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Review by Domane See Profile

  • Location: Arcadia, Los Angeles, CA, USA
  • Cost: $29 per month (12 month contract)
  • Install: about 2 days
Local ISP so good cust service with adequate cable and tv offering
Poor VoIP choices
Good value for money--reliable service. Good CS but weak TS
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A good local ISP I've had for many years. Meets all my needs except VoIP because their plans are not that good. Their CS reps are good bu their TS is very spotty. Many TS are not that knowledgeable or helpful. Some are just the opposite. The former are mostly new hires I think. Staff is small because ISP is regional.

Best part is they are reliable and stable and all ways give you best deal--that usually lasts one year. When your deal is about to expire you just contact them and they eagerly give you a new deal rather than flipping you over to the regular prices or packages.

They've been around for many years and they have areas that they specialize in servicing so you can feel assured that they are going to be around and will continue to maintain level of service and deals or promos.

member for 10.9 years, 1189 visits, last login: 8.7 years ago
updated 10.6 years ago


Review by echo_off See Profile

  • Location: Monrovia, Los Angeles, CA, USA
  • Cost: $24 per month
  • Install: about 7 days
Good Customer Service, Reliable Connection, Good Price
None so far!
Surprisingly good alternative to TWC and Verizon
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We were initially reluctant to try this company due to all the bad reviews on DSLR. However our previous ISP (Time Warner Cable/Roadrunner) was so bad (e.g., frequent service outages, waiting HOURS on the phone queue for customer service, etc..) that we just didn't want to give them any more business.

So in 12/2008, we signed up for Champion Broadband's 4Mbps promotion (6-months) for $24.95. The install was smooth: the tech showed up on time and completed the installation in 20 minutes. The speed was reasonably good for our typical use (surfing the web, downloading files, VPN in from the road occasionally). No outages or billing problems for the last 6 months. Perfect.

When the promotion period ended, the rate adjusted to $44.95. We called to see if we can get a cheaper plan and was offered (1) 2Mbps for $24.95, or (2) 6Mps for $34.95. No contract, and no expiration (unlike the initial promotion)! We opted for the lower speed tier because we don't really care for blazingly fast high-speed internet; just plain high-speed internet is good enough for us.

Last but not least: when we switched to a lower speed tier, the tech advised us that we would need to reboot the modem. When the reboot did not re-establish the connection, we called the tech support and was able to talk to a tech in less than 2 minutes. The issue was resolved by the answering tech in 5 minutes, and none of that "let me transfer you to Level II Tech" nonsense (ala TWC style). Now that is good customer service.

So, like another reviewer commented, I too agree that while Champion Broadband might had been a real crappy ISP in the past, this company now provides very good service at an excellent price. Give them a try if you are sick of TWC!



member for 14.7 years, 1 visits, last login: 13.9 years ago
updated 14.7 years ago


Review by jmhatt See Profile

  • Location: Monrovia, Los Angeles, CA, USA
  • Cost: $99 per month
  • Install: about 2 days
Excellent value, excellent products
Wish they were everywhere in CA
Best value around, best speeds, best deals
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From what I understand, the "OLD" reviews do not reflect the current company. The current company provides service in CA and is no longer associated with the former company based in Colorado (the former Champion Broadband and Altrio).

From my experience and that of my neighbors, they are great overall - they provide way better or at par services than the local phone company, other cable providers, and satellite dish providers. The value can't be beat and they give you MUCH MORE than all the other companies. My savings are significant over my former service with Time Warner. I currently have the "triple play" offer (Digital TV, High Speed Internet and Telephone Service) and get the best deal and value for my money compared to the other companies (who charge you for all the little extras). My in-laws love to brag about the great deal and service they go over going with AT&T!!!

Check them out and see for yourself instead of going by the lame (old reviews). They have excellent reliability, customer support and seem to only be getting better all the time. A real winner in my book. =)

Crazy for Champion Broadband

member for 14.9 years, driveby review (so far)
updated 14.9 years ago


Review by fearless3453 See Profile

  • Location: Denver, Jefferson, CO, USA
  • Cost: $39 per month
  • Install: about 3 days
Performance/Availability has improved
Customer Support/Administration has suffered
Still better than the alternative cable company
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ChampionBroadBand (formerly WideOpenWest) is still one of the fastest providers if highspeed broadband, not only in the Denver area, but in the entire country. Though it has an extremely limited availability area, were it does offer service it's services are very well received.

Network performance is excellent, but network availability issues have caused some downtime, though the last two months things have improved considerably.

Still feel lucky to have access to this service.

2004-03-19: Switchpoint Networks, which was the company that offered the DSDN technology went out of business, so ChampionBroadBand was unable to get replacement parts. Because of that, they are in the process of migrating the entire DSDN network over to Cable Modem. I was migrated at the end of January. Lost the 3mb upload speed, with cable modem now consistent pegging 3000/512 on speed tests. Given that Cable Modem is a 'broadcast' system, I reasoned that staying with Champion would still be better simply because there are fewer users on this net than with the 'other' Cable Modem provider in my area.

2004-11-17 Overall Champion still is a pretty good deal, they are a few bucks under the 'other' cable provider but lately that provider has been offering new services that are not available to ChampionBroadband customers. A little envy. Customer support is no longer 24/7 so that is a minus point. Administration offices have been moved to California and there has been some problems in that transition. Miss the old days of Wideopenwests DSDN network. Man that was sweet, now I just wonder how long Champion can keep things running without expanding their very small customer base in Colorado.

member for 22 years, 1059 visits, last login: 6.1 years ago
updated 19.3 years ago