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Review by Wadester 
UPDATED: 4.8 years ago
member for 6.5 years, 10 visits, last login: 3.8 years ago
 Maryland Heights,Saint Louis,MO
 $59 per month (48 month contract)
 "Very fast connection"
 "See Note"
 "See Note"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
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Updated Review:
It’s been well over a year now since my last review of this company. At the time I was having serious connectivity issues with no response until I wrote the review. That seems like yesterday since the problems have been going on for quite a while again. My connection gets interrupted a few times per hour, and the outage varies in length… anywhere from 1-2 times within a 5 minute period, to several times per hour. Other times the link will stay stable for 6-8 hours. I put up with it for the most part during that time, but then came Thanksgiving weekend when I was on call. The connection went down early that week… I called the CEO directly on her cell phone that Wednesday afternoon and was told that she was sorry, but could not help me (I wont go into why), and that I would have to call their tech support. Okay fine… I called tech support and the guy was of no help at all… just said he knows that it is down and it would probably stay that way till that Friday. No reason could be given other than he knows how I feel and he cant go into the details. I am a Windows Server Admin at a Fortune 500 company, so I sat back and thought about what would happen if I treated our customers the same way… it was hard to do because we have rapid response and resolution times so client impact is kept to an absolute minimum… period. That is what we get paid for plain and simple. So what do you think would happen if our midrange operations called me about a server that was down and was having major impact on clients, and my response was “I know how they feel but cant go into the details… it should be up in a few days”. That’s right… I would not be able to afford wireless because I would not have a job anymore. So by Friday the connection was still down and when I call back that day they said “gosh… probably wont have it back up till Monday”. As you can imagine I complained quite a bit and later on that Friday it magically came back up. They did let me know that they will credit my account for the next month service… it’s nice, and I appreciate that, but I don’t want it to seem like that is all I am looking for… just a reliable connection. When I also mentioned the issue about my frequent connection loss, I was told that they would call me back about it the following week… never happened but providing the history here it was not surprising at all. About a month ago I called back in so I could have them look into this, but I was told that they have not heard of any problems… and that they would know to, because they monitor their connections and when there is a problem they get an email. Well what if it is 2 in the morning?? Oh well, the guy said someone would call me back… guess what… it never happened. Last week I sent them a very nice, very detailed message regarding the problems and they didn’t even have the courtesy of replying back to me. The link was also down this morning for several hours. I have also been unable to my machines from work all afternoon… Could be something wrong at my house, but I have a feeling that when I get home to check it out, it will not be on my end… just a hunch.
Maybe their business is so darn good that they can afford to treat their customers this way. I mean, after my last review I was told that maybe they are not the right business for me. Great response to a paying customer… Because the link is not stable that they may not be the right business for me. At least we are just talking about wireless here and not an airline or something, because that would be a lot worse to tell someone “I know the aircraft that you are riding on right now (and will be for the next week) has had frequent engine failures but we cant go into the details… we may be able to fix it Friday.”
My on call rotation is coming up again, and it bothers me that I may have an unreliable connection, but I guess there is always smoke-signals.
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St Louis Broadband
