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Review by totalradio 
UPDATED: a few hours ago
member for 316 days, 128 visits, last login: a few hours ago
 El Dorado,Union,AR
 $89 per month (12 month contract)
 about 5 days
 AT&T
 "Speed is steady, very reliable. Online tech support is OK."
 "First level tech support is horrible, Upgrading your service is a real pain !"
 "Works well, if you have no problems"
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1st level tech support is VERY BAD. If you demand 2nd tier support, your problem will be fixed in a timely manner by someone who knows what he's/she's doing. If a truck roll is necessary, its usually fixed quickly because it might be "plant related". Been a DSL customer since 2002 (when it was SBC) and it has only failed twice (the first time in 2004 for about an hour, the last being in 2007 for 2 hours, and didn't have to call tech support.)
AT&T is a real pain when it comes to upgrading ones service. For instance, if you want from dynamic IP to a static IP, they "claim" a truck roll is necessary. This is the ONLY provider that does such a thing...Quite possibly they use this tactic to get the $200 for a truck roll. I've never needed a "truck roll" to upgrade from dynamic to static from any other provider, except AT&T. Word to the folks at AT&T, make it simple for people to upgrade and DO NOT INSIST on a 'truck roll" for something that can be done in the C.O. or elsewhere. However, after 55 minutes (and 3 people) later, I upgraded to Elite service.
Now that I have Elite service, it works well, so I've upgraded AT&T (until they give me a reason to downgrade them again). I decided to use their "on-line" tech support and it wasn't that bad of an experience. Asked a few questions, got some good answers within 15 minutes.
Now on to a bad note...Its my understanding that AT&T is "toying" with the idea of "usage-based pricing". Which is another word for CAPPING YOUR USAGE ! Word to the wise (from an ex-Verizon employee), this is not a good thing and if AT&T implements this, trust me, MANY people will disconnect their service.
Since I have phone, DSL & cell through AT&T, I'll be the first to disconnect ALL OF IT. Of course, this is NOT a threat...its a promise !
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Review by MrHappy316
Posted: a few hours ago
member for 5.5 years, 492 visits, last login: a few hours ago
Summerville,Dorchester,SC
$45 per month
about 7 days
BellSouth
"It works and is fast as advertised"
"Took 3 days to get the modem, another 3 days for it to work"
"It works, its cheap and I didn't even need to buy a phone line"
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Order the 6/512 package 17 July. Operator said modem would arrive on 21 July. Hooked it up 21 July and nothing. 2 Tech Support calls later and a tech visit got it up and running. Ping times are good and multiple speed test show me getting what was advertised. Also I didn't have to pay for a phone line that I wouldn't use and not be penalized for it (comcast sucks). It's a little slower than my parents Comcast internet but this one seems more reliable during the busy parts of the day. The motorola modem provided is tiny compared to my parents cable modem but I had to pay $75 for it since I got the DSL w/o phone line. Overall it was a pleasurable experience.
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 Review by wmrrrt
UPDATED: a few hours ago
member for 2 years, 434 visits, last login: a few hours ago
Lindale,Smith,TX
$24 per month (12 month contract)
about 4 days
AT&T
"Reliable, inexpensive"
"Fast enough to do what I do."
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Had cable connection with Cox, who sold to Suddenlink. The cost was the thing that caused me to switch, and I have not regretted the move.I got 1.5 down for 24.95 a month, half the cost but slower than the cable. Order/ install was smooth as glass, up and running in an hour.
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Review by DaveInAL
UPDATED: 1 days ago
Fair warning: reviewer joined this month
Cullman,Cullman,AL
Contract price not specified.
AT&T
"It's available In my area....and now is reliable"
"It took a couple of years to get the right repairman out to find my problem"
"The right tech guy makes all the difference"
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Where I live In Alabama, we have only two real options for broadband at a reasonable price, AT@T DSL or Time Warner Cable (Roadrunner). About five years ago, I signed up for Bellsouth DSL. The best I could get at the time was 1.5mps/256k. At the time, it was a big jump from dialup and for the most part it was reliable unless there was lightning in in three county radius from where I live, then the modem would loose sync. Still, that was about the only issue I had.
But After a year or so, I started loosing sync randomly, and for an online gamer, it was frustrating. But Ma Bell was the only game in town, so I stayed with it until Adelphea bought out the local cable company, made some upgrades and offered cable internet service. RIP Adelphia, you were the best I ever had. I never had a moments problem with my adelphia service...ever!! I went from 3mb to 5 mb and didn't even know it was avialble. Everything just got faster one day. It was great.
But Adelphia blew up and Time Warner bought them out. On the day the switched the service to Time Warner servers, I inherited 50% packet loss and the people at Time Warner could never figure it out, so back to ma bell I went.
That was two years ago. On the day i did my self install, the drop sync issue was still there. I call tech support, and honestly, these folks are nice. I try not to yell at them. Crap equipment and false promises aren't the the fault of some underpaid and under trained tech support guy.
Things have only gotten much worse since AT@T bought out bellsouth. I drop sync, go hours without service, harass tech support and the technicians that come to my house, but nothing ever changes. They've swapped the modem, put in filters, taken out filters, changed my port at the CO...the list goes on...and on and on.
The line technians that come to my house are great guys and very good telephone repairmen, but I haven't met one that knows much about computers or dsl or why it doesn't work.
So i am left with the delema of suffering through AT@T and pray for an hour or two of uninterrupted service or trying Time Warner again and their unresolveable 50% packet loss. I have considered a 3rd party DSL supplier, like HIWAAY out of Huntsville, but when i talk to them, they always remind me that the phone lines are Bellsouth/now AT@T responsibilty and not theirs, and they charge more for service.
The Real bottom line is that the lack of options is my biggest problem, because those I have aren't reliable.
Updated review: After repeated calls to tech support over dropped sync and having repairmen to my house to trace the problem, I finally got a repairman willing to try to find the problem. Over a three day period, he came to my house several times, made several changes and then finally replaced the drop from the pole to the nid. Problem solved. The old line drop from the pole was very old. It wasn't even twisted pair. Since he replaced the line, I haven't lost sync once, I get full sync rates, download speeds are always near max and even nearby storms no longer knock me offline. Most of all, even with as many calls as he had to answer, the repairman didn't give up until he found the problem. As of now, i am very satisfied with my service.
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Review by jakrob
Posted: 3 days ago
member for 6.5 years, 91 visits, last login: 3 days ago
San Francisco,San Francisco,CA
$24 per month
about 1 days
AT&T
"fairly reasonable rates"
"very difficult to configure non AT&T equipment"
"if cable isn't your thing this is a viable albeit not perfect alternative."
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Decent service tends to go out when it rains. Customer service is ok when you can get a real person online. You can use non-AT&T equipment but you are on your own for set up. Overall it's good service for someone who doesn't have cable and wants high speed internet.
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Review by demontop
Posted: 5 days ago
member for 6.9 years, 197 visits, last login: 5 days ago
Chicago,Cook,IL
 Business customer
$50 per month (24 month contract)
about 45 days
AT&T
"When it's up, it's up and fairly steady"
"Not much speed bang for the buck, if there's an outage - god help you!"
"Now that Cable is available to businesses in our area, we're making the jump when our contract is up."
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We office out of an old converted factory/warehouse building that's long since been chopped up into smaller offices and studio spaces. There wasn't an IT infrastructure here to begin with, and now there's some sort of jerry-rigged phone/data cabinet downstairs and lots of naked conduit running all over the place. Getting phone service here was simple enough and after the first month or so dealing with dial-up, we finally got AT&T DSL installed. We're at 1500k down, 384k up ADSL at 49.95/mo though our local and LD come on the same bill.
We were fine for the longest time, though we learned the hard way that there's some wacky wiring somewhere in the nether regions of the building between our space and the makeshift data closet. When we had an additional phone line installed, we started getting DLS drop-outs where the modem would lose connection and then make numerous attempts to reconnect. We deduced there was a problem somewhere between the junction box and our office space, but AT&T techs repeatedly conduct their tests and assure us there must be something with the wiring in our space (we installed many of the phone jacks ourselves) even though nothing in the physical configuration has been changed since we moved in.
Then earlier this year there was a fire on a transformer outside our building. It burned up the main power to our building, tripped a couple other transformers in the area, and then the burning power line fell onto the phone lines also servicing our building. The power was out a few days, and upon our return to the building, no phone and of course no DSL. Phone service was restored within another two days, but the DSL service never returned, and in-fact the line where the DSL modem is plugged in had no dial-tone whatsoever. After haggling with AT&T repeatedly, and trying to appeal to the better nature of the AT&T techs in the building working on various phone issues (the security guard would call us whenever a phone guy would come into the building to access the box so that we could check our phones and internet since they mysteriously seemed to go out when there was work being done)
After a phone outage this week (storms) the modem seemed to not want to reconnect so my boss called tech support. AT&T rather arbitrarily reset the account password in the process of reconnecting the modem, but didn't tell anybody so it took some sleuthing to figure out why our network router couldn't use the connection like usual.
After much pleading with the boss on my part, we're switching over to Comcast Workplace - whatever their faults, I feel like we'll have more bang for our buck. We're keeping a traditional phone line (barebones) for redundancy, but we intend to go VoIP for our primary phone usage and shrink our AT&T bill down to zilch.
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Review by sneekez
UPDATED: 7 days ago
member for 5.8 years, 1738 visits, last login: a few hours ago
Reno,Washoe,NV
Contract price not specified.
AT&T
"it's DSL!"
"none"
"Its still the best"
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768/6016
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Review by vibsdj
Posted: 10 days ago
member for 8.6 years, 47 visits, last login: a few hours ago
Marietta,Cobb,GA
Business customer
$100 per month (24 month contract)
about 5 days
BellSouth
"When it works, its great!"
"Speed inconsistant, no one at Tech support can help"
"Its been a fork in the eye dealing with ATT/Bellsouth"
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There is a toll free number that ATT/Bellsouth tells you to cal 24/7 fir support. Whenever you call it, you get two options, press 1 for billing and press 2 for sales. There is NO option for tech support.
Thank heavens for dslreports. I was able to read the feedback, blogs and tweaks and using DrTCP was able to tweak my RWIN and MTU and get the 6Mbps download I am paying for.
I was told to avoid the ATT self diagnostic tool, that's fine because it doesn't work anyway at this speed.
Many thanks to my friends at dslreports.
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 Review by darek12
Posted: 11 days ago
member for 7.6 years, 2706 visits, last login: a few hours ago
Chicago,Cook,IL
$25 per month (12 month contract)
AT&T
"Always on. :)"
"I'm too far away from CO, so speed can't be the fastest. :("
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Ameritech, SBC next, and AT&T now, and I'm with them all the time.
:)
Service is very good. No big problems with connection at all.
One reflection:
DSL people (still working from old Ameritech times) are the best!!!
:)
Generally, AT&T customer service is not as good.
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 Review by Tess
UPDATED: 12 days ago
member for 5.7 years, 1908 visits, last login: a few hours ago
Minneapolis,Hennepin,MN
$49 per month (12 month contract)
Qwest
"Consistant speeds"
"slow up speeds / slightly higher cost then cable in my area"
"worth it"
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I have had AT&T as an ISP for many years using their worldnet dial-up
services. As soon as AT&T offered DSL service in my area, I jumped at
it. They have two options of ADSL for 39.95 and 49.95. I have the 49.95
option, which is 1.5mbps down and 128kbps up. Because I was one of the
first people to sign up in my area, I did experience some bumps with my
service installation. I chose the professional option and paid for it to
be installed (I think it was $200). The installer was friendly but did
not fully setup the DSL which is what I thought would happen. I had to
spend an additional 20 minutes finishing the install. I have found the
speeds to be pretty good and consistent. When I have noticed a drop in
my speed (one of the routers in their network died) and called their
service number, they were pretty good. I did have to call twice before
they told me that they were having hardware problems and that it should
be resolved shortly. -It was resolved the next day.
Overall, I am happy with my service. I get the benefits of AT&T worldnet
(web page space, web mail etc) plus I get the speed of DSL. The only
thing I would like to see improved is higher up speeds.
I have now had ATT DSL for over a year and I still like their service. I have had steady service (no more outages since the very first one mentioned above). 4/04/04.
I just found out that ATT DSL has increased their speeds w/o telling existing customers or offering them the new speeds (3mbps down, 328mbps up) for the same price. When I called service number, the customer service I received was not so good (hard to understand, not sympathic and didn't want to correct my speeds). It took quite some talking and a supervisor to get the situation corrected. Because of this, I have reduce the tech support rating on this review.
11/12/04.
Well, it has been about 2+ years with the service and overall I still have good/steady service. Thankfully I haven't had to call tech support since the 2004 comment above, so I am not changing my ratings.
11/28/05.
Update - still pretty much the same, speeds ok, pretty stable connection.
10/14/06
5/22/07 - everything is pretty much the same as 2005/2006, nothing new to report.
7/14/08 - well I found out just how bad ATT DSL tech support has become when I lost service and tried calling for 2 days and was on hold for several hours and nobody answered my calls (just horrible classical music for hours). Finally I gave up and cancelled my service. Ironically I was able to get a service rep in only a couple of minutes to discontinue my service. I can no longer recommend their service since I switched to Comcast (which is cheaper and faster).
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AT&T DSL Service
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Re: Truckroll and byte billing