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Review by bigozone1 
member for 58 days, 12 visits, last login: 4 days ago
lodged 8 days ago
 Corbin,Whitley,KY
 $53 per month about 3 days BellSouth "Great service back in 2002 when installed.. Overall good service, but aging!!" "only upgraded once from 3Mbs to 6Mbs which are rarely achieved due to lenght from DSLAM" "with SLOW SPEEDS and INCREASING prices it's value is iffy at best."
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back 10 years ago it was great, and after doubling in speed it helped the service stay relevent. But now with AT&T trying to get out of being the provider of the LAST MILE in my state and having succeeded in many others, it seems the days of Land Line Copper that OUR USF taxes funded have been hijacked by the FCC thru the lobbying of the TELECOs for the purpose of expanding their CELL networks and forcing as many people as possible to the more expensive, more profitable wifi just because they can thru exerting the power of their money on our legislators. all this while we've sat by and let it happen.
i know one thing, AT&T has lost a land line customer for life.
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 Review by user17600
member for 10.6 years, 384 visits, last login: a few hours ago
updated 8 days ago
- Boston, MA
- $19 per month
- (12 month contract)
- Southern New England Telephone
- "Willing to extend"
- "When it goes bad, it's really bad"
- "Goodbye ATT, hello VZ (relocation)"
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Have had SNET/SBC/ATT for phone service since we moved to the area in 2005. Started with Eastern Connecticut Cable for HSD but quickly switched to DSL due to pricing ($70 vs $15 per month!). Moved from 1.5Mb connect to elite 6.0Mb connection in 2007.
Until recently (October 2010) the elite connection has been rock solid at 5.3-5.4 (overhead reduces the actual). But then started peaking at 1.2Mb, and it's taken some time to resolve. Other than this glitch (which seems to now be resolved, after a week or two), I've been quite satisfied with the price/performance ratio.
I would note that when I call at renewal time, I ask to be switched to the retention folk, who have always been willing to give me the new customer pricing without too much discussion.
It's when I have problems that the issues arise. Repair service for the phone line (static, dropped calls, etc) or low speeds always seems to be protracted. When it works, it's great, when it doesn't sometimes getting it fixed can be a problem.
---Update July 2012---
After being a satisfied customer for nearly 8 years, I'm on the verge of switching back to cable. About 4 weeks ago (mid-June) our speeds dropped from a rock-solid 5.3mbps to under 2mbps most nights. Opened multiple tickets without resolution, finally opened a case in the ATT direct forum. We're told that it is "network congestion" and there is nothing they will do about it. That's all. Even had a nice man from the office of the president (really?) call and tell me he understood if I switched. To his credit he did give us a refund of the next few month's service fees, and left his contact info, but congestion they know about and can't fix it? My experience seems to support the fact that ATT is trying to kill off their wireline customers. When I called the state PUC, I'm told DSL isn't regulated, "just move on". Nice. Wish I'd stayed in a Verizon area.
---Update March 2013---
Wish granted! Company has relocated us back to a VZ area and we've had FIOS installed. What a refreshing difference! Even my cheap doubleplay is 6 times the max speed ATT ever gave me, at about the same price.
Bye, ATT, hello VZ!
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 Review by Rungel
member for 11.3 years, 5901 visits, last login: a few hours ago
updated 13 days ago
- CT
- $45 per month
- "Pretty Reliable Service."
- "Nothings been updated, Odd charges appear on bills, Hard to figure out bill charges"
- "It works"
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I've been with ATT for years now. I've had a dry loop for 5 years or so. It's very reliable service basically because my lines are underground where i live. I would like to see them upgrade more. Like bring Uverse to us..
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Review by SNDMSG
member for 22 days, 2 visits, last login: 20 days ago
lodged 22 days ago
- Newhall,Los Angeles,CA
- Contract price not specified.
- AT&T
- "Nothing at all."
- "Everything about this service as been horrific. 8 years of experiencing the same problem. Much wasted $$$ and time"
- "AT&T is my only option and they've been the absolute worst company that I've ever dealt with."
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Unfortunately in my specific location, my only option was and still remains to be AT&T.
They only offer me the basic DSL plan at 768kbs.
When I have a connection then I'm typically at 200kbs.
For the past 8 years I have been living this AT&T nightmare and have replaced modem after modem and have lost countless days/hours of work while having to stay home and wait for on-site tech support.
7-8 months ago they determined that my modem had 'gone bad' AGAIN...This time they wouldn't replace it and told me if I didn't purchase a new AT&T modem/router combo @$100 then they could not provide support.
So I purchased the, AT&T Netgear 7550.
7 - 8 months later, with 4-5 on-site technician visits per month and my connection is still horrific.
All they are doing is waiting until my warranty runs out in June and they will tell me that I have to purchase another modem/router despite the technician testing my modem and determining that it is working fine.
The only "GOOD" is that SOME of the phone-tech support are very helpful, and the on-site technicians have good attitudes...But I still do not receive the service that I pay for and that AT&T is legally obligated to provide.
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 Review by Tech007
member for 73 days, 66 visits, last login: a few hours ago
lodged 37 days ago
- Belleville,Saint Clair,IL
- $25 per month
- (12 month contract)
- about 7 days
- AT&T
- "Reliable"
- "No faster speed than 6mb"
- "Modest speed for decent price"
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Had charter internet was paying almost $50 for 30mb, switched to ATT Uverse(IPDSL) for internet at home. Its been a reliable connection for the money and I haven't had any issues. I ran my own cat5 directly to the modem.
I'm on 6m, wish I could get faster but that is fastest available at my distance in my area. I have a NVG510 modem for connection and wifi. Ordered online and was able to get the modem up by the time it said I could
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 Review by Blockfire
member for 3.1 years, 841 visits, last login: a few hours ago
updated 37 days ago
- Wichita,Sedgwick,KS
- $33 per month
- (12 month contract)
- about 5 days
- AT&T
- "Cheap service"
- "highest available speed at my location is 1.5 MB/s"
- "you definitely get what you pay for, low price for low speed."
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I switched to AT&T from Cox communications because the lack of competition was leading them to higher and higher prices and I was fed up. I am definitely missing the speed that broadband had available, but not the price. I'm irritated that on the AT&T website it says U-Verse is available in my area but I can only get the 1.5 mB/s speeds because they are no longer expanding the U-Verse footprint.
The connection is mostly stable, but if there is a thunderstorm or any kind of moisture the speed definitely goes down and I have been unsuccessful in having anyone come and check this out.
3/1/13
Still on AT&T DSL, but i've been able to upgrade to 6mB/s and this works better. I'm actually paying the same price. Not happy about the slow speeds, but the price is acceptable.
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 Review by BadHat
member for 9.4 years, 3203 visits, last login: a few hours ago
updated 38 days ago
- Rosa's Place
- Contract price not specified.
- AT&T
- "Cheap"
- "Flakey connection"
- "So-so for the money... not good, not bad, just acceptable."
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I am again unimpressed with AT&T. I got rid of U-Verse due to bad connection problems and guess what? I still have bad connection problems. We don't even report the stupid thing. We don't have time for the mess dealing with repair people who never seem to fix anything permanently. I will probably switch to TW when my contract expires.
Acceptable. Nothing more, nothing less.
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Review by Underduress
member for 38 days, 20 visits, last login: 11 days ago
updated 38 days ago
- Brooksville,Hernando,FL
- $20 per month
- about 5 days
- AT&T
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There are presently no other wired options for our location. It's either AT&T DSL or wireless from Verizon or AT&T or satellite. We purchased the bottom tier 768/128/150GB service. From the start the service seemed poky, but to be fair our old house had Verizon Fios, so what could be expected. After having this service a year, we have been plagued with random outages, and erratic speeds. In two recent tests speeds were short of what we should be receiving, and shows the erratic nature of this service. Tech support is polite but so far unable to resolve the issue(s). We have given up expecting any resolution to our problems long ago and it's not our place to repeatedly contact and beg for resolution to service issues. We have contacted TWC in frustration to see if they will run service to us about a block distant. My neighbor complains of the same issues and wants to bail as well, if ........TWC will bring us service. After the introductory period the price will increase on the AT&T account to $30.00 monthly. If the service was reliable and delivered advertised speeds it might be worthwhile keeping, but certainly not at this service level.
Last Result:
Download Speed: 257 kbps (32.1 KB/sec transfer rate)
Upload Speed: 99 kbps (12.4 KB/sec transfer rate)
Latency: 121 ms
Thu 28 Feb 2013 12:25:56 AM EST
Last Result:
Download Speed: 676 kbps (84.5 KB/sec transfer rate)
Upload Speed: 86 kbps (10.8 KB/sec transfer rate)
Latency: 123 ms
Thu 28 Feb 2013 08:42:18 AM ES
One speed test from Rochester Institute of Technology showed high levels of packet loss. I was unable to copy and paste this report. This problem is consistent with all computers we use running either Windows or Linux.
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Review by drlysko
member for 5.3 years, 81 visits, last login: 51 days ago
updated 51 days ago
- Euclid,Cuyahoga,OH
- $15 per month
- about 8 days
- AT&T
- "reliable,cheep.nonintrusive virus/spy ware.great customer svcs"
- "went up to $25"
- "5 years now; still loven it"
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$10-768bps-actual630-reliable-great customer svcs.
$25 11/2012 768bps-actual 630-reliable-great customer service. still loven it.
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Review by Ellsworth
member for 66 days, 0 visits, last login: 66 days ago
lodged 66 days ago
- North Hollywood,Los Angeles,CA
- $33 per month
- AT&T
- "Relatively stable, not too expensive."
- "Inadequate speed for modern needs."
- "After 13 years as a customer, must leave for more speed."
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We've had this ADSL service since it was introduced to the San Fernando Valley in 2000. Original vendor was Pacific Bell, then Yahoo DSL, now AT&T. I believe were are between 11,000 and 12,000 feet from our CE. Actual 1.3Mbps down, and 384Kbps (throttled) up. Relatively reliable, perhaps 5-6 times/year we lose service for a few hours. 2-3 times/month we restart our modem to restore stalled service. Unfortunately, we will probably abandon this for Time-Warner, as our requirements for bandwidth have increased.
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