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Advanced Stream page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 12 reviews (10 good) (0 bad)
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Review by VgForce See Profile

  • Location: Tacoma,Pierce,WA
  • Cost: $32 per month
Good "customer service excellent"
Bad "a bit more upload speed for better video conference would be good"
Overall "Very nice for 32$"
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Great customer service, wait time for call is almost zero. Tech really know what he is doing. Been with them for 5 years. There are occasion when you need to reset the router but there is a device out there that does this automatically. Only experience two or three downtime which last for a night in the last 5 years due to severe storms.

member for 6.5 years, 5 visits, last login: 94 days ago
updated 94 days ago

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Review by (hidden by request)

  • Location: Tacoma,Pierce,WA
  • Cost Contract price not specified.
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Just a heads up for anyone thats looking to get their service. Do know that
they charge a month in advance. Meaning you pay first for the month you
will be using. Which is fine. Only downside to that is if you call to stop
service whether its 2 days or 20 days into the month. They still charge you
the whole month and do not offer a partial refund or even offer partial
service for "x" amount of days. When you ask them why that is, they simply
say its in the terms and agreement paperwork and refuse to explain the
policy. I just don't see how a company can charge you for the month but not
offer a credit should you not use it for the full 30 days. It should be
prorated! So stay away and go for net-venture which is also an ISP for
click network. I called them and they do in fact only charge you for what
is used.

(review was emailed from domain gmail.com)
lodged 1.5 years ago

Comments:

Review by TACSPEED See Profile

  • Location: Tacoma,Pierce,WA
  • Cost: $33 per month (month by month)
  • Install: about 14 days
Good "Finally Docsis 3.0"
Bad "None"
Overall "With new speed options, they are an excellent value"
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Well I finally took the broadband plunge. I signed-up for residential
level one service with Advanced Stream, one of the three ISPs that use
our municipal cable network, Click!. Level one service is offered at
1M/128kbps; I am getting between 900kbps and 1.4Mbps down and 168kbps to
190 kbps up. Average ping is about 69 msec.

At 29.95 per month, Click! Internet through Advanced Stream use to be an
outrageous value when the caps were set at up to 2 Mbps/256kbps. However
with the reduction is speed on March 11 I would have to rate level one
service as being an excellent value. I know we're spoiled.

BTW, cable TV is NOT REQUIRED to get the $29.95 per month price.

Well it's been a few years now. The tier one service seems to be stuck with no increase in speed for the last several years, while the other service levels have enjoyed a couple of speed increases thanks to the Comcast competition raising their service speeds.

For the most part, the connection has been reliable, with only a couple of outages this year.

Customer service is OK as long as you call during regular business hours. If you need service after hours, then you're out of luck, even though the service agreement that I've seen between the ISP and Click! requires the ISP to have 24 hour customer service. Apparently Click! does not enforce the contract.

At about 30 bucks, they are barely cheaper then Qwest. If this ISP raises their price, I think I'll move to Qwest.

Update August 2008

Received new speed increases and price increase. Currently set at 3Mbps/256kbps.

Price for service is now $32.95 per month.

Service works pretty well. Upload speed in this day and age should be increased to at least 1Mbps.

Since you don't need cable TV to get Internet service I'm still with them.

Update August 2012.

Received new speed increase with no price increase yet. Still $32.95 per month. Currently, 6Mbps/1Mbps

The Click!Network is now Docsis 3.0 with a top speed of 100Mbps/10Mbps.

member for 13.2 years, 3751 visits, last login: 1.9 years ago
updated 1.9 years ago

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Review by liface See Profile

  • Location: Tacoma,Pierce,WA
  • Cost Contract price not specified. (12 month contract)
Good "Fast service, no interruptions, decent price"
Bad "None"
Overall "Why would you use Comcast when you can get this?"
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Most people just go with the standard Comcast option, which is decent, but do some research and get your internet through Advanced Stream with Click. We had no service interruptions in the entire time (12 months) that we used it. Speeds are fast, never even had to contact customer support.

So nice to see an ISP that actually knows what they're doing.

member for 4.9 years, 1 visits, last login: 3.9 years ago
lodged 4.9 years ago

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Review by wchasm See Profile

  • Location: Tacoma,Pierce,WA
  • Cost Contract price not specified.
Good "good price service doesnt go down"
Bad "no 24 hr Customer service"
Overall " Been with then for 5 years not considering changing"

I have had this service for awhile and it seems to always be there when I need it they have had a few outages DNS etc but seem to take care of it fairly quickly

member for 12 years, 110 visits, last login: 3.1 years ago
lodged 5.7 years ago

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Review by nivlac8 See Profile

  • Location: University Place,Pierce,WA
  • Cost: $59 per month
  • Install: about 3 days
Good "Excellent customer care"
Bad "none so far"
Overall "Comcast Killer"
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Excellent connection. Great high speed alternative to comcast. When switching addresses they installed my new data line for free. Great support.

member for 6.7 years, 2 visits, last login: 6 years ago
lodged 6 years ago

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Review by mpelle4456 See Profile

  • Location: Tacoma,Pierce,WA
  • Cost: $60 per month (month by month)
  • Install: about 3 days
Good "It's a great price for the service"
Bad "None, really"
Overall "Click/Advanced Stream is a helluva good deal!"
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I was an @Home/ATTBI customer who was very dis-satisified with AT&T. I've had Click/Advanced Stream now for about 4 years and it's been great. The few technical problems I've had, they've worked hard to resolve.

I have the top tier service, and it's pretty consistently testing at over 8 mb/s down and about 800 kb/s up or there abouts, with a good low latency (usually around 10ms to the gateway).

I'm hoping they show some vision in implementing 2 Mb/s upstream service to compete with Comcast.

I still think it's a better deal that Comcast - which is presently the only other cable alternative here in Tacoma.

Click itself is monolithic and rather unimaginative - hey it's a government agency (can't expect much), but I'm hoping they'll eventually overcome that and offer some good packages targeted to enthusiasts - like a 16 mb/s down, 5 mb/s up package.

I'd recommend Advanced Stream and Click! to anyone. I can't imagine why anyone in the greater Tacoma area would have anything else!

Update as of 4-1-8

Click remains a good solid product. I have no issues. I just hope they match whatever upgrade is coming soon from Comcast (15/2? 30/5? whatever..)...

member for 13 years, 3080 visits, last login: 6.1 years ago
updated 6.3 years ago

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Review by tacomabob See Profile

  • Location: Tacoma,Pierce,WA
  • Cost: $29 per month (month by month)
  • Install: about 3 days
Good "The Customer Service and Speed"
Overall "THEY ARE THE BEST!!!!"
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I gotta say they are really down to earth and my kind of folks...

I called in to ask about the prices, and they really took the time to explain it to me.

I Love the customer support and the hands on installation.

The price is the best too..

I had a problem with my old computer and they fixed the it somehow (installer was named Chad)....

ask for Chris in sales, to get the best deal. Tell him you want that "Low Price guarentee". My friend told me to do that, and he was right.. I got the whole instal for $49 including the modem... and Chad fixed my puter and set up my deal really great!

And thier commercials are hilarious... love that Harmonious guy with the cows and the elephants .... (hope his Dad gets a cable modem)....

Bob

member for 7.7 years, 0 visits, last login: 7.7 years ago
lodged 7.7 years ago

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Review by jaynodad See Profile

  • Location: Tacoma,Pierce,WA
  • Cost: $40 per month (12 month contract)
  • Install: about 2 days
Good "Reliable, stable and good value."
Bad "Customer service hours."
Overall "Best deal in Tacoma!"
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I have been more than satisfied with this service. Uptimes are great, speeds are about near advertised and the selection of speeds you get are great.

My only beef is customer service hours. If you work late and/or on the weekends you will find it VERY frustrating to get things done, i.e. make bill paying arrangements, upgrading or downgrading service etc...

Great value and I would feel confident reccomending Advanced Stream to anyone. Would be a perfect deal if customer service hours extended later in the evening and/or to Sundays.

member for 7.9 years, 0 visits, last login: 7.9 years ago
lodged 7.9 years ago

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Review by getmeonbnet See Profile

  • Location: Tacoma,Pierce,WA
  • Cost Contract price not specified.
Value for money:

Wrong company, please ignore

member for 10.4 years, 575 visits, last login: 8.4 years ago
lodged 10.4 years ago

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