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Review by moes 
member for 2.5 years, 1015 visits, last login: a few hours ago
updated 1 days ago
 Indianapolis,Marion,IN
 $35 per month about 14 days SBC "price" "Speeds have gone nuts." "Great Service and great price"
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I have had service since 04 with these guys, while it's been stable for most of those years. the last 6 months have been bad, I am not sure what is going on anymore with them.
I have good signals, my speed while constant between 6am to 2pm. dies off at 2:30 everyday and hardly anything wants to work right, my lag in games is so bad after 2:30pm est, that I am hardly able to play games.
Here is my stats from the modem
Current Rate: 3008 kbs 512 kbs
Max Rate: 8128 kbs 1160 kbs
Current Connection:
Current Noise Margin: 18.0 dB 21.0 dB
Current Attenuation: 21.0 dB 12.0 dB
Current Output Power: 1.4 dB 7.2 dB
These hardly change. the 7.2db does down to 4 when things run normal. but as I said after 2:30pm it goes to 7.2 or higher.
Comments:
 | | ATT is great there are people who got stressed out with at&t's technical support, yes. its because most of these guys are new hires and they do use english as a second language... they are still scared to talk to people who really know the language and at the same time while talking to the customers these representatives are still thinking on WHAT SEEMS to be the problem on your end.. hmmm... the only thing that you should do is to be patient and bare with the agent on the on the line. because it is their duty to make every customer fully satisfied with the service. hmmmm. another thing is that if you dont wanna to their technical support, You can always do everything by yourself by checking on their helpsite... its att.com/esupport. everything is in detail, including screenshots on the seps that should be followed. | |
| | | there are people who got stressed out with at&t's technical support, yes. its because most of these guys are new hires and they do use english as a second language... they are still scared to talk to people who really know the language and at the same time while talking to the customers these representatives are still thinking on WHAT SEEMS to be the problem on your end.. hmmm... the only thing that you should do is to be patient and bare with the agent on the other line. because it is their duty to make every customer fully satisfied with the service. hmmmm. another thing is that if you dont wanna talk to their technical support, You can always do everything by yourself by checking on their helpsite... its att.com/esupport. everything is in detail, including screenshots on the seps that should be followed. | |
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Review by (hidden by request)
(review was emailed from domain heidelberg.com)
lodged 3 days ago
- Roswell,Fulton,GA
- $55 per month
- BellSouth
- "courtious on the phone. billing dept were plesant to talk to"
- "lousy tech support. They try to force you to use the paid service. don't care about customer support"
- "they are terrible"
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AT&T DSL
(my conversation with at&t)
Problem has been that when my wife opens up her email in windows mail. It prompts her for her account and password. This appeared about a week ago. Had gone thru level 1 and level 2 support and level 2 support informed me of this.
"You had apparently changed the server settings on some email accounts but not others. Found out last week that some protocols were changed. Your tech person had me put it back to the original. Worked for 1 week and then it came back".
Had the same problem with someone else's system. Once the protocol was changed back to their original it worked fine. Now I just got a call from my father in-law stating that he has the same problem again.
It appears to me that they do not know what they are doing. I now will have to spend several hours again on the phone with people who really do not know what they are doing. An amoeba has more intelligence than some of the techs there.
I have been in the computer tech field for over 30 yrs. I have never run in to such a bunch of incompetent techs in all of my career.
I am going to recommend to others not to use AT&T and to go to a competitor".
Comments:
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Review by Turbo Mach 5
member for 3.9 years, 13 visits, last login: 4 days ago
lodged 6 days ago
- San Augustine,San Augustine,TX
- $42 per month
- about 7 days
- AT&T
- "Better than other options!"
- "Limited to DSL Elite, price"
- "It's alrite. It works. It really could be better (and much faster) but sadly this part of town will never see it."
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Got this when it was SBC. Started out with DSL Basic. Then upgraded to Pro. That upgrade worked. After a bit, Elite was offered. Upgraded to that and ran into days of disconnects. Some of the helpful people here on the AT&T Direct forums helped me, even the local tech noticed the problem. Eventually a new line was strung and the signal was improved but I had to replace the modem (think it was going out too...bought my own brand modem). Pretty much now after a little more tweaking, the only problem I've had was when it would rain somewhere, I'd lose connection. Other than that, it's been stable. I really wish we had the even faster services of U-Verse (i.e. their Max and higher), or some other companies that could provide faster speeds at the same or lower price. But what's offered here, works.
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Review by (hidden by request)
(review was emailed from domain pacbell.net)
lodged 46 days ago
- Walnut Creek,Contra Costa,CA
- $43 per month
- (12 month contract)
- AT&T
- "Generally reliable service over a 13 year period. Reliable 2Wire 2701HG-B modem/router."
- "Getting past the first tier support when there is a problem at the CO or server. Escalating price."
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I started out with the original Pacbell DSL service in February 1999. Overall, I would give the ATT/SBC/Pacbell DSL a 9 out of 10 rating. I
have had the Elite service for over a year and it has performed as
advertised, with download speeds consistently in the 6 Mbps range.
Based on my own experience as well as the experiences of two friends
recently, ATT is experiencing some problems with DSLAM ports resulting
in the "cannot find ATM circuit" error and therefore an inability to
connect to the internet in spite of all green lights on the modem. They
need to pay more attention to this problem. When you talk with tech
support, you have to insist on escalation to get the problem resolved.
Otherwise, they just want you to do a lot of unnecessary changes to your
own system, resulting in wasted time and sometimes even messing up a
system that was working perfectly.
The 2Wire 2701HG-B, has been very reliable for me and for others whom I
support. It eliminates the typical modem and router synchronization
problems that some users find difficult to manage and reduces support
requirements. In large homes, I have even found it superior to some
802.11n routers in generating a good signal through multiple walls and
rooms.
In spite of my generally high level of satisfaction with the ATT/SBC DSL
service, I have decided to switch to Sonic.net, after having had DSL
service from ATT and predecessors (starting with Pacbell) since February
1999. The straw that finally broke the camel's back was another $5
per month increase in the DSL charge (now $43), coming just a few months
after imposing a $5 per month standby fee for long distance service.
(Yes, I still need a POTS land line.) That has driven my bill from $55 a
couple of years ago to $75 today. They originally enticed me to take
the long distance service with a promise that there would be no monthly
fee, just a reasonable charge based on usage. I am hoping that Sonic=92s
rollout service in Walnut Creek where I live is as reliable as the
reviews show it to be in Santa Rosa and San Francisco. Also, with Sonic
I will be getting several features not included in the ATT package,
including caller ID, call waiting, voice mail, call forwarding, etc.,
all for $39.95 plus taxes (I estimate a total of $50).
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Review by djg314
member for 53 days, 5 visits, last login: 6 days ago
lodged 47 days ago
- Windsor,Hartford,CT
- $60 per month
- AT&T
- "The price is right"
- "Slow/inconsistent speeds, CS is impossible to deal with"
- "After 9 years, it's time to find an alternative"
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It's been nine years since I first subscribed to SBC Yahoo now AT&T dsl, so my memory of the self-install and pre-sale information is sketchy. Over this time the dsl service has been fairly reliable; there have been very few instances of substantial downtime and relatively consisted if unimpressive connection speeds. When there has been a problem, dealing with tech support has been a nightmare, but I'm told that that is not unusual. Over time, probably because both the demands of my system have increased and the quality of my connection have deteriorated, the service has failed more and more often. I've recently had line crews examine the problems outside of my home without resolving the intermittent connection/slow speed issue. (They acknowledge that there is a problem, but the underground wiring seems to be an issue.) The process for contacting a CSR and the level of support they provide is truly awful. Prepare to spend hours trying to reach a knowledgeable English speaking representative. AT&T's suggestion to solve my connection problem is now to upgrade my service through them to a faster speed. They do not however guarantee a specific speed at any level of service and so, as long as you obtain some minimum download rate at some time after obtaining your service they'll close your ticket. I'd prefer not to switch services since the alternatives are so few, but there seems to be no choice.
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 Review by rawwhide
member for 11.7 years, 1891 visits, last login: 4 days ago
updated 49 days ago
- The Sticks
- $34 per month
- AT&T
- "I cant remember the last outtage, it has been so long"
- "CAPS because they now want to protect their new U-verse TV service"
- "Caps are bad. This has really made me think more and more about switching to the competitor."
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Update: it seems that during peak times, streaming from certain sites such as Youtube are throttled on my regular DSL line. I now have caps to think about and being that I only have DSL my caps are 150gb a month. Comcast is a competitor in the area and have a 250gb cap. If I want to go over that 150gb cap then I have to either switch to U-verse or to Comcast or get charged $10 per 50gb over. Umm if I go over and start getting extra charges then I will switch to Comcast.
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 Review by Blockfire
member for 2.2 years, 575 visits, last login: a few hours ago
updated 53 days ago
- Wichita,Sedgwick,KS
- $33 per month
- (12 month contract)
- about 5 days
- AT&T
- "Cheap service"
- "highest available speed at my location is 1.5 MB/s"
- "you definitely get what you pay for, low price for low speed."
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I switched to AT&T from Cox communications because the lack of competition was leading them to higher and higher prices and I was fed up. I am definitely missing the speed that broadband had available, but not the price. I'm irritated that on the AT&T website it says U-Verse is available in my area but I can only get the 1.5 mB/s speeds because they are no longer expanding the U-Verse footprint.
The connection is mostly stable, but if there is a thunderstorm or any kind of moisture the speed definitely goes down and I have been unsuccessful in having anyone come and check this out.
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Review by luckyme
member for 12.1 years, 1314 visits, last login: 74 days ago
updated 53 days ago
- Canoga Park,Los Angeles,CA
- $20 per month
- about 2 days
- "Quick response"
- "$55 service charge to move my phone jack"
- "Good value for money"
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I requested a 6.0 service plan, my billing reflects the 3.0 plan but speed tests are a higher rate. I'm anxious to see if this continues.
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Review by msuguy71
member for 6.8 years, 254 visits, last login: 49 days ago
updated 54 days ago
- Haslett,Ingham,MI
- $43 per month
- AT&T
- "Pretty reliable"
- "Over-priced for what it is"
- "Reliable but very pricey"
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Service is pretty reliable, only had to reboot my router once. Advertise 6MB/s but only get 5MB/s. When I had a different DSL provider, on the same copper I have now, I was getting 20MB/s so it is not the infrastructure. Just AT&T nonsense. Price is too high for the speed it offers and the caps they put in place.
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Review by speeddream
member for 4 years, 16 visits, last login: 42 days ago
lodged 69 days ago
- Irving,Dallas,TX
- $68 per month
- about 7 days
- AT&T
- "I have 4 computers and all of them can get online at the same time, no issues"
- "That I have to have phone service when I do not use the phone. UVERSE not offered in the place where I live"
- "I have used AT&T since year 2000. I would not have stayed with them this long, if I was not happy."
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This is not a pumped up review. Over the years, there have been a few instances that I can recall that I had with the connection. It ended up being the dsl modem that AT&T initially gave me back in 2000. On this occasion, a guy came out to check it out. He replaced the box outside and gave me another brand new updated modem at no charge. My connection has been up and running straight with no problems at all for at least 3 years. It used to be that when we had really bad storms that their might be a temporary outage but, that has not happened in years. The $68.50 that I mentioned for the total cost, 28.00 is for the Internet High Speed and the rest is for the phone line that I have to have here due to the fact that Verizon owns the wires here and AT&T leases the wires from Verizon. At least that is how I justify it. It is legit or else I would be able to get UVERSE. I am not very far at all from the AT&T service provider so it is not a matter of distance. I check my speed about an hour ago anon at 5600/658 something like that. I will check again in a second. Oh, I just looked to the left for the information requested for the review. Initially, they gave me a Speedstream 5100. Then later, the gentlemen that came out to replace box outside gave me Westell ADSL-2 Router. I just checked it for the model and date on it is July 2009. Verizon is constantly spamming my actual physical postal mail box with offers for me to hook up with them and the FIOS. Oh well, they burned me once before, shame on them. I am happy with AT&T unless they go up on my monthly bill and then I will look around. That is not to say that I would switch to another provider though.
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