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Review by Shayne See Profile

  • Location: Toledo, Lucas, OH, USA
  • Cost: $203 per month
  • Caps of 350 gigabytes/month
Reliable speeds, fast support
High prices, Additional fees for excess data usage, low upload speed
The only reason anyone uses Buckeye is because it's always the only option availalble besides cellular dishes
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

We pay $200/m for TV and Internet, we have basic cable (about 100 channels), and the middle tier internet (100/5/250gb) with an additional 100gb for $10/m

The good things I can say are, the speeds are consistent, reliable, and as advertised, the support is fast and helpful, however, the bad things far outweigh the good things in my opinion

They have data caps (though they do now have an unlimited data add-on for 30/m), they charge you $15 for every $50 you go over, even if it's 1 over, not the full 50, The upload speed although as rated, is very low for today's standards, all their plans are 5mbps upload, even the highest plan that's 400mbps download, barely enough to live stream 1080p, which is intentional since they have a "for streamers" custom plan section that lets you get more upload for much, much more money, they inject notices into pages, which often breaks them and/or doesn't ever show because most websites use https these days and can't be injected into, data cap usage is calculated every 2ish days, they have regular downtime in the middle of the night for maintenance, and probably more that I can't remember, overall: nobody wants to use buckeye, it's the only option available.

Here's some help if anyone at Buckeye is reading this, unlimited data isn't an add-on, it should be part of every plan, free of charge, data costs you nothing, at the very least a basic cap of 1tb, you reach 250gb just downloading a single game these days, between windows updates, game updates, netfllix, youtube, and video calls.

Lower your prices, and increase your upload, 5mbps is barely enough to do a zoom call.

member for 3.4 years, 2 visits, last login: 2.2 years ago
updated 3.4 years ago


Cbusdude
join:2017-03-03
Pickerington, OH
Netgear RAX200
Technicolor ET2251

1 recommendation

Cbusdude

Member

400mbps plan

I just checked their website and it looks like the upload on the 400mbps plan is actually 10mbps upload and unlimited data is included. At that point why not go with that plan and use something like YouTube TV (assuming it has all the channels you watch).

Anon31fd9
@162.230.242.x

Anon31fd9

Anon

Zoom

If you can't use Zoom on a 5Mbps upload connection you have other issues. I can use a Zoom call on a 2Mbps upload connection and it works juts fine. Sounds like an unhappy AT&T employee who is using cable instead of U-Verse/Fiber

Review by itmis See Profile

  • Location: Holland, Lucas, OH, USA
  • Cost: $154 per month
use too (past tense)
bad
Poor recent upgrade and changes from an ISP monopoly local company
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

A customer for over 15 years as of 2019 with the company "Buckeye Broadband". Never had, including upgrades had chosen or opt in to taking or using any type of promotion offer. Although there is always something or have been offered packages, bundles or holiday promotions this household never took advantage of because the inconsistent connections such as and not limited too "T3 time-out" and the daily interruptions at approximately 2:00 AM causing unreliable internet, (especially since they upgraded there software in the area in 2018 to include when they transition to Brainiacs. The trust to commit for better pricing is not of interest. Therefore the package order was none, and was aloud to have services under a non contract. Which is the Al La Cart (Basic cable, phone & internet) Buckeye Broadband Brainiacs (Services and Equipment) $153.73 (Taxes and Fees) $10.86 (late fee) $19.00. The install was good, The install in past have been good, the past and previous orders have been and was good (always direct call to company and never had used or called the 3rd party sales agents or salesmen). From 15 yrs of having a $289 bill for cable, phone and high speed, the whole house gateway bundle to recent 2018 services had went from OK to horrible, and felt had to buy and did buy the CGNVM Router - Hitron Technologies (Hitron-CGNM-2250). Hardware Version 1A and Software Version 4.5.11.29. The broadband is the worse in the city. There is nothing good with the reliability of the internet provided. The additional optional Brainiacs plan for $15 is always pleasant techs when one would call. But never honest techs, to explaining why services is poor. Because it is understood that the techs are real people following the rules of there employment with Buckeye CableSystem, there is no reason to downgrade the tech just because Buckeye CableSystem will not allow transparency. When there is connection the Signal strength (dBmV) between 2.7 & 4.0.

member for 4.8 years, driveby review (so far)
updated 4.8 years ago


Review by E Man1864 See Profile

  • Location: Sylvania, Lucas, OH, USA
  • Cost: $235 per month
  • No Cap
Fast internet, solid TV package, friendly and helpful customer service
Pricey, only game in town other than Frontier, only 5 Mbps upload
Service has improved over the past few years, but they are still a rip-off when compared nationally
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

We ordered the "Express 100 Ultimate" package which includes 100/5 internet and TiVo service on 2 TVs. Minus HBO and Cinemax, we get all the major channels offered. This bundle is a step up in terms of value from this company, though it could still be a bit cheaper for what it is. Service was installed on 2/3/18, after calling them to remove a DVR from our bill. They said that this would be cheaper than what we were paying for less channels and 50 Mbps internet. The person who came to install the service was very friendly and knowledgeable and even took the time to cleanly install the new cable lines to the house, hook up my NETGEAR R6400 router to the ARRIS DG2470 modem, and explain how to use the TiVo boxes. Overall, I am very satisfied with the efforts Buckeye has made in improving their service and value, but there is still room to improve. While the download speed is phenomenal, the upload speed is very lackluster in comparison. 10 Mbps upload would be a decent improvement and add to the value of this service. Buckeye may be the only game in town, but at least they aren't complete garbage like Frontier was. Service rarely goes out, and when it does, it's just line maintenance that lasts an hour at most.

member for 12 years, 281 visits, last login: 1.8 years ago
updated 5.9 years ago

BigVe
join:2005-07-15
Gulliver, MI

BigVe

Member

Comment

"Your stuck with Buckeye in Sylvania for TV, unless you want constant outages with a satellite dish."

Need to make a comment on that: I have had Dishnetwork for years and the outages i have had during that time is less than 10 for sure and all caused by really bad weather.By the way, i would keep Dish even if i had cable available(but i don't)
29393955 (banned)
Always the green wire
join:2011-09-11
Mount Juliet, TN

2 recommendations

29393955 (banned)

Member

Not a Buckeye Cable decision, really...

"WUPW has ordered Buckeye CableSystem to remove WUPW’s signal from our system. To be clear, this is not Buckeye’s decision, but WUPW’s decision to withhold its station from our viewers. We regret that you cannot receive this station. Buckeye will continue to try to negotiate for the return of WUPW."

The owners of WUPW want more money from Buckeye Cable for retransmission fees, even though they are consistently the lowest rated station in the market. Sounds like the fault lies with WUPW's owners and management, not Buckeye cable, at least as far as that issue is concerned.

JUSTS0MEGUY
@buckeyecom.net

JUSTS0MEGUY

Anon

Quit complaining Walter

I'm inclined to agree that Buckeye is far from perfect but I honestly believe the alternative (Frontier or AT&T) is much worse. If you're unsure of who to go with, don't let the rants of a disgruntled ex-employee deter you; do your homework and make an informed decision. I'm pretty sure Buckeye will cancel your service and issue a refund without any grief if you do find it's not for you. And no, I'm not a Buckeye fanboy... I just hate seeing a decent service get a bad rap.

Bottom line: No ISP or video provider is ideal but in my opinion Buckeye is the best value in NW Ohio... at least until Google shows up with their FTTH service!

- JSG

Review by TuPaK See Profile

  • Location: Perrysburg, Wood, OH, USA
  • Cost: $65 per month
  • Install: about 3 days
Faster than AT&T U-verse in this area
Pricey and speeds aren't stable sometimes

I'm on the 50/5 mbps package. Speeds can vary sometimes but for the most part they are good. »beta.speedtest.net/resul ··· 77101967

The provided modem/router combo has terrible wireless range. Adding your own wireless router is highly recommended.

They had a promo where they provided a free iPad mini with sign up of the 50 mbps package. Later on they changed the promotion to Apple TV, I think.

AT&T needs to bring fiber here to add competition, though. But for now they are the fastest. I wonder if U-verse is more stable.

member for 21.6 years, 559 visits, last login: 4.1 years ago
updated 6.2 years ago


Review by miser See Profile

  • Location: Sandusky, Erie, OH, USA
  • Cost: $170 per month
  • Install: about 14 days
Rock solid connection - it just works. Good tech support.
Browser hijacks for notices, rates keep going up, they blame Netflix/Youtube
If you already have cable with them, it saves you money by bundling everything together.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I switched from AT&T DSL around April 2011. There is no other competition in this area other than satellite or a WISP that really is just for rural. This was when Buckeye was switching billing/management systems and let's just say they rushed that migration and the poor installer that showed up couldn't do anything. Luckily I hadn't canceled DSL yet so maintained Internet until they straightened stuff out. Needless to say I sent a few nastygram's Buckeye's way - received some service credits so that's fair. After the install, the service was rock solid. No problems, no unexplained outages sans (1) - and the rest could be explained away by severe weather (I'm talking wind, lightning, etc.).

Their tech support is good, even assisted me (via email no less) with setting up MythTV and a Ceton Infinitv 4 with Cablecard - although I don't care for the fact that I had to end up switching to Windows Media Center to get all subscribed channels. I do not know if the setting of CCI values is Buckeye's fault or not.

Bundled price is $170 and change, which at the moment includes HBO/Cinemax, but will be dropping that 1-Sept-2013 which will reduce the bill by $25 or so. Have the 6/1 plan soon to be 7/1 although they are raising rates to give this speed. I have an Arris TM722G DOCSIS 3 Telephony modem.

I noticed downtown that what looks like a U-Verse VRAD is being built - shall be interesting to see what, if any competition AT&T brings. They'd have to save me something significant, say $20 or more per month in perpetuity to switch.

member for 20.1 years, 1444 visits, last login: 25 days ago
lodged 10.5 years ago

TBBroadband
join:2012-10-26
Fremont, OH

TBBroadband

Member

Caps & Rate Increases

You forgot to mention that Buckeye started to ca their users last summer and the "speed increases" have always been there. The one thing they were famous for (and still are) selling you a seed and after a few months - they'd change your BIN file to a slower speed. And with AT&T U-Verse- BEX can NOT compete against them $80 for all 3 services. Bex won't match it and never will. They'll claim BSCN is the best thing since slice bread to keep you from switching if you want to. Try U-Verse its a better product.
miser
join:2004-01-16
Sandusky, OH

miser

Member

Re: Caps & Rate Increases

If real U-Verse (a VRAD nearby) ever shows up, I'll give them a hard look. Otherwise there is no competition. I am at the edge of the service line (from when I had AT&T POTS and DSL before) and right now typing in my address says "768kbps down/384kbps up". Woo hoo. I did neglect to mention the caps, however - so does AT&T on non-U-Verse DSL from what I understand.
TBBroadband
join:2012-10-26
Fremont, OH

TBBroadband

Member

Re: Caps & Rate Increases

AT&T has yet to enforce any of their caps. BEX enforces their caps across the board- including BUSINESS customers who pay 2x more than a residential customer. If you look at BEX's numbers to AT&T's numbers in other areas- such as Toledo, you will find who is the front runner on all services. And most likely it is a VARD as AT&T is expanding their FTTN and FTTH areas across Ohio.

Review by quimrider See Profile

  • Location: Toledo, Lucas, OH, USA
  • Cost Contract price not specified.
customer service is responsive.
cable modem slows down in the evenings.
good service except for bandwidth capped at 200GB

I will be dumping Buckeye cable internet as they have instituted a bandwidth cap of 200gb (both up and downloaded) as of 6/2012. Their customer service is friendly and responsive. I have heard of others having problems that were not easily fixed, I have had no such problems. They did run a new line at not cost from the cable service box to the house as the original line had been cut sometime in the past.

member for 17.2 years, 10 visits, last login: 3.9 years ago
lodged 11.4 years ago

hottboiinnc4
ME
join:2003-10-15
Cleveland, OH

hottboiinnc4

Member

Caps

NOT everyone has a 200gig cap. It depends on your speed tier. Also AT&T has speed caps as well. ALL packages have 150gig cable up and down. So where do you plan on going?
Darkjeste
join:2007-03-16
Toledo, OH

Darkjeste

Member

Re: Caps

I thought caps would be the end of the world also but honestly at 200 gigs it's not as horrible as it could of been. They could of been complete pricks like time warner was and gave us small 50gig or so cap.

Instead it seems like they actually thought about that people do more then check their email. If you need a bigger cap then get more then the 5mbit tier as the other poster said they are not all 200 gigs,this isn't comcast where one cap fits all.

I download a lot of stuff,stream quite a bit on my roku and play ton's of games with lot's of updates and so far there has only been one month where I was brushing the edge of the 5mbit tier cap.

Not sure who else your gonna go with,Ohio and many other states suck for ISP options.
hottboiinnc4
ME
join:2003-10-15
Cleveland, OH

hottboiinnc4

Member

Re: Caps

Toledo has ATT but they're cap is even lower. It's 250gigs on ALL U-Verse plans and 150gigs on DSL.

Nobody else in Toledo offers anything better, yet, and no other TV options but those two unless you do OTA and DirecTV/Dish, until next year.

Review by Ladynaye See Profile

  • Location: Toledo, Lucas, OH, USA
  • Cost: $90 per month
  • Install: about 1 days
Speed, speed, and more speed!
I wish I didn't have to pay for it. Caps on all tiers!
If you are in the Toledo area, you better go with Buckeye!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Update: 5/31/12 Buckeye will start to cap all speed tiers starting on 6/1/12. :-(

Update: 11/1/10 Buckeye will have 50Mbps down and 3Mbps up!!

I can't wait for the speed increase on 11/1/10. I am so getting it!!

Update: Buckeye's 30Mbps down speed tier now has 2Mbps up!

Buckeye just added a new speed tier, 30Mbps down and 1Mbps up. I just got the speed upgrade today from the 20Mbps package and it is so awesome!

member for 16.4 years, 684 visits, last login: 6.2 years ago
updated 11.8 years ago

PaulieFresh
join:2006-04-26
Rossford, OH

PaulieFresh

Member

Speed

Sorry to correct you but your package speed is actually 10,000 down/800 up. Not 768.
Darkjeste
join:2007-03-16
Toledo, OH

Darkjeste

Member

nice

They also now have a 50meg package. The tiers are looking pretty good now but the basic package could still use a little help.

I am very surprised they raised the upload so much on the small packages let alone any of them at all. Buckeye has always had good download speeds but they have not been known for their upload.

With this much of a upgrade I don't think we will be seeing any more speed increases for a fairly long while. I just hope this is not a prelude to usage caps.

EZSlide
@buckeyecom.net

EZSlide

Anon

Re: nice

Now only if they stopped packet filtering and network shaping. They are worse than Comcast. I've noticed even though I'm paying for the 30 mbps connection my downloads max out at 1.1mbps. It's interesting on how much money companies put in limiting me using what I pay for and not truly upgrading their systems...
Darkjeste
join:2007-03-16
Toledo, OH

Darkjeste

Member

Re: nice

All I can say is lose the crappy Bittorrent and you'll be much happier all around. There are much better and faster things out there even if the ISP's didn't throttle p2p connections.

Nearly all of them now slow p2p downloads no matter where you go,some are worse then others. There are many other services out there where you don't have to deal with that for little or no extra money.

I for one have no problems with their service now. Download speeds are always at their highest,pings in the games are always great as long as your not on a crappy server,and they have almost no downtime what so ever anymore.
PacketExodus
join:2010-07-26

PacketExodus

Member

Re: nice

"Nearly all of them now slow p2p downloads no matter where you go"

I stopped reading here. That statement is so silly I'm not even gonna bother arguing because it will only make me dumber.
Darkjeste
join:2007-03-16
Toledo, OH

Darkjeste

Member

Re: nice

Yea ok buddy
PacketExodus
join:2010-07-26

PacketExodus

Member

Re: nice

I must have been having a bad day when I wrote that. I apologize for the dumb comment.

My point now is that the internet is evolving. There are still providers that do not shape p2p. Verizon is one of them. Most DSL providers too. To say that they all do it is just bad logic. We need to stop accepting such mainstream ideas as reality because it promotes more consumer apathy and less innovative thinking.

Review by matteo0021 See Profile

  • Location: Toledo, Lucas, OH, USA
  • Cost: $65 per month
  • Install: about 2 days
get my speed no matter what time of day, no issues with bittorrent or anything else, best service ever
wish it was cheaper would love there promo/new customer pricing to be normal pricing
best internet ive ever had and awesome customer support and tech support
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Everything is awesome internet wise, just wish it was a little cheaper. loved that they wont go with bandwidth caps. i have 20m up and 1.5m down connection and often will break my speed and hold it steady.have the Arris docsis 3 modem. Whenever i had any issues i called tech support they sent someone out quick and would fix the issue top notch support in or out of the office.Heard from buckeye tech 6-8 months back they are testing 100 meg in a few neighborhoods on coax. Hope it goes citywide soon. lived in texas for a while had timewarner and atat down there. This is by far faster. At&t sucks in my area because they say 6mbps is fastest I can get at my location and i live 5 min from main office. networks terrible they are dragging there feet on upgrading. here its distance between you and main exchange office which if you are in the getto you can get there top speeds or near the university. buckeye no matter if you get all three (video,internet,phone) they are great in every category.By the way when you call tech support with a issue and say yes when they ask if you have a router they dont just blame the router as the issue like at&t has done in my experiences.

member for 12.3 years, 2 visits, last login: 12.3 years ago
updated 12.3 years ago

25139889 (banned)
join:2011-10-25
Toledo, OH

25139889 (banned)

Member

100meg

was in a test pilot they were doing. and it was basically a fiber rebuild. And it was actually about a year or 2 ago Buckeye was doing that. Nothing never came after the test. And I don't see Buckeye hitting 100meg with only using Doc2.0. They better be upgrading to FTTH or putting in Doc3. The hub that services the UT area is already at full capacity and Buckeye refuses to admit it. but when you're pings hit over 100ms to THEM you have problems. Even when your speed is only 3meg on a 50meg profile to THEIR servers.

Review by lasinwald See Profile

  • Location: Sandusky, Erie, OH, USA
  • Cost Contract price not specified.
Better than other options in the area.
Many times slow and/or undependable connection. I work online so this is a huge issue for me.
If I could find another, more dependable option, I'd jump at it!

Latest speed results:

member for 18.2 years, 6 visits, last login: 12.9 years ago
lodged 13.3 years ago

hottboiinnc4
ME
join:2003-10-15
Cleveland, OH

hottboiinnc4

Member

Call Mr. Block

You know you can call Mr. Block directly? his office is in downtown Toledo. Also another office of his is on Airport Hwy in Toledo; across from Lowe's.

He'll handle your problems and if you really cared- he issues his phone numbers to the public once a year- public as in his customers; you would have already called him directly either on his house phone; office phone; or yes- even his own personal cell phone. He answers them all. I've called him already at 2am and had my problem fixed within minutes where the actual HSI office didn't know shit and refused to until 12pm. He wasn't even in Toledo at that time- was in DC for a hearing with the FCC.






Review by PacketExodus See Profile

  • Location: Toledo, Lucas, OH, USA
  • Cost: $45 per month
Speak English
Inconsistent Speeds, Broken UDP, Excessive Traffic Shaping and Throttling
Good for casual web-browsing and email, but not much else.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

When we first signed up for BEX 5.0 back in 2005 the service was flawless. Web browsing, file-sharing and gaming was all very vast fast and consistent. Even though the service was asymmetric with less than 800kbit of upload, the connection was solid around the clock and could handle any application. The service was fast, latency was low, and had no problems. We were happy.

Sometime in the second half of 2007 Buckeye Cable began to throttle p2p internet traffic which ended up affecting not just file-sharing apps but also online multiplayer games too. Upstream traffic would be rate limited to about 1/10th of what we were paying for and latency would shoot up to around 500ms, severely impacting online games.

In 2008 Buckeye added a concurrent connection (or session) limit to their AUP which they said was put in place to limit the spread of malware on their network. This had the inadvertent side effect of breaking most udp-based applications. Because UDP is so widely used for online gaming, this limit has been the bane of my gaming experience ever since. Read »forums.steampowered.com/ ··· t=787588 for a point-by-point explanation of the 'broken UDP' interpretation, as it relates to online gaming.

At the moment we're considering the switch to DSL because of Buckeye's extensive traffic shaping practices and unwillingness to resolve the broken UDP issue (they consider it a non-issue). AT&T U-Verse is available at my address but we probably won't try it until they get all the kinks worked out.

member for 13.6 years, 741 visits, last login: 6.9 years ago
lodged 13.5 years ago

Darkjeste
join:2007-03-16
Toledo, OH

Darkjeste

Member

questions

I Hate to defend Buckeye but what game are you having trouble with that does not work? your links points to Steam and I have no troubles what so ever getting server requests from them.

I am sitting here looking at 15k servers so far for CS:Source.

And the part of Bittorrent sorry but can't help there. I have never liked the garbage because there are plenty of other better places out there to use that are much faster.

A lot of ISP's screw with torrent traffic that is just something you will most likely have to get used to if your gonna stick to using that crap.

Please explain what game/app you are having trouble with,maybe it's something on your end. I am not saying buckeye is not at fault here but I would just like to know and maybe more of us can complain if it is there fault
PacketExodus
join:2010-07-26

PacketExodus

Member

Re: questions

Steam. I'll open the server browser for any game, like CS: Source, it'll get to around 1400 servers, stop for 20 seconds, then creep up another 1400 and then pauses for another 20, and then stops. So out of 30,000+ total servers for one game, usually less than 5000 actually show up. Of those ~5000 servers, about 95% of them have inaccurate latencies because Buckeye's shotty QoS methods add anywhere between 500-2000ms of delay to each udp packet's RTT.

I have been able to duplicate this behavior on both Windows PC's and Macs, both wired and wireless, with and without a router. Just about every possible configuration has been tried both at my home and at a friend's who also uses Buckeye.

This is not a hardware/software conflict or configuration problem. It's a problem with the way buckeye's front end handles incoming udp traffic. If you read the thread that I linked, one of the steam developers provides a thorough explanation as to what is most likely happening here.
slckusr
Premium Member
join:2003-03-17
Greenville, SC

slckusr

Premium Member

get ATT

The connection is rock solid, no throttling/traffic shaping.

I dont need much tech support, but when i do the support staff on this board is awesome!, and can usually direct you to a good person in a building if they cant fix your issue.

Over 4 years of my use of the ATT line at my house i have had 1 outage which lasted 30ish minutes ( relocating servers or something).

I cannot say how pleased i am with the stability of the connection i receive from ATT.