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Review by t968rs 
member for 8.5 years, 24 visits, last login: 7 years ago
lodged 8.4 years ago
 Cincinnati,Hamilton,OH
 $41 per month Cincinnati Bell- CLEC party: Cincinnati Bell
 "Fast, reliable, decent customer service" "none to date" "Awesome! I definately recommend, if you're within Zoomtown's coverage area."
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I have the standard 3up/768dn service they provide for other customers and have a DHCP. They give you a Cisco 675 modem, whcih I've had for about 4 years now, with no problems.
I have had an excellent experience with this service and had almost no technical difficulties. Twice, my modem needed to be reset from the station, but this WAS NOT the DSL company's fault. It is the fault of my ancient phone system and they were very fast and helpful. This only took a few minutes.
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Review by djrose
member for 8.5 years, 22 visits, last login: 5.6 years ago
lodged 8.4 years ago
- Beachwood,Cuyahoga,OH
- $30 per month
- (12 month contract)
 about 5 days- Ameritech
- CLEC party: Covad
- "Price, speed, installation"
- "Disconnects several times a week"
- "Worthwhile"
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Experiences have been generally very positive. SBC Yahoo was only offering 384 kbps downstream at my location, 12,840 feet from the CO. With AT&T Worldnet PPPoE, I am getting 1,200 kbps down, 110 up. They offered 1,500/128.
I enjoyed being able to transfer settings--E-mail and personal Web page addresses--from Worldnet dialup. 60 MB of storage for Web pages, with optional password protection, is a better deal than the cable provider here, Adelphia, offers: only 10 MB and no passwords. And I get 20 hours per month of dial-up, which I wouldn't have with cable.
Do not understand why on this board there are so many negative comments about AT&T DSL.
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Review by DRaich
member for 9.1 years, 167 visits, last login: 1.4 years ago
lodged 9.1 years ago
- Oakland,Alameda,CA
- $40 per month
- (12 month contract)
- about 7 days
- SBC
- CLEC party: Covad
- "Works well, reliable, smooth installation, good tech support"
- "Needed some tech savvy to get e-mail working on my computer"
- "Go for it!"
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I had originally planned to go with Comcast cable, but it took them until last year to offer broadband in my neighborhood, and shortly afterwards my dialup ISP, AT&T Worldnet (att.net) began offering DSL here. The latter seemed more attractive because it would allow me to keep my existing account. But I waited several months before signing up because I also wanted to get AT&T local phone service, offered at about the same time. Unfortunately, despite their promises (or hopes) that I could have both together, the rule remained "only one or the other" right into 2004 (due to regulatory problems or conflicts between AT&T and SBC (Pacbell) -- never was able to get a full answer on that).
Anyhow, I finally signed up in March for AT&T DSL without their local phone service, DSL being more important. The phone representatives I spoke with were pleasant and knowledgeable. The only delay was that they did not want to start until the beginning of my Worldnet monthly billing cycle. After that, the order went in, the line was tested and enabled, and my kit arrived inside of a week. I did not use the self-install kit, however. I had signed up for professional installation because of my alarm system. The Covad installer showed up on schedule (a couple of days after the kit), put in a splitter at the box and routed the DSL signal over an unused pair in the cable leading up to the phone jack in my computer room/office. It was a very quick and clean install and avoided the annoyance of adding filters on all my phones and other equipment. I think having your splitter at the box is really the way to go.
Signal quality was excellent -- installer measured it at something like 31 dB, which he said was as good as you get right in the CO. Service has been reliable and measures out quite close to the 768/128 that I purchased. Connection is PPPoE. The tech, using his laptop, tested only as far as the DSL modem. He said he was not permitted to configure my computer -- that was up to me.
The hassle was with the installation software that came on a CD with my kit -- it simply did not work on my XP Pro system. I phoned AT&T tech support and had no trouble getting instructions on how to configure the broadband connection manually. It was quick and easy, and phoning them was a fine experience -- free call, no long waits on hold, and no problem getting the answer. Once I was browsing online, I found the XP configuration problem was well known (even though the CD claimed to work with XP), and the same answer was on their DSL tech support Web site. But it turned out, the phone guy forgot to tell me how to get my e-mail to work -- the CD had given a configuration, but the POP3 and SMTP server names it listed were incorrect. The correct server names were there on the Web site, along with the necessary SSL configuration, so I didn't need to make another phone call. But someone not comfortable in the options menu of his e-mail client might have ended up less a happy camper than I did.
Cost is actually $10/month less than the $40 official rate for the entire first year, tied to having AT&T long distance service. DSL modem is "free" as a result of a full rebate for the installation kit, but you do have to mail in the rebate form! Professional installation was $200.
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Review by (hidden by request)
(review was emailed from domain houston.rr.com)
lodged 9.1 years ago
- La Porte,Harris,TX
- $39 per month
- "Call Quality, Sign up special, time to get TA, ease of install if you do it their way."
- "few features, clueless cust. serv. reps., have to put TA in front of router"
- "I am happy now that I have worked past the issues AT&T knows about but does not tell you about."
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I signed up for Callvantage the day it became publicly availble which was a
Friday. The special was no signup fee, free TA and $19.99 for the first six
months. I got an e-mail confirmation a few minutes later with my new
number, which was already active when I called it. The e-mail said I should
get my equipment in 4 or 5 business days. On the following Monday I called
to see if there was an orderstatus or tracking number, the rep. Said no
tracking but I do show the order is being processed. I called back on
Wednesday and got someone who did not know her head from my head. She just
kept saying no tracking available, you should get it between today and
Friday. She came up with the answers after putting me on hold about 10
times. She also said I would get an e-mail when the TA shipped, which to
this day I still have not gotten. She told me all of this with out ever
asking the phone number I was calling about, she was only going by my name.
I hung up and called right back and explained the situation that the
previous rep. Was no help what so ever. I had a tracking number and ship
date (the previous day) with in two minutes of talking to the second rep.
She said I should get it the next day which would be Thursday, hmmm the
first rep was right I should get it between Wednesday and Friday. She had
the info the whole time she just would not give it to me. I had the TA on
my front porch when I got home, it came early since it was only coming from
Dallas. I hooked up and activated the TA on the website and was making
phone calls. There has been some issues with the service and the fact that
the TA must go directly behind the modem and in front of any routers you
might have, which is not a good thing. My internet traffic slowed to a
crawl while I would be on the phone, this is an issue I found out today that
AT&T has known about all along. I have worked around my issues and all in
all the service seems to be pretty good. I am satisfied with the quality of
the calls and have not had any problems with incoming or outgoing calls.
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Review by rblanton
member for 11.8 years, 3003 visits, last login: 35 days ago
lodged 9.1 years ago
- Richmond,Henrico,VA
- $41 per month
- (12 month contract)
- about 6 days
- Verizon
- CLEC party: Covad
- "Much less expensive than Comcast Cable"
- "Works very well. Occasional outages but rare."
- "Very Good value for the money"
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I use AT&T as my local TELCO provider. They have been more helpful, very generous in their credits, etc. I moved and they waived the $38.50 installation charge. Try to get that from Verizon! I ordered the service online and tracked the emails. Up and running in 6 days! After about 30 days the DSL crapped out. The telephone works great. After and hour of trouble shooting the premisis wiring a trouble ticket has been issued. They claim the problen in prem wiring or NID. Great! How could it have worked for 30 days and then there was something wrong with the wiring. I don't know but a technician has been dispatched to fix it.
I normally got 632 down and 108 upload, which is fine for me. I dropped Comcast Cable for this reason: they wanted $58.95 a month for broadband. I could reduce the charge to $45.95 if I got basic cable for $8.31. Well basic cable for me was 8 channels four of which were program guide channels. I can get the same with a $2 antenna. I think the cable guys have gotten very, very greedy. I will update the status of my service after the technician comes out. The Covad tech was great. He removed something called a 'half ringer'. The service was upgraded to 1500 down and I usually get 1230. Still not bad.
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Review by (hidden by request)
(review was emailed from domain clevelandstreet.com)
lodged 9.5 years ago
- Sammamish,King,WA
- $45 per month
- (12 month contract)
- "Big Pipe, Big Gulps, No Waiting"
- "Slows when the neighborhood is downloading the newest Anderson Video"
- "No Comparison, Comcast Rocks"
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Review by greenbeltdud
member for 9.7 years, 1 visits, last login: 6.7 years ago
lodged 10.1 years ago
- Greenbelt,Prince Georges,MD
- $50 per month
- (12 month contract)
- Verizon
- CLEC party: Covad
- "Fast, Reliable 1.5mbps/128kbps"
- "Online Support Very Limited"
- "Highly Recommended"
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AT&T/Covad kept me constantly updated on installation process. Equipment delivered and service activated when promised. Since activated 3 months ago, no outages or other problems.
Only bad (if you call it that) problem is AT&T Worldnet's online help (especially for the DSL) is very poor! And it is almost impossible to find an email contact for customer service!
Other than that, I highly recommend this service!
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Review by (hidden by request)
(review was emailed from domain att.net)
lodged 10.1 years ago
- Bellaire,Harris,TX
- $60 per month
- (12 month contract)
- Southwestern Bell
- CLEC party: Southwestern Bell
- "Excellent sales, knowledgeable"
- "Snail mail in getting the installation hardware to me."
- "Would I do it again?? Yes!"
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Signed up for DSL service with ATT Worldnet, very helpful phone staff. Self
installation was a piece of cake,especially after talking to a SBC installer on the street before I signed up, he advised using one filter/splitter at the interface box and running a dedicated line to the modem; up & running quickly. No problems with
speeds.
Mark
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