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Review by Smallfry7 
UPDATED: 4 days ago
member for 2.8 years, 12 visits, last login: a few hours ago
 Payson,Utah,UT
 $40 per month
 "Static IPs! (finally)."
 "Throttling, Tech Support, Latency, Reliability"
 "Great when it works well, but that doesn't happen anymore."
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My plan is the 7Mbps (5Mbps download, 2Mbps upload). I have been with Digis on the 7mbps plan for almost 2 years.
I have probably made 50 calls to Digis in the last year. Their tech support isn't great and being on hold with the same elevator music for an hour each time I call is going to be the end of me. Lately, however, they answer the call within the first 5 minutes. I have called them so many times because they can't ever seem to understand what the problem is. I say "slow speeds" and unfailingly they will ask "Can you bypass the router?" You would think by the 50th call they would figure out that my router wasn't the problem. When they say they will call you back, it usually never happens. They have told me that at least 10 times and I have only gotten 2 calls back. At least 3 guys have stepped onto our roof and jiggled the antenna, but to no avail. Finally, they have sucked in their pride and taken the blame for the slow speeds. They even refunded us $10 dollars total for the problems. They say they will have all the issues fixed with a major wire they are putting in within the month. We will see.
EDIT: Those updates didn't work. EDIT 2: Even more updates. They are working. Speeds are looking good. UPDATE 3: Nope, more problems - they never refunded us more than that $10 dollars.
Alright, here is my situation. Digis guarantees 2.2mbps download speed on their 7mbps service. (by the way, most of what I am going to tell you, you can not find on their site. Trust me, I looked.) My download speeds used to range from .5-3.5 Mbps. Upload speeds are probably also guaranteed, and it is probably around 1mbps.
EDIT: I get speeds from 3.5-5.0 Mbps download now. UPDATE 2: I rarely gets speeds above 2mbps. They admit that the network is extremely congested and there is nothing they can do.
Next up, one of my biggest complaints: Throttling. The throttling policy is not stated in detail anywhere on the Digis website. For the 7mbps plan, one is throttled to a mere 1mbps download and .5 upload after only 1GB of transfer daily!!! And don't even dare to hit the 2GB mark in one day as you will be going so slow you'll wish you had dialup again. Digis also has another "no-throttling" plan, but it really isn't worth it, unless you are willing to pay an outrageous amount of money. They charge something like $5 a GB. The lower tier Digis service throttles after only 500mb. By my calculations, after 20 minutes of full usage on the higher tier service, you will be throttled.
Here is the thing... A Digis user can have up to 30GB a month without being throttled. Comcast users can go up to 250GB without any throttling nor caps. With Digis, one could never even hit 250GB because they would be hit with throttling so hard. They could only get up to 90GB, tops! Once again, trust me, I've tried. You can only squeeze 3GB out of Digis a day. Therefore... Digis is NOT unlimited Internet! Comcast, even with bandwidth caps, is so much more unlimited than Digis. Digis, it is the 21st century!
UPDATE: Comcast does have throttling, but it is soft. In other words, it only de-prioritizes your internet, not lowers your speed. It will only effect anyone during congested network times (which are said to happen only rarely).
EDIT: With better speeds, I have changed the review with a more positive tone. I have changed the "connection reliability" and "tech support" to 4/5. If I continue to achieve great speeds even during peak hours, I will change "connection reliability" to 5/5.
UPDATE 2: I am lowering pretty much most of the scores. Tech support has no knowledge that can help the knowledgeable customers. They never call up on any tickets that are submitted, even when they promise to have the problem solved the next day. I have waited a month for tickets to be answered, only to call back and they tell me the ticket was closed for an unknown reason.
UPDATE 3: Congestion is causing not only slow speeds, but is causing equipment to fail. What used to be great latency, has been replaced with a nightmare. Latency is always greater than 90ms for Cali, and it usually hovers around 200ms. In the afternoon, it can shoot up to 500ms. If you like this kind of latency, you should try switching to satellite. Their "Can be used for online gaming" just went from a deceitful marketing ploy to an utter lie.
UPDATE 4: Comcast getting strong signals in my area to allow us to hook up. We will see what happens. If so, then I say- Thank GOODNESS!
C'mon, Digis! The throttling is over the top!
By the way, for quick and easy information go to »twitter.com/digisnet
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Review by ComputerGURU
UPDATED: 201 days ago
member for 201 days, 0 visits, last login: 201 days ago
Pleasant Grove,Utah,UT
$40 per month
 about 3 days
"Good Price and good speeds, No Contracts,"
"Not open 24 hours, no 10 Mbps plans"
"Digis is a good option if you are tired of feeding the pig!"
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Digis is a WISP who actually delivers a high-quality product. As far as my experience is concerned, I think my speeds are great, my upload especially. I have their 7 Mbps plan (5 Mbps down/2 Mbps up) and i typically see between 2-3 Mbps down and around 1 Mbps upload. I was pretty skeptical about how it would perform being wireless and all, but surprisingly it has been even more reliable than my old comcast.
I considered several options for broadband but chose Digis because they are local and upfront about expectations, charges etc. I also liked the fact that they didn't have any contracts. I check my connections regularly and my latency is always low (between 45 ms - 80 ms) and my connection is really solid. I have recommended Digis to several people and will continue to do so because they have been so outstanding.
CON: The only con I have for Digis is their lack of 24-hour support. I guess for 99% of their users it's not a big deal, but moving forward that is something they should consider. Also, if they offered plans around 10 Mbps than I would be even more thrilled.
So, if anyone at Digis actually reads this just know you are doing a great job. Continue to give me as you put it, "the fastest broadband connection for the money." Nice.
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Review by (hidden by request)
Posted: 1.3 years ago
(review was emailed from domain gmail.com)
Orem,Utah,UT
$40 per month
"Cheep"
"Bad connection. Bad service. Stupid policies."
"Avoid digis.net's service."
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After 6 years, I've finally terminated my agreement with Digis.net. For
the longest time, they were he only game in town and their service was
decent. I even referred two other people to them. Now, there are
other options in my area and with Digis's declining quality of service
and support, I finally made the switch.
My issues with Digis were:
1. Excruciatingly slow connection.
2. Aggressive bandwidth throttling.
3. Unreliable connection.
4. Sometimes unreasonable customer service and corporate policies.
5. Higher than average latency (80ms vs. 35ms from ComCast)
6. Webmail access over HTTP only. No HTTPS.
I won't bore you with technical details about my service. I will say
that it felt a lot like dial up a lot of the time. By the end, it
felt like we didn't really have internet. We just didn't bother
trying to use it.
To give you an idea of some of the oddities with their policies and
customer service, allow me to relate my cancellation story. I
canceled at the beginning of this month. They will not leave my
service active for the remainder of this billing cycle (which I've
already paid for). They will not refund a prorated amount equal to
the remainder of this billing cycle. So I paid for 30 days of service
that I can't use. They will not bend on this policy and I feel like
I'm being robbed.
Another silly policy is their bandwidth throttling. I offered to pay
for an upgraded account even though I can't get line-of-sight with a
faster access point. I just wanted the looser bandwidth throttling
that comes with an upgraded account and didn't mind the lowly 2MB
bandwidth. They wouldn't allow this arrangement.
I've only been with our new ISP for a matter of hours. It's like
going from dialup to broadband all over again.
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Review by (hidden by request)
Posted: 1.4 years ago
(review was emailed from domain omniture.com)
Orem,Utah,UT
$39 per month (month by month)
"Cheep."
"Very slow."
"It's cheep, slow, and only moderately reliable."
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Allow me to summarize my review for those of you who are in a hurry:
Years ago, digis rocked. Now they suck. They are bandwidth Nazis.
I used to love Digis. 5 or 6 years ago (2003) when we first signed up
they were a newer company and eager to please. They had their problems
but the speed was pretty good and the customer service was great. I
even recommended them to a few friends.
Fast-forward to now (2008). Their customer service is hit and miss.
Their service is getting slower by the month. (I'm not exaggerating.)
Their throttling is getting more aggressive. At first I thought it was
just growing pains, but the problems persist and continue to worsen.
At this point, I warn friends and coworkers to avoid Digis.
Allow me to expand on my saga a little. I'm in an area where Digis is
my only option. (Utopia skipped out house when they installed in our
neighborhood.) I tried to upgrade to Digis's premium service because it
has fewer bandwidth restrictions and looser caps, but I don't have line
of site for the higher speed access points. I offered to pay for the
premium service just so I could get the looser bandwidth caps on my
current access point, but they wouldn't allow it.
The plan I'm on currently has a monthly cap of 18 GB total. If I hit
that cap, I'm throttled to 256 kb down and 128 kb up.
The daily caps are as follows:
(Bandwidth usage -> down kb/up kb)
256 MB -> 1024/512
500 MB -> 512/256
1 GB -> 256/128
It's also very very important to mention that these are burst rates.
For sustained traffic, you'll see numbers much smaller than this. In
fact, you're lucky to get these speeds at all. It feels more like ISDN
most of the time.
In my case, I'm lucky to pull down 20 to 25 Kbps on a sustained
transfer. If I do use that kind of bandwidth, everything else halts.
No web browsing. Contrast this to a year ago when I could pull down 40
Kbps and higher without trying too hard. (I know... 40 Kbps isn't that
great.) It's just wacky. They keep getting slower.
If we use the internet a bunch during the day or the first half of the
month, it's throttled down so much that it may as well be dialup.
I have coworkers with Digis that have family at home using the internet
during the day. By the time they get home, the internet is throttled so
much it's virtually unusable. For those with bundled phone packages,
even the phone service starts getting choppy at times.
In short, avoid Digis. If you have another option, go with it. Even if
it's Comcast or something...
Followup comments:  
Intermittent
| Internet Doesn't work 10-12 Hours a day in last 3 Months First 2 months worked awesome, one day, i realized that many my neighbors installed Digis around my house.
Since then, disconnect and connect every 1-2 hours last 3 months.
I called customer service thousands of times, service man visited several times and changed Canopy. However, it still does not... | |
| agentbb007
join:2001-12-14
Provo, UT
| Mine sucks too My digis has really been sucking the last few days. I have a hard time even opening up the Digis home page lol.
Just curious is anyone else losing packets at the IP address "10.5.9.1"?
I'm in Lehi so maybe people in other areas go through a different router but here's how you can tell:
1. Click Start Run "Cmd", click ok.
2. In the command prompt type "ping 10.5.9.1 -n 100" and see if you get "Request timed out".
This IP address is my third hop and I'm getting about 25% packet loss, it's really unusable.... | |
| |
Steeeve
@digis.net | Re: Mine sucks too I'm getting about 25% packet loss to that address as well, although mine translates to 208.186.164.137 and it is my 5th hop. | |
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 Review by egnlsn
Posted: 1.5 years ago
member for 6.1 years, 2250 visits, last login: a few hours ago
Salt Lake City,Salt Lake,UT
Contract price not specified.
"Excellent phone service"
"Unable to get theit Internet service because of trees"
"Very good bang for the buck"
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Left Vonage and went with Digis as my VoIP service provider. I've had them about a year and a half and I have had no complaints so far. Unfortunately, I can't get their Internet service because of trees, so my VoIP service is dependent on my Comcast Internet service being up.
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Review by tazz987
UPDATED: 1.5 years ago
member for 1.5 years, 3 visits, last login: 1.5 years ago
Orem,Utah,UT
$40 per month
about 10 days
"Their service techs are so knowledgable and friendly"
"The call center call center and accounting could be better"
"They are a good company if you are an average user and want good speeds for a good price."
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I've had Digis for over two years and I've found them to be a good company. Upgrading from wifi to Canopy was absolutely a good move as it greatly improved my speed and service. Calling the tech support can be a little time consuming and frustrating, but if you can get past some of the people that don't know anything, the rest are very reasonable and helpful.
I live in Orem, Ut and the service tech that came to my house has been very helpful. He fixed our line when our dog chewed through it and even set up our home wireless network for free, but I wouldn't expect that. (Geek Squad charges a $100 for that)
Their speeds are good, I typically get 4 down and 2 up. Comcast might be faster, but then you have to bundle everything (which I don't want) to get similar prices and then its less reliable and the tech support is far worse.
Throttling is frustrating if you are downloading a lot of movies or music. But once they explained that throttling was implemented to prevent a power user from slowing the entire network it made sense to me.
Overall, they are a good company and local so you can still talk to a human if you have any questions, but large enough that they have great coverage and you don't need to worry about them closing at any time.
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Review by Brentino
UPDATED: 1.6 years ago
member for 4.3 years, 81 visits, last login: 48 days ago
Layton,Davis,UT
$40 per month
about 800 days
"I've had Digis for over 2 years, fastest speed in my area, and truely unlimited bandwidth.(Promo# 19017)"
"Customer Service is slow and the customer service representatives don't know a lot."
"Digis beats Qwest DSL, Sprint, Xmission, and Vonage(vs Digis Voip) in everything!"
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With Digis you don't need a contract. With Digis your installation is virtually free. With Digis, you do not have your upload speed restricted, in other words Digis upload speed even beats comcast. Many Local Businesses use Digis, and they have no complaints about the service. You also get 10 email accounts(7mbps plan), optional internet filtering, and much more. Through Digis you can get your internet and phone in the same package for less than the competitors. There are also business packages as well. If you would like to sign up call 1-888-DIGIS-88, and just tell them you were referred by customer 19017, thanks. It's $139.99 for the installation before a $40.00 canopy rebate(antenna), and a $99.00 90-day Customer Loyalty Mail-in Rebate, so basically free. The basic plan (1.5mbps download / 512kbps upload) is $34.95 a month($29.99 internet, $5.00 canopy rental) The Ultra Highspeed Internet Plan (5mbps download / 2mbps upload) is $40.00 a month($34.95 for internet, $5.00 canopy rental). You won't find that kind of upload speed with anyone else, unless you were to purchase a $300 a month T1 connection. If you would like to know more information go to »www.digis.net, and again if you sign up tell them you were referred by customer 19017, thanks. I have had Digis for over two years and it has never failed on me, I get 4000+ download and 1300+ upload during busy hours, they have very good voip that beats vonage, it is worth every penny. About the unlimited bandwidth, there are months where I have downloaded over 20 gigabytes and my speed was still what I was paying for.
Followup comments: LightS
join:2005-12-17
Granbury, TX | Advertising.. Nice. It's not well-planned though.
Also, you can find speeds like that elsewhere.. Cox Cable supports that, and so does FIOS. | |
| | Brentino
join:2005-07-31
Layton, UT |  Re: Advertising..
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| | | nightdenizen
join:2007-05-02
Provo, UT
| Re: Advertising.. iProvo is in Utah, with its 10 Mbit up/down. Utopia is also in Utah, with up/downs that are at least comparable to what you are quoting, if not just plain better.
It is true, however, that neither of these is in Springville, yet. But it is not like the speeds you quote are unheard of in the area. | |
| | Brentino
join:2005-07-31
Layton, UT
 ·Digis
| Haven't you ever heard of figure of speech. In Davis County there is not Utopia, iprovo, or any other fiber optics, but there is comcast. Second the reason why your cable speeds are so fast is because the Cable companies have come out with this thing that when you download big files you get faster speeds then what you are paying for(12mbps down / 2 mbps up), which means the speedtests taken by cox and comcast customers are not their normal speeds. Now you may think that means your internet is faster, but it doesn't, it means you'll be getting normal speeds when your gaming or having a video conference which isn't the best. By the way iProvo has restricted their upload speed, but Utopia has not. Now let me restate my statement Digis has the fastest upload speed in Davis County, and many other areas of Utah. | |
| | | nightdenizen
join:2007-05-02
Provo, UT
| Re: Advertising.. I'm considering Digis, as I am moving from Provo to Springville. It is a viable option, together with Comcast. I will never do DSL again.
Your information on iProvo may be officially correct, but doesn't bear out in actual use. I have tested the iProvo connection, both up and down. Test speeds for download usually result in 6-7mbit speeds. Upload test speeds have been as high as 12mbit, but average about 9 mbit. I have verified this up/down performance by monitoring my net traffic while transferring many files simultaneously.
iProvo also says that they cap your upload/download at 100gigbytes per month. But I have transferred over 300gig in a given month without penalty, and routinely transfer more than 100 gig.
Within Provo, iProvo speeds are unbeatable, with transfers of up to 100mbit. And the iProvo uptime is better than DSL or cable ever was.
But alas, where iProvo and Utopia are not available, one must look elsewhere. I do believe that Digis may be the best option for me in Springville, as it apparently is for you in Davis County. Pricing is comparable to Comcast.
Digis is a viable option. But I'd drop it in a second for fiber. | |
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Need of Speed
@digis.net | Not good I have been having a very horrible experience with Digis.  | |
| | Brentino
join:2005-07-31
Layton, UT | Re: Not good Where do you live because recently I been getting 6mbps+ download and 2mbps+ upload? I'm only paying for 5meg down/2meg up. Also I've passed the 12 gig per month usage limit, and I still have my same fast speed. | |
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Review by jamman
Posted: 1.7 years ago
member for 1.7 years, 0 visits, last login: 1.7 years ago
Pleasant Grove,Utah,UT
$35 per month
about 5 days
"none"
"Throttling, slow speeds and expensive for what is basicaly dial up!"
"Don't get this service!!!!"
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I had this service over 5 months now. at first i thought it was good, the speeds were decent but nothing like they had promised, i just figured it was because of the distance from the tower. so a month went by and i start getting really slow download speeds. I did a little digging on the internet and i found that they have this "throttling policy". what it is, is when you surpass your download limit they slow down your speed progressively accordingly to how far you have surpassed your monthly download limit! When i signed up for this they never mentioned anything about this. i like to download movies and play video games online so this was just not working, especially when at times i would get what dial-up speeds. not to mention that i share this service with everyone at my house and there are three computers in my home and all are being used extensively. Basically i hope to find a better isp before i leave this service so if anybody has any recommendations i would like to hear them. Thanks.
Followup comments:
kosimov
@comcast.net | Mr I have found COMCAST to be pretty good. I do not always get their top advertised speeds, and I don't download as much as you do, however, I have never seen a download go below 3 mbps. Good luck. | |
| itsirc
join:2008-05-07
Mapleton, UT
| Digis is very unreliable! We have had Digis for both phone and internet for 5 months now. We were charged over $100 for installation even though there was NO mention of that when I called to set up the service. Our connection is constantly going down. Several weeks ago it quit altogether. They sent someone out several days later (not cool when it's both your phone and internet not working) and he said, "Your radio is fried. I put up a new one." I told him that's weird because we hadn't lived here that long. Then several days ago it was down again. Same guy came out. Said the same thing! The radio is fried. Tells me they hardly ever see this, and now it's happened to us twice! He starts to say, "If it happens again . . . " and I finish his sentence with, " . . . we will be switching services." This is tiresome and annoying and I wouldn't recommend them to anyone! | |
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Review by devconv
UPDATED: 1.8 years ago
member for 3.3 years, 65 visits, last login: 1.8 years ago
South Jordan,Salt Lake,UT
$23 per month
"They do answer their phone"
"Connection slow, latency is high, this wireless technology is just BAD."
"You'd be better off with DSL or Cable"
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I have a 1000x1000kbps through my home owner's association since I live in a condo complex. I almost never get to this speed, Digis uses some wireless technology that in my experience is so much worse than DSL. The connection is very slow for streaming, latency is too high and fluctuates so much that gaming is almost impossible, and downloads are sometimes as bad as dial-up. It's really hard to find anything good to say about Digis. Maybe the only thing is that the customer service techs try to be helpful and have a good attitude, but the company, technology and service are so bad that I'm thinking of going back to DSL I would still have to pay for Digis through my condo fees, but I'm so fed up I might do that and try to lobby my condo association to get another ISP.
Skip Digis, you'd be better off with DSL or Cable.
Followup comments: frank236
join:2008-01-02
Barnegat, NJ | i'm glad YOU live in "UTAH" Say's it all | |
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Review by Beau6183
UPDATED: 1.8 years ago
member for 1.8 years, 5 visits, last login: 1.4 years ago
Eagle Mountain,Utah,UT
$34 per month
about 4 days
"Price, lowest (not low by any means) setup fee for wireless in Eagle Mountain"
"Oversaturated network, inconsistant speeds, REALLY low bandwidth cap (3gb I think), throttling, badd customer service, lies"
"You'd be better off with dial-up. Seriously."
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I've had Digis for a little over a year now. I originally went with them because they had the lowest of all WISPs in the valley, and had a 100% rebate over a few months. At the time RapidWave was too steep with the setup fee, and I'd heard nothing but nightmares about the city-provided DSL. I did hear a little about some other providers, but not enough to sell me on them. Digis seemed to be bigger and had a better startup deal. -- this is where the praise stops.
Let me preface by saying I do a LARGE amount of work via VPN and remote desktops. I require high-speed access that is consistent and reliable.
In the 14 months I've been with Digis, I've NEVER seen even half the speed they advertise (signed up for the 7mb service -- rarely see it above 2, averages at 1). I've sent many emails regarding this, even had them re-aim my antenna twice. They've told me I have a perfect signal in both directions so there's no reason I shouldn't have full speed.
They also throttle bandwidth on a daily basis. I still don't know what the cap is -- though I've heard it's 3gb. If I'd known this limitation I would never have signed up. When they do throttle you, it seems like it's at 128k max, and they don't inform you when you're being throttled.
It also seems they've oversaturated their network... come 6pm it slows from the already slow pace to unusable, and remains so till around 11pm. I've been told they're increasing infrastructure equipment to help with the load. I have no clue if they ever installed it, but if they have it's made no difference.
The support team can be very rude. I admit to being a bit angry on the phone a few times -- but if they would deliver a satisfying service I wouldn't have to call.
I'm switching to RapidWave tomorrow. The setup fee isn't as bad as it used to be (was $300, now $169). They're a bit more monthly, but they don't throttle or cap bandwidth. A couple friends use them and have had much better luck -- hoping to get some of that myself.
For reference I've both attached an example speed test. This is typical of what I'm getting. »/im/43265572/36528.png
Update:
So I called to cancel my account with Digis and found out some more unsettling information: They charge $35 to come remove their equipment from your house and they don't prorate already billed/collected payments. The equipment removal fee sucks, but it's cheaper than buying a ladder (my roof is unaccessible without one), but not proprating a refund? I was billed on 1/6/08 for Jan '08's service. I called on 1/9/08 to cancel. They told me the service would be immediately terminated, but the WON'T refund me back a prorated amount even though I'm not using the service. I offered to pay them $3.88 ($40 / month (31 days), 3 days = $3.88), they told me it wasn't their policy to do so.
I'm refuting charges, filing a BBB complaint and delivering a check for $3.88. If they charge me for anything else, I'll refute that too. Any bill sent will be returned. If they keep harassing me beyond that, I'll sick Bill Gephardt on them 
I WOULDN'T RECOMMEND DIGIS TO MY WORST ENEMY.
As an aside, I've had RapidWave for about 24 hours now. I'm already experiencing speeds that are at least 3x faster than the best I EVER had with Digis, and I'm paying for a "slower" service. The only thing negative I can say about RapidWave is they interfere with BitTorrent transfers, but that is to be expected with WISP.
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worst internet ever
