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Review by liface 
Posted: 118 days ago
member for 118 days, 0 visits, last login: 118 days ago
 Tacoma,Pierce,WA
 Contract price not specified. (12 month contract)
 "Fast service, no interruptions, decent price"
 "None"
 "Why would you use Comcast when you can get this?"
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Most people just go with the standard Comcast option, which is decent, but do some research and get your internet through Advanced Stream with Click. We had no service interruptions in the entire time (12 months) that we used it. Speeds are fast, never even had to contact customer support.
So nice to see an ISP that actually knows what they're doing.
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Review by TACSPEED
UPDATED: 1.2 years ago
member for 8.6 years, 3709 visits, last login: 8 days ago
Tacoma,Pierce,WA
$33 per month (month by month)
 about 14 days
"You don't need cable TV the get internet service!"
"Upload speed still needs improvment."
"Good value, but lacks some of bells and whistles that Comcast offers."
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Well I finally took the broadband plunge. I signed-up for residential
level one service with Advanced Stream, one of the three ISPs that use
our municipal cable network, Click!. Level one service is offered at
1M/128kbps; I am getting between 900kbps and 1.4Mbps down and 168kbps to
190 kbps up. Average ping is about 69 msec.
At 29.95 per month, Click! Internet through Advanced Stream use to be an
outrageous value when the caps were set at up to 2 Mbps/256kbps. However
with the reduction is speed on March 11 I would have to rate level one
service as being an excellent value. I know we're spoiled.
BTW, cable TV is NOT REQUIRED to get the $29.95 per month price.
Well it's been a few years now. The tier one service seems to be stuck with no increase in speed for the last several years, while the other service levels have enjoyed a couple of speed increases thanks to the Comcast competition raising their service speeds.
For the most part, the connection has been reliable, with only a couple of outages this year.
Customer service is OK as long as you call during regular business hours. If you need service after hours, then you're out of luck, even though the service agreement that I've seen between the ISP and Click! requires the ISP to have 24 hour customer service. Apparently Click! does not enforce the contract.
At about 30 bucks, they are barely cheaper then Qwest. If this ISP raises their price, I think I'll move to Qwest.
Update August 2008
Received new speed increases and price increase. Currently set at 3Mbps/256kbps.
Price for service is now $32.95 per month.
Service works pretty well. Upload speed in this day and age should be increased to at least 1Mbps.
Since you don't need cable TV to get Internet service I'm still with them.
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Review by nivlac
Posted: 1.3 years ago
member for 2 years, 2 visits, last login: 1.3 years ago
University Place,Pierce,WA
$59 per month
about 3 days
"Excellent customer care"
"none so far"
"Comcast Killer"
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Excellent connection. Great high speed alternative to comcast. When switching addresses they installed my new data line for free. Great support.
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 Review by mpelle4456
UPDATED: 1.6 years ago
member for 8.3 years, 3080 visits, last login: 1.4 years ago
Tacoma,Pierce,WA
$60 per month (month by month)
about 3 days
"It's a great price for the service"
"None, really"
"Click/Advanced Stream is a helluva good deal!"
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I was an @Home/ATTBI customer who was very dis-satisified with AT&T. I've had Click/Advanced Stream now for about 4 years and it's been great. The few technical problems I've had, they've worked hard to resolve.
I have the top tier service, and it's pretty consistently testing at over 8 mb/s down and about 800 kb/s up or there abouts, with a good low latency (usually around 10ms to the gateway).
I'm hoping they show some vision in implementing 2 Mb/s upstream service to compete with Comcast.
I still think it's a better deal that Comcast - which is presently the only other cable alternative here in Tacoma.
Click itself is monolithic and rather unimaginative - hey it's a government agency (can't expect much), but I'm hoping they'll eventually overcome that and offer some good packages targeted to enthusiasts - like a 16 mb/s down, 5 mb/s up package.
I'd recommend Advanced Stream and Click! to anyone. I can't imagine why anyone in the greater Tacoma area would have anything else!
Update as of 4-1-8
Click remains a good solid product. I have no issues. I just hope they match whatever upgrade is coming soon from Comcast (15/2? 30/5? whatever..)...
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Review by VgForce
UPDATED: 1.9 years ago
member for 1.9 years, 5 visits, last login: 331 days ago
Tacoma,Pierce,WA
$29 per month
"customer service excellent"
"maybe need a bit higher upload speed"
"Very nice for 29$"
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I have been with advance stream for about 3 years now, their service has been great. Only 2 interrupt connection occur, which happen during the power outage. People were there to answer with no wait time. Speed i got was a bit higher than advertise so i was extremely happy [ 1.86 mb down, 178 kbs up]  . No surcharge and contract. And they sell you the latest modem model. They are also great at helping you out resolving download issue, if you know what i mean. Two thumbs up.
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Review by tacomabob
Posted: 3 years ago
member for 3 years, 0 visits, last login: 3 years ago
Tacoma,Pierce,WA
$29 per month (month by month)
about 3 days
"The Customer Service and Speed"
"THEY ARE THE BEST!!!!"
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I gotta say they are really down to earth and my kind of folks...
I called in to ask about the prices, and they really took the time to explain it to me.
I Love the customer support and the hands on installation.
The price is the best too..
I had a problem with my old computer and they fixed the it somehow (installer was named Chad)....
ask for Chris in sales, to get the best deal. Tell him you want that "Low Price guarentee". My friend told me to do that, and he was right.. I got the whole instal for $49 including the modem... and Chad fixed my puter and set up my deal really great!
And thier commercials are hilarious... love that Harmonious guy with the cows and the elephants .... (hope his Dad gets a cable modem)....
Bob
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Review by jaynodad
Posted: 3.2 years ago
member for 3.2 years, 0 visits, last login: 3.2 years ago
Tacoma,Pierce,WA
$40 per month (12 month contract)
about 2 days
"Reliable, stable and good value."
"Customer service hours."
"Best deal in Tacoma!"
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I have been more than satisfied with this service. Uptimes are great, speeds are about near advertised and the selection of speeds you get are great.
My only beef is customer service hours. If you work late and/or on the weekends you will find it VERY frustrating to get things done, i.e. make bill paying arrangements, upgrading or downgrading service etc...
Great value and I would feel confident reccomending Advanced Stream to anyone. Would be a perfect deal if customer service hours extended later in the evening and/or to Sundays.
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Review by getmeonbnet
Posted: 5.7 years ago
member for 5.7 years, 575 visits, last login: 3.8 years ago
Tacoma,Pierce,WA
Contract price not specified.
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Wrong company, please ignore
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 Review by AD7BK
Posted: 6.3 years ago
member for 9.6 years, 1247 visits, last login: 87 days ago
Tacoma,Pierce,WA
$49 per month
about 3 days
"Click Network, No slow downs, Speed as advertised."
"No 24 hour tech support, lack of help on the website."
"It is a great ISP if they dont have issues."
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I have problems with the static ip, and a billing problem but that was a glitch on their side. But with that it is smooth now. I love the price I pay for 3.0mbps/512kbps (402k download 81k upload). This is the best isp I have had however...the lack of the tech support in the late evening. and after 2 PM Saturdays is the only bad thing. Well none the less It is a great Cable Provider. If you are in Tacoma, Wa. You should concider this ISP
UPDATE we been upgraded to 6/768 however the speeds is 5 megs a second. They are working on it (late update i had the new speed since may.
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Review by mke65
Posted: 6.5 years ago
(review was emailed from domain wamail.net)
Tacoma,Pierce,WA
$28 per month (month by month)
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I am a former Comcast/ATTBI/@Home member and sprung for the internal
internet cable system provided by the city of Tacoma Washington Click!.
So far I can say I am pleasantly surprised. I have been attaining
speeds of 1200 down with no problem. Setup was a breeze plugged in my
modem, uplinked to router, plugged wireless ap and I was surfing. And
the price is a very reasonable 27.95 a month flat fee paid every six
month in 6 month chunks. Setup cost was 10 dollars to have the accounts
established and the line activated (I own all my own equipment) so no
onsite was needed.
Pros: price, ease of setup, support local service not giant
conglomerate, respectable speeds and service follow up.
Cons: Tech support only available in limited hours not 24/7.
Keith
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