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Review by billbraid 
member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago
 Santa Ana,Orange,CA
 Business customer $99 per month- (24 month contract)
 about 3 days "Fast installation, decent speed and reliability" "Company continued billing my credit card months after cancellation" "Avoid unless you want to keep paying after you cancel"
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I signed up for Riptide Wireless after disappointment with another option in my office building. Installation was quick, service was decent. Speed was slow now and then but it was rare and otherwise Riptide met my requirements.
This was all well and good until I moved to a non-Riptide area. Per the terms of the 2-year contract I signed, if I were to cancel service at any time before 2 years I would have to pay a $199 termination fee. So I gladly paid the fee as I had agreed to.
However, Riptide continued to bill my credit card every month and refused to stop. When I contacted them they were extremely rude and told me the $199 cancellation fee was IN ADDITION TO continuing to pay $99/month for the remainder of the contract! I objected as the contract obviously did not say that, but they persisted.
I tried to visit their office to resolve this and it appeared to be abandoned, with overgrown weeds all around and a rusted-out Riptide truck out front.
I eventually was able to successfully dispute all of their charges with my credit card company. I also filed a complaint for fraud with the Irvine Police Dept. A detective Monroe contacted me and also confirmed that the building appeared abandoned when he went out to investigate.
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Review by aegorenberg
member for 7.1 years, 34 visits, last login: 2 years ago
updated 5.8 years ago
- Orange,Orange,CA
- $511 per month
- (12 month contract)
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Deleted
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Review by (hidden by request)
(review was emailed from domain metalgrip.com)
lodged 7 years ago
- Laguna Hills,Orange,CA
- $99 per month
- (12 month contract)
- "Outstanding installation & tech support - very fast speeds with quick ping times. I am running VOIP & a web server no problems."
- "No downside so far, but hey it's wireless & bleeding edge tech so just don't run your Mothers respirator on the line."
- "I have been online since 1991 - lived all over and been thru dozens of ISP's - this is by far my best experience yet."
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Review by AlexTu
member for 7 years, 2 visits, last login: 6.2 years ago
lodged 7 years ago
- Tustin,Orange,CA
- $199 per month
- (12 month contract)
- about 1 days
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No comments
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Review by RegentsPoint
member for 7.1 years, 0 visits, last login: 7.1 years ago
lodged 7.1 years ago
- Irvine,Orange,CA
- Business customer
- $29 per month
- about 7 days
- "Quick install, synchronous speeds, small antennas"
- "haven't seen any yet."
- "Internet Access, clear and simple."
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As Information Services Coordinator of Regents Point, I've been looking for options for about 2 years here. My goal? Provide Internet access for our residents. We started with the cable company, but we already had satellite television for our residents. We even called them to see if they would be willing to rebuild our cable network. So, cable was out. Turns out that is hideously expensive.
We looked into Satellite, but that required wiring as well.
T1s were easy to find, though providing a method of distributing that T1 is much harder. There were many companies willing and able to offer T1 service, but when I told then that we needed to distribute it to our residents over existing or new wire, they went silent or referred me to wiring companies.
Even wireless T1s were easy to find. But again, when it came to distribution, none of them had an easy or reasonably priced solution. All of them pointed to a wired or 802.11b wireless infrastructure, which would still involve trunk wiring.
Enter Riptide Wireless. They were the first firm that we encountered to offer a turnkey solution. They installed, tested, and serviced our first broadband connection here at Regents Point. They didn't introduce delays anywhere. In fact, once we ordered the service, it was installed the next day. Then they installed an antenna for one of our residents and in 15 minutes, he had Internet access.
They are definitely a can-do company and they move fast. I highly recommend them and their services, as they are a customer service oriented company.
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Review by dezok
member for 8.9 years, 7 visits, last login: 7.1 years ago
lodged 7.1 years ago
- Irvine,Orange,CA
- Business customer
- $199 per month
- (12 month contract)
- about 2 days
- "Faster than expected"
- "better thans dsl, less expensive than most other T1"
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Fast install. Reliable Mesh network. Great tech support. Faster speeds than expected. About a third of the price for comparable T1.
We host a large website and need fast synchronos service and a reliable provider.
Static IP
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Review by importfan
member for 9.7 years, 2 visits, last login: 7.8 years ago
lodged 7.8 years ago
- Walnut,Los Angeles,CA
- Business customer
- $199 per month
- (12 month contract)
- "SUPER FAST , we host a website and use it for browsing"
- "None"
- "Get RIPTIDE, Dont get DSL!"
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We had DSL and it was too slow, riptide came out here, and installed that bad boy wireless broad band on our roof. Now we download way faster and upload faster than T1 speeds at half the cost.
Riptide is a smaller company so there is no spider web of corporate departments to sort though to get something done, you just call them and talk to usually the same person every time, 1000x better than cable / dsl corp. giants get this.
We also got a static IP too!
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