredible value when compared to other local T-1 offerings. We pay $159 for 1.5 Mbps (via an Access5830) and we're about to upgrade to 5.0 Mbps.

When a repeater issue caused an outage on our other carrier's T-1s this week, we were able to quickly switch the entire building to our wireless connection to restore services. With a phone-call, we also received immediate throttle-up of emergency bandwidth.

(review was emailed from domain wwt.com)
lodged 16.1 years ago


Review by RUOnTheNet See Profile

  • Location: Saint Louis, Saint Louis, MO, USA
  • Cost Contract price not specified.
none
losts
not sure if they want smaller users.

Tried calling St. Louis Broadband to sign up for res. service.

A woman answered - she was going into an elevator and tried directing me to their website - to complete their form- ??? Why - why not simply take my info and sign me up.
\
I explained (since we are in internet marketing) that their web site had an error on the link for Res. service that directed the user to the small biz plan.

She asked where I was, told here, and said it's only West County - told her I was in W. County - she said only in limited areas. Told her I was interested in the bus and if she could help - said she was trying to get up some antenna's before the storm - my mind was - she is receptionist, tech support, sales support . on a cell phone. Then she starts boasting about how service oriented the company was - and that it was sign they were doing well.. ?? Strange way to judge a business. Told her to call me when she had a moment - she said ok. Then I asked if she wanted to take down my # and name - ... couldn't continue with them..

Appears they only want the high end business and individual res users are too small $$ - here's hoping they can survive without us!


member for 16.9 years, driveby review (so far)
lodged 16.9 years ago

looking4dsl
join:2007-04-04
Maryland Heights, MO

looking4dsl

Member

Residential Service

We also asked about residential service, since it works great for our business. We were told that they are working on it, but they are still building out their network...we are wanting their service at our home too.

Air WAV
join:2000-09-16
Saint Louis, MO

Air WAV

Member

Re: Residential Service

We are now offering residential service. Give us a call!

Review by Wadester4 See Profile

  • Location: Maryland Heights, Saint Louis, MO, USA
  • Cost: $59 per month (48 month contract)
Very fast connection
See Note
See Note
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

Updated Review:

It’s been well over a year now since my last review of this company. At the time I was having serious connectivity issues with no response until I wrote the review. That seems like yesterday since the problems have been going on for quite a while again. My connection gets interrupted a few times per hour, and the outage varies in length… anywhere from 1-2 times within a 5 minute period, to several times per hour. Other times the link will stay stable for 6-8 hours. I put up with it for the most part during that time, but then came Thanksgiving weekend when I was on call. The connection went down early that week… I called the CEO directly on her cell phone that Wednesday afternoon and was told that she was sorry, but could not help me (I wont go into why), and that I would have to call their tech support. Okay fine… I called tech support and the guy was of no help at all… just said he knows that it is down and it would probably stay that way till that Friday. No reason could be given other than he knows how I feel and he cant go into the details. I am a Windows Server Admin at a Fortune 500 company, so I sat back and thought about what would happen if I treated our customers the same way… it was hard to do because we have rapid response and resolution times so client impact is kept to an absolute minimum… period. That is what we get paid for plain and simple. So what do you think would happen if our midrange operations called me about a server that was down and was having major impact on clients, and my response was “I know how they feel but cant go into the details… it should be up in a few days”. That’s right… I would not be able to afford wireless because I would not have a job anymore. So by Friday the connection was still down and when I call back that day they said “gosh… probably wont have it back up till Monday”. As you can imagine I complained quite a bit and later on that Friday it magically came back up. They did let me know that they will credit my account for the next month service… it’s nice, and I appreciate that, but I don’t want it to seem like that is all I am looking for… just a reliable connection. When I also mentioned the issue about my frequent connection loss, I was told that they would call me back about it the following week… never happened but providing the history here it was not surprising at all. About a month ago I called back in so I could have them look into this, but I was told that they have not heard of any problems… and that they would know to, because they monitor their connections and when there is a problem they get an email. Well what if it is 2 in the morning?? Oh well, the guy said someone would call me back… guess what… it never happened. Last week I sent them a very nice, very detailed message regarding the problems and they didn’t even have the courtesy of replying back to me. The link was also down this morning for several hours. I have also been unable to my machines from work all afternoon… Could be something wrong at my house, but I have a feeling that when I get home to check it out, it will not be on my end… just a hunch.

Maybe their business is so darn good that they can afford to treat their customers this way. I mean, after my last review I was told that maybe they are not the right business for me. Great response to a paying customer… Because the link is not stable that they may not be the right business for me. At least we are just talking about wireless here and not an airline or something, because that would be a lot worse to tell someone “I know the aircraft that you are riding on right now (and will be for the next week) has had frequent engine failures but we cant go into the details… we may be able to fix it Friday.”

My on call rotation is coming up again, and it bothers me that I may have an unreliable connection, but I guess there is always smoke-signals.



member for 20.8 years, 10 visits, last login: 18.1 years ago
updated 19.2 years ago


Martindziad
Premium Member
join:2002-04-04
Chicago, IL

Martindziad

Premium Member

No Service for this kind of patience?

WOW All i have to say is that you have patience, i would be on fire after my connection would be offline and back online even in one time during any month.

But try to see if you can give them a review on BBB if they keep on lets say breaking the contract like going down for a few days like you said. Then going back on after a few and acting like nothing can be done.
I would contact »www.bbb.org/ and let them know to keep an eye out for this company. I'm sure if they care for their rep they would want to be on a 5 star level.

Sorry to hear that you have to be driving to work every time the dam thing goes out, maybe try to get a Dail-up from a some company.
Or look for a business line from another ISP as AWireless Gateway does not offer a business plan. Which speaks of their quality of service to me.

Sincerely, Martin
Martindziad

Martindziad

Premium Member

Glad...

Well i'm glad that it's working out for you, hope the service stays up there as we can see they are trying their best.
Very good to see that this company is doing what it takes to take care of the costumer.

Air WAV
join:2000-09-16
Saint Louis, MO

1 recommendation

Air WAV

Member

Explaination of Service

I can fully understand your disappointment in our service over the last month. We have had two issues that have been out of our control, but we have worked out some resolution and I feel you are owed an explanation.

The reason the service in October was "in" and "out" was due to the fact that there was another WISP that turned up service in our area without the due diligence of running a spectrum analysis (to see what channels we are operating on), this is poor RF etiquette. Since discovering this by running our own SA, we have contacted this company and worked out a channel plan so that this does not occur again.

The second reason, as you know, is a fire in the building that we broadcast from. As of late last night the power has been restored, but I am told it will have to be cut again for further repair (possibly this weekend). However, we will have power through our newly purchased generator, so there will be no outage to you or any of our other customers.

Further more, your account has been credited with two months of service for your patience. We appreciate your business and want to keep you as a satisfied customer. These are unfortunate growing pains that we are sorry to pass on to our customer.

Thank you for your patience and understanding.

Sincerely,

Victoria Proffer - CEO
A Wireless Gateway, LLC

Review by jeffgc2 See Profile

  • Location: Saint Louis, Saint Louis, MO, USA
  • Cost: $139 per month (12 month contract)
  • Install: about 1 days
748 up and 748 down...all the time. Very pleased with service
None
Prefer over DSL
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:

I considered DSL and cable but chose wireless. It has performed perfectly from the day it was installed. Tech service has been excellent. It's nice to talk with a real person quickly. I'd recommend the service to a friend.

Jeff C.

member for 20.3 years, 1 visits, last login: 13 years ago
lodged 20.3 years ago


stljpc
join:2005-03-02
Saint Louis, MO

stljpc

Member

St. Louis

Won't do business with this company per the first review. No excuse ever for extended outages. I'll stick with SBC. Never had a problem with them.

Air WAV
join:2000-09-16
Saint Louis, MO

Air WAV

Member

Re: St. Louis

said by stljpc:

Won't do business with this company per the first review. No excuse ever for extended outages. I'll stick with SBC. Never had a problem with them.
The referenced comment was dated 2003.

The network in 2003-2005 was known as A Wireless Gateway.

One of the original founders of AWG formed St. Louis Broadband and bought the network in November 2005.

Since the take over, StLBB has not been aware of any service call issues.
If we were called, we responded.

However, in late 2005 we witnessed some connectivity issues due to changing upstream providers and interference. These were growing pains that no ISP chooses to endure, because we know that they are passed down to the client.

We also incurred some brief and spotty issues in early 2006. These issues were due to the structure of the old network.

Since then we have rebuilt the weak links in our network and it has been rock solid ever since!

We are truly sorry if you were one of these inconvenienced clients. If you were, you would know we know how important your service is. As a testimony we offered free service to keep your alliance.

Victoria Proffer
President
murmur20
join:2003-04-02
Saint Louis, MO

murmur20

Member

STLBroadband Plans

Seems there's some significant discrepancy between the (low-end) plans mentioned on stlbroadband.com and the ones in the table that were updated 13 weeks ago, here on dslreports. I wonder which ones are more correct?






Review by rosspettid See Profile

  • Location: Saint Ann, Saint Louis, MO, USA
  • Cost: $59 per month (24 month contract)
  • Install: about 3 days
Runs at Advertised Speeds and you Get a fixed IP !
No bad Points
The best service you can get !
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:

These people were great !
Reasons:

1) Our power went out. They detected a proplem with my connection and called me to help. I about had a heart attack ! No one does that !
2) The installation was a $100 flat fee and they spent at least 4plus hours on the install and did not upcharge me for the extra time they spent.
3) No problems or downtime with the connection.
4) Their system plugged strait into our Neatgear ro318 Cable-dsl router.
5) Here is the line quality test »/quali ··· /1107314
6) Fixed IP Address.

Final Thought.
This service is at my work.
The installation wasn't 100% smooth, but they still did a great job.
A Wireless Gateway were very nice people. If you have the extra money This service is far greater than cable, satellite, or dsl in the St. Louis area. All you need is line of site and your going to be crankin'

member for 23.6 years, 173 visits, last login: 19.3 years ago
lodged 20.7 years ago

flaus79
join:2003-06-16
Menlo Park, CA

flaus79

Member

ooooyeaaaa what ur speed?

what ur down and up

dvd536
as Mr. Pink as they come
Premium Member
join:2001-04-27
Phoenix, AZ

dvd536

Premium Member

Re: ooooyeaaaa what ur speed?

According to their banner listing(which is a little stale if you ask me) is 1540/128 for $59/mo.

Air WAV
join:2000-09-16
Saint Louis, MO

Air WAV

Member

Re: ooooyeaaaa what ur speed?

Tell me where the pricing is stale so we can update it.

Thanks!


[text was edited by author 2003-07-18 17:07:14]
flaus79
join:2003-06-16
Menlo Park, CA

flaus79

Member

said by flaus79:
what ur down and up
OOOOOOOOOOOO YEAAAAAAAAAA ABOUT 1.8 MEG OVER 255 UP FORRRRRRR $$$$42 A MONTH.