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AT&T DSL Service page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 834 reviews (339 good) (249 bad)
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Review by r81984 See Profile

  • Location: Katy,Harris,TX
  • Cost: $21 per month (12 month contract)
  • Install: about 7 days
  • Telco party AT&T
Good "Great price for 12 month contract, regular price is like $35"
Bad "They have a 150GB cap which is horrible."
Overall "Only use if you have no cap free alternative."
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·AT&T U-Verse
·row44
ATT has a promo for 12 month contract at $19.99 with no phone line for 6 Mbps/768 Kbps dsl. The problem is they started caps halfway into my contract.
They now have a 150GB cap, so as soon as there is competition in my area I will switch to get away from the caps.
Never had any connection problems with ATT.

member for 13.2 years, 3655 visits, last login: a few hours ago
lodged 3.5 years ago

Comments:






Review by markrogo See Profile

  • Location: Redwood City,San Mateo,CA
  • Cost: $40 per month
  • Install: about 4 days
  • Telco party AT&T
Good "It keeps me online with 99.9% uptime."
Bad "The level 1 support in India makes me want to kill kittens."
Overall "It's cheap enough and decent enough."
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(ratings match consensus)

6mpbs service that comes in at 5mpbs consistently, 600kpbs upstream. Crappy DNS, but easy enough to bypass that. Usually up, annoying when it isn't because the company is incapable of answering the question: "Is there an outage in my neighborhood?" without a 30 minute dance. But it's rarely down.

member for 5.7 years, 36 visits, last login: 1.4 years ago
lodged 3.5 years ago

Comments:






Review by kawasaki747 See Profile

  • Location: Moberly,Randolph,MO
  • Cost: $40 per month (12 month contract)
  • Install: about 14 days
  • Telco party AT&T
Good "better than dial up i guess"
Bad "it's just degraded to crap over the past 2 years."
Overall "if you can go with any other provider around here DO SO"

get my advertised "connection speed" of 6016/768. Thats the connection speed, not your real world speed. 6MB/s turns into 3.9-4.5 most days. ping times vary from 48ms to well over 200. page loading is inconsistant at it's best, seems like their dns servers just take a break halfway through the page. I have openDNS and googleDNS because of this.

The prices say $39.99 a month, it's more like 50 when you get the bill. If I didnt have it bundled with my home phone and cellular service i'd drop it right now. maybe i'll keep it as a backup for the 18MB/s cable I'm ordering this week. It's also 39.99 for 3x down and 3x up.

The lines and equipment are already in place for fiber based access, they just aren't using them. I've had this same speed tier for 10 years now. WTF, my cell service is gonna be faster than this in a year or two.

member for 8.6 years, 75 visits, last login: 1.6 years ago
lodged 3.5 years ago

Comments:

Review by simmonsservices

  • Location: Winston Salem,Forsyth,NC
  • Cost: $73 per month
  • Telco party AT&T
Good "Hummm,"
Bad "The whole exsperience,"
Overall "Not satified"
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(ratings well below consensus)


On Jun 21, 2011 2:22 AM, "Brian" wrote:
> I thought I would give them another chance, bad idea, but rather amusing
> though, "unthunk impossible" they have done it again, its amazing that a
> company so large could be so unorganized and badly managed to the point
that not one of the 4 people with ATT that I have talked too were on the same
> page with me.. I can't explain or even comprehend why a customer wanting
> u-verse could write a letter like this, and its all true, I wouldn't post
> my first complaint online for everyone to see, if it wasn't... before
> uverse I was a mobile customer for 11 yrs with ATT until I got so upset
> with the red tape and unorganized customer service that I paid
cancellation fees on 3 cell phones just to rid myself of a company that don't
appreciate the customer.. that was almost 1200 dollars. I am now a happy mobile
Sprint customer... "My u-verse experience.. Story: my u- verse experience is
> hilarious... I get a letter in the mail stating its now available on my
> street with no contracts, I decide to give them another chance, I called
and set up a plan that was suppose to have sports channels and all for less
than what I'm paying for time warner cable and was told the internet was faster
> sounded great, ok we set up an install date, the technician showed a day
> prior to check service and discovered there was a problem and there was no
> service at my house, he runs a new cable from my house to the street..
> leaves the old one and just screwed holes all tacky looking right down the
> side of the vinyl of my house , its a good thing I wasn't home... he did
> call to say he was there but told me nothing about what he was doing,
> anyways my appointment was the following day at 1, I had to miss work to
be there , I arrived at 1 the technician was there, he started to explain
> somethings when he discovered there wasn't a signal at the house , he
> called his manager and left... that was almost a week ago, I have not
heard back from them since, was I scamed or screwed or did they forget about me
or what.. who knows, I am patiently awaiting to see, if this was a mom and
> POP place I could understand but where dealing with a communications
> company.. is this possible or did they unthink possible lol this is
> hilarious... I called in that evening to find out what was going on and
> spoke with someone that could not speak English very well and had no idea
> what was going on.. So we started talking about my plan, funny I never was
> told that the price was for a limited time and don't forget to call bck
and cancel your Free hbo and cinamax or we will charge you 25 more dollars and
> after 6 months your price will jump another 25 to about 110 dollars for
less service and more cost than what I have now.. I would love to speak with
> someone that actually cares about the customer at ATT but I would probably
> be wasting all my time trying to find somebody and then I wouldn't believe
> it anyway.. "unthink possible" lol really, what is the confusion, the
> phone company that can't deliver a phone or communicate to the customer as
> to why they can't do it. But can spend ungodly amounts of money trying to
> and spend more money advertising than other companies are worth.. I am
> curious who reads these e-mails, if anyone can respond and tell me please
> do.. I would love for someone that works for ATT to read this and explain
> why, or even how.. or what, cause I have "unthunk the impossible".


(review was emailed from domain gmail.com)
lodged 3.6 years ago

Comments:

Review by Sb3680 See Profile

  • Location: Murrayville,Hall,GA
  • Cost: $50 per month
  • Telco party AT&T
Good "Vonage"
Bad "Bad connection in the evening"
Overall "No choice of competition"
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(ratings well below consensus)

AT&T was not in my area, after setting up a petition with everyone around me we finally got it.
It worked well for a while. Now there are installing uverse and it will not go above 1.5 Meg
Had them come out check lines, replace modem and basically was told that it is limited to 1.5 or less. The kicker is I don't have a choice

So I think they are the worst the techs know there is a bandwidth problem but AT&T will not admit it
6/1/2011
Problems still with service. AT&T case manager assigned to our account. Multiple billing issues due to two sets of equiptment sent out and taken back by techs on site. Still trying to correct after 5 months and multiple calls. Service still not what we are paying for. On third attempt with Network engineer to correct issue. Problems improve for short time then drop off again. Stopped concentrating on speeds with tech support and conveyed our packet loss that averages 2-3.5% per 24hours with spikes up to 32%. some changes made to lines. Still with packet loss at an average of .83-1.24%.
At least AT&T admitted they know there is severe issues but do not know how they are going to correct them.

member for 3.9 years, 60 visits, last login: 1.3 years ago
updated 3.6 years ago

Comments:

Review by ryouga12 See Profile

  • Location: Cleveland,Bradley,TN
  • Cost: $20 per month (12 month contract)
  • Install: about 7 days
  • Telco party AT&T
Good "DSL was set up on time."
Bad "DSL connection is considered "lite.""
Overall "Do your homework before staying with DSL."
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(ratings match consensus)

I had to move to a new apartment, and I thought I would stay with ATT for the DSL.

It was a very reliable connection, with minimal downtime. I found myself ordering online. However, I chose the DSL extreme option, which were "speeds up to 3.0."

I found myself bumped down to "DSL-Lite" at my new apartment. I checked a few known addresses, and it appears my apartment is about 2 blocks away from having U-Verse. I called about this, and the tech support said my block of apartments would have to be rewired. I don't know if this is the truth, but I do know U-Verse was recently rolled out in Cleveland, TN.

I also found that there is no known ETA for any planned upgrades in my area. So, now the best bet is to consider using Charter Communications for my internet connection, if I want speeds faster than 768k.

member for 13.6 years, 297 visits, last login: 3.4 years ago
lodged 3.6 years ago

Comments:

Review by Ruester See Profile

  • Location: North Hollywood,Los Angeles,CA
  • Cost: $35 per month (month by month)
  • Telco party AT&T
Good "Service is rarely ever down, if it is it's a modem issue"
Bad "NO UVERSE, only lowest "Hi-Speed" available - and I live in Los Angeles, in a good area!"
Overall "At least you can see if Uverse is available on their website... meh"
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(ratings match consensus)

It's frustrating that while Computer speeds, wireless speeds, and component speeds are getting faster every year, my Internet service hasn't seen a speed increase since 2001-2002 (around when DSL came here!)

There's TW cable, which I may go with soon, but their pricing structure doesn't really compete well yet. Their advertised speeds seem faster, but who knows what my actual speed will be, they can't say, nor guarantee a minimum like DSL.

The install process is simple, plugin a modem, phone filters and go!

Mine came with a 2wire modem, which was awesome at the time, needs an upgrade though.

member for 3.6 years, 4 visits, last login: 1.4 years ago
lodged 3.6 years ago

Comments:

Review by girolamous See Profile

  • Location: San Antonio,Bexar,TX
  • Cost: $45 per month (12 month contract)
  • Install: about 21 days
  • Telco party AT&T
Good "Service is working"
Bad "Bad customer service told us we couldn't get DSL here"
Overall "I had no choice but this or satellite. For the price, this is much better but such a hassle!"
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(ratings match consensus)

I considered BlueSky and Harris satellite service while we worked on getting ATT DSL service working here. Harris (Dish Net) offered only dialup upload speeds--no way. BlueSky was ~80 per month. Since DSL was offered at $29.95 and up, we persevered through the incredibly poor service calls, phone support, and slow installation. We got basic service after ~3 weeks of waiting because we asked for Pro DSL (3Mbps down, 512kbps up) but they said our line wouldn't support it. So after suffering through this for a couple of weeks, I called their new accounts people and asked for an upgrade. "Not possible with your location" Then I insisted that they try it, offering to pay for a whole month at Pro rates even if it didn't work. Finally after 3 calls I got to someone in Tier 3 who would let me TRY. They made the change to their servers and we are now at 2.6Mbps down/450kbps up. This is pretty good, so we are sticking with it for now, but I am trying to squeeze more out of the Bitsurfer 2210 modem with tweaks.

Edit--2 years later and service has steadily worsened. Now I am getting 1.8 Mbps down, 240 kbps up. Uverse is available less than 2000' away, but not here. I'm getting ready to lodge a complaint.

member for 5.7 years, 16 visits, last login: 2.6 years ago
updated 3.6 years ago

Comments:

Review by BigDaddieD See Profile

  • Location: Oklahoma City,Oklahoma,OK
  • Cost: $20 per month (12 month contract)
  • Install: about 5 days
  • Telco party AT&T
Good "Price adjusted for 12 months (after request)"
Bad "Long distance from switching station = Max speed 1536/384, Upgraded DSL or UVERSE deployment is unknown in the near future"
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In Oklahoma City, DSL upgrades & UVERSE deployment is sporadic. It took over a year to get the download speed upgraded from 784 to 1536. Further DSL upgrades are not planned & the deployment of UVERSE in this area is uncertain. COX cable is the only other service available in the area. After AT&T adjusted the price it is a better deal than the "Cox Internet Starter" package (1Mb/256Kb) for $23 vs AT&T DSL (1.5Mb/384Kb) for $20 (The normal price for this rate is $30)

member for 6 years, 8 visits, last login: 3.6 years ago
lodged 3.6 years ago

Comments:

Review by (hidden by request)

  • Location: Arlington,Calhoun,GA
  • Cost: $25 per month (12 month contract)
Good "most tech supports and repair techs are professional and understanding"
Bad "worst connection ever"
Overall "NOT worth it, EVEN if services were offered FREE of charge"
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(ratings match consensus)

I've had a number of Internet providers over the past number of years, but
AT&T's DSL (high speed/laugh) service is worst yet ...
SLOW and INTERMITTENT connections - over past 1 week can transmit a
connection for no more than a few minutes at a time; We are constanting losing the network and internet connection every few minutes. The only reason I was able to complete this review/save/post is because every few seconds my work is saved w/ a backup.
I've been told "it's your modem, it's your router, you need a filter, you
need to re-boot, just reset, there's an outage, hold please, can you hold, let me review the notes ..." ... blah, blah, blah ....
AT&T sucks! NO WONDER THEIR STOCKS ARE DOWN!!!!
I'm tired of calling for help, tired of holding to speak with the technical support reps, tired of plugging and unplugging, setting and resetting, tired of booting and rebooting - BUT am MOST tired of
paying for a so called service that AT&T DOES NOT PROVIDE!
I neither be 'consuming' neither AT&T's Internet nor land line, nor
cell-phone services.
Although cost for services is competitive, the quality and dependability of
services is WORSE THAN POOR.
I look for their stocks to continue to plummet.
I'd rather pay a higher price for better service and more dependable
company.
I don't know that anyone will even read this, or if they do, that they will even care. It certainly seems that AT&T - the very ones that should be concerned certainly are not.


(review was emailed from domain gmail.com)
lodged 3.6 years ago

Comments: