Digis : All reviews | DSLReports.com, ISP Information

Review by grconner

member for 9.1 years, 96 visits, last login: 7 days ago
updated 14 days ago

Mapleton,Utah,UT
$75 per month
about 6 days
"Speed, technical support, price, phone"
"inconsistent speed"
"I could live with the inconsistent speed, which was always fast enough, but the flakey phone service killed it for me."

Pre Sales Information:

Install process:

Connection reliability:

Tech Support:

Services:

Value for money:

Review:

I've had digis for two weeks now. The tech support is great, since you can leave your number and they call back in about 10 minutes. They seem to *really* know what is going on compared with Qwest tech support people.

For instance, when the system was first installed and I got the phone hooked up I was getting stuttering. The tech support lady first reset the frequency of my antenna and when that didn't work she went over all of the settings and realized the "quality of service" setting wasn't turned on. Now, realize I was *calling her on the stuttering phone*. She was able to change this setting (which completely solved the problem) with about a 5 second gap in the phone call that she warned me about -- but *the call never dropped*. I was completely impressed. The whole think took about 5 minutes, since I had used their tech support call back service.

A few days later I called about some speed inconsistencies I was seeing and they were concerned that I wasn't getting perfect speed so they sent out a technician two days later. Now my connection is normally (say 75% of the time) 100% of advertised speed (5 mbs up, 2 mbs down) instead of the 80-90% (3-4 mps up) I was getting before. They are very clear about throttling and download limits if you call them. It's very cheap to double the limits ($8 per month I think) so it's a no brainer. That gives you 120GB per month, which seems very reasonable. I downloaded a huge, 12GB, game file and it slowly degraded my speed as expected. Near the end of the download I hit the maximum daily hard limit and I was throttled down to a crawling 256kbs up and down. Guess what? Even at that speed I found the Digis service MUCH superior to Qwests 1.5mb service. Why? Because ping times and web page loads are still instantaneous even when Digis is at maximum throttle. Qwest was always an unbelievable slug. One other thing that made me happy was that even at maximum throttle, the Digis phone service still worked well even while browsing webpages and finishing the massive download. At about 1 am my throttling was reset and the download finished without a hitch. The quality of the Digis phone service is a big surprise, I only tried it on a lark since they have a 10 dollar trial for 30 days. I'm really liking it and plan to port my phone number over from Qwest. The quality is good and the price is great. I'm still a bit worried about phone quality degradation due to heavy traffic or internet outages somewhere in the system. We have cell phones so it's no longer a top tier priority. Only time will tell if the phone system reliability is up to the Qwest standard (which has always been absolutely perfect in the 23 years I've used them).

Notes:

1)This service apparently has been review under the incorrect name of DigisNetworks. The correct name is Digis.com.

2) It has been pointed out by some that Digis has a reputation of giving really good service for the first month or two and then not being as responsive later on. Thus this effusively positive review might not be completely indicative of the service I will get a few months from now. If things change for the worse, I will definitely edit this review.

3) Digis claims that within the next 6 months every Digis subscriber will be ported to the new Wi-Max technology with completely new hardware for no cost. The download speed will double to 10mb/s but the price will stay unchanged. I await this upgrade with great anticipation and a bit of skepticism.

Update:Jan 2012

Just canceled Digis to go back to Qwest/Century link. I can now get 20mb down 894k up and a *real* phone for $10 more than my Digis service (about 2 to 3mb down and 2mb up with crappy phone service). Overall they were pretty decent, for what I really wanted them for -- Netflix. I didn't really have much problem at all with the throttling because I paid the extra $8 a month for a bit more data. However the phone didn't ever work very well : people couldn't hear, and the porting process never worked correctly so people on AT&T couldn't call me -- weird.

Comments:


your comment..

Forums > comments on review of Digis

Review by BigBird12

member for 316 days, 0 visits, last login: 316 days ago
updated 316 days ago

Boise,Ada,ID
$35 per month
about 2 days
"Field Techs are awesome. Great download speed when working. Quick install. First month free."
"How much room do I get to write? These guys really suck!"
"When I can find someone this cheap, I will leave in a heartbeat!"

Pre Sales Information:

Install process:

Connection reliability:

Tech Support:

Services:

Value for money:

Digis is trying to break into the market in the Boise, Idaho area. They have a good price for 7mbps service and 10 email addresses. All was good when I first started, but it didn't take long for the excitement to end.

I have documented calls to them every other week with speed issues. I recently went four days with my download speed running between .5 and .9! After normally running 4.95, this is very frustrating to say the least.

They always say that they are having tower issues and that techs are on site working on it. Well, I spoke with one of the field techs recently. He told me that there are a lot of unhappy customers in the Boise area; that this happens all the time. He told me that the problem is that their 7mbps is really put together with a 5mbps and a 2. The reason the speed goes down is because it simply cannot handle the volume, even though there are less then 200 users in the valley.

They told me when I signed up that they would be upgrading to 10mbps by the beginning of the year. The phone tech told me this week that it will happen in 3-4 months.

The field tech told me it would be at least a year due to their lack of funds. Over in other smaller, rural towns, they are already enjoying this upgrade. I asked him why they do it their, but not in the largest city in Idaho. He said that it is because they have over 1000 customers in those areas, but only about 160 here. I can see why! It is so annoying to have this happening on a regular basis.

He told me that he gets yelled at all day long by customers. He said, "If I didn't get the service for free, I wouldn't have it!"

HEY, DIGIS, WHAT DOES THAT SAY TO YOU ABOUT YOUR FREAKIN' LACK OF SERVICE WHEN YOUR OWN EMPLOYEES HATE IT? WAKE UP! BY THE TIME YOU GET AROUND TO FIXING THE PROBLEM, YOU WON'T STAND A CHANCE OF BREAKING INTO THE BOISE MARKET, BECAUSE YOUR NAME WILL BE MUD! WORD OF MOUTH IS A POWERFUL TOOL AND YOU ARE BLOWING A GREAT OPPORTUNITY SIMPLY BECAUSE YOU DON'T CARE!!!

They have a great incentive. If you get five people to sign up, your bill is only $10 a month for a year. I told the tech, "Why would I tell a friend to sign up for something they are going to be mad at me for suggesting?" He told me that is why Digis isn't growing very rapidly in the Treasure Valley.

The guys in the field are AWESOME! They really know their stuff and are the nicest guys you'll ever meet. I feel sorry for them. They are stuck and their own company won't do anything about it.

When you talk with the phone techs in Salt Lake City, Utah, they sound like they don't care one bit about you. We are small potatoes in their book. They don't even have a clue what they are destroying by not delivering goods to this area of over 600,000 people!

I read an earlier post about a guy who has had Digis for two weeks and loves them. I did too. But, your day is coming. Can't wait to read his next post about Digis!

Final thought. When I find time to do some research, I will definitely dump this joke of a service and get something that is reliable. Digis' service is consistently inconsistent!

Comments:


your comment..

Forums > comments on review of Digis

Review by GrandMasta
(review was emailed from domain comcast.net)
lodged 1 year ago

Ogden,Weber,UT
$40 per month
"I can access the internet to write horrible reviews"
"Throttling, DNS, Reliability"
"1gb-2gb Daily limit is downright asinine."

Pre Sales Information:

Install process:

Connection reliability:

Tech Support:

Services:

Value for money:

As others have said, Digis is worthless. My fist hurts from punching the satellite. Frequently goes down(multiple times hourly), the DNS is horrible and the throttling is the last straw. 1gb-2gb Daily limit is downright asinine. this is the year 2011, We have 3 computers, 2 laptops and countless other internet enabled toys at our disposal(all of which are pretty much worthless with this service).. I can use 2gb in my sleep.. I have been throttled to .50Mbps and if I keep downloading at a throttled 60k/s they slow me down to .20Mbps..Wow. un-usable garbage. I find myself not downloading stuff because it is too big and know I will be throttled for the remainder of the day or month even! Please do not buy this service. You can thank me later. *rant* over

Comments:

DaneThePain

@digis.net

Horrible Internet

Never could I have ever imagined having so much trouble with an ISP. They are downright horrible. I have called and complained about slow speeds probably over 20 times since I have had their service. Everytime you call to complain, they throw out the old 'Our Engineers are currently working to solve the problem. As of right now, we have no estimated date as to when your speeds will be back to normal'. Bull Shiz. There is no date, because they can't fix it. They don't have engineers. That is complete garbage. Please do not go with Digis.

permalink · 2011-01-30 23:34:26 · Print ·

Digisucks @mymmode.com	Worst Internet ever Didgis is the worst ISP I have ever had. Goes down multiple times a day. You can't watch video almost at all. If you want Internet that sucks and is unreliable then get this, if you want good Internet, just look anywhere else
	permalink · 2011-02-03 02:29:56 · ·

Forums > comments on review of Digis

Review by seaton

member for 6.4 years, 8 visits, last login: 1.1 years ago
lodged 1.1 years ago

Spanish Fork,Utah,UT
$50 per month
(month by month)
"consistent latency times 50ms ish. VOIP works great"
"Throttling makes them worthless"
"Worst internet ever !!!"

My internet was worthless, I finally figured out I only had .25MB in both directions. A great unadvertised feature (throttling). ARRRGGGH. Try and find specifics about this on their website, you can't. The tech was baffled, said I had hit one limit, but that I should only be at half speed.

What good is 7mb (5 down, 2 up) if you can't use your bandwith. Download one movie, your over, use netflix frequently ? your over. Worse yet ? They throttle you for the rest of the dang month.

I have now made it my own personal vendeta to take as much business away from them as possible. I got a neighbor to go with direct communications. My friend just built a house he closes on next week, I already eliminated one customer for them, can't wait to take away more of em.

avoid digis at all cost, why pay for bandwidth that you can't even use.

Comments:


your comment..

Forums > comments on review of Digis

Review by farmer18

member for 4.3 years, 11 visits, last login: 1 year ago
lodged 1.3 years ago

Springville,Utah,UT
$41 per month
about 1 days
"For the price you get great speeds. Very reliable service. Throttle is reset nightly."
"THROTTLE!!!! After 3gig download your internet speed is a slow crawl."
"If you like gaming, browsing the internet. This is great. If you add downloading movies to that mix, then you might be hurting"

Pre Sales Information:

Install process:

Connection reliability:

Tech Support:

Services:

Value for money:

Qwest is the big player out in my neighborhood. You can't get Comcast or Veracity. Qwest could only offer me the 1.5 plan, but my speeds were barely reaching above 1. Upload was a joke with Qwest.

The install process went fairly smooth. He was here at the house for a total of an hour running line and installing the equipment.

I was really surprised about how fast I was able to get up and going with these guys. Digis came out the next day to install. The advertised speed was almost dead on when I ran the speed test. The install price did hurt a little, $99, but in the long run I'll be saving money and getting better service.

Comments:


your comment..

Forums > comments on review of Digis

Review by egnlsn

member for 8.3 years, 2583 visits, last login: 13 days ago
updated 1.4 years ago

Salt Lake City,Salt Lake,UT
Contract price not specified.
"Excellent phone service"
"Unable to get theit Internet service because of trees"
"Very good bang for the buck"

Pre Sales Information:

Install process:

Connection reliability:

Tech Support:

Services:

Value for money:

Left Vonage and went with Digis as my VoIP service provider. I've had them about a year and a half and I have had no complaints so far. Unfortunately, I can't get their Internet service because of trees, so my VoIP service is dependent on my Comcast Internet service being up.

Still no complaints after another couple of years.

Comments:


your comment..

Forums > comments on review of Digis

Review by diegowarrior

member for 1.9 years, 1 visits, last login: 232 days ago
updated 1.6 years ago

Eagle Mountain,Utah,UT
$40 per month
"Friendly support, low price"
"low speed, not as advertised, speed cap with throttling"

Pre Sales Information:

Install process:

Connection reliability:

Tech Support:

Services:

Value for money:

My Other Reviews

·Direct Communica..

I've had Digis.net for about 4 months, 7 mb connection (5 down 2 up), but I nearly never had that speed.

I complained a couple of times and the same day the speed went up, but I don't want to have to call them almost every day to get the speed increased.

After like 1 month the connection died so I had to call them and they sent someone I think no more than 2 days later who changed the radio, he said it had died, I didn't have to pay for anything and they apologized, but I still didn't have service for those days...

The speed is not as they advertise it, I check my speed at www.speedtest.net very often, you can see some of the history of the results and judge by yourselves, I would put it all, but I don't know how:

»www.speedtest.net/result/713015053.png

»www.speedtest.net/result/715714117.png

»www.speedtest.net/result/697146773.png

There was once that I downloaded one dvd and they cut my speed really bad, I called them and they said I had used the maximum bandwidth but that at midnight it was going to go back to normal. It went back to normal but still was slow, and I like to stream TV at night from hulu, that's why I got the 5 mb down connection, but lately it has been very bad, I think is a shared connection because the speed is usually very slow at night and faster in the mornings. The average speed is about 1 mb down, so I'm tired of having to watch how much do I use the internet and to pay for what I am not getting, so I'm switching companies, I'm getting 12 mb from a different company, I'll review them when I'll have the service.

Good luck.

Comments:

Smallfry7

join:2007-01-25
Payson, UT

Reviews:

·Digis

Welcome to Digis - my condolences

Wow, your situation is worst than mine. Digis guarantees at least 2.2mbps on a non-throttled connection.

Tips for if you are stuck with Digis: If you aren't getting those speeds, they should get a ticket to engineering to get a new tower up to relieve congestion. By the way, a single DVD download should not get you throttled (They are usually only 700-800MB). At 1GB of usage, they cut your speed in half. At 2GB, they do it again.

permalink · 2010-03-25 00:52:38 ·

diegowarrior join:2010-02-18 Eagle Mountain, UT	Re: Welcome to Digis - my condolences 1 DVD = 4 GB (around)
	permalink · 2010-06-03 11:20:13 · ·

Forums > comments on review of Digis

Review by Smallfry7

member for 5 years, 57 visits, last login: 96 days ago
updated 1.8 years ago

Payson,Utah,UT
$40 per month
"Static IPs! (finally)."
"Throttling, Latency in Utah."
"Years of problems."

Pre Sales Information:

Install process:

Connection reliability:

Tech Support:

Services:

Value for money:

My Other Reviews

My plan is the 7Mbps (5Mbps download, 2Mbps upload). I have been with Digis on the 7mbps plan for almost 3 years.

I have probably made 50 calls to Digis in the last year. Their tech support isn't great and being on hold with the same elevator music for 30 minutes each time I call is going to be the end of me. I have called them so many times because they have no way to usually fix the problems with my connection. They will submit a "ticket" to a department, and that ticket usually ends up at the bottom of a paper stack. When they say they will call you back, it usually never happens. They have told me that at least 10 times, and I have only gotten 2 calls back. At least 3 guys have stepped onto our roof and jiggled the antenna, but to no avail. Finally, they have sucked in their pride and taken the blame for the slow speeds. However, they only refunded us $10 dollars total for the problems. It is amazing, after 2 years of waiting, they have finally fixed most of the issues with our service.

Alright, here is my situation. Digis guarantees 2.2mbps download speed on their 7mbps service. (By the way, most of what I am going to tell you, you can not find on their site. Trust me, I looked.) Now while I used to get less then that for two years, the issue finally appears to have been resolved. My connection remains about 2-4mbps on download speed.

Next up, one of my biggest complaints: Throttling. The throttling policy is not stated in detail anywhere on the Digis website. For the 7mbps plan, one is throttled to a mere 1mbps download and .5 upload after only 1GB of transfer daily! And don't even dare to hit the 2GB mark in one day as you will be going so slow you'll wish you had dialup again. Digis also has another "no-throttling" plan, but it really isn't worth it, unless you are willing to pay an outrageous amount of money. They charge something like $5 a GB. The lower tier Digis service throttles after only 500mb. By my calculations, after 20 minutes of full usage on the higher tier service, you will be throttled.

Here is the thing... A Digis user can have up to 30GB a month without being throttled. Comcast users can go up to 250GB without any throttling nor caps. With Digis, one could never even hit 250GB because they would be hit with throttling so hard. They could only get up to 90GB, tops! Once again, trust me, I've tried. You can only squeeze 3GB out of Digis a day. Therefore... Digis is NOT unlimited Internet! Comcast, even with bandwidth caps, is so much more unlimited than Digis.

C'mon, Digis! The throttling is over the top!

UPDATE: Comcast does have throttling, but it is soft. In other words, it only de-prioritizes your internet, not lowers your speed. It will only effect anyone during congested network times (which are said to happen only rarely).

EDIT: With better speeds, I have changed the review with a more positive tone. I have changed the "connection reliability" and "tech support" to 3/5. If I continue to achieve great speeds even during peak hours, I will change "connection reliability" to 5/5.

While I used to have had some bad latency in the past, > 1000ms, I am hoping that it stays in the past. Latency to California is now about 70ms. Jitter, or change in latency, is about 5ms. That isn't too bad. However, latency in the state of Utah is not so good. Most packets that go to Utah servers are sent through Denver, before coming back home.

EDIT (3/22/10): Latency is now terrible on all assigned IP addresses. They swapped providers when they got bought out by or bought out JAB Wireless and are now peering or buying from Qwest (in Denver!!) rather than Level3 (in SLC). Say hello to slow Google and any other traffic coming from the West Coast. Nearly all packets now travel though Denver now.

My internet has been off and on for the past 6 days, mostly off. One tech says that it is "unknown interference." Another states that it is "military interference." I would be willing to doubt that. The FCC is all for WISPs. Has anyone seen the National Broadband Plan lately? It has been said that this is effecting "most of the towers." Ouch. I would advice that you stay away from Digis until further notice. I don't even know if I will be able to post this. My internet is currently on. I'm crossing my fingers.

By the way, for quick and easy information go to »twitter.com/digisnet - Never mind. They must have fired the person in charge of twitter. It hasn't been updated for months now.

EDIT (4/2/2010): Digis decided to start being amazing again. Near perfect speeds, and really low last mile latency. Keep this up Digis, and your connection reliability rating will go to 80%. I think that tech support was able to solve some issues, but only after I held on the phone for 50 minutes.

Comments:

SLC Dig Man

@frontiernet.net

Digis

Wow!
I did not know that?
But.......
I switched from Qwest to Digis when the 10 dollar promotion rolled out. I live is the SLC area and the installer told me the signal comes from the Wells Fargo Building.
Here's my take on Digis...
I have not had a problem as of yet. Had Digis installed in Early October and I have not had any down time since install. We use it on 3 computers in the home and online play with Xbox and PS3. We have a VOIP service also on it. I have not noticed any throttle back but our Qwest DSL was always slow and if it wasn't slow we had the fancy yellow blinking light telling us the internet was off and always had to reboot modem. I am happy with Digis but understand some may have issues. I recommend Digis and have to some of our neighbors which earns me free months from Digis.

permalink · 2010-01-07 06:38:36 · Print ·

Smallfry7

join:2007-01-25
Payson, UT

Reviews:

·Digis

Re: Digis

Yes, but understand that watching Hulu, YoutubeHD, Netflix for over an hour, or possibly even 30 minutes will get you throttled, cutting your internet speed in HALF.

Also realize that the Xbox and PS3 hardly use any bandwidth. The only thing that matters on these systems is latency, which ironically I have been having extreme troubles with.

It seems that the problem is localized to my area, and it shouldn't be an issue for you. But with latency like I am getting, you can say goodbye to VOIP and online gaming.

Oh, also watch out, because Digis loves to oversell their towers. The last tower we were on had something like over 200 users, while 200 is the limit, I believe. Our internet speeds were below the cheap subscription price, even though we are paying for the more expensive.

permalink · 2010-01-07 19:41:25 · Print ·

SLC Dig Man

@63.248.76.x

Re: Digis

Thanks for the heads up I will pay attention to that.
I do understand that there are many more subscribers in Utah County than here in SLC. I just think not to many really know about Digis her in the city.
Plus they really don't push the service on TV ads or Radio like Comcast or Qwest just a couple billboards.
But like I said I am more satisfied with Digis then I was with Qwest.

What about Blue Zone? I heard that was really popular in Eagle Mountain?

permalink · 2010-01-07 20:51:19 ·

NetNazi

@qwest.net

Answering wireless complaints

Let me quantify my qualification to answer this. I am a radio/network engineer and consult for cell phone companies, ISPs, fiber, and even telcos. I have been doing this for over 10 years.

The source of the complaint is quite simple that you are working on a wireless link. It is not a hardwire which doesn't have to contend with other traffic, weather, gravitational pull and even other radio waves. Wireless ISPs or WISPs came to be, to provide bandwidth to people who can not get or even have access to wired based technologies. Reference numerous sites on Last Mileage Internet. They are most adequate to supply bandwidth to the person who takes online classes, checks their email and other mild use behaviors. Most people who are unhappy with WISPs are either power users or abusers.

Let me reiterate...WISPs are too be used by casual users only. It is not designed to be a substitute for TV or Netflix movies by mail.

Wireless doesn't deal well with P2P traffic or streaming traffic.
You are dealing with a technology that is half-duplex in nature so it takes twice the amount of work to do the same thing as wire. Wireless sees over 1 dozen different type of control frames over that of wired technologies which causes even more work to be done. Hence why a 54M link is only capable of passing about 21Mb of data. Now imagine only being able to contend with a much smaller number of connections then a hardwire because of all this extra work being done.

A home wireless router is easily saturated at 15-20 simultaneous connections. Commercial APs get saturated after 100 or so simultaneous Connections. With over-subscription and other bandwidth, polling and QoS tricks you can squeak out 200-300 connections on a Single AP. In Wireless it is quite easy to have one single customer ruin it for the other people on that AP. (Not even going to discuss backhauls and the issues associated there as well...needless to say its a dominoes game in the air)

For example, today I had to assist in stopping a person who was ILLEGALLY using P2P to download Adobe Creative Suite 4. This one user had well over 110 simultaneous connections on P2P going on. Even though the user capped their bandwidth limit well below their max speed limit. They had no control over the number of peers connecting to them. Even if a single peer was only pulling 1Kbs it still counted as a full connection not unlike the one peer who has a 1Mbs connection. Both counted as a their own single connection.

Gamers, P2Pers, Streaming Media, mass downloaders are not taken to kindly too on wireless networks. They cause problems for the network not to unlike the person talking on their cellphone and realizing that in 100 feet they need to hit the off ramp by cutting acrossed 4 lanes of traffic.

Digis in this aspect is being MORE then generous offering a 1GB per day limit. National Statistics for ISPs (this is including wired networks as well) state an average user uses only 12.5GB a month when not rolling services (meaning phone and TV aren't included). So 250GB with a 1GB a day limit seems mighty generous to me. Anything else seems abusive and in actuallity semi illegal as I stream Hulu for several hours at a time over my cell phones connection (which only has a 4GB a month limit on an unlimited plan) and I never peak 1GB a day.
I have also sniffed traffic generated by many of the newest games and those don't pull huge amounts either. Netflix however is a different beast altogether and does pull quite a bit of additional data above the actual size of the movie.

My suggestion if you aren't misusing your connection is to check for viruses or any other malicious software. If you want go ahead and monitor your own traffic at home.

Your only complaint should be that Digis targets the wrong market in Utah. It shouldn't be trying to be in direct competition with the DSL and Cable companies out there. Digis has some high end backers and because of this needs to show a "quota" of installations a month to show company "progress."
When Digis first modeled themselves, they were just trying to build a business to be bought. They modeled everything for Clearwire to buy them out.

However Clearwire themselves are more or less owned by Sprint. Digis probably will never be bought out as Non-Licensed WiFi is a slow dead technology being replaced by much better (more expensive) systems. Digis makes most of their money (like cellphone companies)over contract periods over a long period of time; as the installation fee alone doesn't cover the cost of the customer premise equipment.

You only count to them when you first signup after that you are just a user until about 30 months of payments with no trouble tickets. After that they have regained their investment in you. If you break or stop using them before that point in time then they will just take the CPE and resell it to a new customer who will actually cost them less to connect. In some ways it almost behooves Digis to give crappy service so people will move off their network and they can resell the CPE to a new customer.

If you do NOT like the limitations being enforced then my suggestion is 3 part. 1) Switch off from wireless and go with hardwire. 2) Ask if Digis would offer you a dedicated Point to Point feed or 3) Buy a large pipe and set up your own neighborhood WISP.

permalink · 2010-01-16 02:15:05 · Print ·

Smallfry7

join:2007-01-25
Payson, UT

Reviews:

·Digis

Re: Answering wireless complaints

Digis is rather different from the traditional WISP because they advertise basically as a cheap replacement for cable or DSL. I know that you disagree with that, but that is the way they run. In fact, Digis encourages online gaming - "Digis is well suited for gaming as well as other services such as VPNs and Voice over IP (VOIP)."

Their FAQ even states "How reliable is Digis Internet service compared with wired services such as cable and DSL?

We have designed our wireless network to be as reliable as any wired network."

My complaints are compared to any reasonable high-speed connection. The way the have set up their marketing and internet service, I have a right to complain with those standards in mind.

Then again, I don't have the choice to go with hardwire even though my address is "Serviceable" by Comcast.

You said: "So 250GB with a 1GB a day limit seems mighty generous to me. Anything else seems abusive and in actuallity semi illegal as I stream Hulu for several hours at a time over my cell phones connection (which only has a 4GB a month limit on an unlimited plan) and I never peak 1GB a day."

I never mentioned that Digis had a monthly limit of 250GB a month. That was Comcast. We hardly do anything on our connection - 3 HD movies/TV shows a week (all legal, by the way), and we average around 1GB a day. Don't even think about streaming HD like YouTube as Digis can rarely support the 4mbps needed for that. I hope that you know that Hulu over cellular networks are extremely compressed. It depends on how fast your connection is, and I doubt that your cellular connection is 5mbps.

permalink · 2010-03-22 18:52:03 · Print ·

iansltx join:2007-02-19 Golden, CO kudos:2	Traceroutes? The "other" JAB Wireless WISP is SKyBeam, which is what we have around here. Really curious to know what your routing is from Digis. Mind posting a traceroute or two?
	permalink · 2010-03-31 13:35:56 · ·

Smallfry7

join:2007-01-25
Payson, UT

Reviews:

·Digis

1 edit

Re: Traceroutes?

Hey, no problem. Skybeam shouldn't be all that bad because they seem to try and route traffic through JAB's Denver headquarters anyway.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Tracing route to www.l.google.com [74.125.19.105]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 13 ms 14 ms 8 ms 63-248-47-129.static.orml012.digis.net [63.248.4
7.129]
3 11 ms 11 ms 14 ms fe2-0.prvcr001.digis.net [66.182.95.249]
4 13 ms 14 ms 11 ms jordancommon-qmoe.bbsc.net [66.182.71.241]
5 17 ms 17 ms 16 ms slc-edge-10.inet.qwest.net [65.121.180.9]
6 25 ms 21 ms 26 ms dvr-core-02.inet.qwest.net [67.14.24.29]
7 27 ms 26 ms 25 ms dvr-brdr-01.inet.qwest.net [205.171.10.10]
8 26 ms 28 ms 28 ms 63.146.26.138
9 38 ms 32 ms 33 ms ae-32-54.ebr2.Denver1.Level3.net [4.68.107.126]

10 55 ms 53 ms 52 ms ae-2-2.ebr2.Seattle1.Level3.net [4.69.132.53]
11 59 ms 60 ms 56 ms ae-2-52.edge1.Seattle3.Level3.net [4.68.105.44]

12 54 ms 63 ms 56 ms GOOGLE-INC.edge1.Seattle3.Level3.net [4.59.232.3
4]
13 58 ms 65 ms 55 ms 209.85.249.32
14 57 ms 61 ms 61 ms 72.14.239.12
15 58 ms 58 ms 55 ms 216.239.47.185
16 61 ms 70 ms 71 ms 209.85.251.94
17 56 ms 53 ms 61 ms nuq04s01-in-f105.1e100.net [74.125.19.105]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Tracing route to www.dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 12 ms 13 ms 13 ms 63-248-47-129.static.orml012.digis.net [63.248.4
7.129]
3 9 ms 16 ms 13 ms fe2-0.prvcr001.digis.net [66.182.95.249]
4 17 ms 13 ms 18 ms jordancommon-qmoe.bbsc.net [66.182.71.241]
5 17 ms 18 ms 13 ms slc-edge-10.inet.qwest.net [65.121.180.9]
6 70 ms 75 ms 70 ms ewr-core-02.inet.qwest.net [67.14.7.14]
7 69 ms 68 ms 68 ms ewr-edge-13.inet.qwest.net [205.171.217.66]
8 74 ms 71 ms 73 ms 63-232-133-170.dia.static.qwest.net [63.232.133.
170]
9 68 ms 68 ms 68 ms po1-30g.ar1.ewr1.us.nlayer.net [69.31.94.38]
10 67 ms 68 ms 70 ms as8001.te2-3.ar1.ewr1.us.nlayer.net [69.31.95.13
0]
11 69 ms 68 ms 73 ms 0.e1-4.tbr1.oct.nac.net [209.123.10.122]
12 71 ms 71 ms 69 ms vlan804.esd1.oct.nac.net [209.123.10.2]
13 71 ms 67 ms 73 ms www.dslreports.com [209.123.109.175]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Tracing route to orml003.digis.net [208.187.239.98]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 12 ms 13 ms 21 ms 63-248-47-129.static.orml012.digis.net [63.248.4
7.129]
3 13 ms 13 ms 28 ms fe2-0.prvcr001.digis.net [66.182.95.249]
4 14 ms 16 ms 13 ms jordancommon-qmoe.bbsc.net [66.182.71.241]
5 17 ms 16 ms * slc-edge-10.inet.qwest.net [65.121.180.9]
6 32 ms 33 ms 35 ms snj-core-01.inet.qwest.net [67.14.34.14]
7 35 ms 35 ms 33 ms sjp-brdr-01.inet.qwest.net [205.171.233.22]
8 32 ms 33 ms 35 ms 63.146.26.194
9 32 ms 33 ms 35 ms sl-st22-sj-0-0-0.sprintlink.net [144.232.29.235]

10 36 ms 35 ms 36 ms sl-st31-sj-0-12-0-2.sprintlink.net [144.232.9.66
]
11 58 ms 56 ms 53 ms sl-integ92-316012-0.sprintlink.net [144.223.166.
114]
12 64 ms 65 ms 63 ms tg9-3.cr01.sntdcabl.integra.net [209.63.81.65]
13 63 ms 60 ms 65 ms tg9-1.cr01.renonvmp.integra.net [209.63.97.157]

14 62 ms 62 ms 66 ms tg9-4.cr02.renonvmp.integra.net [209.63.97.166]

15 65 ms 66 ms 61 ms tg13-2.cr02.slkcutxd.integra.net [209.63.97.162]

16 62 ms 62 ms 64 ms tg13-1.ar10.slkcutxd.integra.net [209.63.114.250
]
17 60 ms 63 ms 68 ms 70.102.13.18
18 65 ms 63 ms 66 ms 69-9-61-242.static.orml010.digis.net [69.9.61.24
2]
19 63 ms 73 ms 68 ms ns2.digis.net [208.186.134.102]
20 66 ms 68 ms 66 ms orml003.digis.net [208.187.239.98]

Trace complete.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\tEhHaX0R>tracert www.digis.net

Tracing route to orml003.digis.net [208.187.239.98]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 12 ms 13 ms 21 ms 63-248-47-129.static.orml012.digis.net [63.248.4
7.129]
3 13 ms 13 ms 28 ms fe2-0.prvcr001.digis.net [66.182.95.249]
4 14 ms 16 ms 13 ms jordancommon-qmoe.bbsc.net [66.182.71.241]
5 17 ms 16 ms * slc-edge-10.inet.qwest.net [65.121.180.9]
6 32 ms 33 ms 35 ms snj-core-01.inet.qwest.net [67.14.34.14]
7 35 ms 35 ms 33 ms sjp-brdr-01.inet.qwest.net [205.171.233.22]
8 32 ms 33 ms 35 ms 63.146.26.194
9 32 ms 33 ms 35 ms sl-st22-sj-0-0-0.sprintlink.net [144.232.29.235]

10 36 ms 35 ms 36 ms sl-st31-sj-0-12-0-2.sprintlink.net [144.232.9.66
]
11 58 ms 56 ms 53 ms sl-integ92-316012-0.sprintlink.net [144.223.166.
114]
12 64 ms 65 ms 63 ms tg9-3.cr01.sntdcabl.integra.net [209.63.81.65]
13 63 ms 60 ms 65 ms tg9-1.cr01.renonvmp.integra.net [209.63.97.157]

14 62 ms 62 ms 66 ms tg9-4.cr02.renonvmp.integra.net [209.63.97.166]

15 65 ms 66 ms 61 ms tg13-2.cr02.slkcutxd.integra.net [209.63.97.162]

16 62 ms 62 ms 64 ms tg13-1.ar10.slkcutxd.integra.net [209.63.114.250
]
17 60 ms 63 ms 68 ms 70.102.13.18
18 65 ms 63 ms 66 ms 69-9-61-242.static.orml010.digis.net [69.9.61.24
2]
19 63 ms 73 ms 68 ms ns2.digis.net [208.186.134.102]
20 66 ms 68 ms 66 ms orml003.digis.net [208.187.239.98]

Trace complete.

Tracing route to www.xmission.com [198.60.22.4]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 9 ms 13 ms 16 ms 63-248-47-129.static.orml012.digis.net [63.248.4
7.129]
3 16 ms 15 ms 16 ms fe2-0.prvcr001.digis.net [66.182.95.249]
4 15 ms 15 ms 15 ms jordancommon-qmoe.bbsc.net [66.182.71.241]
5 11 ms 18 ms 13 ms slc-edge-10.inet.qwest.net [65.121.180.9]
6 35 ms 30 ms 35 ms snj-core-01.inet.qwest.net [67.14.34.14]
7 32 ms 38 ms 33 ms snj-edge-02.inet.qwest.net [205.171.233.46]
8 35 ms 35 ms 37 ms 67.128.100.14
9 38 ms 35 ms 36 ms te4-2.ar1.sfo1.us.nlayer.net [69.22.143.162]
10 48 ms 48 ms 53 ms te1-1.ar1.slc1.us.nlayer.net [69.22.142.96]
11 48 ms 50 ms 51 ms as6315.te1-2.ar1.slc1.us.nlayer.net [69.22.153.1
54]
12 53 ms 48 ms 48 ms krunk1.xmission.com [198.60.22.4]

Trace complete.

There you go. I tried to get you results from all over the United States. I am really surprised at the low latency to the ISP gateway. 8ms? That's great. I used to get 20-150ms. California and Utah traffic seem to be the most retarded routes.

Notice that they now peer up with Qwest, instead of L3. This is probably due to the Skybeam, Jab Wireless merger.

permalink · 2010-04-02 20:21:50 · Print ·

iansltx

join:2007-02-19
Golden, CO
kudos:2

Reviews:

·Verizon Online DSL

Re: Traceroutes?

Looks like Qwest is preferred, but Level3 is in there as well. See

»bgp.he.net/AS23205

It actually looks like Qwest is responsible for the rather sucky routing; "slc" stands for Salt Lake City on your traceroute's 4th hop. I traced to Salt Lake City on Level3 just now to your second hop via Comcast...

I'm guessing that Qwest DSL would actually have inferior routing to what you're getting on Digis FWIW. Also, last I checked Skybeam routed through Data102 (Level3 + TW Telecom + Cogent). But that was about two and a half months ago. Now it looks loks the mix is toward Qwest + Cogent??? Their routing changes like underwear...

permalink · 2010-04-03 00:05:10 · Print ·

Forums > comments on review of Digis

next page (previous review)

Review by dznutz1977

member for 8.9 years, 1920 visits, last login: 1.4 years ago
updated 2 years ago

Riverton,Salt Lake,UT
$40 per month
about 7 days
"None"
"Poor Cust Service"
"Not Worth Having"

Pre Sales Information:

Install process:

Connection reliability:

Tech Support:

Services:

Value for money:

Order Took About 1 Week To Install. And the problems began as soon as the installer left.

I began having extreme slow speed issues With the connection running running slightly faster than a old school 56k modem!

First thing i did was to call Digis and after about 45 minutes of hold time i spoke with someone and found that the antenna alignment was incorrect he then switched me to a different tower and things got somewhat better.

Through the several months that i had the connection i experienced multiple downtimes. some lasting 15 minutes and some lasting the majority of the day.

They call this unlimited service but enable what they call "Speed Protection Throttling" On All connections. And i am OK with this but the limits are extremely low 1-1.5 gig daily and 60gigs per month thats just way to low when i cant even get all of the necessary updates, drivers, and service packs for a fresh install. now when it goes into throttling mode it is so slow that it would take 2-3 minutes just to open a web page. Now this "Speed Protection Throttling" is suppose to reset at around midnight every night but there were a couple occasions that i had to call and complain to get it to reset because it didn't do it automatically.

And Finally i called to cancel my service because i decided to use Comcast and they tell me its going to be a month before they can come retrieve there equipment off the roof OK no big deal i don't care how long it sits there so now its been about 4 weeks since i canceled And they decided they were going to bill my credit card for another month of service $40.29 so another 2 phone calls to Digis 5 days later the money was refunded to my account.

So do yourself a favor and avoid Digis!

Comments:

Smallfry7 join:2007-01-25 Payson, UT	If only we could... avoid Digis, that is. Some of us have no choice. I post my reviews on here to hopefully give them feedback to create a better company and have happier customers.
	permalink · 2010-03-25 00:55:56 · ·