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I've been using AT&T VDSL2 service for the last 18 months. So far the service works well. I have the 50/10 plan, adequate for my needs. Speed tests show slightly better than that, typically 55 Mbps down and 13 Mbps up. AT&T provided an Arris BGW210 gateway/modem/router which provides excellent wireless coverage for the main and second floor of my 2700 square foot house. I purchased an AirTies Air 4920 wireless extender for the basement. The 4920 is an AT&T-approved extender. Before acquiring the 4920, I did try using two different already-owned routers in bridge mode to accomplish the job the 4920 does. I found that the BGW210 does not "play nice" with the devices I tried. Not only were there frequent lock-ups requiring a reboot of the bridge, but the speed throughput was less than half what I get with the 4920. Firmware updates to the BGW210 are typically one to two months apart, often around 1 AM in the morning. Fees: $99 for the initial install, $45/month for the first year then up to $55/month, $10/month rental of the BGW210, plus taxes. One week from initiating the sales call to up-and-running. I also had a copper POTS land line that AT&T took care of migrating at the same time. To date, I have not needed to call for service, so cannot comment on their service-after-the-sale. member for 8.3 years, 4060 visits, last login: a few hours ago updated 357 days ago
AT&T Internet 1000 Set and Installation took 4 hours Arris BGW210-700 Modem/Router Fairly easy process other then it took 11 to get set up (blame Covid) member for 23 years, 1477 visits, last login: 3.2 years ago lodged 3.2 years ago
* Remember the old days when voice service outages received a 24-hour response? Forget about it. It's ancient history here in Missouri. AT&T technician told me they got rid of this in 2007. No dialtone? Better hope you don't have to call 911 because it might be a week before they fix it. * What few remaining AT&T line techs that are left are overworked and under pressure to do more with less. Out of the 6 techs who worked in this town in the past, there is only one guy left. AT&T could care less about customer service -- it's all about how many folks they can layoff to make this quarter's numbers. * If you have a problem with your voice service, forget about talking to anyone in America. Be prepared to talk to someone who doesn't understand english from god knows where who doesn't understand basic telephone terminology. * If your DSL problem is sporadic forget about getting it fixed. Better hope half the town goes down or you aren't going to get anything solved. Bad port? Good luck getting that switched over. * Be prepared to talk to tier 1 technicians who (if you are lucky they are American) just want you off the phone. Their solution to every problem is to "unplug the modem". * Tier 2 support is better, but they have their hands tied. DSL Tier 2 will throw you over to voice telco support just to get you off the phone. The voice folks can't see anything to do with DSL stuff. * Need a new line run to your NID box? Start praying. They will send out a contractor who will tear your yard up and do the crappiest job they can. Then that "new line" will lay by your NID for at least 3 weeks before anyone bothers to come out and hook it up. * Want a refund for service interruptions? Don't expect it automatically -- no matter if your service was down for a month straight. Call up the non-english speaking support again and once they send you to the wrong department pray you get someone who understands and sends you to the right department. If you DO get lucky and DO get sent to the right department they will take care of you -- because they understand what a crappy company AT&T has turned into. The stories I heard from the American-based support folks who had been with the company for years was just horrifying. * Oh, and don't forget the non-english speaking support folks will be on some 300bps VOIP connection that doesn't work and then take an attitude because you ask him to speak up or speak english. In a nutshell, it has been 4 months of pure living hell getting our DSL and voice line fixed. Thank goodness for the few folks, including the wonderful line tech (who even gave me his own cell phone number so I could call him directly and bypass support) who still care. AT&T corporate could care less -- they want your money and nothing else. Ma Bell must be rolling over in her grave. *** Update as of 1-1-2011 *** After AT&T finally came and buried a new line last fall, and then did some work in the junction box, we have been stable for the past 6 months. We rarely disconnect and even during weather events things seem stable. It appears that the bad line was the culprit all along. It's a shame I had to go through such frustration to get things fixed. I did eventually get a $150 credit from AT&T after talking to some U.S.-based folks in their billing department. *** Update as of 9-6-2011 *** Two months ago everything went haywire again. This time I had severe static on the phone line as well. Numerous tech visits (at least 7) and no solution yet. They even sent out a retired premise tech who did a good job of updating some older wiring in the house, but didn't solve the problem. Voice people say call DSL people; DSL people say call voice people. One tech suggested I upgrade to the new IPDSLAM service being branded as "U-verse HSI". So they will be here on Sept 8 to do that. Very disappointed, but as AT&T is the only game in town will have to just keep playing this game. So far have received about $70 in bill credits (but not until having to threaten to cancel). ** Update 10-7-2012 ** Over a year of unreliable connections. AT&T Corporate got involved. They could not get local field folks to do their job. If corporate can't get their own folks to do their job, what chance do we have of getting them to do anything? They would just close tickets without ever showing up. ** Update 7-8-2014 ** Switched over to IP-DSL Uverse in 2012. Issues with bonding were causing a lot of the original problems, and new ground wires and bonding of pedestals took place after many, many, many calls to AT&T. Getting a pretty steady, reliable 12mbps service now for about 2 years. ** Update 12-20-2020 ** Dropped AT&T in the spring of 2020 because they were no longer investing in area. Stuck at 12mbps speeds. Towards the end it was becoming so unreliable. Their uplink was saturated and they had zero interest in fixing it. Would never recommend to anyone. member for 18.7 years, 1318 visits, last login: a few hours ago updated 3.2 years ago
bad experience member for 3.8 years, 2 visits, last login: 3.8 years ago lodged 3.8 years ago
Internet backup at $80.00 per month before taxes, etc. Order and install process was very easy. The WAN modem is Arris NVG589. The data backup modem is DataRemote CDS-9010, hanging off the Arris. I switched from Time Warner Spectrum due to numerous outages, some muti-day. AT&Ts Internet backup works well, providing a cellular service if the WAN line goes down. In tests and actual outages (a couple) the Internet and VPN either stayed up or I could recover once the cellular service kicked in. Not happy that support is limited in time, WAN 8-18 US Central, Internet backup 8-16 US Eastern, M-F, and they don't call back promptly, takes a day or more. But, have only needed some RFO and similar info that doesn't affect my production. Still chasing them on how to get printing over the wifi while on corporate VPN, off VPN can print. No admin access to the Internet backup modem (my job is for a major carrier's 3rd line business support). Admin access for the WAN modem. member for 4.2 years, 341 visits, last login: 2.7 years ago updated 4.2 years ago
We had the U200 package and it was advertised $120/mo we ended up paying 200$+ though. The install was quite simple they ran a CAT5E from the phone box to the master bedroom and drilled through the siding. The Router/Modem combo was the Arris NVG589. This is not a good service for families, A single person will be fine with this, but if your a gamer, streamer etc. This is inadequate. We ended up switching to Spectrum (Charter) for $75/mo for Internet and DirectTV Now for $20/mo for tv since we are AT&T mobile customers. member for 5.9 years, 36 visits, last login: 1.2 years ago updated 5.6 years ago
3rd and final update 16 February 2017: Well, since I've gotten milked from Southwestern Bell for those data caps (which costed me $30 for another 150GB which equals to 300GB in total for a single month), I've switched over to DSLExtreme on November 2015 and couldn't be happier with their support over the length of time I've been with them and the cost for the introductory year (amounted to $22 for 6Mbps which is around the same cost that AT&T retentions will get you (6Mbps for $20 but with a 150GB data cap and $10 = 50GB each; there's no benefit to stay with them unless you still need to use a dial-up connection in an emergency or need to watch something from ESPN3 (not the main channel) online using your user-id and password) and the renewal year ($32.83 for 6Mbps w/ 1 year contract) but I still kept my POTS line and will continue keeping it for the foreseeable future as reliability is my utmost priority. Thank you Southwestern Bell AT&T but you became too much. 2nd Update 24 February 2015: Well, after the pop-up came up, I felt compelled to do another update. We're still with Ma Bell and I think they're still the best albeit their parent company is forcing all operating companies to increase prices again. So, we're paying $24 again for internet and managed to get discounts on both POTS and internet. We're saving around $14 for POTS ($6 credit and $8 Complete Choice Enhanced retention credit) and the usual half price credit for DSL (don't know how long that's going to last since they increased regular 6Mbps internet tier to $52 in Texas). I would recommend to anyone who wants POTS to go look on cpr.att.com where there is a Guidebook for each operating state and finding promotions under it. You'll be glad you did. Then, call them up as usual or apply it online (I'd prefer by phone.) Still faster than dial-up, and a lot more reliable compared to the U-Verse Internet. Update 22 August 2014: Unfortunatly, after I've wrote this, they had jacked it up to $46 in my February bill so my wife called Ma Bell retention and told the U.S rep "We don't have any cell phones and the SIM doohicky." (NOTE: We both do and have T-Mobile but that's a different story is it?). She told me that the rep recognized our situation and instead of charging us $23, she made us pay $31. Not TOO much but enough so that we can still keep our beloved POTS line. (We use "pay-as-you-go on T-MO) Still, can't complain but wish that we had U-Verse Internet and hope we can keep our POTS still connected to our 5ESS central office for the foreseeable future. (Also, we pay under $60 for both phone and internet which is enough for our budget. And to those who wants to persuade us to VoIP, no thank you. Both of us oppose it. ) I signed up for their basic DSL service in March 2007 when I was moving to my apartment with Ma Bell's promotion of 14.99 for DSL. By the time i moved in, the service was already activated and everything was pleasant after i installed the modem and configured it up (im happy that my email address ended in "@sbcglobal.net"). No problems since then, even with the service increasing by $5 (by that time, my service costed 19.99 and that the original modem died) I got a refurbished Netgear since then. Fast-Forward to now, I'm still using them but with the addition of their 6mbs plan with some tricks that made me pay $23(I told them that if they couldn't give me a cheaper price, I would move to Time Warner with their 15mbs plan.) Please note that I am limited to 2 companies which can provide me with internet service, AT&T (and companies who are like MNVOs such as DSL Extreme) and this damn cable company WaveVision which I definitely will not use for the rest of my life. So far... so good. Now the things that I would like to see is that AT&T support more speeds like 10mbs for DSL and get the "Phantom Mode" thing from Alcatel-Lucent...plus support our copper lines! Also, even though i added the dsl service a long time ago, i just wanted to type this review as of 2014 because the connection has stayed stable throughout with the exception of disconnections when Ike hit Texas in 2008 and when my fax machine picks up (i don't have time to install a filter there...) Attachments: member for 10.2 years, 4314 visits, last login: 7 days ago updated 7 years ago
AT&T DSL in my area is unreliable. Stay away from it. Your speeds and stability is dependent on your distance from your nearest CO, and the health of the copper lines in your house. One wrong filter can screw up your connection. One oxidized line can screw up your signals. The modems supplied by AT&T are also unreliable. They crap out after two years. I know this, because I bought the 2wire approved one twice. In the beginning after installation, my service was capped under a certain speed because I was deemed too far away from my CO. To achieve the advertised speeds, I had to run a line through the garage and connected directly to the NID with a filter. That only lasted for about a month before signals went to crud again thanks to filter deterioration. I've never had stable latency. My speeds varied. And the signals dropped, I couldn't keep a stable connection. Had a couple of techs come over to tell me there was nothing they could do due to distance. This is outdated technology. It's time for AT&T to start rolling out the fiber to replace copper. They have the money to do it. So until then, avoid DSL at all costs unless you really have no other option. member for 19.6 years, 243 visits, last login: 6.1 years ago updated 7 years ago
AT&T and tHE adsl @ 6.0 mps/387/dwn is what we pay for order and install went great a Netgear 7550 the varying speeds that we get.....one day it may be 2.0 mgs dwn/ 155kgs up then we'll get 5.5 mbs/ 387 dwn kbs and the impossibility to get the U-Verse products where we live. AT&T seems to have a monopoly on the land lines we must have for ADSL. Why can we not get U Verse, I can see a brand new AT&T box from my house! Also, by doctors (2) I am requested to only work from home. I have lost 3 LEGIT proprietary tech support jobs because of the low speeds. Now I do not to get the Americans w/ Dissabilities Act, but if it comes down to that I may have no choice! member for 16.2 years, 47 visits, last login: 212 days ago updated 7.5 years ago
$84 for a 6-meg 150GB cap DSL internet service is bad business To Mr. Randall Stephenson : I am writing to you this email with an issue. I do not like what AT&T is doing. I have been an AT&T subscriber of internet DSL service since 2008 when I moved to Pacifica California. For the most part, your DSL service has been reliable with very little issue with only two techs coming out to service my area twice the most recent was last week in the 7 years I have been a customer. For the most part, I have been pretty happy with the service until the last 6 months of this year. The reason for this letter is that I am having a hard time accepting your company’s justification of paying $84.00 for slow, sub par internet service while my neighbors across the street from me fiber to the cabinet U-verse is available to them with no data caps whatsoever or you do not enforce them. Why is that? Why in a city of over 40,000 people only 7.1 miles from downtown San Francisco is AT&T doing this AND NOT expanding or upgrading their hardware to newer technologies? I would love to have U-Verse/FTTC/VDSL internet instead of legacy ADSL broadband. This is not acceptable and not justifiable no matter how you say it. I am a cord cutter that has recently moved to streaming only TV services. Are you not aware of Amazon Prime TV, Netflix, HBO Now, Showtime, HULU and sling TV streaming services that depend on an internet connection to work? Or are you that interested in robbing people of their hard earned money while providing mediocre service? Or are you hoping to drive me to another duopoly provider? My bill was once $30 per month, then $47, then it hit $71 and now last month of August 2015 and now September $84.00 for sub-par DSL is not justifiable. It is extortion. If your company is not interested in expanding services to this area then sell the last mile wireline to Sonic, Frontier Communications or CenturyLink. I will be heading towards Comcast broadband soon if service is not improved or my DSL bill is not greatly reduced. Attachments: member for 16 years, 3126 visits, last login: 1.8 years ago updated 7.7 years ago
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