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Review by wolfy2u  - Location: Anaheim,Orange,CA
- Cost Contract price not specified.
 AT&T
Good "Half of the agents/reps/techs are top notch, customer service oriented and helpful"
Bad "Half of the agents/reps/techs are half-rate slackers who are far from helpful"
Overall "**use with caution**"
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My most recent "nightmare" that 'struck me'......Started noticing internet slowing, then dropping connection all together. On & off, randomly, progressively worsening until no longer useful. I checked all of my equipment thoroughly* first before calling customer support. (I emphasize thoroughly because calling them is usually a minimum of an hour out of the day. The longest call was just over two hours. You have to tell your story basically, from the beginning to date, over and over each time they transfer you to "someone who can help you with that") All of my equipment seemed fine. They "ran some tests on their end" while I was on the phone with them and determined the problem to be my dsl wireless modem. I got it from them when I signed with them exactly two years ago. They said "those modems are failing a lot in the field. Would you like to purchase another one?" ****SIDE NOTE**** AS I'M WRITING THIS, THEY CALLED TO TELL ME MY SERVICE WILL BE INTERRUPTED FOR THE NEXT 30-45 MINS. SO ALL THIS WILL BE LOST MOST LIKELY**** The price for a new dsl modem was $100. After installation, same problem still present. Another hour long call to conclude that the dsl filter was now the cause. The second modem didn't come with a replacement so I used the original. They were sure that was the cause. Five bucks. After installation, same problem still present. Yet another hour plus phone call for them to say "before we send someone out at a cost to you, we recommend you replace the line from the modem to the wall plate. Those and the line filters need to be replaced every year like your home light bulbs." I refused to accept this and insisted they send someone out. At that point they said "it isn't a problem with dsl dept., it's your phone line so we need to send someone out" (at my expense). I live in a townhome community and access to my POP (point of penetration) was locked. While I tracked down a maintenance guy, the field tech was using his gadgets at nearby common junctions in the complex and located my line. Tested it back to my wall connection, no problems. Ran a test the other way and found there to be a digital cross-connect issue at their central operating facility. Someone would have to walk out and locate my cross-connect relay and push it's reset button and my service will be back up. In three to four hours. That time frame expired last night at 6pm pst. The field rep was nice enough to give me his direct # so I called him this time. He checked into it and called me back with the message (inserted above) and no explanation for the delay. I know it wasn't his fault and he said they (facility tech) offered no reason for the delay, just that it would be done. All along, the problem was on their end. Now, wish me luck with getting my service that I have been paying for working properly AND with getting AT&T to compensate for the down time, the wasted hours on the phone and the cost of the new equipment that they were certain was the problem.
Fair warning: reviewer joined this month
lodged 11 days ago
Comments:
 | | Warning Warning there is no reset button to be pushed.Digital cross connects are just that....it all electronic programming | |
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| Review by Rb3680 - Location: Murrayville,Hall,GA
- Cost: $52 per month
Overall "Poor service keeping line as good as it can be. No other choice but AT&T DSL"
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DSL Extreme, only option in our rural area. Available finally in 2005/06 after having to campaign area and prove there were enough customers. DSLAM in, old copper lines, repaired , new line to house, house lines perfect. Went thru the AT&T night mare of 18 months to improve line. Went all the way up and also had resolutions dept, FCC, Rural comm division plus the government in the ATL capital working on issue. Finally admitted this is the best they can do. Line was acceptable with ping 30 or below. Speeds ok. Kept line tagged on ATL network till recently when changed to Sugar Hill which has been a nightmare ever since. Contact previous Pres. Office contact with no response. Called field techs and they said the office is aware. Already lost one Director of Nursing job due to poor service. Now a year later since service changed another job just gave me the notice fix line or resign. So back to square one.
member for 23 days, 9 visits, last login: 1 days ago
updated 14 days ago
Comments:
 DavidPremium,VIP
join:2002-05-30
Granite City, IL
kudos:84 | I picked up your topic in direct Just need some info from you
Thanks
david | |
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| Review by berrybl - Location: Acton,Los Angeles,CA
- Cost: $46 per month
- AT&T
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Out in the Boondocks, before AT&T DSL, we were stuck with Direcway 2-way Satellite. We increasingly paid up to $79 per month of up to 1500 kbps 'limited' download.
In 2009, AT&T brought DSL to our little community - up to 6000 kbps for approx $35 per month. Great service from Local AT&T Tech, "Johnny on the spot" when we had ANY problems.
Flash forward to three days ago. Our AT&T 2-Wire Modem was intermittent? and NO DSL! "Seems like you've got a bad modem?" (No one rushed to our aid. No one checked the "Central Office" like that previous Local Tech. Somewhat spoiled by that previous early support, attempted to find a local AT&T store to check the 2-Wire Modem or Power Supply, or even to sell me a new modem! No 'Cellular' store could help!
Eventually, I called the main AT&T (866) number, and told them how disappointed I was in the lack of support that we had before - approx four years ago. This 'Agent' moved Heaven and Earth, and located me a new Modem locally and finally I had DSL up and running last evening, after being without DSL for three whole days!
I asked to speak with his Supervisor and told him what a remarkable job his agent had done in such a short time!
member for 10.2 years, 64 visits, last login: 19 days ago
lodged 19 days ago
Comments:
| Review by drlysko - Location: Euclid,Cuyahoga,OH
- Cost: $15 per month
- Install: about 8 days
- AT&T
Good "reliable,cheep.nonintrusive virus/spy ware.great customer svcs"
Bad "went up to $25"
Overall "5 years now; still loven it"
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$10-768bps-actual630-reliable-great customer svcs.
$25 11/2012 768bps-actual 630-reliable-great customer service. still loven it.
$28 8/2013 768bps-actual 630-reliable-great customer service. still loven it.
member for 5.8 years, 83 visits, last login: 5 days ago
updated 26 days ago
Comments:
| Review by bigozone1 - Location: Corbin,Whitley,KY
- Cost: $33 per month (6 month contract)
- AT&T
Good "Great service back in 2002 when installed.. Overall good service, but aging!!"
Bad "only upgraded once from 3Mbs to 6Mbs which are rarely achieved due to lenght from DSLAM"
Overall "with SLOW SPEEDS and INCREASING prices it's value is iffy at best."
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Well KY defeated the big teleco's attempt to divest themselves of having to support the COPPER LINES in the entire RURAL areas of the state w/o a population of 500 per what ever.... well they failed.
anyway... now that i have my bill back to a payable rate and all i had to come back and update this review. in a speedtest.net test i get 90% or more even over 100% of the advertised speeds. of course durring peek hours i am lucky to get half of that due to the bloated AT&T DSL newtwork. but to get 6.0Mbs DSL and POTS for $33. i can't complain, that's the cheapeast it's been in 5 years. (thanks AT&T Retention Department).
even had a POTS phone problem saturday, called in problem 1pm eastern time; and by 3:30 a tech was calling for directions to come out and fix it the same day. And to think AT&T service rep told me it would be wed before they could get to my issue.
10 of 10 for service and the tech who came out to fix my issue.
10 of 10 for the Retention Department for realizing that 35 yr customers should get a break not the shaft
02 of 10 for moving email to yahoo
00 of 10 for not splitting the wired and wireless parts of the company into two an-affiliated businesses, may be then they'd feel more like supporting existing wire!
back 10 years ago it was great, and after doubling in speed it helped the service stay relevent. But now with AT&T trying to get out of being the provider of the LAST MILE in my state and having succeeded in many others, it seems the days of Land Line Copper that OUR USF taxes funded have been hijacked by the FCC thru the lobbying of the TELECOs for the purpose of expanding their CELL networks and forcing as many people as possible to the more expensive, more profitable wifi just because they can thru exerting the power of their money on our legislators. all this while we've sat by and let it happen.
i know one thing, AT&T has lost a land line customer for life.
member for 239 days, 31 visits, last login: 19 days ago
updated 30 days ago
Comments:
| | Me too!! I'm the LAST person on my dsl line and suffer badly! I have the 6.0 service but NEVER see much over 4 on the best of days. My real problem is the upload speed of 0.15mbps at best and most times much worse. From Manila of all places they tell me I have excellent service! The repair man visits often and can do little more than clean up the mess the last guy left and put in a new terminal box.
I have no other options except satellite which stinks just as badly from what I've read. If they don't do something soon, I WILL go that route. I have Ooma voip so I don't know how that would be affected. My voip suffers very much also since it needs about 130kbps to have decent QoS. That's my ENTIRE bandwidth on upload so when someone calls, I have to madly run around and shut down internet on my laptop and cell phones! I've had it with ATT! | |
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| Review by BoulderHill1 - Location: Montgomery,Kendall,IL
- Cost: $30 per month
- AT&T
Good "Excellent connection"
Bad "IMO no bad points"
Overall "always works"
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()()())()(UPDATE 9-2-13)()()()()()
Still on the AT&T DSL ELITE plan. Now paying less then last review. $27 per month for 6meg down ELITE service.
AT&T DSL just simply works!
As stated in previous reviews I would experience some issues in spring each year when the rainy season is here. This finally got resolved this year. A new drop was buried to my house from the pedestal. It was original and about 40 years old. Somehow it had deteriorated to the point that wet ground would affect the performance. All is well now.
I am just very pleased with the DSL service from the beginning in 2004. It has just always worked and worked well. Still using the original Speedstream modem supplied to me. Barring some network maintenance or other issue which has been slim to minimal in 9 years there has been no outages or other issues to be concerned with.
)()()()()()()()()()()()()()()()()()()()()()()()(
******UPDATE 7-10-11*********
I changed to the ELITE 6meg plan a few months ago.
I had it before but scaled back due to price at the time. I negotiated with the CSR and get the ELITE at $30 a month.
For the most part it still works great. There has been however some glitches. Typically each year in the spring I experience alot of random disconnects and issues maintaining constant speed. This happens when it is very wet with rain and windy as it often is in the spring around here. When the rain stops and it dries up then the service is solid again. But as soon as it starts raining the problem comes right back. It is now july as I write this and we haven't had any signifigant rain in some time and the service has been great.
I don't know what the problem is and have called service several times this year. The problem affects the phone line as well. When the rain comes there is alot of static on the line. Of course this is what affects the DSL signal. In my neighbor hood the lines are all underground so I presume the issue must be outside the neighborhood.
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I have had the AT&T dsl for four plus years. In this time there were two evenings that the service did not work due to some regional work being done. Otherwise it has always been there. Started out with the basic pakage up to 1.5m for a year. Toward the end of the year I was contacted by AT&T stating that my term was almost done and that they could now offer me a faster speed for 2 dollars less per month and did I want to take advantage. Well of course. Toward the end of the second year again same kind of contact from AT&T. This time they could double my speed (up to 6m) for the same price I was currently paying. Of course I opted to take this offer and have been getting this same service since. Always pleased with the service from AT&T,SBC, IL bell, whatever is their name. You can always pick up the phone and know it will work, you can always go online and know you will access the net.
9/22/09 Still with ATT dsl. Simply put it works. Sometime ago they introduced a new pricing structure. 20$,25$,30$ or 35$ a month. no contract. I am on the 30$ a month plan which is 3meg down. Tests average 2.6 down. It's ok with me. My kids youtube lile mad and I NEVER have a problem with my connection.
8/19/10*****************************
Still with AT&T DSL. Price has gone up three bucks across the board. Still on the pro plan for 3megs down. It works and works well. I cann not recall having an outage or other failure in this past year. Kids still youtube like crazy and I have added a ROKU for streaming Netflix. All works excellent.
member for 9.2 years, 2563 visits, last login: a few hours ago
updated 33 days ago
Comments:
 LKF
@sbcglobal.net | AT&T Internet Service Being charged extra for streaming NETFLIX .
I'm going over the Allowed amount of usage???
Is there something else out there or are all providers doing this? | |
| | Reviews:
 ·AT&T DSL Service
| Re: AT&T Internet Service What!?
Are you saying that you get an additional charge on your bill for Netflix streaming?
AT&T does have caps for allowed usage as many providers do.
I stream Netflix on my AT&T connection and have never been charged extra for doing so or been notified that I went over a limit. I stream quite a bit in my opinion.
Netflix does allow you to choose from three different streaming feeds to help control your bandwidth usage. It is found under your account page at Netflix site. | |
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| Review by wobblerlorri - Location: Bremen,Haralson,GA
- Cost: $48 per month
- AT&T
Good "Reliable, always up"
Bad "Really slow upload, download isn't all that great either"
Overall "If it's all you can get, it's better than dial-up"
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We switched from Charter to AT&T about 6 years ago, but I wish we hadn't. At the time, Charter was really spotty and dropped a LOT. AT&T has only had one severe outage I can remember, but DSL is dinosaur technology now. On average we get 6.8 Mbps down, .475 Mbps up -- that doesn't even compare with AT&T U-verse.
Right now we're trying to decide between going back to Charter or going with the U-verse Max.
member for 3.1 years, 2 visits, last login: 47 days ago
lodged 47 days ago
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| Review by ssar - Location: Paron,Saline,AR
- Cost Contract price not specified.
- AT&T
Good "Nothing"
Bad "Promise the service and fail"
Overall "Avoid if you can't probably can't because the wonderful monopoly"
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Kept promising UVerse and DSL and everytime we would order they'd just cancel without any notification. I really wish there was some alternatives in America, but unfortunately your stuck with one or two providers if your lucky.
member for 124 days, 45 visits, last login: 47 days ago
lodged 54 days ago
Comments:
DavidPremium,VIP
join:2002-05-30
Granite City, IL
kudos:84 | Still having DSL problems? we can help. | |
| | | internet service. I was out of town for five days. I was able to access the internet the day I left. When I returned I found I no longer had access. I bought a new modem. AT&T technical services has been no help other trying to sell new equipment. I just want my service restored. | |
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| Review by gstanz67 - Location: Vallejo,Solano,CA
- Cost: $45 per month (12 month contract)
- Install: about 1 days
- AT&T
Good "NOTHING.....stay away from ATT"
Bad "Signed up for unlimited service and now im getting metered.....Im gone"
Overall "BOYCOT AT&T until they get rid of their metered service"
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UPDATE** I WILL BE LEAVING att AS SOON AS I FINDANOTHER isp....THEY HAVE STARTED METERED SERVICE AND I SIGNED UP FOR UNLIMITED.I HAVE BEEN 100 GB OVER MY QUOTAS EVERY MONTH SINCE THEY STARTED...SO ATT CAN KISS MY ASS
member for 7.1 years, 733 visits, last login: a few hours ago
updated 69 days ago
Comments:
Reviews:
 ·Cox HSI
| I used to work for SBC.. I worked for SBC/Yahoo DSL back in the day (2001-2004) for an outsourced company called Sykes in Wise Virginia. I remember the speedstream modems very well. Seems whatever AT&T buys turns to crap. We had a good reputation as a whole when it was SBC but since ATT took over seems it's all downhill. Like my former DSL provider for years Verizon. it so sucks tech support wise all overseas in India they have the worst rating on here. my advice.. get cable internet! it is so much faster and DSL slowly becoming extinct. companies such as ATT and Verizon not fooling upgrading copper based DSL anymore deploying fiber which is only most part only available to high pop/rich areas of the USA. I hope Ur cable provider not comcast though. | |
| | | | Re: I used to work for SBC.. Yes my cable provider is Comcast....But right now we dont have cable installed where i live. I dont watch TV. I get everything i need on the internet. Whats wrong with Comcast? What other choices do I have if I decide I want cable Internet? | |
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| Review by vibsdj - Location: Marietta,Cobb,GA
- Cost: $30 per month
- Install: about 5 days
- AT&T
Good "It rocks!"
Bad "Excellent"
Overall "Very smooth install and consistent service at a great price"
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There is a toll free number that ATT/Bellsouth tells you to cal 24/7 fir support. Whenever you call it, you get two options, press 1 for billing and press 2 for sales. There is NO option for tech support.
Thank heavens for dslreports. I was able to read the feedback, blogs and tweaks and using DrTCP was able to tweak my RWIN and MTU and get the 6Mbps download I am paying for.
I was told to avoid the ATT self diagnostic tool, that's fine because it doesn't work anyway at this speed.
Many thanks to my friends at dslreports.
member for 13.8 years, 77 visits, last login: 73 days ago
updated 73 days ago
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