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Review by (hidden by request)
Posted: 46 days ago
(review was emailed from domain omniture.com)
 Orem,Utah,UT
 $39 per month (month by month)
 "Cheep."
 "Very slow."
 "It's cheep, slow, and only moderately reliable."
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Allow me to summarize my review for those of you who are in a hurry:
Years ago, digis rocked. Now they suck. They are bandwidth Nazis.
I used to love Digis. 5 or 6 years ago (2003) when we first signed up
they were a newer company and eager to please. They had their problems
but the speed was pretty good and the customer service was great. I
even recommended them to a few friends.
Fast-forward to now (2008). Their customer service is hit and miss.
Their service is getting slower by the month. (I'm not exaggerating.)
Their throttling is getting more aggressive. At first I thought it was
just growing pains, but the problems persist and continue to worsen.
At this point, I warn friends and coworkers to avoid Digis.
Allow me to expand on my saga a little. I'm in an area where Digis is
my only option. (Utopia skipped out house when they installed in our
neighborhood.) I tried to upgrade to Digis's premium service because it
has fewer bandwidth restrictions and looser caps, but I don't have line
of site for the higher speed access points. I offered to pay for the
premium service just so I could get the looser bandwidth caps on my
current access point, but they wouldn't allow it.
The plan I'm on currently has a monthly cap of 18 GB total. If I hit
that cap, I'm throttled to 256 kb down and 128 kb up.
The daily caps are as follows:
(Bandwidth usage -> down kb/up kb)
256 MB -> 1024/512
500 MB -> 512/256
1 GB -> 256/128
It's also very very important to mention that these are burst rates.
For sustained traffic, you'll see numbers much smaller than this. In
fact, you're lucky to get these speeds at all. It feels more like ISDN
most of the time.
In my case, I'm lucky to pull down 20 to 25 Kbps on a sustained
transfer. If I do use that kind of bandwidth, everything else halts.
No web browsing. Contrast this to a year ago when I could pull down 40
Kbps and higher without trying too hard. (I know... 40 Kbps isn't that
great.) It's just wacky. They keep getting slower.
If we use the internet a bunch during the day or the first half of the
month, it's throttled down so much that it may as well be dialup.
I have coworkers with Digis that have family at home using the internet
during the day. By the time they get home, the internet is throttled so
much it's virtually unusable. For those with bundled phone packages,
even the phone service starts getting choppy at times.
In short, avoid Digis. If you have another option, go with it. Even if
it's Comcast or something...
Followup comments:  
Intermittent
| Internet Doesn't work 10-12 Hours a day in last 3 Months First 2 months worked awesome, one day, i realized that many my neighbors installed Digis around my house.
Since then, disconnect and connect every 1-2 hours last 3 months.
I called customer service thousands of times, service man visited several times and changed Canopy. However, it still does not... | |
| agentbb007
join:2001-12-14
Provo, UT
| Mine sucks too My digis has really been sucking the last few days. I have a hard time even opening up the Digis home page lol.
Just curious is anyone else losing packets at the IP address "10.5.9.1"?
I'm in Lehi so maybe people in other areas go through a different router but here's how you can tell:
1. Click Start Run "Cmd", click ok.
2. In the command prompt type "ping 10.5.9.1 -n 100" and see if you get "Request timed out".
This IP address is my third hop and I'm getting about 25% packet loss, it's really unusable.... | |
| |
Steeeve
@digis.net | Re: Mine sucks too I'm getting about 25% packet loss to that address as well, although mine translates to 208.186.164.137 and it is my 5th hop. | |
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 Review by egnlsn 
Posted: 67 days ago
member for 4.8 years, 1855 visits, last login: a few hours ago
Salt Lake City,Salt Lake,UT
Contract price not specified.
"Excellent phone service"
"Unable to get theit Internet service because of trees"
"Very good bang for the buck"
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Left Vonage and went with Digis as my VoIP service provider. I've had them about a year and a half and I have had no complaints so far. Unfortunately, I can't get their Internet service because of trees, so my VoIP service is dependent on my Comcast Internet service being up.
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Review by tazz987
UPDATED: 81 days ago
member for 81 days, 3 visits, last login: 59 days ago
Orem,Utah,UT
$40 per month
 about 10 days
"Their service techs are so knowledgable and friendly"
"The call center call center and accounting could be better"
"They are a good company if you are an average user and want good speeds for a good price."
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I've had Digis for over two years and I've found them to be a good company. Upgrading from wifi to Canopy was absolutely a good move as it greatly improved my speed and service. Calling the tech support can be a little time consuming and frustrating, but if you can get past some of the people that don't know anything, the rest are very reasonable and helpful.
I live in Orem, Ut and the service tech that came to my house has been very helpful. He fixed our line when our dog chewed through it and even set up our home wireless network for free, but I wouldn't expect that. (Geek Squad charges a $100 for that)
Their speeds are good, I typically get 4 down and 2 up. Comcast might be faster, but then you have to bundle everything (which I don't want) to get similar prices and then its less reliable and the tech support is far worse.
Throttling is frustrating if you are downloading a lot of movies or music. But once they explained that throttling was implemented to prevent a power user from slowing the entire network it made sense to me.
Overall, they are a good company and local so you can still talk to a human if you have any questions, but large enough that they have great coverage and you don't need to worry about them closing at any time.
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Review by Brentino
UPDATED: 115 days ago
member for 2.9 years, 70 visits, last login: 16 days ago
Layton,Davis,UT
$40 per month
about 800 days
"I've had Digis for over 2 years, fastest speed in my area, and truely unlimited bandwidth.(Promo# 19017)"
"Customer Service is slow and the customer service representatives don't know a lot."
"Digis beats Qwest DSL, Sprint, Xmission, and Vonage(vs Digis Voip) in everything!"
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With Digis you don't need a contract. With Digis your installation is virtually free. With Digis, you do not have your upload speed restricted, in other words Digis upload speed even beats comcast. Many Local Businesses use Digis, and they have no complaints about the service. You also get 10 email accounts(7mbps plan), optional internet filtering, and much more. Through Digis you can get your internet and phone in the same package for less than the competitors. There are also business packages as well. If you would like to sign up call 1-888-DIGIS-88, and just tell them you were referred by customer 19017, thanks. It's $139.99 for the installation before a $40.00 canopy rebate(antenna), and a $99.00 90-day Customer Loyalty Mail-in Rebate, so basically free. The basic plan (1.5mbps download / 512kbps upload) is $34.95 a month($29.99 internet, $5.00 canopy rental) The Ultra Highspeed Internet Plan (5mbps download / 2mbps upload) is $40.00 a month($34.95 for internet, $5.00 canopy rental). You won't find that kind of upload speed with anyone else, unless you were to purchase a $300 a month T1 connection. If you would like to know more information go to »www.digis.net, and again if you sign up tell them you were referred by customer 19017, thanks. I have had Digis for over two years and it has never failed on me, I get 4000+ download and 1300+ upload during busy hours, they have very good voip that beats vonage, it is worth every penny. About the unlimited bandwidth, there are months where I have downloaded over 20 gigabytes and my speed was still what I was paying for.
Followup comments: LightS
join:2005-12-17
Granbury, TX | Advertising.. Nice. It's not well-planned though.
Also, you can find speeds like that elsewhere.. Cox Cable supports that, and so does FIOS. | |
| | Brentino
join:2005-07-31
Layton, UT |  Re: Advertising..
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| | | nightdenizen
join:2007-05-02
Provo, UT
| Re: Advertising.. iProvo is in Utah, with its 10 Mbit up/down. Utopia is also in Utah, with up/downs that are at least comparable to what you are quoting, if not just plain better.
It is true, however, that neither of these is in Springville, yet. But it is not like the speeds you quote are unheard of in the area. | |
| | Brentino
join:2005-07-31
Layton, UT
 ·Digis
| Haven't you ever heard of figure of speech. In Davis County there is not Utopia, iprovo, or any other fiber optics, but there is comcast. Second the reason why your cable speeds are so fast is because the Cable companies have come out with this thing that when you download big files you get faster speeds then what you are paying for(12mbps down / 2 mbps up), which means the speedtests taken by cox and comcast customers are not their normal speeds. Now you may think that means your internet is faster, but it doesn't, it means you'll be getting normal speeds when your gaming or having a video conference which isn't the best. By the way iProvo has restricted their upload speed, but Utopia has not. Now let me restate my statement Digis has the fastest upload speed in Davis County, and many other areas of Utah. | |
| | | nightdenizen
join:2007-05-02
Provo, UT
| Re: Advertising.. I'm considering Digis, as I am moving from Provo to Springville. It is a viable option, together with Comcast. I will never do DSL again.
Your information on iProvo may be officially correct, but doesn't bear out in actual use. I have tested the iProvo connection, both up and down. Test speeds for download usually result in 6-7mbit speeds. Upload test speeds have been as high as 12mbit, but average about 9 mbit. I have verified this up/down performance by monitoring my net traffic while transferring many files simultaneously.
iProvo also says that they cap your upload/download at 100gigbytes per month. But I have transferred over 300gig in a given month without penalty, and routinely transfer more than 100 gig.
Within Provo, iProvo speeds are unbeatable, with transfers of up to 100mbit. And the iProvo uptime is better than DSL or cable ever was.
But alas, where iProvo and Utopia are not available, one must look elsewhere. I do believe that Digis may be the best option for me in Springville, as it apparently is for you in Davis County. Pricing is comparable to Comcast.
Digis is a viable option. But I'd drop it in a second for fiber. | |
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Need of Speed
@digis.net | Not good I have been having a very horrible experience with Digis.  | |
| | Brentino
join:2005-07-31
Layton, UT | Re: Not good Where do you live because recently I been getting 6mbps+ download and 2mbps+ upload? I'm only paying for 5meg down/2meg up. Also I've passed the 12 gig per month usage limit, and I still have my same fast speed. | |
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Review by jamman
Posted: 161 days ago
member for 161 days, 0 visits, last login: 161 days ago
Pleasant Grove,Utah,UT
$35 per month
about 5 days
"none"
"Throttling, slow speeds and expensive for what is basicaly dial up!"
"Don't get this service!!!!"
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I had this service over 5 months now. at first i thought it was good, the speeds were decent but nothing like they had promised, i just figured it was because of the distance from the tower. so a month went by and i start getting really slow download speeds. I did a little digging on the internet and i found that they have this "throttling policy". what it is, is when you surpass your download limit they slow down your speed progressively accordingly to how far you have surpassed your monthly download limit! When i signed up for this they never mentioned anything about this. i like to download movies and play video games online so this was just not working, especially when at times i would get what dial-up speeds. not to mention that i share this service with everyone at my house and there are three computers in my home and all are being used extensively. Basically i hope to find a better isp before i leave this service so if anybody has any recommendations i would like to hear them. Thanks.
Followup comments:
kosimov
@comcast.net | Mr I have found COMCAST to be pretty good. I do not always get their top advertised speeds, and I don't download as much as you do, however, I have never seen a download go below 3 mbps. Good luck. | |
| itsirc
join:2008-05-07
Mapleton, UT
| Digis is very unreliable! We have had Digis for both phone and internet for 5 months now. We were charged over $100 for installation even though there was NO mention of that when I called to set up the service. Our connection is constantly going down. Several weeks ago it quit altogether. They sent someone out several days later (not cool when it's both your phone and internet not working) and he said, "Your radio is fried. I put up a new one." I told him that's weird because we hadn't lived here that long. Then several days ago it was down again. Same guy came out. Said the same thing! The radio is fried. Tells me they hardly ever see this, and now it's happened to us twice! He starts to say, "If it happens again . . . " and I finish his sentence with, " . . . we will be switching services." This is tiresome and annoying and I wouldn't recommend them to anyone! | |
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Review by Smallfry7
UPDATED: 162 days ago
member for 1.5 years, 1 visits, last login: 162 days ago
Payson,Utah,UT
$40 per month
"Mostly Fast, Works on Xbox Live"
"Latency High, Throttles happen almost always."
"Pretty good, but the throttling stinks."
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Recently we upgraded to the canopy technology and upgraded our speed to 7Mbs (5Mbs download, 2Mbs upload)
The service is much better now. We are getting the speeds as promised.
The problem is that they have a daily "throttling" policy. This means that if you use it to much they constantly lower the speed every day. Right now we are throttled to 1Mb download and 500Kbs upload. They do this almost every day.
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Review by devconv
UPDATED: 172 days ago
member for 1.9 years, 65 visits, last login: 172 days ago
South Jordan,Salt Lake,UT
$23 per month
"They do answer their phone"
"Connection slow, latency is high, this wireless technology is just BAD."
"You'd be better off with DSL or Cable"
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I have a 1000x1000kbps through my home owner's association since I live in a condo complex. I almost never get to this speed, Digis uses some wireless technology that in my experience is so much worse than DSL. The connection is very slow for streaming, latency is too high and fluctuates so much that gaming is almost impossible, and downloads are sometimes as bad as dial-up. It's really hard to find anything good to say about Digis. Maybe the only thing is that the customer service techs try to be helpful and have a good attitude, but the company, technology and service are so bad that I'm thinking of going back to DSL I would still have to pay for Digis through my condo fees, but I'm so fed up I might do that and try to lobby my condo association to get another ISP.
Skip Digis, you'd be better off with DSL or Cable.
Followup comments: frank236
join:2008-01-02
Barnegat, NJ | i'm glad YOU live in "UTAH" Say's it all | |
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Review by Beau6183
UPDATED: 199 days ago
member for 202 days, 5 visits, last login: 52 days ago
Eagle Mountain,Utah,UT
$34 per month
about 4 days
"Price, lowest (not low by any means) setup fee for wireless in Eagle Mountain"
"Oversaturated network, inconsistant speeds, REALLY low bandwidth cap (3gb I think), throttling, badd customer service, lies"
"You'd be better off with dial-up. Seriously."
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I've had Digis for a little over a year now. I originally went with them because they had the lowest of all WISPs in the valley, and had a 100% rebate over a few months. At the time RapidWave was too steep with the setup fee, and I'd heard nothing but nightmares about the city-provided DSL. I did hear a little about some other providers, but not enough to sell me on them. Digis seemed to be bigger and had a better startup deal. -- this is where the praise stops.
Let me preface by saying I do a LARGE amount of work via VPN and remote desktops. I require high-speed access that is consistent and reliable.
In the 14 months I've been with Digis, I've NEVER seen even half the speed they advertise (signed up for the 7mb service -- rarely see it above 2, averages at 1). I've sent many emails regarding this, even had them re-aim my antenna twice. They've told me I have a perfect signal in both directions so there's no reason I shouldn't have full speed.
They also throttle bandwidth on a daily basis. I still don't know what the cap is -- though I've heard it's 3gb. If I'd known this limitation I would never have signed up. When they do throttle you, it seems like it's at 128k max, and they don't inform you when you're being throttled.
It also seems they've oversaturated their network... come 6pm it slows from the already slow pace to unusable, and remains so till around 11pm. I've been told they're increasing infrastructure equipment to help with the load. I have no clue if they ever installed it, but if they have it's made no difference.
The support team can be very rude. I admit to being a bit angry on the phone a few times -- but if they would deliver a satisfying service I wouldn't have to call.
I'm switching to RapidWave tomorrow. The setup fee isn't as bad as it used to be (was $300, now $169). They're a bit more monthly, but they don't throttle or cap bandwidth. A couple friends use them and have had much better luck -- hoping to get some of that myself.
For reference I've both attached an example speed test. This is typical of what I'm getting. »/im/43265572/36528.png
Update:
So I called to cancel my account with Digis and found out some more unsettling information: They charge $35 to come remove their equipment from your house and they don't prorate already billed/collected payments. The equipment removal fee sucks, but it's cheaper than buying a ladder (my roof is unaccessible without one), but not proprating a refund? I was billed on 1/6/08 for Jan '08's service. I called on 1/9/08 to cancel. They told me the service would be immediately terminated, but the WON'T refund me back a prorated amount even though I'm not using the service. I offered to pay them $3.88 ($40 / month (31 days), 3 days = $3.88), they told me it wasn't their policy to do so.
I'm refuting charges, filing a BBB complaint and delivering a check for $3.88. If they charge me for anything else, I'll refute that too. Any bill sent will be returned. If they keep harassing me beyond that, I'll sick Bill Gephardt on them 
I WOULDN'T RECOMMEND DIGIS TO MY WORST ENEMY.
As an aside, I've had RapidWave for about 24 hours now. I'm already experiencing speeds that are at least 3x faster than the best I EVER had with Digis, and I'm paying for a "slower" service. The only thing negative I can say about RapidWave is they interfere with BitTorrent transfers, but that is to be expected with WISP.
Attached images and files
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Review by amycjgrace
UPDATED: 224 days ago
member for 2.7 years, 2 visits, last login: 224 days ago
Lehi,Utah,UT
$30 per month
about 1 days
"Sucks, Sucks, Sucks"
"Outages, limits, zero tech support"
"Run away if you can"
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I used Digis for almost 5 years. For most of that time, I was very satisfied, and recommended them to tons of people. For a long time, connections speeds were good, and always seemed to be improving, customer service, although not stellar, was always satisfactory, and the value was excellent. Fast forward to about 1 and 1/2 years ago. I started at that point to get all kinds of connection problems. My mother, who had also used Digis for some time, also started having connection issues. She works for the State of Utah, and her job depends upon a solid web connection. For about 1 year she had no issues with Digis, then suddenly, she started having tons of problems. When she would call tech support, they would always blame her or her equipment (i.e. router) and pretty much end it there. She left them, and has gotten a lot more work done.
I remained with them for one important reason, they gave me a public IP address for just $5 more per month (although I've asked both qwest and comcast multiple times about the possibility of getting a public IP from them, no one seems to know, and I never get an answer). However, in November 2007, Digis committed the unpardonable. They started throttling bandwidth after 350 mb per day. I called them up to complain stating that I've had windows updates that were larger than that, and that it was a short sighted policy. They simply offered a plan that didn't throttle based on daily usage, but allowed 12 gb per month, and $5 for every gig over. All I heard was limits for me, and money for them.
Although no one from Digis will ever admit it, the reason they suck now is because they started buying up every other WISP in the area, and simply don't have the resources to manage them at all. My suggestion, don't bite off more than you can chew DIGIS!!
Anyway, I used to like Digis. This was originally done several years ago, and I've returned to amend it. I new use Rapidwave (Yeah, no limits at all, much faster and way more reliable, and a free public IP address for my web hosting needs). Thanks Rapidwave for being my internet salvation. By Digis. RIP.
Old Post from 2 1/2 years ago (when Digis was good):
I have had Digis for over two years now. Why? Because it rocks. In fact, It's been so good, I had it installed at my business too (the only other option I had there was ISDN through Qwest, very expensive, very slow, very poor). Digis has been phenomenal. I get Around 1.2 mbps download and 600 kbps upload. Sure there are faster speeds, but not for $25/month (if they exist, let me know). I do get very occasional outages (at most twice per month) and most last only minutes. Service is very reliable and tech support is always helpful. I signed up when I had no other options, but don’t think I would switch even if other options came up. It’s that good of service. My only complaint is the $5 / Gig over 3 Gb monthly usage. I often exceed my 3 Gb. Would love to see them offer unlimited bandwidth at same price. Service was so reliable, I set it up at my business in American Fork over a year ago. Only had one problem there. For about two weeks, had very poor service requiring multiple tech support calls. After two weeks, I got a call from tech support. They discovered that a firmware update to their equipment caused the poor service. They went back to former hardware drivers, and have had no problems since. And guess what, I didn’t get charged a penny for any calls or service since it was a problem on their end. I have only had service call once at my home in two years. My equipment was updated and cost only $35. Not bad really considering the costs at other ISPs. I quite honestly can’t understand the poor reviews here expect that people who have complaints are generally louder than satisfied customers. If you have no other broadband options, get Digis. If you have other broadband options, still get Digis. It’s the best. Equipement cost around $400 is a little pricey. However, when compared with the monthly saving over comcast, after 2 years I'm hundreds of dollars ahead.
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Review by thegameroom
Posted: 273 days ago
member for 273 days, 1 visits, last login: 225 days ago
Salem,Utah,UT
$40 per month (12 month contract)
about 14 days
"Promised Speed for price -"
"Over 1 week to get service UNRELIABLE connetion speeds"
"Please help me find a better service"
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I was with On-Digital for three years and had great service. They sold out to Digis and we have had nothing but trouble ever since. Service went down and it took two weeks to get a service person here to install the new canopy antenna. It has been one month since and the whole time I've had very unreliable connection speeds sometimes as slow as 9KB and sometimes as high a 4MB it varies so much I had to get a backup service with Qwest DSL. I have been on the phone with Digis multiple times about the connection speed. They told me it was my router, but the router works fine when I use the Qwest DSL - I get the speeds promised. With Digis it's all over the place. This morning our antenna was down again and I was told the soonest someone can come out is 1 week away. On Digital service was within 24 hours. I told Digis I would come and get the new antenna and install it myself if they don't have enough help. They refused. They said I could pay the EXTRA monthly fee of $40.00 per month and get their Rapid Response service, and have someone here in three days instead of seven. I would NOT recommend Digis to anyone. Can anyone recommend a good high speed service provider for the Salem Utah area?
Followup comments: Beau6183
join:2008-01-07
Eagle Mountain, UT | Check out RapidWave.net I just switched from Digis to RapidWave... they actually deliver what they sell, and their courteous in doing so. | |
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Good Post