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Review by totalradio 
UPDATED: 44 days ago
member for 2.2 years, 712 visits, last login: a few hours ago
 El Dorado,Union,AR
 $99 per month (12 month contract)
 about 5 days
 AT&T
 "Speed is steady, very reliable."
 "First level tech support is bad, but getting better"
 "Works well, if you have no problems"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Update - 10/26/2009 - Had an issue where I had to call tech support about creating a PTR record for my static IP. First level tech support was able to direct me to 2nd tier support where they could help me. A few emails later, my PTR was setup and smooth sailing.
08/16/2008
1st level tech support is VERY BAD. If you demand 2nd tier support, your problem will be fixed in a timely manner by someone who knows what he's/she's doing. If a truck roll is necessary, its usually fixed quickly because it might be "plant related". Been a DSL customer since 2002 (when it was SBC) and it has only failed twice (the first time in 2004 for about an hour, the last being in 2007 for 2 hours, and didn't have to call tech support.)
AT&T is a real pain when it comes to upgrading ones service. For instance, if you want from dynamic IP to a static IP, they "claim" a truck roll is necessary. This is the ONLY provider that does such a thing...Quite possibly they use this tactic to get the $200 for a truck roll. I've never needed a "truck roll" to upgrade from dynamic to static from any other provider, except AT&T. Word to the folks at AT&T, make it simple for people to upgrade and DO NOT INSIST on a 'truck roll" for something that can be done in the C.O. or elsewhere. However, after 55 minutes (and 3 people) later, I upgraded to Elite service.
Now on to a bad note...Its my understanding that AT&T is "toying" with the idea of "usage-based pricing". Which is another word for CAPPING YOUR USAGE (or a money grab, call it what you like) ! Word to the wise (from an ex-Verizon employee), this is not a good thing and if AT&T implements this, trust me, MANY people will disconnect their service, and I'll be the first to do so.
However, I'll keep an open mind on this and see what develops.
Followup comments:  
Patches
@bellsouth.net
| Terrible service Trying to get in touch with somebody in AT&T technical support is deadly and finally when I get to talk to a human being it happens to be someone from the Philippines, so speaking English as a second language with a heavy accent the same than myself.
As a result I get nothing except to be infuriated since we don't understand each other.
The beauties of outsorcing. | |
| 
WiFiguru
Formerly jnethostman
Premium
join:2005-06-21
Lodi, CA | Truckroll and byte billing If AT&T goes to usage billing, I will defiantly disconnect my service from them.
Good review though, and, I do not know why they charge for truck roll with a static IP subscription... makes no sense at all. | |
| | |
Memoriallanes
@ameritech.net
| ATT gone from here! To start off, ATT (SBC) has been in this house since it was built in the 1950's. Not no more!
I have been with ATT first off, dial up and then DSL. The dial up was off line ( due to line problems )almost as much at it was on. Every time they would come out they would say, but sir, its your phone line and we cant touch it, thats ATT's problem. But your ATT, yes but not the phone part. So you get them out and they tell you it is your Modem and they cant work there either. Now that I have had DSL for 15 months, I guess I can say they are worthless.
The trouble shooters say its your phone line, and the phone guys say its your DSL. SSDD, The trouble shooters had me disconnect my DSL and the static was still so bad you couldn't make a phone call. When the line guys show up they say, you should get rid of your DSL its causing problems for my phone system.
Best part was when I told the guy that it was also ATT, and his follow up was thats why he has cable! | |
| ChiTang
Premium,MVM
join:2002-08-23
Alhambra, CA
| AT&T and SBC is the same company SBC bought AT&T so AT&T is not a worse/different company than SBC.
Static DSL is considered as business plan (at least not residential) and it requires a professional install (no DIY install), hence the truck roll.
People need static IP for various reasons and should pay more, but simply because your "OFFICE" is at home does not imply you can have "business service" at the expense of "residential price".
My 0.02.
--
I used to be indecisive, now I am not sure. | |
| | totalradio
join:2007-09-15
 ·AT&T DSL Service
 ·Suddenlink
 ·Dish Network
 ·magicjack.com
 ·ipowerweb
4 edits | Re: AT&T and SBC is the same company I don't know where your "myth" comes from, but it is a myth.
First, if you already have a dynamic IP service, then upgrading to a static DOES NOT require a truck roll. Only if you need additional wiring (or problems in the wiring) does a truck roll become necessary !
Second, in most areas, you can get DSL for the first time, and not need a truck roll. AT&T (and most competent carriers) can provision the line within days. In the meantime, they send you the modem, and you can do the rest. Again, if you need some wiring done, then a truck roll is needed.
Third, I have a static IP at home, so if I have to pay "business rates", then so be it.
Of course AT&T tried the "truck roll" with me, and I KNEW it wasn't necessary. They did all of the circuit work in the CO and elsewhere, and I rebooted by modem. Works just fine for me !
Yes, we know AT&T & SBC are the same...PacBell (the old Pacific Telesys) Ameritech (Illinois & Michigan Bell), BellSouth (the old South Central Bell)...They're all one big happy family ! | |
| cprgirl
join:2002-01-18
Plymouth, CT
| Yes, AT&T sucks Just like SBC and before that SNET. I have had nothing but problems with my connection...they cant fix it. Unfortunately, I have NO cable so I am STUCK with AT&T.
If I could switch I would....
DONT even get AT&T if you have the option of someone else to give you internet connection!!!! | |
| | | | | 
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Re: Yes, AT&T sucks You could post in the at&t direct forum. I think DNSguy has been picking these up (rDNS). | |
|
attdslemployee
@bellsouth.com |  PTR Record Request
request to create a PTR record. The e-mail
should include:
• IP address to reference.
• Domain or sub-domain name to reference | |
|
Surfer
@bellsouth.net | PTR correction that email is for the southeast region. You will need to the PTR record email for the midwest region. sorry for the delay. | |
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| Forums » comments on review of AT&T DSL Service |
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 Review by sclement
UPDATED: 46 days ago
member for 7.4 years, 1339 visits, last login: a few hours ago
Spanish Fort,Baldwin,AL
$40 per month
BellSouth
"Consistent"
"Relatively slow-performanced dropped in last 3 months"
"For this price could be faster"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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(ratings match consensus)
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Comcast D/L was 8MB vs ATT @ 5.5 - sounds deminibus but perceived as much faster
Followup comments: | Forums » comments on review of AT&T DSL Service |
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Review by redtalmage
UPDATED: 49 days ago
member for 4.4 years, 364 visits, last login: 19 days ago
Anaheim,Orange,CA
$55 per month
about 3 days
AT&T
"Ordered landline & DSL on Thursday, Installed on Tuesday"
"Wish Up speed was better"
"It just works"
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This is a business installation done by AT&T techs. The DSL tech had me up & running in about an hour. The line & modem were tweaked after he installed a splitter and ran a new home run. No waiting for the modem to learn and ramp up. Of course I do have an advantage of having th RT box just across the parking lot. RT to modem is about 1000 feet. The install was free as I ordered the DSL (Pro package w/5-static IP's) with a new land-line. The deal included a Motorola modem/Wireless router/4-port switch (re-branded Netopia 3000). My only complaint is the port speed (10/100). I would have preferred a gigabit switch. I am looking to get a separate gigabit switch once the cabling is completed & just plug the modem/router/sw into it. [ I had AT&T DSL ( PacBell then) in the past and had the usual problems (being ~12,000 feet from the CO) ]. So far (2 months) this 'business' class (& cost) has caused me no difficulties at all. Therefore no experience with tech support. Looked at the local cable (TW) business option, but I prefer a hard land-line to the vulgarities of VoIP over cable.
Followup comments: | Forums » comments on review of AT&T DSL Service |
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Review by mst252
UPDATED: 49 days ago
member for 9.2 years, 143 visits, last login: 30 days ago
Santa Rosa,Sonoma,CA
$24 per month
AT&T
"Fast and reliable"
"Dont know of any"
"I would recomend this to anyone"
| Pre Sales information:
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(ratings match consensus)
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I have had this service sine 1999 back when it was pacific bell.I had pacific bell dial up before DSL was widely available in the Santa Rosa area. I still have the original Alcatel speed touch home modem they gave me back then. I guess that maybe it is a dinosaur but it works with out notice.The few times I have had a problem the service provider fixed it right away. What can I say unless something changes I am leaving well enough alone. I would recommend this to my friends. Update 1-18-2008 I had a very strange issue where my service would be reduced to 1.5 mega bit download about every 25 days or so. The tech I spoke with was fantastic.he had a service person visit my local fiber location and switch me onto a different circuit. All this on New years day and within 2 hours of my call. He called me back two times to let me know what they were doing about my problem. What can I say all this for a customer paying $24.00 a month. Thank you ATT
Update 8-2-2008
Nothing new on this front. As usual everything works just as advertised. I did get a better deal on my phone service sine I never use it a sales rep suggested I remove all the features and now it costs $5.00 a month. I was going to have them remove the number completely and just have naked DSL but for 5 dollars I figure i might as well have a hard line available. Now if only my comcast cable tv was this reliable (LOL)
Update 3-18-2009
I dumped comcast for Dish network. My experience with dish has been great for the last 3 months. Their DVR is really top notch and the programing is comparable for less money. Att still has good service although I am back to calling them every month to rebuild my account in the router. Absolutely no one can figure out why my service gets provisioned to the basic speed every month when I pay for the elite service. To their credit they do see the problem is persistent and just perform the repair. If any one knows why this might happen please let me know!!
Update 10-21-2009
Still using the Acatell speed touch home modem Att gave me in 1999. Service is reliable and consistent.
Followup comments: FARBES
join:2008-07-26
Sacramento, CA | 24 bucks? I tell that you will pay more than $24 for DSL.. I had experienced with att cost me more than 20bucks for DSL service.
Good luck! | |
| | mst252
join:2000-09-17
Santa Rosa, CA | Re: 24 bucks? You are right my Att internet services bill is $15.30 and my phone line including taxes is $13.01. For a total of $28.31. Still a screaming deal if you ask me for 6.0 MB service. | |
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Review by tonixtonix
Posted: 50 days ago
member for 50 days, 3 visits, last login: 6 days ago
Rosamond,Kern,CA
Contract price not specified.
"slooooow!"
"Avoid this service if you can"
| |
Only available package in my area is AT&T High Speed Internet Direct Basic. Speeds advertised are 768/384 actual on a good day is 69/340. It makes me want to stop using the internet!
Followup comments: | Forums » comments on review of AT&T DSL Service |
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Review by rmagar
UPDATED: 54 days ago
member for 7.8 years, 2467 visits, last login: a few hours ago
Austin,Travis,TX
$35 per month
about 7 days
"Relatively fast and reliable, no contract, wifi at starbucks"
"Billing, DSL is outdated technology"
"Good value for the money"
| Pre Sales information:
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Ordered Elite Speed (6Mbs) in Apr. 09 with ATT local phone service. Installation took about 1 week. In May 09, switched to dry line DSL, service transition was seamless.
Pros:
1) Reliable connection for nearly 6 mos. There was one disconnect this month, that required a tech to visit while I was away. Problem seemed isolated, connection is still strong.
2) Good customer service. On calls regarding switch to dry line and recent service loss, customer service was very responsive.
3) Wifi is available for free using ATT account at Starbucks and some airports.
Cons:
1) Billing. Upon transition to dry line, billing was unable to issue a bill to my address. This seems to have rectified itself this month. Service was never effected.
2) DSL is no longer cutting edge. Uverse is not much better. FIOS is unavailable in Austin.
Followup comments: | Forums » comments on review of AT&T DSL Service |
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Review by capbley
Posted: 54 days ago
member for 8.1 years, 18 visits, last login: 54 days ago
San Francisco,San Francisco,CA
$25 per month
AT&T
"I will have to get back to you on that"
"Over promised and very slow"
"Fine if you can deal with slow service"
| Pre Sales information:
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(ratings match consensus)
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Ordered 3MB service from ATT. Service was extremely unreliable. After several visits from them and different excuses (like my house wiring was the problem), they admitted that we were too far away and they had not upgraded the box serving our house. They downgraded my service to 1.5MB which increase the reliability but speed is usually less than 1MB. I cannot believe that in the heart of San Francisco, ATT is not upgrading their infrastructure. Support has been useless!
Followup comments: | Forums » comments on review of AT&T DSL Service |
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Review by cmac06
Posted: 58 days ago
member for 74 days, 3 visits, last login: 17 days ago
Alabaster,Shelby,AL
$40 per month
about 2 days
"Reliability, ease of installation, available connection speeds"
"Seldom reaches max throughput download speeds"
"Very affordable service with outstanding uptime"
| Pre Sales information:
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I got this service after switching from cable because there were numerous connection interruptions with the cable service I had. The equipment arrived quickly, and installation was a snap as I had my filters hardwired at the location where I know my modem would be, and there is no need for filters anywhere in the house. It took about ten minutes to get the modem up, and logged in. Bridging with my existing router took some time, but all in all, I was up in under an hour.
After the initial install there were problems with my contracted speed, and a technician came out the next day. Apparently there was noise in the line that he corrected. All has been fine since then.
Followup comments: | Forums » comments on review of AT&T DSL Service |
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Review by petifma
UPDATED: 59 days ago
member for 8.6 years, 57 visits, last login: 59 days ago
Santa Clarita,Los Angeles,CA
$59 per month (12 month contract)
about 999 days
AT&T
"Easy Installation"
"Doesn't work 24/7"
"Not worth the frustration!"
| Pre Sales information:
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(ratings below consensus)
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Ok, yes, I have had this for over 8 years. Most of those years were with Pacific Bell who was bought by AT&T several years ago. There have been good times and bad times with no correlation to the provider. The only real problem is that for about 6 hours a day, I don't have any broadband. The DSL modem searches for a connection, but can't make it. Sometimes it will make a connection for a few seconds, then lose it. Other times, it can't make it at all. This outage starts at about 7:00 every evening, and continues until well after midnight. Tech services has been out many times, sold me several "newer better" brands of modems (2-Wire is the latest), but last time they told me that uplink noise margin isn't high enough for my "high speed" contract (2368 up, 512 down) and that I should get it changed to a lower speed. Every time I do, it helps some, but they eventually switch me back to the higher speed without my knowledge. Sometimes that actually helps for several weeks.
I'm going give the "turndown" trick one additional try and then try a switch to Time Warner Cable broadband if it doesn't help. I have a feeling that will have its own problems, though.
Followup comments: 
npln
Us Army
join:2000-07-17
San Francisco, CA
| Too far? line issues "high speed" contract (2368 up, 512 down)"
OK, if you have had DSL since PacBell days, you probably have a splitter. Which is good. Now your speed at 2368, tells me the problem is with the copper line. You are either too far away from the C.O. (In order to get 3 Megs down, the loop has to be 9500ft or less. Per AT&T standards). Now if you are within 9500ft, and have a splitter (properly installed). The problem could be the copper. Sometimes even a small issue on the line can cause BIG problems at higher speeds.
Your modem should be able to give you some readings....look for your Down Attenuation, 41.5db = 9500ft. If its more, stay at 1.5 Megs speeds. If its less, you have line problems.
--
The Future is uncertain but the END is always near! Jim Morrison | |
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Review by darbacour
UPDATED: 60 days ago
member for 4.6 years, 71 visits, last login: 14 days ago
Los Angeles,Los Angeles,CA
$35 per month
about 1 days
AT&T
"WAAAAAY over-priced compared to BETTER competitors"
"paying for 1.5 getting .5... can't even watch videdoes $15 More than 6.0 TW!!!!"
"Overall really sucks, tons of excuses... way more exepensive than TW - USED to be great"
| Pre Sales information:
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Disregard everything below.... all of it is no longer true. I was a loyal AT&T customer for many years when they delivered a great service for a reasonable price.
NO MORE!!!!
I'm at .5 DOWN.
YES I said POINT FIVE down and paying $35 - $37 per mo. inc. unused landline!
Latency and pings are worse than TW for twice the price or actually TRIPLE the price of my current CRAP speed.
I am SOOOO outta here Monday.
_______________________________________
About 20 months ago my ATT DSL went down for an hour... That's about IT.
It's ALWAYS on and always perfect.
When ATT says ALWAYS ON... they really MEAN 'Always on' unlike cable that seems to down more than it's up.
Cable has such suck-a$$ latency that it's almost impossible to game and 6.0Mb is more like 6Kpbs compared to a good clean 1.5 DSL line.
The ONLY advantage to cable is I could DL much faster... But I'm not into pr0n and have a $3000 home theater that I BUY all my movies for, so I don't need to DL much.
Followup comments: | Forums » comments on review of AT&T DSL Service |
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Re: Truckroll and byte billing