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Review by springchick See Profile

  • Location: Muskegon, Muskegon, MI, USA
  • Cost: $8 per month (12 month contract)
Economical; discount for more than one site
FrontPage Support; Tech Services; Customer Support
If using FrontPage, go elsewhere!!!
Pre Sales information:
Setup experience:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have had a reseller account with ReadyHosting for about 6 years, on which I host two accounts. I was very happy with the set-up process, the uptime, the customer service and the value for my money for several years -- UNTIL THEY GOT BOUGHT OUT. The transition from the old to the new company took place over the course of a few months late 2005/early 2006 and it has been nothing but headaches ever since then.

The reason I chose ReadyHosting was because they offered FrontPage support with realtime editing as well as .asp support. I use FrontPage 2003, SP2 with Jimco Open Web to maintain my web sites which use .asp. This configuration has always worked flawlessly for me with this host -- in the 4-5 years with the old company, I may have had to contact support all of 2-3 times due to corrupt FrontPage extensions (more of a Microsoft issue than a hosting issue). Since migrating to the new company 8 months ago, I have contacted support 24 times.

A couple of times it was due to web site unavailabilty during standard business hours (with no prior notification of down time) and a couple of times it was due to permissions issues (somehow the permissions on my account had been reset on the server so that I could not access), but primarily the issues have been related to their incompatibility inability to properly support FrontPage web sites.

Without fail, every time I make edits to my site using FrontPage it causes the extensions on the server to become corrupted -- I can generally make only 1-2 edits before this happens and I then receive a message indicating that "The connection with the server was unexpectedly reset." When I contact support, I wait 30-90 minutes for a rep and they walk me through several troubleshooting steps that I have already done (but I understand it is part of their routine and try to be patient while we get to the real issue). Once we reach the point where it is obvious there is a problem with the FrontPage extensions, the customer service rep tells me that he cannot assist me, rather needs to hand me off to a *specialist* who will contact me once the issue is resolved. So after an hour or more, I am nowhere. 12-72 hours later I get an e-mail from a rep telling me everything is fixed and I should be able to access and edit my site. I can -- for 1-2 edits like before and then the same thing happens, and round and round we go... All this to make a few simple edits to my web site.

They have a big issue with their Windows servers and recently tried to resolve these with an upgrade (June 2006), but this has actually made it worse. As a *workaround* until they can resolve the issues, they suggest publishing instead of realtime editing. This works, but I don't consider this to be an acceptable long term solution (this has been 8 months now) -- why on earth would I want to go backward from a realtime environment to publishing? Their promotional information claims that they support FrontPage for publishing and realtime editing. Obviously they have a ways to go on that.

Due to their lack of FrontPage support and unsatisfactory customer service, I would advise anyone using FrontPage for their web site to look elsewhere. I recently purchased an account with another host and will be moving my sites as time permits.

member for 17.8 years, 6 visits, last login: 17.6 years ago
lodged 17.6 years ago


rachelsfx
join:2004-09-27
Pensacola, FL

rachelsfx

Member

FrontPage Extensions Do Suck

My IT person just designs the site with scripts for contacts, etc. The extensions are a pain in the rearend since the 97 edition. Just create your website then upload via FTP. Never had a problem.

Review by jtmudge See Profile

  • Location: Scotts Valley, Santa Cruz, CA, USA
  • Cost: $15 per month (12 month contract)
These guys used to be the best until they were bought out in early 06
Support hold times, site migration broke everything
Stay far far away
Connection Reliability:
Tech Support:
Services:
Value for money:

I've been with Readyhosting since 1999. Used to be a great company. Good support (not 24x7 but helpful and quick). Used to be a Good value. Used to be Reliable.

Now they are about the worst you can get. Since they were bough out, they have migrated to "improved servers". They messed up our database, reconfigured permisions on directories, and disbaled functionalities we were using on COM objects. The first wo issues were resolved in a couple of days and only about 5 hours of support calls. The last issue has yet to be resolved. I have been calling back (each time on hold for about 40 minutes before I get to talk to someone) I get the same message, they will get it working with the next day.

Now to top it off, the site eill not even come up at all. They say it should be back up withing the day, but I find that hard to believe.

Stay far away.


member for 18 years, driveby review (so far)
lodged 18 years ago

AT11
join:2003-03-05
Sedalia, MO

AT11

Member

Respond with your pocket book

If they can't host your site properly, why continue to use them? Lots of great hosting companies out there that can do a better job. Pull your business and go some place else. Only when they start loosing business will they possibly wake up and even that may not phase them!

dslreports34343

Anon

Re: Respond with your pocket book

just go with at&t they are great.