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 Review by Catmando 
UPDATED: a few hours ago
member for 7 years, 733 visits, last login: a few hours ago
 Montgomery,Kendall,IL
 $34 per month
 about 3 days
 AT&T
 "Good Bang for your bucks"
 "Don't use with other service"
 "Cost Cost Cost Cost!"
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Before you get DSL you must do your homework in understanding what's best for your needs. If you are looking for just high speed internet that can support voip IPtv etc.then a dry loop or naked DSL is what you want at $34.99 a month topping off at 6016 Down and 800kbps up it's very reasonable, flexible and defiantly reliable. A bargin if your looking to cut back and save during this economic disaster.
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Review by dogtem
UPDATED: 2 days ago
member for 296 days, 40 visits, last login: 2 days ago
Simi Valley,Ventura,CA
Contract price not specified.
"Stable, fast considering how far I live away from CO, never had a problem that could not be resolved"
"Their phone techs sometimes don't have all the information to help - or don't know where to send me. I still manage fine."
"Fine company and fine service."
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I have never had a problem I could not have them resolve or I resolve myself. No one is perfect and no company is perfect; yes - they have made mistakes, but they have always, without fail, solved it. And worse case scenario: you escalate it and then it will be solved IF possible. Not all is possible, remember that!
I live far away (past the range) yet I STILL have 1.5Mb downstream. That's impressive. Matter of fact, the equipment they used to have that helps with my range is no longer made. But they still supply me with service.
The only real issue is sometimes their phone system is not the best - looping/connecting to wrong department or the sales or tech person doesn't know specifically what you need. But that's how all tech support is with any company - no one knows everything.
I have a saying I said about 10 years ago: "The problem is that which is between the keyboard and chair". Point is, a lot of problems is the user's fault. To help some others if they're even still here: dsl can have stability issues with distance, with line errors, with noise and so on. There is also line repair (anything on AT&T's side will not even cost a thing).
I have had no stability issues, never had an unresolved problem. When ever an issue has come up in the past, it was resolved by them or myself. They don't single you out or have issues they aren't willing to solve - it may just be the user who is unwilling to solve it or help them solve it.
And for the record: I've had DSL with them for 11 and half years. So I have a good deal of experience with them and their service!
Good company to be perfectly honest. And treating support with respect goes a long long way ...
Remember if you're having an issue they refuse to solve when it's possible: just escalate it. Then it goes to a higher level and it should be solved. It takes more than one person to solve a problem sometimes, and that person may include YOU.
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Review by striker325
UPDATED: 4 days ago
member for 101 days, 8 visits, last login: a few hours ago
Pacoima,Los Angeles,CA
$15 per month (12 month contract)
AT&T
"Have good speed when connected"
"DSL gets disconnected everyday at 6:30 P.M to 7:30 P.M (customer support)"
"Works but i need to use it most during those times"
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I been having this issue for months now but it use to do it at 8:30 to 9:30 p.m which i didn't use it at those times so it wasn't a big deal. Now that it disconnects earlier it really sucks because i can't use after work so it's like if i have no internet.
When it disconnects it reconnects but then the speed is so slow like 14.4kb or below and then 5 minutes past the it disconnects and then it reconnects and then the same thing happens for about an hour. Sometime it disconnects and won't connect for about 30 minutes or so. ( I have the 768K speed and the Motorola modem 2210)
»www.speedtest.net/result/620998475.png
The att people have been to my house for about 5 times now in the past year now and can't find anything wrong with my line. It's obviously on their end because when i first got it it would even get a green light on the modem. So I called them and the tech said that it was on their end because their wiring was so old and he fixed it. Then six months passed then it started doing the same thing disconnecting at certain times and then connecting at speeds slower than dial up.
Now I don't even want to call them because i know what their going to tell me is that their going to send some and then he is going to say that he doesn't know whats wrong.
Their going to check my line tomorrow.
Update: well they came today to check my line and they said it was grounding issuses and they properly grounded the telephone box and he told me that was most likley the problem. Well it wasn't the problem and it still disconnects at those times. Plus there tech support line is the WORST, it feels like standing outside of the dmv.
If anyone knows how to fix this situation then please reply.
I'm getting this error on my router log: PPP: No response to 6 LCP echo requests.
Don't know what that means but every time I get that the internet disconnects.
Followup comments:  kcir60
Premium
join:2007-02-02
Fort Lauderdale, FL
| Dsl When I was on dsl before going to uverse, the major problem I had when I needed a repair was getting past the contractors. The last problem that I had they sent five contractors out and finally two AT&T technicians before the problem was fixed. The contractors would turn the problem back to their supervisor who was an AT&T supervisor and then nothing would happen. Don't know if he sat on the problems or just totally ignored them. The second tech that they finally sent out worked in one of the old dsl crews and he knew what he was doing. The problem ended up being a card in the dslam. This all happened over a three month period before finally being repaired. My dsl was almost useless for a three month period. Trying to get past the script readers and contractors was incredibly frustrating. Hope you have better luck than I did! | |
| | striker325
join:2009-08-11
Pacoima, CA | Re: Dsl Well the tech came and he said that i had plenty of issues going on my line and he say that he fixed them but still there isn't no change the dsl still loses sync at those specific times. What is the card that you mentioned? | |
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 Review by IMA_Redneck
UPDATED: 17 days ago
member for 5.6 years, 1140 visits, last login: 1 days ago
Union,Franklin,MO
$45 per month
about 6 days
Southwestern Bell
"Great Value for 3 meg service"
"Tier 1 support is overseas"
"I would recommend this service to anyone."
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I ordered the Pro package(3008/512) on 04/19/07. Was given a due date of 04/24/07. Received install package on 04/24/07. I installed modem and filters as described in the instructions but the DSL light would not turn solid green. I gave up and figured I would try again the next night. Came home 04/25/07 and DSL modem met me with a Green light WOOHOO! I completed the install and everything worked as promised. I have not had to call for tech support yet but know that they are based overseas from other reviews so that's why I checked them down on that. PPPoE is no big deal due to the fact that the 4100 modem handles it. Speeds are testing around 2500/350 so i am quite happy.
Update 05/06/08:
DSL has been flawless for over a year now. Thinking about upgrading to the Elite package(6016/768).
Update 11/03/09
I ordered the Elite package a few months ago. Service is still flawless other than one outage when there was some power outages in the area. Speeds are as advertised and price is still the best deal around for the speed.
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Review by JRSturgeon
Posted: 20 days ago
member for 4.9 years, 136 visits, last login: 20 days ago
Springfield,Sangamon,IL
$30 per month (12 month contract)
about 3 days
AT&T
"Steady as a rock"
"A little expensive for 3.0 MB"
"There are better offers out there."
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I've had AT&T DSL for several years; the price started out around $15 for 1.5MB, then I went to 3.0MB, and now paying $30/mo. I could get 10MB for $30 at Comcast, but just don't have the desire to switch. AT&T DSL is very reliable, and the one time I called for support they were all over it.
Overall I'm happy with it, although I believe I could do better (cost-wise) going to cable.
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Review by totalradio
UPDATED: 24 days ago
member for 2.1 years, 695 visits, last login: a few hours ago
El Dorado,Union,AR
$99 per month (12 month contract)
about 5 days
AT&T
"Speed is steady, very reliable."
"First level tech support is bad, but getting better"
"Works well, if you have no problems"
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Update - 10/26/2009 - Had an issue where I had to call tech support about creating a PTR record for my static IP. First level tech support was able to direct me to 2nd tier support where they could help me. A few emails later, my PTR was setup and smooth sailing.
08/16/2008
1st level tech support is VERY BAD. If you demand 2nd tier support, your problem will be fixed in a timely manner by someone who knows what he's/she's doing. If a truck roll is necessary, its usually fixed quickly because it might be "plant related". Been a DSL customer since 2002 (when it was SBC) and it has only failed twice (the first time in 2004 for about an hour, the last being in 2007 for 2 hours, and didn't have to call tech support.)
AT&T is a real pain when it comes to upgrading ones service. For instance, if you want from dynamic IP to a static IP, they "claim" a truck roll is necessary. This is the ONLY provider that does such a thing...Quite possibly they use this tactic to get the $200 for a truck roll. I've never needed a "truck roll" to upgrade from dynamic to static from any other provider, except AT&T. Word to the folks at AT&T, make it simple for people to upgrade and DO NOT INSIST on a 'truck roll" for something that can be done in the C.O. or elsewhere. However, after 55 minutes (and 3 people) later, I upgraded to Elite service.
Now on to a bad note...Its my understanding that AT&T is "toying" with the idea of "usage-based pricing". Which is another word for CAPPING YOUR USAGE (or a money grab, call it what you like) ! Word to the wise (from an ex-Verizon employee), this is not a good thing and if AT&T implements this, trust me, MANY people will disconnect their service, and I'll be the first to do so.
However, I'll keep an open mind on this and see what develops.
Followup comments: 
Patches
@bellsouth.net
| Terrible service Trying to get in touch with somebody in AT&T technical support is deadly and finally when I get to talk to a human being it happens to be someone from the Philippines, so speaking English as a second language with a heavy accent the same than myself.
As a result I get nothing except to be infuriated since we don't understand each other.
The beauties of outsorcing. | |
| 
WiFiguru
Formerly jnethostman
Premium
join:2005-06-21
Lodi, CA | Truckroll and byte billing If AT&T goes to usage billing, I will defiantly disconnect my service from them.
Good review though, and, I do not know why they charge for truck roll with a static IP subscription... makes no sense at all. | |
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Memoriallanes
@ameritech.net
| ATT gone from here! To start off, ATT (SBC) has been in this house since it was built in the 1950's. Not no more!
I have been with ATT first off, dial up and then DSL. The dial up was off line ( due to line problems )almost as much at it was on. Every time they would come out they would say, but sir, its your phone line and we cant touch it, thats ATT's problem. But your ATT, yes but not the phone part. So you get them out and they tell you it is your Modem and they cant work there either. Now that I have had DSL for 15 months, I guess I can say they are worthless.
The trouble shooters say its your phone line, and the phone guys say its your DSL. SSDD, The trouble shooters had me disconnect my DSL and the static was still so bad you couldn't make a phone call. When the line guys show up they say, you should get rid of your DSL its causing problems for my phone system.
Best part was when I told the guy that it was also ATT, and his follow up was thats why he has cable! | |
| ChiTang
Premium,MVM
join:2002-08-23
Alhambra, CA
| AT&T and SBC is the same company SBC bought AT&T so AT&T is not a worse/different company than SBC.
Static DSL is considered as business plan (at least not residential) and it requires a professional install (no DIY install), hence the truck roll.
People need static IP for various reasons and should pay more, but simply because your "OFFICE" is at home does not imply you can have "business service" at the expense of "residential price".
My 0.02.
--
I used to be indecisive, now I am not sure. | |
| | totalradio
join:2007-09-15
 ·AT&T DSL Service
 ·Suddenlink
 ·Dish Network
 ·magicjack.com
 ·ipowerweb
4 edits | Re: AT&T and SBC is the same company I don't know where your "myth" comes from, but it is a myth.
First, if you already have a dynamic IP service, then upgrading to a static DOES NOT require a truck roll. Only if you need additional wiring (or problems in the wiring) does a truck roll become necessary !
Second, in most areas, you can get DSL for the first time, and not need a truck roll. AT&T (and most competent carriers) can provision the line within days. In the meantime, they send you the modem, and you can do the rest. Again, if you need some wiring done, then a truck roll is needed.
Third, I have a static IP at home, so if I have to pay "business rates", then so be it.
Of course AT&T tried the "truck roll" with me, and I KNEW it wasn't necessary. They did all of the circuit work in the CO and elsewhere, and I rebooted by modem. Works just fine for me !
Yes, we know AT&T & SBC are the same...PacBell (the old Pacific Telesys) Ameritech (Illinois & Michigan Bell), BellSouth (the old South Central Bell)...They're all one big happy family ! | |
| cprgirl
join:2002-01-18
Plymouth, CT
| Yes, AT&T sucks Just like SBC and before that SNET. I have had nothing but problems with my connection...they cant fix it. Unfortunately, I have NO cable so I am STUCK with AT&T.
If I could switch I would....
DONT even get AT&T if you have the option of someone else to give you internet connection!!!! | |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Re: Yes, AT&T sucks You could post in the at&t direct forum. I think DNSguy has been picking these up (rDNS). | |
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attdslemployee
@bellsouth.com |  PTR Record Request
request to create a PTR record. The e-mail
should include:
• IP address to reference.
• Domain or sub-domain name to reference | |
|
Surfer
@bellsouth.net | PTR correction that email is for the southeast region. You will need to the PTR record email for the midwest region. sorry for the delay. | |
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Review by mst252
UPDATED: 30 days ago
member for 9.1 years, 143 visits, last login: 11 days ago
Santa Rosa,Sonoma,CA
$24 per month
AT&T
"Fast and reliable"
"Dont know of any"
"I would recomend this to anyone"
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I have had this service sine 1999 back when it was pacific bell.I had pacific bell dial up before DSL was widely available in the Santa Rosa area. I still have the original Alcatel speed touch home modem they gave me back then. I guess that maybe it is a dinosaur but it works with out notice.The few times I have had a problem the service provider fixed it right away. What can I say unless something changes I am leaving well enough alone. I would recommend this to my friends. Update 1-18-2008 I had a very strange issue where my service would be reduced to 1.5 mega bit download about every 25 days or so. The tech I spoke with was fantastic.he had a service person visit my local fiber location and switch me onto a different circuit. All this on New years day and within 2 hours of my call. He called me back two times to let me know what they were doing about my problem. What can I say all this for a customer paying $24.00 a month. Thank you ATT
Update 8-2-2008
Nothing new on this front. As usual everything works just as advertised. I did get a better deal on my phone service sine I never use it a sales rep suggested I remove all the features and now it costs $5.00 a month. I was going to have them remove the number completely and just have naked DSL but for 5 dollars I figure i might as well have a hard line available. Now if only my comcast cable tv was this reliable (LOL)
Update 3-18-2009
I dumped comcast for Dish network. My experience with dish has been great for the last 3 months. Their DVR is really top notch and the programing is comparable for less money. Att still has good service although I am back to calling them every month to rebuild my account in the router. Absolutely no one can figure out why my service gets provisioned to the basic speed every month when I pay for the elite service. To their credit they do see the problem is persistent and just perform the repair. If any one knows why this might happen please let me know!!
Update 10-21-2009
Still using the Acatell speed touch home modem Att gave me in 1999. Service is reliable and consistent.
Followup comments: FARBES
join:2008-07-26
Sacramento, CA | 24 bucks? I tell that you will pay more than $24 for DSL.. I had experienced with att cost me more than 20bucks for DSL service.
Good luck! | |
| | mst252
join:2000-09-17
Santa Rosa, CA | Re: 24 bucks? You are right my Att internet services bill is $15.30 and my phone line including taxes is $13.01. For a total of $28.31. Still a screaming deal if you ask me for 6.0 MB service. | |
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Review by rmagar
UPDATED: 35 days ago
member for 7.8 years, 2448 visits, last login: a few hours ago
Austin,Travis,TX
$35 per month
about 7 days
"Relatively fast and reliable, no contract, wifi at starbucks"
"Billing, DSL is outdated technology"
"Good value for the money"
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Ordered Elite Speed (6Mbs) in Apr. 09 with ATT local phone service. Installation took about 1 week. In May 09, switched to dry line DSL, service transition was seamless.
Pros:
1) Reliable connection for nearly 6 mos. There was one disconnect this month, that required a tech to visit while I was away. Problem seemed isolated, connection is still strong.
2) Good customer service. On calls regarding switch to dry line and recent service loss, customer service was very responsive.
3) Wifi is available for free using ATT account at Starbucks and some airports.
Cons:
1) Billing. Upon transition to dry line, billing was unable to issue a bill to my address. This seems to have rectified itself this month. Service was never effected.
2) DSL is no longer cutting edge. Uverse is not much better. FIOS is unavailable in Austin.
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Review by capbley
Posted: 35 days ago
member for 8 years, 18 visits, last login: 35 days ago
San Francisco,San Francisco,CA
$25 per month
AT&T
"I will have to get back to you on that"
"Over promised and very slow"
"Fine if you can deal with slow service"
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Ordered 3MB service from ATT. Service was extremely unreliable. After several visits from them and different excuses (like my house wiring was the problem), they admitted that we were too far away and they had not upgraded the box serving our house. They downgraded my service to 1.5MB which increase the reliability but speed is usually less than 1MB. I cannot believe that in the heart of San Francisco, ATT is not upgrading their infrastructure. Support has been useless!
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Review by cmac06
Posted: 39 days ago
member for 55 days, 1 visits, last login: 39 days ago
Alabaster,Shelby,AL
$40 per month
about 2 days
"Reliability, ease of installation, available connection speeds"
"Seldom reaches max throughput download speeds"
"Very affordable service with outstanding uptime"
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I got this service after switching from cable because there were numerous connection interruptions with the cable service I had. The equipment arrived quickly, and installation was a snap as I had my filters hardwired at the location where I know my modem would be, and there is no need for filters anywhere in the house. It took about ten minutes to get the modem up, and logged in. Bridging with my existing router took some time, but all in all, I was up in under an hour.
After the initial install there were problems with my contracted speed, and a technician came out the next day. Apparently there was noise in the line that he corrected. All has been fine since then.
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Re: Truckroll and byte billing