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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 141 days ago
 Sandy,Salt Lake,UT
 Contract price not specified.
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I have never had a more horrible experience. It was so awful, I've for the first time, actually sought out a forum where I could try and do anything to prevent future customers from the hassle I've endured. They are completely dishonest in shocking ways. I cancelled service after MONTHS of unreliable service at laughable speeds - IF i even had internet at all! I called multiple times with absolutely no fixes. FInally I cancelled service, just to be told a month later that I never cancelled. I spoke with customer service and multiple supervisors, told I would be credited - Only to get a call from a collection agency 5 MONTHS later! I called and they STILL wouldn't credit the account for $25 owed due to their mistake. So ridiculous. I can't believe what POOR internet service and POOR customer service they have! Please please look elsewhere when considering service - it's an unending nightmare with them.
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Review by (hidden by request)
(review was emailed from domain usu.edu)
lodged 304 days ago
- Smithfield,Cache,UT
- $60 per month
 Qwest "Fast to Install" "Installation is the beginning of your problems" "Bad company to deal with"
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Absolutely horrible on all counts! My service was constantly cutting out
and I was without phone service for months because they kept promising they
could see what the problem was, they were fixing it, they had sent a new box
in the mail, etc. Awful!!! Most dishonorable people hired as customer
service reps, pure lies. Anyway, finally cancelled in February. Am still get-
ting bills from them as of June. What is wrong with these people?!?
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.2 years ago
- Payson,Utah,UT
- Contract price not specified.
- "Not much. Shady practices changing service plans."
- "Poor Latency, Poor Bandwidth, unplanned outages, Poor weather no signal, They charge you when download cap is exceeded. SLOW"
- "Your better off getting DSL from Qwest."
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ISP DIGIS
Location: Elk Ridge Utah, 84651
Rating on scale of 1-10 : 2
Service was ok up until the beginning 2012. Digis brought back their
bandwidth cap. I called to inquire about the emails I received for
exceeding the cap. The rep informed me Digis sent an email to customers
inquiring if they would prefer to have their bandwidth speeds throttled
with no cap or blazing fast downloads with a 150GB cap and an additional
charge of $2 for every 10GB's after that. According to Digis people wanted
blazing fast speeds. I can tell you I never received an email inquiring my
feelings. I can also tell you the bandwidth is far from blazing. On a
friday night my bandwidth test results are 570KB down and 1.18mb up, with a
latency of 97ms. Trying to buffer video on Youtube is painful. Digis is
slow and inconsistent. Your better off getting DSL through centurylink.
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Review by jack_sprat 
member for 1.7 years, 5 visits, last login: 1 year ago
updated 1.3 years ago
- Woods Cross,Davis,UT
- $40 per month
- "A reasonable cost for the service they say they will provide"
- "They do not provide the service they sell yet continue to oversell thier product"
- "If I could find a similiar service for approximately the same cost I would drop them in a minute"
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Signed up for thier service about a year and a half ago. In the begenning it worked fairly well. Then the service began to get worse and worse and worse. Thier policy concerning throttleing is simply off scale and unreasonable. Windows has an update, now you cannot get a page to load because they have throttled your account. Find a movie you like and it is free to download, bad Idea because they willl throttle you until it takes 2 minutes for a page to load. Thier throttleing policy is 10 years out of date, yet they continue to do it. But the worst was yet to come ! About 6 months into using thier service, I became interested in Netflix and signed up and paid 6 months in advance. First few movies were poor quality (due to speed of ISP) but managed to watch them. Over the first month of Netflix, my download speed went from 5 GBPS to 3 GBPS plus severe throttleing for all other services. Netflix began stuttering and finally became useless. Using Digis's own speed test I watched thier download speed go from 5.5 to .05 GBPS. During this sever loss of speed I contacted tech support some 6 times. Always got little help but lots of excuses for Digis tech support. It took 2 months of my service being less than 1 GBPS and they finally sent out a technitian. It was on a saturday as I recall and the tech was driveing a beat up 1970 something pickup with a ladder in the back. His ability to speak in the english language was limited and he finally got in his truck and drove off assureing me the receiver was properly alligned and working just great. When he drove off, I check my download speed and found it to be considerably less than dial-up speed that I had some 20 years ago. After repeaded calling and tech support assuring me that all was fine, I called them and told them I was getting another ISP. They then offered me a reduced monthly billing of $5.00 per month until thier tower updates were completed. I did get the lower billing for a couple months and then it went right back to $40.00 per month. In talking to one of thier technitians that came I found out that thier backhall was so loaded they were loosing customers at an alarming rate. They said the tower would be completed at the end of November 2011 and it was. They gave me a free month while they offloaded customers to the new tower. I could not get on the new tower beause there were trees in the way of the signal. The service improved over the next few weeks and then suddenly began to decline as they again oversold thier services. I have talked to several Digis customers in my area only to find out they are having the same problems. Even though it is a reasonable price, it still is not worth what you are paying for it. If you are considering an inexpensive ISP and have a phone line into your home, get a good dial up account from a good provider. It is a lot cheeper than Digis Wireless and actually about the same DL speed as you will get with Digis. Its the oldest game in the world, set a low price and then sell it to tons of folks being aware that some will hang around no matter how bad it gets. I am looking for another ISP around the same price but cannot seem to find another in the area. Here is yet another reason to not use Digis Wireless as your ISP. I owed a bill of $87.17 for the month of December 2011. Mid month I made a payment of $35.00 which is all I could afford because of Christmas. My account showed an $87.17 balance due even though I had made the partial payment. Today I had enough money to pay the remainder of the bill ($52.17) I went online and clicked make a payment and put in my debit card info and click make payment, only to find out the way they have it setup it took the entire $87.17 out of my account and not the $52.17. I called them and explained the mistake. The nasty little office person told me if I were to stop the $87.17 payment, they would charge me $20.00 for a bad check charge. I explained that it was an online payment and she said "we really don't care, it a bad check" ............ Do you really want to do business with a company like Digis???????? DON'T SAY I DIDN'T WARN YOU ----- STAY AWAY FROM DIGIS WIRELESS Also known as JAB Wireless. This is thier complete address
DIGIS
782 S AUTOMALL DR STE C AM FORK,UT 84003-2692
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Review by motoxer913
member for 1.3 years, 3 visits, last login: 1.3 years ago
lodged 1.3 years ago
- Ogden,Weber,UT
- $45 per month
 about 5 days- "consistent 14+Mbs, 10ms ping, 3Mbs upload, reliable, good price"
- "must mount sat type dish to roof"
- "Amazing speeds and reliability for the money"
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I tried wireless providers in the past and had nothing but problems. Digis with their new 15Mbs/3Mbs plan has far exceeded my expectations of what wireless is capable of. My speeds are consistent with what I pay for and the ping times are faster than both DSL and Comcast I previously had. I am a very heavy "geek" internet user, my wife works for fortune 500 company from home office connected to VPN every day, netflix streaming, xbox gamer, large downloads, etc etc. I have had Digis for about 4 months now and I am 100% happy with them. Comcast is still my favorite ISP, but I cannot get them in my new home...Digis so far has been just as good as Comcast and in some ways (ping, cost) better.
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Review by grconner
member for 10.4 years, 96 visits, last login: 1.3 years ago
updated 1.3 years ago
- Mapleton,Utah,UT
- $75 per month
- about 6 days
- "Speed, technical support, price, phone"
- "inconsistent speed"
- "I could live with the inconsistent speed, which was always fast enough, but the flakey phone service killed it for me."
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I've had digis for two weeks now. The tech support is great, since you can leave your number and they call back in about 10 minutes. They seem to *really* know what is going on compared with Qwest tech support people.
For instance, when the system was first installed and I got the phone hooked up I was getting stuttering. The tech support lady first reset the frequency of my antenna and when that didn't work she went over all of the settings and realized the "quality of service" setting wasn't turned on. Now, realize I was *calling her on the stuttering phone*. She was able to change this setting (which completely solved the problem) with about a 5 second gap in the phone call that she warned me about -- but *the call never dropped*. I was completely impressed. The whole think took about 5 minutes, since I had used their tech support call back service.
A few days later I called about some speed inconsistencies I was seeing and they were concerned that I wasn't getting perfect speed so they sent out a technician two days later. Now my connection is normally (say 75% of the time) 100% of advertised speed (5 mbs up, 2 mbs down) instead of the 80-90% (3-4 mps up) I was getting before. They are very clear about throttling and download limits if you call them. It's very cheap to double the limits ($8 per month I think) so it's a no brainer. That gives you 120GB per month, which seems very reasonable. I downloaded a huge, 12GB, game file and it slowly degraded my speed as expected. Near the end of the download I hit the maximum daily hard limit and I was throttled down to a crawling 256kbs up and down. Guess what? Even at that speed I found the Digis service MUCH superior to Qwests 1.5mb service. Why? Because ping times and web page loads are still instantaneous even when Digis is at maximum throttle. Qwest was always an unbelievable slug. One other thing that made me happy was that even at maximum throttle, the Digis phone service still worked well even while browsing webpages and finishing the massive download. At about 1 am my throttling was reset and the download finished without a hitch. The quality of the Digis phone service is a big surprise, I only tried it on a lark since they have a 10 dollar trial for 30 days. I'm really liking it and plan to port my phone number over from Qwest. The quality is good and the price is great. I'm still a bit worried about phone quality degradation due to heavy traffic or internet outages somewhere in the system. We have cell phones so it's no longer a top tier priority. Only time will tell if the phone system reliability is up to the Qwest standard (which has always been absolutely perfect in the 23 years I've used them).
Notes:
1)This service apparently has been review under the incorrect name of DigisNetworks. The correct name is Digis.com.
2) It has been pointed out by some that Digis has a reputation of giving really good service for the first month or two and then not being as responsive later on. Thus this effusively positive review might not be completely indicative of the service I will get a few months from now. If things change for the worse, I will definitely edit this review.
3) Digis claims that within the next 6 months every Digis subscriber will be ported to the new Wi-Max technology with completely new hardware for no cost. The download speed will double to 10mb/s but the price will stay unchanged. I await this upgrade with great anticipation and a bit of skepticism.
Update:Jan 2012
Just canceled Digis to go back to Qwest/Century link. I can now get 20mb down 894k up and a *real* phone for $10 more than my Digis service (about 2 to 3mb down and 2mb up with crappy phone service). Overall they were pretty decent, for what I really wanted them for -- Netflix. I didn't really have much problem at all with the throttling because I paid the extra $8 a month for a bit more data. However the phone didn't ever work very well : people couldn't hear, and the porting process never worked correctly so people on AT&T couldn't call me -- weird.
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Review by BigBird12
member for 2.2 years, 0 visits, last login: 2.2 years ago
updated 2.2 years ago
- Boise,Ada,ID
- $35 per month
- about 2 days
- "Field Techs are awesome. Great download speed when working. Quick install. First month free."
- "How much room do I get to write? These guys really suck!"
- "When I can find someone this cheap, I will leave in a heartbeat!"
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Digis is trying to break into the market in the Boise, Idaho area. They have a good price for 7mbps service and 10 email addresses. All was good when I first started, but it didn't take long for the excitement to end.
I have documented calls to them every other week with speed issues. I recently went four days with my download speed running between .5 and .9! After normally running 4.95, this is very frustrating to say the least.
They always say that they are having tower issues and that techs are on site working on it. Well, I spoke with one of the field techs recently. He told me that there are a lot of unhappy customers in the Boise area; that this happens all the time. He told me that the problem is that their 7mbps is really put together with a 5mbps and a 2. The reason the speed goes down is because it simply cannot handle the volume, even though there are less then 200 users in the valley.
They told me when I signed up that they would be upgrading to 10mbps by the beginning of the year. The phone tech told me this week that it will happen in 3-4 months.
The field tech told me it would be at least a year due to their lack of funds. Over in other smaller, rural towns, they are already enjoying this upgrade. I asked him why they do it their, but not in the largest city in Idaho. He said that it is because they have over 1000 customers in those areas, but only about 160 here. I can see why! It is so annoying to have this happening on a regular basis.
He told me that he gets yelled at all day long by customers. He said, "If I didn't get the service for free, I wouldn't have it!"
HEY, DIGIS, WHAT DOES THAT SAY TO YOU ABOUT YOUR FREAKIN' LACK OF SERVICE WHEN YOUR OWN EMPLOYEES HATE IT? WAKE UP! BY THE TIME YOU GET AROUND TO FIXING THE PROBLEM, YOU WON'T STAND A CHANCE OF BREAKING INTO THE BOISE MARKET, BECAUSE YOUR NAME WILL BE MUD! WORD OF MOUTH IS A POWERFUL TOOL AND YOU ARE BLOWING A GREAT OPPORTUNITY SIMPLY BECAUSE YOU DON'T CARE!!!
They have a great incentive. If you get five people to sign up, your bill is only $10 a month for a year. I told the tech, "Why would I tell a friend to sign up for something they are going to be mad at me for suggesting?" He told me that is why Digis isn't growing very rapidly in the Treasure Valley.
The guys in the field are AWESOME! They really know their stuff and are the nicest guys you'll ever meet. I feel sorry for them. They are stuck and their own company won't do anything about it.
When you talk with the phone techs in Salt Lake City, Utah, they sound like they don't care one bit about you. We are small potatoes in their book. They don't even have a clue what they are destroying by not delivering goods to this area of over 600,000 people!
I read an earlier post about a guy who has had Digis for two weeks and loves them. I did too. But, your day is coming. Can't wait to read his next post about Digis!
Final thought. When I find time to do some research, I will definitely dump this joke of a service and get something that is reliable. Digis' service is consistently inconsistent!
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Review by GrandMasta
(review was emailed from domain comcast.net)
lodged 2.4 years ago
- Ogden,Weber,UT
- $40 per month
- "I can access the internet to write horrible reviews"
- "Throttling, DNS, Reliability"
- "1gb-2gb Daily limit is downright asinine."
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As others have said, Digis is worthless. My fist hurts from punching the satellite. Frequently goes down(multiple times hourly), the DNS is horrible and the throttling is the last straw. 1gb-2gb Daily limit is downright asinine. this is the year 2011, We have 3 computers, 2 laptops and countless other internet enabled toys at our disposal(all of which are pretty much worthless with this service).. I can use 2gb in my sleep.. I have been throttled to .50Mbps and if I keep downloading at a throttled 60k/s they slow me down to .20Mbps..Wow. un-usable garbage. I find myself not downloading stuff because it is too big and know I will be throttled for the remainder of the day or month even! Please do not buy this service. You can thank me later. *rant* over
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 | | Horrible Internet Never could I have ever imagined having so much trouble with an ISP. They are downright horrible. I have called and complained about slow speeds probably over 20 times since I have had their service. Everytime you call to complain, they throw out the old 'Our Engineers are currently working to solve the problem. As of right now, we have no estimated date as to when your speeds will be back to normal'. Bull Shiz. There is no date, because they can't fix it. They don't have engineers. That is complete garbage. Please do not go with Digis. | |
| | | Worst Internet ever Didgis is the worst ISP I have ever had. Goes down multiple times a day. You can't watch video almost at all. If you want Internet that sucks and is unreliable then get this, if you want good Internet, just look anywhere else | |
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Review by seaton
member for 7.8 years, 8 visits, last login: 2.5 years ago
lodged 2.5 years ago
- Spanish Fork,Utah,UT
- $50 per month
- (month by month)
- "consistent latency times 50ms ish. VOIP works great"
- "Throttling makes them worthless"
- "Worst internet ever !!!"
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My internet was worthless, I finally figured out I only had .25MB in both directions. A great unadvertised feature (throttling). ARRRGGGH. Try and find specifics about this on their website, you can't. The tech was baffled, said I had hit one limit, but that I should only be at half speed.
What good is 7mb (5 down, 2 up) if you can't use your bandwith. Download one movie, your over, use netflix frequently ? your over. Worse yet ? They throttle you for the rest of the dang month.
I have now made it my own personal vendeta to take as much business away from them as possible. I got a neighbor to go with direct communications. My friend just built a house he closes on next week, I already eliminated one customer for them, can't wait to take away more of em.
avoid digis at all cost, why pay for bandwidth that you can't even use.
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Review by farmer18
member for 5.7 years, 11 visits, last login: 2.3 years ago
lodged 2.6 years ago
- Springville,Utah,UT
- $41 per month
- about 1 days
- "For the price you get great speeds. Very reliable service. Throttle is reset nightly."
- "THROTTLE!!!! After 3gig download your internet speed is a slow crawl."
- "If you like gaming, browsing the internet. This is great. If you add downloading movies to that mix, then you might be hurting"
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Qwest is the big player out in my neighborhood. You can't get Comcast or Veracity. Qwest could only offer me the 1.5 plan, but my speeds were barely reaching above 1. Upload was a joke with Qwest.
The install process went fairly smooth. He was here at the house for a total of an hour running line and installing the equipment.
I was really surprised about how fast I was able to get up and going with these guys. Digis came out the next day to install. The advertised speed was almost dead on when I ran the speed test. The install price did hurt a little, $99, but in the long run I'll be saving money and getting better service.
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