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Review by Carlosrjr 
Posted: 4 days ago
member for 6.4 years, 38 visits, last login: 2 days ago
 Clemmons,Forsyth,NC
 $42 per month
 AT&T
 "not delivering the speeds publishsed"
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6 mg @ $47, bundled pkg with wireless = $42 p/month
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Review by petifma
UPDATED: 40 days ago
member for 8.6 years, 57 visits, last login: 40 days ago
Santa Clarita,Los Angeles,CA
$59 per month (12 month contract)
 about 999 days
AT&T
 "Easy Installation"
"Doesn't work 24/7"
 "Not worth the frustration!"
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Ok, yes, I have had this for over 8 years. Most of those years were with Pacific Bell who was bought by AT&T several years ago. There have been good times and bad times with no correlation to the provider. The only real problem is that for about 6 hours a day, I don't have any broadband. The DSL modem searches for a connection, but can't make it. Sometimes it will make a connection for a few seconds, then lose it. Other times, it can't make it at all. This outage starts at about 7:00 every evening, and continues until well after midnight. Tech services has been out many times, sold me several "newer better" brands of modems (2-Wire is the latest), but last time they told me that uplink noise margin isn't high enough for my "high speed" contract (2368 up, 512 down) and that I should get it changed to a lower speed. Every time I do, it helps some, but they eventually switch me back to the higher speed without my knowledge. Sometimes that actually helps for several weeks.
I'm going give the "turndown" trick one additional try and then try a switch to Time Warner Cable broadband if it doesn't help. I have a feeling that will have its own problems, though.
Followup comments:  
npln
Us Army
join:2000-07-17
San Francisco, CA
| Too far? line issues "high speed" contract (2368 up, 512 down)"
OK, if you have had DSL since PacBell days, you probably have a splitter. Which is good. Now your speed at 2368, tells me the problem is with the copper line. You are either too far away from the C.O. (In order to get 3 Megs down, the loop has to be 9500ft or less. Per AT&T standards). Now if you are within 9500ft, and have a splitter (properly installed). The problem could be the copper. Sometimes even a small issue on the line can cause BIG problems at higher speeds.
Your modem should be able to give you some readings....look for your Down Attenuation, 41.5db = 9500ft. If its more, stay at 1.5 Megs speeds. If its less, you have line problems.
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The Future is uncertain but the END is always near! Jim Morrison | |
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Review by darbacour
UPDATED: 41 days ago
member for 4.6 years, 70 visits, last login: 12 days ago
Los Angeles,Los Angeles,CA
$35 per month
about 1 days
AT&T
"WAAAAAY over-priced compared to BETTER competitors"
"paying for 1.5 getting .5... can't even watch videdoes $15 More than 6.0 TW!!!!"
"Overall really sucks, tons of excuses... way more exepensive than TW - USED to be great"
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Disregard everything below.... all of it is no longer true. I was a loyal AT&T customer for many years when they delivered a great service for a reasonable price.
NO MORE!!!!
I'm at .5 DOWN.
YES I said POINT FIVE down and paying $35 - $37 per mo. inc. unused landline!
Latency and pings are worse than TW for twice the price or actually TRIPLE the price of my current CRAP speed.
I am SOOOO outta here Monday.
_______________________________________
About 20 months ago my ATT DSL went down for an hour... That's about IT.
It's ALWAYS on and always perfect.
When ATT says ALWAYS ON... they really MEAN 'Always on' unlike cable that seems to down more than it's up.
Cable has such suck-a$$ latency that it's almost impossible to game and 6.0Mb is more like 6Kpbs compared to a good clean 1.5 DSL line.
The ONLY advantage to cable is I could DL much faster... But I'm not into pr0n and have a $3000 home theater that I BUY all my movies for, so I don't need to DL much.
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Review by crosfire
UPDATED: 49 days ago
member for 5.6 years, 24 visits, last login: 8 days ago
Dickson,Dickson,TN
$90 per month
AT&T
"It's better than dial-up..."
"Broadband speed varies, and is usually very slow"
"If it's the only option, then go for it!"
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This is supposed to be a business-class 3mb circuit, but the only times I see anything about 2mb is typically early in the morning, around 9:00 am. The rest of the business day, speeds drop like a rock and rarely approach 1mb. Speed test results under 500kb are not uncommon. There's a cable modem circuit next door that averages between 18m and 20mb, and I would switch if it wouldn't be such a hassle re-configuring all the third party services that have been tied to the DSL's static IP addresses for more than 5 years.
Followup comments: rhf
join:2004-11-24
Davis, CA | Static IP number... I had a static IP number too with my local ISP, but got a free domain name from »www.dyndns.com/. Start your switch to a domain name so you can be independent of ISPs! | |
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 Review by MrFixitSC
UPDATED: 61 days ago
member for 8.9 years, 5153 visits, last login: a few hours ago
Moncks Corner,Berkeley,SC
$40 per month
"fiber to the prem"
"needs router reset often"
"not so hot..."
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moved to Moncks Corner SC, only tel/internet available thru a company called Home Tel, got 3 Meg tier, performance OK...
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Review by Bert64
Posted: 71 days ago
member for 1.2 years, 79 visits, last login: 41 days ago
Portland,Middlesex,CT
$70 per month
AT&T
"can't think of any at the moment"
"AT&T is truly the dinosaur of telecom"
"enough is enough"
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I've had SNET/SBC/AT&T DSL service for 7 years (2 years at my prior residence, 5 years at my current residence). Over those 7 years the overall quality of the service has been average with the usual intermittent problems, outages, issues, etc. I had an issue 4 years ago where the connection kept dropping. After an incredibly frustrating session with Level 1 helpdesk (which at the time was obviously outsourced overseas), replacing my original Speedstream 5100a modem with a Speedstream 5100b resolved the issue. I use this with a Linksys WRT54G router to connect 2 laptops and 1 desktop wirelessly and 1 desktop and 1 printer wired.
However, over the past 6 months or so, connectivity issues have arisen again and been getting steadily worse. At first I thought it was time for a new modem. After reading many bad reviews of the modems AT&T offers and reading many good reviews of the Actiontec GT724WGR modem/router, I purchased the Actiontec. I had it up an running in no time, but the same issue persisted with the DSL connection dropping several times a day with no discernable pattern to the disconnects. I started looking at the modem readings (switching back and forth between the Speedstream and Actiontec to eliminate the modem being the problem) and noticed that whenever I rebooted the modem, the SNR on the downstream side would start at a decent level (10-13), but after a time (sometimes minutes, sometimes hours) would steadily drop to 0 (or negative) and then disconnect. The upstream side was always very solid.
After doing everything possible on my side (first replacing all of the filters, then installing a DSL splitter at the NID and running a home-run cable from there straight to the modem) I called AT&T, and after the usual waste-of-time diagnostics, they sent a technician to the house. He checked everything out and naturally he got a good signal. So did my modem when he was there, but naturally it degraded a few hours after he left. In all fairness however, I must say that the tech was terrific trying everything he could including replacing the card in the remote terminal just in case that was the problem. But no such luck - the problem persisted.
So I opened another ticket with AT&T using their online system (which is nice). They tried calling me 3 times without reaching me so they closed the ticket. Real nice customer service policy - they never left a number to call back or anything like that. So that didn't help my frame of mind. Plus, when the technician was at my house, he mentioned that my street (which is a dead-end street 2 miles long with approximately 50 houses on it, which I assume means we won't see fiber/U-Verse for a very, very long time, if ever) has always been problematic for AT&T.
One other issue was that, for some unknown reason, AT&T kept lowering my speed. I've been signed up for the Pro level (3.0/512) for a year (upgraded from Express), but at least twice in the past 3 months dropped back to the Express level (1.5/384). When the tech was at the house, he noticed the speed was set too low and was able to call it in and get it fixed right away. A week later is was back to Express level. No notice, warning, or communication of any kind. Another example of the lack of customer service.
The end result: after hearing that I live on a "problematic" street, seeing AT&T's poor customer service policy of closing tickets without talking to you, dropping my speed, and continued DSL disconnects, I've made the plunge into the world of cable. Good bye AT&T - you had plenty of chances, but since you are truly a dinosaur in the telecom world, its time to jetison you.
(Note: the $70 monthly charge I specified included all-distance voice service - I've kept the voice with AT&T as I've never had a problem with that)
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Review by W6LSN
UPDATED: 72 days ago
member for 8.6 years, 122 visits, last login: a few hours ago
San Jose,Santa Clara,CA
Contract price not specified.
about 5 days
SBC
"More reliable than Sprint Broadband"
"Speed fluctuates wildly hour to hour"
"acceptable performance most of the time"
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Used Sprint BroadBand for over 6 years as they were the only option until about 3 years ago. At the "end of the line" our DSL was really bad only ~1500down when we first signed on. Several bad storms the completely ruined both phone and DSL and we're on some newer (at least better) wires. Service now hits a peak of 3K down. We switched to DSL because foliage or some other obstacles had made Sprint so unreliable as to be useless. Cable looked like a very good choice but wasn't economical unless we switched our TV service too. TV is on Dish and have 0 complaints and so unwilling to switch.
Order install was reasonably simple. did it all myself. They supplied 2Wire modem/router/wireless access point and numerous DSL telephone line filters.
The network loading can become very frustrating and essentially stops our service. Especially bad when the kids are all at home trying to do homework that requires them to be online.
Tech assist on the phone during the early days was very good.
When I've requested technical service (line repairs)the response has generally been very good, once I get past the "gatekeeper" talking to a moron that doesn't know electronics from a dress shirt and simply reading a script is extremely frustrating. Once I get past them to the "real" folks, the work gets done as promised and has been right the first time, every time.
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Review by format
UPDATED: 85 days ago
member for 8.8 years, 256 visits, last login: 14 days ago
Tulsa,Tulsa,OK
$34 per month
AT&T
"Low ping when it actually works"
"tech support in other countries, Speed does not come close to competeing with cable. They keep taking features away. Unreliable."
"AT&T is terrible and I am going to Cox. They billing is all messed up."
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After 3 years of intermittent problems, 8 dsl modem replacements, 20+ service calls (just a few off the top of my head replace dsl modem,install direct line for dsl and filtering the house outside, putting me on a different pair of wires (box to house and RT to box), replace dsl modem x 8, another tech redoing a previous techs wiring job saying its a mess, replacing the phone jack installed inside (by a previous tech) the house for the dsl, ) , hours of lost time on the phone with support , wasting my time in the DIRECT forum, getting hung up on yesterday by someone in the line maintenance department (supposed to be a supervisor too), and AT&T refusing to upgrade their DSL speeds .......
I am done. Ordered Cox cable internet yesterday. It's less expensive and much faster. I bet it works too.
Funny thing is two of the techs told me the card may need replaced but when another tech shows up he does something else and decides that just can not be it. Wasted my time trying to get them to replace that card. No more.
I have not been able to keep a solid connection for more than a hour in over a week. All the numbers are fine and techs have confirmed it.
Not going to get it fixed but someone at the corp office is getting a ear full when they call me back.
I wish the rest of you luck.
Update - 5-12-09
I had to fight with AT&T to get them to stop my service. I told them 5 times to turn it off. Then I had to fight with them to get them to adjust my account back to the time it was supposed to be turned off. The billing is a nightmare! Avoid AT&T!
Followup comments: 
Dee
@rr.com
| Brevard DSL Service TERRIBLE, avoid if possible
I ordered DSL Light Service on March 17 and the Agent said that DSL kit would arrive in about 3-4 days.
Called again on March 24 for a follow-up of why the kit did not arrive. After talking to 4 people, the 4th agent on this call said that "someone cancelled your order" and another kit will be sent with a delivery date of Saturday (March 28).
Saturday 28, no kit. The kit finaly arrived on March 31.
April 1 a service tech showed up as promised, but could not get service because of an underground cable problem. He said a cable tech would have to fix this problem at an additional cost of $100.00. The problem was ahead of the telco interface box.
April 2 a second DSL kit arrived. So after 3 weeks of delays and a possible $150.00 charge, no DSL service.
I hope that their billing department is not as screwed up as their service department. I should have picked cable service! | |
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cameronsfx
join:2009-01-08
Pensacola, FL | Re: Brevard DSL Service TERRIBLE, avoid if possible File a PSC complaint about your phone service (not DSL). When they call, tell them everything about the DSL problem and your phone is fine. It does work. They have the power to fix anything. | |
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Skwhirl
join:2009-08-13
Knoxville, TN
 ·Comcast
 ·AT&T DSL Service
| Good riddance to Ma Bell! I had the runaround with AT&T's DSL service. Those famous 'cards' kept blowing up, and they were constantly replacing them at one place I lived.
I will give them a plus, they did replace a DSL modem free of cost. Once I I had to call on Christmas Eve, and they couldn't help me because my old Alcatel modem was no longer supported. Luckily the rep had it sent out free with a 'Merry Christmas' attached to it. Needless to say my old Alcatel was fine and it was a problem with the card where the DSL tied to the line. I wouldn't have been able to report the problem for repair without getting a new modem. So I just happened to get lucky!
I'm back on cable myself after being put out with the slow speeds of DSL. I'm staying here until AT&T launces "U-verse" here and I get word with neighbors on how it performs.
Until then, good riddance to Ma Bell. She's getting old anyway. Someone needs to get her up out of that rocking chair and into the 21st century! | |
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Review by joverstr2
Posted: 87 days ago
member for 4.9 years, 572 visits, last login: 46 days ago
Mobile,Mobile,AL
Contract price not specified.
AT&T
"Realiablilty and steady download speeds"
"Not fast enough"
"Good service and realiable"
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Mediacom is the only other player in my area and they are the worst cable company I have ever dealt with. As soon as U-Verse comes my way I'll be dropping Dish Network and using AT&T exclusively.
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Review by grayem
Posted: 97 days ago
member for 9.1 years, 541 visits, last login: 33 days ago
Saint Louis,Saint Louis City,MO
$35 per month
about 18 days
"it works but..."
"its kind of expensive for basic and they force a year policy for 768K without a phone connection"
"too expensive for basic, forced to move to 1.5, they charge too much for a dry loop."
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I think I am going to get 1M cable at $20 instead of paying $35 for 1.5 DSL I never get 1.5 downloads anyway, I just need a cable modem,,,
I had to get a phone box installed before I could order DSL or even find out if I could get DSL.
Three years ago I could get 1.5 for $14.99
Now its $24 plus paying for a reduced and really basic phone line. I dont have a phone plugged in, but it gets more expensive without it... Stupid.
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