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Review by ednj 
UPDATED: 1.7 years ago
member for 8.7 years, 1030 visits, last login: a few hours ago
 Hillsborough,Somerset,NJ
 $118 per month
 "Usually fast (9 Mbps) downstream and (1 Mbps) upstream"
 "Cost is high"
 "It's the only game in town"
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I've been a customer for years, since the took over from RCN. Overall, they provide a reliable cablemodem service and good digital cable TV. Their digital phone is overpriced so I don't use it. My main complaint is their cost is too high relative to Verizon, but I have no choice here in Hillsborough as we are in Embarq territory and Embarq doesn't provide anything like FIOS. The only option is satellite, but they don't offer a high speed Internet comparable to the cable company, so that is out. If Verizon came to town with FIOS, I would drop Patriot Media in a hearbeat, but alas, that's not likely.
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As of December 4, 2005, Patriot Media has improved their service so that downloads average 6 Mbps and uploads average 760 kbps. I no longer have the service outages nor the long latencies that occured in the past. I am now using Vonage over Patriot Media's cablemodem service and I have cut my cord with my telco provider. So far, no problems with either the cablemodem service nor the Vonage service. I am pleased with the service, but the costs are still high.
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Review by JLitz
UPDATED: 2.3 years ago
member for 4.3 years, 9 visits, last login: 46 days ago
Somerset,Somerset,NJ
$140 per month
"Some local Philadelphia television stations are included."
"Telephone customer service can be poor."
"I wish there were more choices."
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When I first signed up for there broadband service they didn't honor the discount package I was offered. A week later they said that no such offer had ever existed, and there was no record of such an offer having been offered to me. I'm kind of stuck with cable though. I am too far from the local switch for DSL and I don't like the local channel offerings on satellite generally.
I do like the way that networks of similar interest are generally grouped together. I think we will be loosing this feature, as well as possibly the Philla. channels, when Comcast takes over.
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 Review by dmk08809
UPDATED: 3.4 years ago
member for 8.2 years, 971 visits, last login: a few hours ago
Clinton,Hunterdon,NJ
$58 per month (6 month contract)
 about 7 days
"Speeds were genrally ok during off-peak hours, but congested during evening."
"Quite expensive after 6 mo new customer promo, non-existent tech support, no usenet netnews service."
"Started out decent but went downhill fast. Arrogant and unwilling to match competitive market prices after initial promo."
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Update 3-July-2006: Good bye and good riddance PatMedia! After getting blown off when asking for a price more favorable than PatMedia's standard $58+/mo I moved back to Sprint/Embarq DSL and couldn't be happier. See forum article »[HSI] Adios Patriot Media! for details.
Update 2-Mar-2006: The alleged upgrade to 7Mbps down/1 Mbps up appears to be the straw that broke the camel's back in terms of latency and peak-hour throughput. PatMedia simply appears to not have enough capacity with their upstream ISP (ATT). Its so bad lately that many apps such as gaming and VoIP are unusable. Tonight I'm seeing 100ms+ just leaving PatMedia's network. Tech Support? You've got to be kidding. Virtually non-existant. Had been in contact with tech support via email but never received much of a followup. Called by phone this evening, the rep wouldn't even hear of the problem -- all she would say was that if the PatMedia-hosted speedtest was bad, then they would look into the cable modem. Forget about trying to convince there is an actual issue here, much less that its on their handoff to ATT... Felt that I was treated like an "idiot user"... Was eventually transferred to another extension that rang, no answer, no voice mail, nothing. Lovely. Spent 15-20 minutes on hold to get basically nowhere and get blown off. Guess these folks really are not much different than their predecessor - RCN. :-( I had really hoped that PatMedia was different and "kept the faith" 'til now.
I have it on good word that Sprint has some new packages coming out in the next couple months which will be very aggressive on pricing and speed packages. Once those packages are announced, it'll be bye-bye to PatMedia. I seriously regret dropping Sprint DSL - their service was great for the 5+ years we had it. Only left them since PatMedia's pricing was more attractive under a 6 month promotion. Guess the saying "you get what you pay for" is all too true in this case.
Oh, as a final note here. The PatMedia installation damage matter was finally resolved acceptably. Their sub-contractor issued a check based on an amount we agreed was a fair settlement.
Update: 12-Feb-2006: After a seemingly decent start, PatMedia's steadily deteriorating network performance has me wondering if moving from Sprint's DSL was an optimal choice. Evening latency to PatMedia's upstream provider has become horrid often making gaming unusable. Forget about VoIP, the network jitter makes tin cans and strings a better option. 6Mbps downstream? Only during early AM hours and daytimes. Evenings I've been lucky to get 1.5Mbps on FTP downloads, and frequently that approaches 500kbps actual thoughput.
Tech support has acknowledged the issue but offers no encouragement as to when/if this will be effectively addressed. Not very happy at the moment and am reconsidering my late-December decision to ditch Sprint DSL. Fortunately PatMedia's installation was "free", and there's no term committment. Oh, yes, still waiting on a final resolution to my house tiles PatMedia's installer shattered on installation (see original post, below).
Original review (circa January 2006):
First I'd like to mention that I'm a Sprint DSL convert to PatMedia's 6Mbps offering. I've had Sprint's service since they first started offering it in my area back in 2001. Upgraded from the original 512k/128k service to 1.5M/256k in 2003. Had fastpath activated to keep latency to a minimum, was very a generally satisfied customer. Over the past year Sprint's 256k upstream speed was becoming a bit slow for my needs and also the promo pricing I had expired. So, I called Sprint to upgrade to 3M/512k service hoping that I can also take advantage of a favorable promo. No go. The higher speed service was available but the pricing was not competitive.
So, given that Patriot Media had a promo for 6 months @ $20/mo, no installation fees & no commitment, I figured what do I have to lose? After the 6 months it's slated to go up to $57/mo (I do not have or need cable TV). After experiencing the horrors of the former RCN cable company serving Clinton, I was a bit distrusting of Pat Media and not fully confident that Patriot was any different than its predecessor. So far, I've been fairly surprised and generally pleased with the connectivity and customer service including the installation. Installer was here on time, needed to run a new drop from the street, cable into the house, etc. It would have been a clean job other than THREE cracked shingles resulting from installer's hammering of cable anchors (I have hard ceramic shingles). Am awaiting a followup from PatMedia on that...
I've only had the service for about 30 hours now so it's hard to comment on how reliable the service is. I can say however that the 6Mbps download speed is "right there" as is the 768kbps upload speed. I've run several throughput tests during the daytime with consistency. Evening hours seem to slow down a bit due to network congestion at PatMedia's handoff to their upstream provider (att.net).
One major drawback to Pat Media's service is the lack of Usenet/Netnews service. This is something they require you to buy from a third party news hosting provider instead of including it in their package. In 6 months once the promo pricing expires it'll be a difficult sell for me to justify paying $57/mo for the cable modem and another ~$15/mo for netnews service which is otherwise included in Sprint's DSL offer. We'll see come June -- this is a competitive industry and lots can happen in 6 months! By that time, I'm told by Sprint, they'll have completed their local division spinoff and will become much more price and feature competitive. With no contracts on the PatMedia service, and also my own hosted private domain, its truly a cinch to switch broadband providers. PatMedia will of course need to respond competively if they wish to keep up with both Sprint's local company spinoff and Verizon's advances depending on the locale being served.
For the time being, I have no regrets about cancelling my DSL broadband and moving to Patriot Media's cable modem broadband service. Ah, you just gotta love competition!
Followup comments:  Bheart77
join:2007-08-20
Hillsborough, NJ | Patriot Media bought out by Comcast Called in to make a payment today and was told that Comcast now owns Patriot Media. Was also told we should receive something in the mail by September by Comcast regarding this. | |
| 
True Patriot
@patmedia.net
| Someone has it out for patriot Isn't this guy just a great big bowl of fun. I sure the customer service loved hearing from him.
Sounds to me like the service was pretty good. I mean what the hell is this guy talking about.
lets see, they told him up front that the initial rate was promotional, so there should be no shock that the price went up. And lets keep in mind here that patriot media is a cable tv provider FIRST. so its only natural that the internet pricing would be based on the level cable tv services you subscribed to. I.E. Verizon offers discounted pricing on other services to there telephone subscribers, because Verizon is a telephone provider FIRST.
The tech support that is so horrible, which happens to be open with 24-7 even on holidays for all of your needs, billing, troubleshooting, can't work your remote, dog ate the tv guide, drunk and want someone to yell at...patriot is always available with live reps.
Patriot Media voted #1 Private owned Cable Provider in the nation 4 years in a row.
Lets not even discuss the issue with your roofing. Because like you said you were cut a check on the agreed amount.
So whats the deal? I am not a sprint user, so I can not compare on that. But you can not tell me that their speeds dont drop during peak hours. Every company has decreased speeds during peak hours. The only question is what speed are you starting at?
Right now Patriot Media offers a 15 to 20 mbs residential service, and they are offering it at the same rate
Wait what was that? Patriot has not raised the price of service in 4 years, but they have increased the speeds? Noo Way!!
Yes way, and to top it off they are offering a new promotion for a whole year...At 19.95 a month. Beat that sprint. oh wait they can't, thats why Embark has been losing business ever since Patriot came to be.
Go figure.
Yes the word is out that Comcast has purchased Patriot media, it has been published that Patriot went for 439 million dollars. Which is a record on a per subscriber basis for a cable provider.
This pretty good for a provider with "Crappy" tv service | |
| | LuskusDelph
join:2007-10-20
Somerset, NJ
| Re: Someone has it out for patriot Right on. Patriot's service has been stellar.
And I don't know where this guy comes off saying that 20 meg service isn't "publicly available...that's utter nonsense...because in some (but not all) areas, that is the standard level of service for Patriot internet).
I've had their service for about four years, nearly from the time they took over RCN's lousy system. Patriot is/was a very well run company, they have continually upgraded the system and increased internet speeds (sometimes unannounced) on a regular basis, and the customer support is the best I've even experienced outside of maybe Apple Computer.
Comcast has taken over Patriot (for a record price in the industry). I don't know if that bodes well...we'll have to see over the next few months as the company is assimilated. Resistance is futile. | |
| | | Mda_
join:2007-10-16
Somerset, NJ
|  Patriot Internet Speed Sucks
Dedicated Line just for Internet Newly Rewired RG6 and High end Connectors...
+ I owns a Computer company for the Past 15 Years to boot so True patriot I know what I am doing before you say call customer service who loves to put people on hold for 30 mins then answer to hang up on you...
Customer service SUCKS In fact only reason I kept them is because Comcast is coming but what the heck is the Point..
TV's get digital spots and freeze..
Not to mention the frustrations of an online gamer like me .. 
I run a report constantly to know where I stand resetting Modem Router Over and over and Over every few days have my cable go out 3AM -5am 2 times a week...
I tivo old movies to see no Signal ...
This little Piss ass company that uses its Monopoly powers to try and talk us into a Phone service now?? Hell No You can't keep the TV signal straight or the cable modem up what makes you think you can add another service??
I will be having another Hour long wait to hear there is nothing wrong on our end come monday once again.. Or Unplug your modem and router for 5 mins Blah! Blah! Blah!
How about not overloading the Terrible network you have already. Pray people are stupid enough to stay with this service and sell Sell Sell make your $$$ and retire that way comcast has 3 -5 years to say We just got here and it was a mess we will be upgrading as soon as the network is evaluated....
This is what I get for moving out of a Cablevision area | |
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dmk08809
join:2001-09-08
Clinton, NJ
 ·Embarq
 ·Sprint Mobile Broa..
| Re: Someone has it out for patriot Had you bothered to actually *read* the review and its POST DATES, you would have realized that it was back in 2006! In 2006 there was no PUBLICLY available 20MB service. So, sorry, you're wrong! Today's service very well may be different and have new tiers, but that's irrelevant because the review is almost 1 1/2 years ago. Nice try...
I still cannot agree with the "well-run" BS. Compared to who? RCN? Why not set the bar even lower? Based on my experiences it cannot be considered acceptable much less excellent. Several of my neighbors bailed out due to service problems and moved over to competing providers. Doesnt seem much really has changed, but whats especially nice is people in my neighborhood have the option of voting with their pocketbooks and potentially getting a better service. | |
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dmk08809
join:2001-09-08
Clinton, NJ
·Embarq
·Sprint Mobile Broa..
| I don't "have it out" for Patriot or anyone else for that matter. When a provider deserves praise I'm the first to heap it on generously. When the experience is lousy, well, fair's fair and that'll be expressed as well. That is the whole point of these boards. Sure, there will be the occasional basher or fanboy. Just look through the discussion group. There are plenty of folks that still to this day scream about many of the very same issues. At least I'm not alone in having the privilege of such an exceptionally great customer experience. /SARCASM
In my case PatMedia's service was simply not acceptable. I stand behind everything I wrote when it was posted (consider the dates of the post -- 2006!). There was no 20meg service then. After the promotional rates first expired (and wouldnt be extended) and cancelling I got called begging to stay with a new promotional rate. Too little too late. What is it that some companies cannot understand that retaining a customer is cheaper than losing one and trying to win them back?
As for some of your other 'points':
[...]But you can not tell me that their speeds dont drop during peak hours. Every company has decreased speeds during peak hours. The only question is what speed are you starting at? Very simple - a rock-solid 5M/768K. 24x7. Doesnt vary when the kiddies come home, and yes, I can prove it if I so desired.
[...]open with 24-7 even on holidays for all of your needs,[...] Doesnt matter if tech support is available 24x7x365 if the matters are not properly escalated AND RESOLVED. Having re-tried PatMedia this past summer 2007 under a 1 free month promo (but not reviewed on DSLR) it was eventually discovered that the local node serving this area was saturated and needed splitting. Speeds during peak periods frequently dropped to under 1M download between 4 and 11PM. When asked when this would be resolved there was never a word back. I will say that at least one person from PM was helpful in working through some outside plant issues (signal levels not optimal), though that wasnt the reason for the lousy throughput. From talking with some of the folks in the area here who have stayed with PM they are just living with the degradation and seem relatively unfazed. Not much of a hardship for them since most of those folks were dialup users before getting broadband and only casually & lightly use their connection anyway.
[...]Lets not even discuss the issue with your roofing. Because like you said you were cut a check on the agreed amount. Sure, but that still doenst make it an excellent experience worthy of praise. This damage should never have been allowed to occur in the first place had a competent installer been dispatched. I still had to chase down someone @ PatMedia, provide photo evidence, get estimates, etc. all on my own time including taking time off from work. Still amounted to a very avoidable inconvenience to the paying customer.
Its okay to be passionate about your company and attempt to defend its actions or lack thereof. Seriously. However its missing the point to not at least consider there may be some gems of truth -- nuggets of valuable feedback -- that can actually be used IMPROVE the service experience. Most customers would just say "f--k it" and not so much bother to even write commentary or feedback.
In a competitive environment like the one PM operates in, the rah-rah team, we're the best, go #1, the customer is an idiot mentality will come back to haunt you. Those very customers will eventually exercise their options and move on. And apparently many are especially in those areas served by FiOS.
Go figure indeed! | |
| |
Amused
@patmedia.net
| Ha ha none of this really matters... Steve simmions rescued central jersey from the likes of RCN...turning it into a company that the community, the employees, hell even got national praise. they were close to doubling their subscriber base on a per year basis.
He then sold the company for a record per subscriber price...439 million dollar total... and moved back to Connecticut lol probably to write more children's books.
Comcast will come in and break the company up into territories. your local payment centers will now be regional payment centers.
Your one stop shop customer service will now require you to dial separate 800 numbers for each problem
24-7 call center will now be 24-7 tech support only.
You think they will assist with routers? no we only deal with our equipment..sorry
Trouble calls free...hahahahhahaha
People never know what that have...until its gone
P.S.
When i was a jerk off and cut my line while digging up the back lawn...I called Patriot and they were out later that night to fix it...thats not bad for escalation resolution.
Ahhh but those days are all gone | |
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Review by Digitalis
Posted: 3.6 years ago
member for 3.8 years, 230 visits, last login: 116 days ago
Princeton,Mercer,NJ
$150 per month
about 10 days
"It isn't Verizon and Dish (and it isn't *shudder* RCN)"
"It isn't Fios either - plus, it will take 6 months to get a correct bill"
"If you have no choice whatsoever, they can't be beat!"
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Moved into new house end of August / early Septemner 2005. Ordered Cable TV / HDTV / cable modem in late August for installation in early September. Rep was very friendly in explaining various offers, and just got in under the wire for a $29.99 / 12 months cable modem offer. Installer came on day promised, but had no clue as to how to read a Patmedia order form. Said he usually didn't do Patmedia installs. Uh oh. Didn't have HDTV box, but DID have an HDTV / DVR box. What the heck ...
Service was on and working as expected from the start. No outages!
However, it took 6 months and an insane number of phone calls to get a correct bill. First four bills had wrong cable modem charge. First three charged for extra cable TV box. Added HBO, but they only pushed programming to one of three cable boxes.
Customer service is extremely courteous. Billing appears to be handled on one of the outer planets (India is apparently too close), and no one in CS seems to be able to communicate successfully with billing. However, when they start to recognize your voice.at CS, there is something really wrong.
The bill itself is a total mess. They must have a special billing program that makes it nearly impossible to figure out if you're being billed correctly. I guess that's intentional, 'cause they never get the bill right anyway.
The good? My cable modem is rock solid. Even that nasty 100ms lag in the handoff to AT&T seems to have gone away. TV is reliable (though there's a really long lag between when you select a new channel and when the new channel actually shows up, more than any digital TV I'd ever seen before).
I'd really like to go with IP phones, but I'm not really sure I trust Patmedia that much. Patmedia's digital phones cost MORE than Verizon once you get past the first 3 or 6 months. What's with that?
Patmedia isn't really ready for the big time, but when it's all you can get in Princeton, I guess it's pretty good.
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Review by vapochilled
UPDATED: 3.8 years ago
member for 5 years, 1661 visits, last login: a few hours ago
Macungie,Lehigh,PA
$49 per month (12 month contract)
about 4 days
"too new to tell"
"too new to tell"
"just moved into new area, but so far, it's slower than I'm used to"
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Just moved into PA, and had a choice of DSL or service elctris cable.
Speed is 7 meg down/400 K up, but I get no where near that, and was told I would not either by the installer.
Charged $30 to install, but I did the cable run as I wanted it done right!
Expensive, and slow, welcome to PA, the state where time forgot,lol
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Review by bobafett
UPDATED: 3.8 years ago
member for 8.7 years, 1560 visits, last login: 7 days ago
Lebanon,Hunterdon,NJ
Contract price not specified.
about 5 days
"Download speeds good"
"latency poor and getting worse"
"could be better"
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Good price for speeds offered. Good latency, as this is the reason I switched from dsl. So far service has been steady, even during peak usage times. Reliability is an important factor for me as I sometimes use the connection for work. Hopefully I won't be updating the review in negative terms.
I set up the coax/ethernet cables before the installer arrived, so install was simply a matter of plugging in the modem.
Overall pleased so far.
update: 12-11-5
There are some latency issues with the next hop after Patmedia handoff to Att.net. I've been in contact with Patmedia support over the phone and thru email. Pings are jumping from 12ms to 80ms in one hop.
update: 12-19-05
Latency issues getting worse. Now the issue is at the Patmedia/ATT handoff router, so its possible that Patmedia is saturating thier connection. Not getting any info from Techsupport other than they are monitoring the connections.
update: 1-23-06
A few good nights, then latency is back again. Same hop, the Patmedia/ATT handoff. An upcoming customer-wide speed upgrade is coming. Wonder how much worse this will get. I'm starting to consider going back to DSL. At least the DSL latency was constantly fair, with Patmedia sometimes it is good sometimes it is bad. When it is bad, forget gaming.
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Review by (hidden by request)
Posted: 4.8 years ago
(review was emailed from domain ptd.net)
Somerset,Somerset,NJ
$49 per month
"Absolutely nothing!!"
"Everything"
"This ISP is horrible. Even is you really want cable internet, STAY AWAY!!"
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I requested service (both regular cable and cable internet) the week of December 13th, 2004. Someone came to install on the day I moved in, hence I couldn't watch him closely. He ran wire from my living room, under the carpt in a walkway, to my den. This left a large lump in the carpet. He also left without leaving any instructions, jsut a cable modem hooked up on my desk. When I attempted to hook it to my computer (which had a cable modem installed prior to moving, with a different isp) it would not connect to the internet. So, I called their "customer service". They scheduled another tech to come out and fix the problem. Since I work full time, I made arrangements to have my mother present at the time of the appointment. I also requested that my upstairs cable be turned on as this was not done (it was supposed to be!) the first time they were there. The technician arrived late and then told my mother that the problem the internet was a problem with my computer, not their service. He also ran lines up the stairs to reach my bedroom (which is a totally unacceptable way of doing things!). I called them immediately upon my arrival home and told them the computer worked fine prior to moving with the cable modem from the other isp. They refered me to "tier 2 tech support". The man I spoke with was VERY rude and told me that I was "calling a cable company for computer support and that my broken computer was not his problem". I told him that my computer works fine, and it is their responsibility as a company to make sure I have internet access. After some arguing, he agreed to troubleshoot the problem. After doing this he apologized and said my computer checked out fine. So, he scheduled yet ANOTHER tech visit. This time the technician finally got the internet service up and running.
Problem now is the service is horrible! The connection is ungodly slow, and my firewall pops up alerts of attempted computer access and virus invasions MORE than once per minute. I could disable the alerts, but I like to know what is happening with my connection. My prior isp (Prolog, which is excellent and highly recommended) had none of these problems, I *NEVER* had a window about these things pop up. So, I called customer service again. The representative I spoke with was extremely rude (I thought it was imposible to find someone as rude as their tier 2 tech support guy, but boy was I wrong) and told me that my "lack of a firewall" was not their fault. I tried to explain to her that I had a firewall, that is why I was getting the alerts, but she would not listen. She told me that if I was unhappy with the service, to return the modem to them and they would discontinue it. I was more than happy to do that at this point, and asked her for the address where I could return it. When I paused to confirm the spelling of the road they were on she said "STOP INTERUPTING ME OR I CAN'T HELP YOU"!. I told her I was just trying to confirm the spelling.
In summary, my experience with this company was horrible!! They say bad word of mouth spreads a lot further than good, and that will be true in this case, as I will be sure to tell anyone I know considering this "service" all about my experience!!
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Review by pininfrna
Posted: 5.1 years ago
member for 5.1 years, 0 visits, last login: 5.1 years ago
Rocky Hill,Somerset,NJ
$40 per month
"Broadband available in areas where only other option is dialup"
"Nonexistent tech support, network flooded with DoS attacks from worms"
"If you have another broadband option in your area, take it."
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The quality of the Patriot network has never been exceptional, and it has deteriorated constantly since I signed up for it about two years ago. As other users have reported, the connection just dies randomly, and you need to reset your cable modem to get it back. (If you have a router, a reset of the router will renew it also.) Currently the activity light on my router is solid green, and has been for the past 5 days or so. This is because a number of machines on Patriot's network have been infected with worms, and are flooding certain ports all across the network. Patriot's course of action should be to temporarily stop routing those ports, contact the owners of the infected machines, ask them to run anti-virus software, and then open the ports up again when the users have repaired their machines. But will they do any of this? Most likely not. The incompetence at Patriot runs so deep that I wouldn't be surprised if they weren't even aware of the problem. And forget about trying to tell them about the problem...
I have sent Patriot three e-mails over the course of the past few months. None were acknowledged or replied to. The only people who you can reach via the phone are minimally trained reps who will go down a list of things like "reset your computer, turn off your cable modem for 2 minutes," etc. Their network has problems and there's no way to get in touch with anyone who will even understand what you're talking about. Terrible company, terrible service, terrible people. They can thank their lucky stars they don't have any competition.
Oh, and the installer stole a vase out of my house.
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Review by GeekBoyNJ
Posted: 5.1 years ago
member for 5.1 years, 0 visits, last login: 5.1 years ago
Somerset,Somerset,NJ
Contract price not specified.
"Usually pretty fast, when it works"
"Connection drops out frequently, requiring a reset"
"I'm getting less happy about drop-outs every week"
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I live in Somerset, NJ. Service was strong after things changed from RCN to Patriot Media last year, but lately, it's been spotty. All in all, the speeds are fine, and when things work, they work great. But over the past few months, the number of times each day that the internet connection just goes dead has gotten increasingly higher. Sometimes, resetting the router or cycling the modem will fix it. Other times, it won't, and you just have to wait 15 minutes or so for service to come back.
Today, my wife tells me she's had to reset the router different 3 times and cycle the modem once, because the connection just stopped working ... and it's not even noon yet! I've had the same problem myself on more than one occasion when I've worked from home.
Is anybody from Patriot reading this? Have any thoughts?
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Review by prevost
Posted: 5.2 years ago
member for 5.2 years, 4 visits, last login: 3.1 years ago
Belle Mead,Somerset,NJ
$40 per month (12 month contract)
about 1 days
"Stable connection"
"Slow from 4pm to midnight with high pings"
"Good for downloads, bad for games and online forums"
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Value for money:
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Patmedia is using AT&T worldnet's backbone which seems to be heavily congested during the evenings. I was told by a tech that there is no problem when in reality every test (pingplotter and reverse dns name lookups) has shown contradiction. I feel that Patmedia needs to get another pipeline for bandwidth to stop with these 200+ pings in the evening. I can no longer play any multiplayer games and have had BETTER pings with AOL dial-up. I'm currently disapointed with the way the matter has been treated. The slow connections started in the spring but seemed to only last a couple hours, now it's all evening.
We are looking at DSL as of right now and getting away from digital cable (slow channel changes). At school out in Ohio we had Roadrunner and the same thing happened to their service. They were unprepaired for the bandwidth which resulted in slow connections. Being in the city (Columbus) it was terrible all the time, so we dropped it and just lived without the internet.
I really was pleased with Patmedia early this year but as of lately it's just been going down hill FAST.
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Patriot Media
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