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Review by PMajon 
Posted: 4.4 years ago
member for 5.6 years, 5 visits, last login: 3.1 years ago
 Round Lake,Lake,IL
 $49 per month (12 month contract)
 about 30 days
 "Fast, when it actually works"
 "Unreliable connection, incapable and unresponsive tech support"
 "Look somewhere else for wireless broadband"
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Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
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I ordered DB3 Broadband service at the end of 2003. The sales info on their site is fine and the installation went smoothly, but the service itself is terrible, and has been ever since I signed up.
During 2004 and 2005 the connection went out many many times. Whenever I called DB3 or emailed them regarding a problem, I rarely got a response. Usually the connection would come back after a few hours or so. A couple times it has been down for more than a day.
The connection problems frustrated me so much that I've even tried four different routers: A Linksys, NetGear, and two D-Links, just to eliminate the possibility that my hardware is at fault. With each router the same was true, the connection would go down for minutes at a time, sometimes several times a day. I have spoken to DB3 regarding this problem a number of times, and all they tell me is that my connection is up 99% of the time, which is "acceptable". The issue here is not the uptime percentage, but that the service "hiccups" throughout the day. This is a major issue if you are a remote worker, play online games, or stream online media.
I am savvy with network hardware and software, and at work I manage Cisco equipment, including wireless solutions, so I believe I have thoroughly eliminated any possible problems on my end.
DB3 has also failed to return my phone calls and email requests many times. I have always treated them with utmost respect and at times they have failed to extend to me the same courtesy.
In all, my experience with DB3 has been terrible. I am building a home and will be moving within the next few months and I have little time to change Internet providers at this time. But once I do, I am sure that my new ISP will NOT be DB3.
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db3 Broadband, LLC
