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Review by pacja 
UPDATED: 25 days ago
member for 8.2 years, 869 visits, last login: a few hours ago
 Barrington,Lake,IL
 $30 per month
 AT&T
 "I have DSL (Or I had DSL for a while)"
 "Far from LO so it's the slowest (if it works)"
 "I wish I could upgrade to to UVERSE or RT (no more)"
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It's been 5 years... U-Verse not available, RT is not anywhere close and I'm too far away from LO for better speeds - so I've been stuck with 1.2M DL / 250K UL (on a good day) for 5 years so far.
Other then than, tech support here on dslreports.com is great, sales support/install via dslreports.com was OK as well (5 years ago) - general customer support (via phone) is still clueless and surprised that I HAVE DSL at all - their DB has my address listed as unavailable for DSL...
10/31/2009 Update:
I had no DSL whole last week due to issues with outside line.
4 tech support guys have been trying to fix the line whole last week without any luck.
by 7th day I gave up - canceled DSL & Phone from AT&T and ordered CDV & HSI from Comcast - will see how that goes.
Followup comments: | Forums » comments on review of AT&T DSL Service |
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Review by JRSturgeon
Posted: 26 days ago
member for 4.9 years, 136 visits, last login: 26 days ago
Springfield,Sangamon,IL
$30 per month (12 month contract)
 about 3 days
AT&T
"Steady as a rock"
"A little expensive for 3.0 MB"
"There are better offers out there."
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I've had AT&T DSL for several years; the price started out around $15 for 1.5MB, then I went to 3.0MB, and now paying $30/mo. I could get 10MB for $30 at Comcast, but just don't have the desire to switch. AT&T DSL is very reliable, and the one time I called for support they were all over it.
Overall I'm happy with it, although I believe I could do better (cost-wise) going to cable.
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Review by garej704
UPDATED: 30 days ago
member for 212 days, 25 visits, last login: 14 days ago
Charlotte,Mecklenburg,NC
$40 per month
about 5 days
AT&T
"Consistent and good speed."
"Poor line quality and DSL reboots always speed things up."
"Mid level service not as fast but more consistent than cable"
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Switched from TWC a year back because TWC would crawl at times and just wanted to bundle my services with at&t (in a former BellSouth Area). I've had to have trucks dispatched to house twice due to static. This comes across my POTS line and so i can detect it and check for static at the Network Interface. Clears up and hopefully this time the line will stay clear. House built in 1953 and older neighborhood so not sure if that has something to do with it but they replace the box outside the house when DSL installed as i didn't even have a landline. Getting 2 - 2.5 downloads, fastest was a 2.9. Tech says that is probably the best i will do, i was just able to upgrade from standard to the 3.0 package but wonder if it is worth it for .5 Mbs? Still can not get the Ultra service here and awaiting Uverse to be available.
Will update the consistency now that tech fixed issue on equipment side at the VRAD.
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Review by totalradio
UPDATED: 30 days ago
member for 2.2 years, 701 visits, last login: 1 days ago
El Dorado,Union,AR
$99 per month (12 month contract)
about 5 days
AT&T
"Speed is steady, very reliable."
"First level tech support is bad, but getting better"
"Works well, if you have no problems"
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Update - 10/26/2009 - Had an issue where I had to call tech support about creating a PTR record for my static IP. First level tech support was able to direct me to 2nd tier support where they could help me. A few emails later, my PTR was setup and smooth sailing.
08/16/2008
1st level tech support is VERY BAD. If you demand 2nd tier support, your problem will be fixed in a timely manner by someone who knows what he's/she's doing. If a truck roll is necessary, its usually fixed quickly because it might be "plant related". Been a DSL customer since 2002 (when it was SBC) and it has only failed twice (the first time in 2004 for about an hour, the last being in 2007 for 2 hours, and didn't have to call tech support.)
AT&T is a real pain when it comes to upgrading ones service. For instance, if you want from dynamic IP to a static IP, they "claim" a truck roll is necessary. This is the ONLY provider that does such a thing...Quite possibly they use this tactic to get the $200 for a truck roll. I've never needed a "truck roll" to upgrade from dynamic to static from any other provider, except AT&T. Word to the folks at AT&T, make it simple for people to upgrade and DO NOT INSIST on a 'truck roll" for something that can be done in the C.O. or elsewhere. However, after 55 minutes (and 3 people) later, I upgraded to Elite service.
Now on to a bad note...Its my understanding that AT&T is "toying" with the idea of "usage-based pricing". Which is another word for CAPPING YOUR USAGE (or a money grab, call it what you like) ! Word to the wise (from an ex-Verizon employee), this is not a good thing and if AT&T implements this, trust me, MANY people will disconnect their service, and I'll be the first to do so.
However, I'll keep an open mind on this and see what develops.
Followup comments:  
Patches
@bellsouth.net
| Terrible service Trying to get in touch with somebody in AT&T technical support is deadly and finally when I get to talk to a human being it happens to be someone from the Philippines, so speaking English as a second language with a heavy accent the same than myself.
As a result I get nothing except to be infuriated since we don't understand each other.
The beauties of outsorcing. | |
| 
WiFiguru
Formerly jnethostman
Premium
join:2005-06-21
Lodi, CA | Truckroll and byte billing If AT&T goes to usage billing, I will defiantly disconnect my service from them.
Good review though, and, I do not know why they charge for truck roll with a static IP subscription... makes no sense at all. | |
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Memoriallanes
@ameritech.net
| ATT gone from here! To start off, ATT (SBC) has been in this house since it was built in the 1950's. Not no more!
I have been with ATT first off, dial up and then DSL. The dial up was off line ( due to line problems )almost as much at it was on. Every time they would come out they would say, but sir, its your phone line and we cant touch it, thats ATT's problem. But your ATT, yes but not the phone part. So you get them out and they tell you it is your Modem and they cant work there either. Now that I have had DSL for 15 months, I guess I can say they are worthless.
The trouble shooters say its your phone line, and the phone guys say its your DSL. SSDD, The trouble shooters had me disconnect my DSL and the static was still so bad you couldn't make a phone call. When the line guys show up they say, you should get rid of your DSL its causing problems for my phone system.
Best part was when I told the guy that it was also ATT, and his follow up was thats why he has cable! | |
| ChiTang
Premium,MVM
join:2002-08-23
Alhambra, CA
| AT&T and SBC is the same company SBC bought AT&T so AT&T is not a worse/different company than SBC.
Static DSL is considered as business plan (at least not residential) and it requires a professional install (no DIY install), hence the truck roll.
People need static IP for various reasons and should pay more, but simply because your "OFFICE" is at home does not imply you can have "business service" at the expense of "residential price".
My 0.02.
--
I used to be indecisive, now I am not sure. | |
| | totalradio
join:2007-09-15
 ·AT&T DSL Service
 ·Suddenlink
 ·Dish Network
 ·magicjack.com
 ·ipowerweb
4 edits | Re: AT&T and SBC is the same company I don't know where your "myth" comes from, but it is a myth.
First, if you already have a dynamic IP service, then upgrading to a static DOES NOT require a truck roll. Only if you need additional wiring (or problems in the wiring) does a truck roll become necessary !
Second, in most areas, you can get DSL for the first time, and not need a truck roll. AT&T (and most competent carriers) can provision the line within days. In the meantime, they send you the modem, and you can do the rest. Again, if you need some wiring done, then a truck roll is needed.
Third, I have a static IP at home, so if I have to pay "business rates", then so be it.
Of course AT&T tried the "truck roll" with me, and I KNEW it wasn't necessary. They did all of the circuit work in the CO and elsewhere, and I rebooted by modem. Works just fine for me !
Yes, we know AT&T & SBC are the same...PacBell (the old Pacific Telesys) Ameritech (Illinois & Michigan Bell), BellSouth (the old South Central Bell)...They're all one big happy family ! | |
| cprgirl
join:2002-01-18
Plymouth, CT
| Yes, AT&T sucks Just like SBC and before that SNET. I have had nothing but problems with my connection...they cant fix it. Unfortunately, I have NO cable so I am STUCK with AT&T.
If I could switch I would....
DONT even get AT&T if you have the option of someone else to give you internet connection!!!! | |
| | | | | 
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Re: Yes, AT&T sucks You could post in the at&t direct forum. I think DNSguy has been picking these up (rDNS). | |
|
attdslemployee
@bellsouth.com |  PTR Record Request
request to create a PTR record. The e-mail
should include:
• IP address to reference.
• Domain or sub-domain name to reference | |
|
Surfer
@bellsouth.net | PTR correction that email is for the southeast region. You will need to the PTR record email for the midwest region. sorry for the delay. | |
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 Review by sclement
UPDATED: 33 days ago
member for 7.4 years, 1332 visits, last login: 1 days ago
Spanish Fort,Baldwin,AL
$40 per month
BellSouth
"Consistent"
"Relatively slow-performanced dropped in last 3 months"
"For this price could be faster"
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Comcast D/L was 8MB vs ATT @ 5.5 - sounds deminibus but perceived as much faster
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Review by redtalmage
UPDATED: 36 days ago
member for 4.4 years, 364 visits, last login: 6 days ago
Anaheim,Orange,CA
$55 per month
about 3 days
AT&T
"Ordered landline & DSL on Thursday, Installed on Tuesday"
"Wish Up speed was better"
"It just works"
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This is a business installation done by AT&T techs. The DSL tech had me up & running in about an hour. The line & modem were tweaked after he installed a splitter and ran a new home run. No waiting for the modem to learn and ramp up. Of course I do have an advantage of having th RT box just across the parking lot. RT to modem is about 1000 feet. The install was free as I ordered the DSL (Pro package w/5-static IP's) with a new land-line. The deal included a Motorola modem/Wireless router/4-port switch (re-branded Netopia 3000). My only complaint is the port speed (10/100). I would have preferred a gigabit switch. I am looking to get a separate gigabit switch once the cabling is completed & just plug the modem/router/sw into it. [ I had AT&T DSL ( PacBell then) in the past and had the usual problems (being ~12,000 feet from the CO) ]. So far (2 months) this 'business' class (& cost) has caused me no difficulties at all. Therefore no experience with tech support. Looked at the local cable (TW) business option, but I prefer a hard land-line to the vulgarities of VoIP over cable.
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Review by mst252
UPDATED: 36 days ago
member for 9.1 years, 143 visits, last login: 17 days ago
Santa Rosa,Sonoma,CA
$24 per month
AT&T
"Fast and reliable"
"Dont know of any"
"I would recomend this to anyone"
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I have had this service sine 1999 back when it was pacific bell.I had pacific bell dial up before DSL was widely available in the Santa Rosa area. I still have the original Alcatel speed touch home modem they gave me back then. I guess that maybe it is a dinosaur but it works with out notice.The few times I have had a problem the service provider fixed it right away. What can I say unless something changes I am leaving well enough alone. I would recommend this to my friends. Update 1-18-2008 I had a very strange issue where my service would be reduced to 1.5 mega bit download about every 25 days or so. The tech I spoke with was fantastic.he had a service person visit my local fiber location and switch me onto a different circuit. All this on New years day and within 2 hours of my call. He called me back two times to let me know what they were doing about my problem. What can I say all this for a customer paying $24.00 a month. Thank you ATT
Update 8-2-2008
Nothing new on this front. As usual everything works just as advertised. I did get a better deal on my phone service sine I never use it a sales rep suggested I remove all the features and now it costs $5.00 a month. I was going to have them remove the number completely and just have naked DSL but for 5 dollars I figure i might as well have a hard line available. Now if only my comcast cable tv was this reliable (LOL)
Update 3-18-2009
I dumped comcast for Dish network. My experience with dish has been great for the last 3 months. Their DVR is really top notch and the programing is comparable for less money. Att still has good service although I am back to calling them every month to rebuild my account in the router. Absolutely no one can figure out why my service gets provisioned to the basic speed every month when I pay for the elite service. To their credit they do see the problem is persistent and just perform the repair. If any one knows why this might happen please let me know!!
Update 10-21-2009
Still using the Acatell speed touch home modem Att gave me in 1999. Service is reliable and consistent.
Followup comments: FARBES
join:2008-07-26
Sacramento, CA | 24 bucks? I tell that you will pay more than $24 for DSL.. I had experienced with att cost me more than 20bucks for DSL service.
Good luck! | |
| | mst252
join:2000-09-17
Santa Rosa, CA | Re: 24 bucks? You are right my Att internet services bill is $15.30 and my phone line including taxes is $13.01. For a total of $28.31. Still a screaming deal if you ask me for 6.0 MB service. | |
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Review by tonixtonix
Posted: 37 days ago
member for 37 days, 2 visits, last login: 10 days ago
Rosamond,Kern,CA
Contract price not specified.
"slooooow!"
"Avoid this service if you can"
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Only available package in my area is AT&T High Speed Internet Direct Basic. Speeds advertised are 768/384 actual on a good day is 69/340. It makes me want to stop using the internet!
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Review by rmagar
UPDATED: 41 days ago
member for 7.8 years, 2454 visits, last login: a few hours ago
Austin,Travis,TX
$35 per month
about 7 days
"Relatively fast and reliable, no contract, wifi at starbucks"
"Billing, DSL is outdated technology"
"Good value for the money"
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Ordered Elite Speed (6Mbs) in Apr. 09 with ATT local phone service. Installation took about 1 week. In May 09, switched to dry line DSL, service transition was seamless.
Pros:
1) Reliable connection for nearly 6 mos. There was one disconnect this month, that required a tech to visit while I was away. Problem seemed isolated, connection is still strong.
2) Good customer service. On calls regarding switch to dry line and recent service loss, customer service was very responsive.
3) Wifi is available for free using ATT account at Starbucks and some airports.
Cons:
1) Billing. Upon transition to dry line, billing was unable to issue a bill to my address. This seems to have rectified itself this month. Service was never effected.
2) DSL is no longer cutting edge. Uverse is not much better. FIOS is unavailable in Austin.
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Review by capbley
Posted: 41 days ago
member for 8 years, 18 visits, last login: 41 days ago
San Francisco,San Francisco,CA
$25 per month
AT&T
"I will have to get back to you on that"
"Over promised and very slow"
"Fine if you can deal with slow service"
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Ordered 3MB service from ATT. Service was extremely unreliable. After several visits from them and different excuses (like my house wiring was the problem), they admitted that we were too far away and they had not upgraded the box serving our house. They downgraded my service to 1.5MB which increase the reliability but speed is usually less than 1MB. I cannot believe that in the heart of San Francisco, ATT is not upgrading their infrastructure. Support has been useless!
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Re: Truckroll and byte billing