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Review by networkingma 
Posted: 143 days ago
member for 143 days, 1 visits, last login: 22 days ago
 Allen,Collin,TX
 $59 per month (12 month contract)
 about 5 days
 "I honestly can't think of any"
 "Slow Internet service, lots of outages, awful customer support"
 "Stay away!!!"
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I have about 7 month's worth of results from Speedtest.net and approximately 40% of the time, we'll get speeds as advertised by Partnership Wireless. The other 60% are spent with speeds below dial-up and lots of outages (regional, not just me).
Technical support is a joke. I called in and they said that there were not packet losses. Yes, I get that, but the latency is what's the problem. They had no idea what I was talking about. It's sad when the customer knows more about networking than the technical support.
Stay away if you have other alternatives!!
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Review by twumba
Posted: 262 days ago
member for 262 days, 0 visits, last login: 262 days ago
Justin,Denton,TX
$59 per month (12 month contract)
"The installation process was good."
"The service works less than 20% of the time, no customer service"
"Save your money and buy something else"
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I've created a blog to document my problems with Partnership Wireless / Partnership Broadband - »www.twumba.org
live in rural Denton County in an area that has been ignored by cable, DSL and fiber optic internet providers. I was thrilled when I learned of a company called Partnership Wireless (PW) that could possibly allow me to progress from dial-up internet. After a short consultation I decided to purchase service from PW and had their antenna installed on a 6 foot metal rod on the top of our house.
The service worked well at first, but after a couple of weeks we began to experience periods of limited connectivity. The internet would go from being decently fast, to taking 10 minutes to load a simple webpage. I called the PW technical support number and spoke to man who seemed quite arrogant. The man told me their internet was working fine, and that any problems experienced were the result of my computer. During the course of the conversation he blamed my internet router and my computer. When I disputed his claims he stated that he would have “somebody” call me back to further discuss the issue. The call never came.
I’ve called PW technical support on 7 different occasions over the past 2 years and have received a similar response each time, along with a promise that somebody will call me back to resolve the issue. I’ve never received a call back from anybody at PW. I’ve also tried emailing the address listed on their website, but have never received a reply.
At this time our internet continues to be unstable. I estimate that it works 20% of each day, and usually only at the times when we don’t have a need to use the computer.
»www.twumba.org
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Review by pwSucks
UPDATED: 1.2 years ago
member for 1.2 years, 0 visits, last login: 1.2 years ago
Argyle,Denton,TX
$54 per month
"Consistently bill me every month without fail."
"Consistently ignore my requests for service."
"Seems to be run by two people, a part timer and a contractor."
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Speeds are very consistent with Partnershipwireless blazing wi-fi if you like Dial up speeds, but you'll pay five time higher price than dialup. No senior technician is willing to help with speed problems since they seem to work 20 hour weeks, no weekends or nights. It was always a problem with my equipment until by miracle someone showed up to help me. Their own laptop was getting the same dial up speeds that I always get. Never a desire to follow a problem to completion. No call back as promised. Must start over every time I call because the notes written down by the tech are not accurate.
No Staff.
No Customer service.
Very consistent billing, whether or not one has service.
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Review by dblwoof
UPDATED: 1.4 years ago
member for 1.4 years, 0 visits, last login: 1.4 years ago
Aubrey,Denton,TX
$50 per month (12 month contract)
"Sounds like a great deal."
"SLOW. You do not get what you pay for."
"Save your money."
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Wow, where do I start. The idea of fast Internet speed sounds great. What you get is the slowest system in the world. I have only received customer NO service from this company. After 3 months of calling and e-mails to tech support they sent out a tech who stated my antenna was not in the correct position. He adjusted it and I had a connection for two weeks. Then back to 27K. Again more calls to customer NO service with no reply. Someone please let me know of a reliable company in Aubrey TX
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Review by grinbear
Posted: 1.5 years ago
member for 6.4 years, 69 visits, last login: 1 year ago
Weatherford,Parker,TX
$60 per month (12 month contract)
about 2 days
"Field reps are great."
"Phone support not great. Small markets ignored."
"OK, but ATT and others are losing $$$ by not expanding DSL to this area"
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OK, but AT&T and others are losing $$$ by not expanding DSL to this area
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Review by DTkz
UPDATED: 1.6 years ago
member for 1.6 years, 0 visits, last login: 1.6 years ago
Aubrey,Denton,TX
$44 per month (12 month contract)
about 21 days
"The installer - Jeremy - was honest and professional."
"Three weeks, numerous calls, and I still do not have service."
"I called this morning to cancel."
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I live in the country and I've successfully had Hughes satellite service for over three years. I switched to the RF/wireless Partnershipwireless because they advertise true broadband speeds for a little cost.
The installer was friendly and professional. I initially had service for a few hours but at 200kbs. I called, eventually the same tech came out a week later and increased my antenna height ...still bad connection. He called his company and ordered a better antenna for me.
End result - three weeks...no service. My only other options are an air card or go back to Hughes Satellite service. Hughes is okay...but they have a limit on how much can be daily downloaded.
I'm extremely....extremely disappointed.
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Review by marleyman1
Posted: 2.4 years ago
member for 2.4 years, 67 visits, last login: 1.9 years ago
Sanger,Denton,TX
$44 per month (12 month contract)
about 4 days
"Very friendly and helpful service technicians"
"would have like installation sooner"
"very good value for money and good experience so far"
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The person that did my installation was very friendly, professional and helpful. The customer service group called me after the installation to ask me if everything was to my satisfaction. They called me again 2 weeks later to make sure everything was ok. I am getting 1.5 meg consistently and burst up to 2 meg. First 3 months are at $29.95. I would recommend service.
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 Review by TexasMachine
Posted: 3.3 years ago
member for 5.6 years, 11 visits, last login: 3 years ago
Haslet,Tarrant,TX
$70 per month (12 month contract)
about 10 days
"Beats a sharp stick in the eye!"
"Lousy network and zero customer support."
"I'm rethinking the sharp stick."
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I moved to Haslet from Frisco. No DSL or Cable so wireless is my only choice.
I have YET to receive an email reply back from their support... EVER! I had a tech actually tell me that it's best to call as they rarely see their email!!?? You don't check your email and your a WISP???!! I have only reached someone on the phone once. I leave messages with a return call about 5% of the time. I am promised prorated fees for downtime.. they NEVER happen.
I'll see about 900k down at best, it's sporadic. I have NEVER even come close to getting my 768k up that I pay for... usually 250-390k at best. I've complained, sent emails, talked to a tech once about it... nada as usual.
I too am thinking about biting the bullet for a T1 so I don't have to deal with these guys. Absolutely ZERO customer support! If your service goes down you might as well sit around with your thumb up your arse until it's back up as you will not receive any feedback or response from these guys. And yes... the service goes down about once per month for me, I constantly have to reboot by CPE as it slows to a crawl, and when the service is up you can enjoy the packet loss and lousy hops on their network.
Oh yeah... I owned a large web hosting company for 6 years until I sold it so I have a tidbit of knowledge about networking.
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Review by tony_dt
Posted: 3.8 years ago
member for 3.8 years, 3 visits, last login: 228 days ago
Haslet,Tarrant,TX
$51 per month
about 12 days
"Intially good service under Haslet Wireless"
"Miserable service under Partnership Wireless"
"Stick with Dialup until DSL or Cable is available in your area."
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I was one of Haslet Wireless's first customers. Very good service initially from the owner of the company and his wife. Always recieved callbacks and issues where addressed. Sometimes we had loss of connectivity but never lasted very long.
Currently under Partnership Wireless I more than often have to resort to Dialup. Pings to PW's router are intermittant dropping about 2/9 pings on average. When approaching support they seldom call back and when they do they tell me that they will come out and check things out. Twice they did not come when scheduled.
I have to support my company after hours and often I have to trek to the office to perform my support. I wish that I had another alternative.
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 Review by barqsdrinker
Posted: 3.8 years ago
member for 8.7 years, 2477 visits, last login: 23 days ago
Fort Worth,Tarrant,TX
$51 per month
"If the service stays up, can be a very good bet"
"Customer support stinks; intermittent connections at times."
"Only if you have to..."
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I was a previous Haslet Wireless customer. Partnership wireless either bought them out or a merge happened. Either way, when they became one, customer support and connectivity went down the toilet.
I had no (zero) issues when it was Haslet Wireless. Shortly after it became PW, my connection to the 'net was spotty at best. Calls to the customer service line got hold of a rude person who claimed that their was no outage and that it was my problem. A request for a technician to come to my house to see if the antenna was pointed correctly (we had some major winds and it *was* possible that it got out of whack) and to replace my power injector with a "newer" model. However, I was told that "someone might be out today or tomorrow. Might even be the weekend" (this was on a Monday) "we can't tell you when they will arrive." SO I'VE GOT TO TAKE OFF OF WORK FOR A WEEK WHILE THEY DECIDE ON WHEN TO SEND A TECH OUT?? By the way, one of the outages that they claimed was my fault was actually the fault of the PW tower.
I will throw them a bone and say that when the service was up, it was decent. I always got close to my rated speeds and ping times for games was relatively low.
Now that SBC has stood up the RT in my neighborhood, I have no reason to utilize PW's services; nor would I be willing to go back.
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Partnership Wireless
