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Review by Smallfry7 
UPDATED: 14 days ago
member for 2.8 years, 15 visits, last login: a few hours ago
 Payson,Utah,UT
 $40 per month
 "Static IPs! (finally)."
 "Throttling, Tech Support, Latency, Reliability"
 "Great when it works well, but that doesn't happen anymore."
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My plan is the 7Mbps (5Mbps download, 2Mbps upload). I have been with Digis on the 7mbps plan for almost 2 years.
I have probably made 50 calls to Digis in the last year. Their tech support isn't great and being on hold with the same elevator music for an hour each time I call is going to be the end of me. Lately, however, they answer the call within the first 5 minutes. I have called them so many times because they can't ever seem to understand what the problem is. I say "slow speeds" and unfailingly they will ask "Can you bypass the router?" You would think by the 50th call they would figure out that my router wasn't the problem. When they say they will call you back, it usually never happens. They have told me that at least 10 times and I have only gotten 2 calls back. At least 3 guys have stepped onto our roof and jiggled the antenna, but to no avail. Finally, they have sucked in their pride and taken the blame for the slow speeds. They even refunded us $10 dollars total for the problems. They say they will have all the issues fixed with a major wire they are putting in within the month. We will see.
EDIT: Those updates didn't work. EDIT 2: Even more updates. They are working. Speeds are looking good. UPDATE 3: Nope, more problems - they never refunded us more than that $10 dollars.
Alright, here is my situation. Digis guarantees 2.2mbps download speed on their 7mbps service. (by the way, most of what I am going to tell you, you can not find on their site. Trust me, I looked.) My download speeds used to range from .5-3.5 Mbps. Upload speeds are probably also guaranteed, and it is probably around 1mbps.
EDIT: I get speeds from 3.5-5.0 Mbps download now. UPDATE 2: I rarely gets speeds above 2mbps. They admit that the network is extremely congested and there is nothing they can do.
Next up, one of my biggest complaints: Throttling. The throttling policy is not stated in detail anywhere on the Digis website. For the 7mbps plan, one is throttled to a mere 1mbps download and .5 upload after only 1GB of transfer daily!!! And don't even dare to hit the 2GB mark in one day as you will be going so slow you'll wish you had dialup again. Digis also has another "no-throttling" plan, but it really isn't worth it, unless you are willing to pay an outrageous amount of money. They charge something like $5 a GB. The lower tier Digis service throttles after only 500mb. By my calculations, after 20 minutes of full usage on the higher tier service, you will be throttled.
Here is the thing... A Digis user can have up to 30GB a month without being throttled. Comcast users can go up to 250GB without any throttling nor caps. With Digis, one could never even hit 250GB because they would be hit with throttling so hard. They could only get up to 90GB, tops! Once again, trust me, I've tried. You can only squeeze 3GB out of Digis a day. Therefore... Digis is NOT unlimited Internet! Comcast, even with bandwidth caps, is so much more unlimited than Digis. Digis, it is the 21st century!
UPDATE: Comcast does have throttling, but it is soft. In other words, it only de-prioritizes your internet, not lowers your speed. It will only effect anyone during congested network times (which are said to happen only rarely).
EDIT: With better speeds, I have changed the review with a more positive tone. I have changed the "connection reliability" and "tech support" to 4/5. If I continue to achieve great speeds even during peak hours, I will change "connection reliability" to 5/5.
UPDATE 2: I am lowering pretty much most of the scores. Tech support has no knowledge that can help the knowledgeable customers. They never call up on any tickets that are submitted, even when they promise to have the problem solved the next day. I have waited a month for tickets to be answered, only to call back and they tell me the ticket was closed for an unknown reason.
UPDATE 3: Congestion is causing not only slow speeds, but is causing equipment to fail. What used to be great latency, has been replaced with a nightmare. Latency is always greater than 90ms for Cali, and it usually hovers around 200ms. In the afternoon, it can shoot up to 500ms. If you like this kind of latency, you should try switching to satellite. Their "Can be used for online gaming" just went from a deceitful marketing ploy to an utter lie.
UPDATE 4: Comcast getting strong signals in my area to allow us to hook up. We will see what happens. If so, then I say- Thank GOODNESS!
C'mon, Digis! The throttling is over the top!
By the way, for quick and easy information go to »twitter.com/digisnet
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Review by (hidden by request)
Posted: 1.3 years ago
(review was emailed from domain gmail.com)
Orem,Utah,UT
$40 per month
"Cheep"
"Bad connection. Bad service. Stupid policies."
"Avoid digis.net's service."
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After 6 years, I've finally terminated my agreement with Digis.net. For
the longest time, they were he only game in town and their service was
decent. I even referred two other people to them. Now, there are
other options in my area and with Digis's declining quality of service
and support, I finally made the switch.
My issues with Digis were:
1. Excruciatingly slow connection.
2. Aggressive bandwidth throttling.
3. Unreliable connection.
4. Sometimes unreasonable customer service and corporate policies.
5. Higher than average latency (80ms vs. 35ms from ComCast)
6. Webmail access over HTTP only. No HTTPS.
I won't bore you with technical details about my service. I will say
that it felt a lot like dial up a lot of the time. By the end, it
felt like we didn't really have internet. We just didn't bother
trying to use it.
To give you an idea of some of the oddities with their policies and
customer service, allow me to relate my cancellation story. I
canceled at the beginning of this month. They will not leave my
service active for the remainder of this billing cycle (which I've
already paid for). They will not refund a prorated amount equal to
the remainder of this billing cycle. So I paid for 30 days of service
that I can't use. They will not bend on this policy and I feel like
I'm being robbed.
Another silly policy is their bandwidth throttling. I offered to pay
for an upgraded account even though I can't get line-of-sight with a
faster access point. I just wanted the looser bandwidth throttling
that comes with an upgraded account and didn't mind the lowly 2MB
bandwidth. They wouldn't allow this arrangement.
I've only been with our new ISP for a matter of hours. It's like
going from dialup to broadband all over again.
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Review by (hidden by request)
Posted: 1.4 years ago
(review was emailed from domain omniture.com)
Orem,Utah,UT
$39 per month (month by month)
"Cheep."
"Very slow."
"It's cheep, slow, and only moderately reliable."
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Allow me to summarize my review for those of you who are in a hurry:
Years ago, digis rocked. Now they suck. They are bandwidth Nazis.
I used to love Digis. 5 or 6 years ago (2003) when we first signed up
they were a newer company and eager to please. They had their problems
but the speed was pretty good and the customer service was great. I
even recommended them to a few friends.
Fast-forward to now (2008). Their customer service is hit and miss.
Their service is getting slower by the month. (I'm not exaggerating.)
Their throttling is getting more aggressive. At first I thought it was
just growing pains, but the problems persist and continue to worsen.
At this point, I warn friends and coworkers to avoid Digis.
Allow me to expand on my saga a little. I'm in an area where Digis is
my only option. (Utopia skipped out house when they installed in our
neighborhood.) I tried to upgrade to Digis's premium service because it
has fewer bandwidth restrictions and looser caps, but I don't have line
of site for the higher speed access points. I offered to pay for the
premium service just so I could get the looser bandwidth caps on my
current access point, but they wouldn't allow it.
The plan I'm on currently has a monthly cap of 18 GB total. If I hit
that cap, I'm throttled to 256 kb down and 128 kb up.
The daily caps are as follows:
(Bandwidth usage -> down kb/up kb)
256 MB -> 1024/512
500 MB -> 512/256
1 GB -> 256/128
It's also very very important to mention that these are burst rates.
For sustained traffic, you'll see numbers much smaller than this. In
fact, you're lucky to get these speeds at all. It feels more like ISDN
most of the time.
In my case, I'm lucky to pull down 20 to 25 Kbps on a sustained
transfer. If I do use that kind of bandwidth, everything else halts.
No web browsing. Contrast this to a year ago when I could pull down 40
Kbps and higher without trying too hard. (I know... 40 Kbps isn't that
great.) It's just wacky. They keep getting slower.
If we use the internet a bunch during the day or the first half of the
month, it's throttled down so much that it may as well be dialup.
I have coworkers with Digis that have family at home using the internet
during the day. By the time they get home, the internet is throttled so
much it's virtually unusable. For those with bundled phone packages,
even the phone service starts getting choppy at times.
In short, avoid Digis. If you have another option, go with it. Even if
it's Comcast or something...
Followup comments:  
Intermittent
| Internet Doesn't work 10-12 Hours a day in last 3 Months First 2 months worked awesome, one day, i realized that many my neighbors installed Digis around my house.
Since then, disconnect and connect every 1-2 hours last 3 months.
I called customer service thousands of times, service man visited several times and changed Canopy. However, it still does not... | |
| agentbb007
join:2001-12-14
Provo, UT
| Mine sucks too My digis has really been sucking the last few days. I have a hard time even opening up the Digis home page lol.
Just curious is anyone else losing packets at the IP address "10.5.9.1"?
I'm in Lehi so maybe people in other areas go through a different router but here's how you can tell:
1. Click Start Run "Cmd", click ok.
2. In the command prompt type "ping 10.5.9.1 -n 100" and see if you get "Request timed out".
This IP address is my third hop and I'm getting about 25% packet loss, it's really unusable.... | |
| |
Steeeve
@digis.net | Re: Mine sucks too I'm getting about 25% packet loss to that address as well, although mine translates to 208.186.164.137 and it is my 5th hop. | |
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Review by jamman
Posted: 1.8 years ago
member for 1.8 years, 0 visits, last login: 1.8 years ago
Pleasant Grove,Utah,UT
$35 per month
 about 5 days
"none"
"Throttling, slow speeds and expensive for what is basicaly dial up!"
"Don't get this service!!!!"
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I had this service over 5 months now. at first i thought it was good, the speeds were decent but nothing like they had promised, i just figured it was because of the distance from the tower. so a month went by and i start getting really slow download speeds. I did a little digging on the internet and i found that they have this "throttling policy". what it is, is when you surpass your download limit they slow down your speed progressively accordingly to how far you have surpassed your monthly download limit! When i signed up for this they never mentioned anything about this. i like to download movies and play video games online so this was just not working, especially when at times i would get what dial-up speeds. not to mention that i share this service with everyone at my house and there are three computers in my home and all are being used extensively. Basically i hope to find a better isp before i leave this service so if anybody has any recommendations i would like to hear them. Thanks.
Followup comments:
kosimov
@comcast.net | Mr I have found COMCAST to be pretty good. I do not always get their top advertised speeds, and I don't download as much as you do, however, I have never seen a download go below 3 mbps. Good luck. | |
| itsirc
join:2008-05-07
Mapleton, UT
| Digis is very unreliable! We have had Digis for both phone and internet for 5 months now. We were charged over $100 for installation even though there was NO mention of that when I called to set up the service. Our connection is constantly going down. Several weeks ago it quit altogether. They sent someone out several days later (not cool when it's both your phone and internet not working) and he said, "Your radio is fried. I put up a new one." I told him that's weird because we hadn't lived here that long. Then several days ago it was down again. Same guy came out. Said the same thing! The radio is fried. Tells me they hardly ever see this, and now it's happened to us twice! He starts to say, "If it happens again . . . " and I finish his sentence with, " . . . we will be switching services." This is tiresome and annoying and I wouldn't recommend them to anyone! | |
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Review by devconv
UPDATED: 1.8 years ago
member for 3.3 years, 65 visits, last login: 1.8 years ago
South Jordan,Salt Lake,UT
$23 per month
"They do answer their phone"
"Connection slow, latency is high, this wireless technology is just BAD."
"You'd be better off with DSL or Cable"
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I have a 1000x1000kbps through my home owner's association since I live in a condo complex. I almost never get to this speed, Digis uses some wireless technology that in my experience is so much worse than DSL. The connection is very slow for streaming, latency is too high and fluctuates so much that gaming is almost impossible, and downloads are sometimes as bad as dial-up. It's really hard to find anything good to say about Digis. Maybe the only thing is that the customer service techs try to be helpful and have a good attitude, but the company, technology and service are so bad that I'm thinking of going back to DSL I would still have to pay for Digis through my condo fees, but I'm so fed up I might do that and try to lobby my condo association to get another ISP.
Skip Digis, you'd be better off with DSL or Cable.
Followup comments: frank236
join:2008-01-02
Barnegat, NJ | i'm glad YOU live in "UTAH" Say's it all | |
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Review by Beau6183
UPDATED: 1.9 years ago
member for 1.9 years, 5 visits, last login: 1.5 years ago
Eagle Mountain,Utah,UT
$34 per month
about 4 days
"Price, lowest (not low by any means) setup fee for wireless in Eagle Mountain"
"Oversaturated network, inconsistant speeds, REALLY low bandwidth cap (3gb I think), throttling, badd customer service, lies"
"You'd be better off with dial-up. Seriously."
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I've had Digis for a little over a year now. I originally went with them because they had the lowest of all WISPs in the valley, and had a 100% rebate over a few months. At the time RapidWave was too steep with the setup fee, and I'd heard nothing but nightmares about the city-provided DSL. I did hear a little about some other providers, but not enough to sell me on them. Digis seemed to be bigger and had a better startup deal. -- this is where the praise stops.
Let me preface by saying I do a LARGE amount of work via VPN and remote desktops. I require high-speed access that is consistent and reliable.
In the 14 months I've been with Digis, I've NEVER seen even half the speed they advertise (signed up for the 7mb service -- rarely see it above 2, averages at 1). I've sent many emails regarding this, even had them re-aim my antenna twice. They've told me I have a perfect signal in both directions so there's no reason I shouldn't have full speed.
They also throttle bandwidth on a daily basis. I still don't know what the cap is -- though I've heard it's 3gb. If I'd known this limitation I would never have signed up. When they do throttle you, it seems like it's at 128k max, and they don't inform you when you're being throttled.
It also seems they've oversaturated their network... come 6pm it slows from the already slow pace to unusable, and remains so till around 11pm. I've been told they're increasing infrastructure equipment to help with the load. I have no clue if they ever installed it, but if they have it's made no difference.
The support team can be very rude. I admit to being a bit angry on the phone a few times -- but if they would deliver a satisfying service I wouldn't have to call.
I'm switching to RapidWave tomorrow. The setup fee isn't as bad as it used to be (was $300, now $169). They're a bit more monthly, but they don't throttle or cap bandwidth. A couple friends use them and have had much better luck -- hoping to get some of that myself.
For reference I've both attached an example speed test. This is typical of what I'm getting. »/im/43265572/36528.png
Update:
So I called to cancel my account with Digis and found out some more unsettling information: They charge $35 to come remove their equipment from your house and they don't prorate already billed/collected payments. The equipment removal fee sucks, but it's cheaper than buying a ladder (my roof is unaccessible without one), but not proprating a refund? I was billed on 1/6/08 for Jan '08's service. I called on 1/9/08 to cancel. They told me the service would be immediately terminated, but the WON'T refund me back a prorated amount even though I'm not using the service. I offered to pay them $3.88 ($40 / month (31 days), 3 days = $3.88), they told me it wasn't their policy to do so.
I'm refuting charges, filing a BBB complaint and delivering a check for $3.88. If they charge me for anything else, I'll refute that too. Any bill sent will be returned. If they keep harassing me beyond that, I'll sick Bill Gephardt on them 
I WOULDN'T RECOMMEND DIGIS TO MY WORST ENEMY.
As an aside, I've had RapidWave for about 24 hours now. I'm already experiencing speeds that are at least 3x faster than the best I EVER had with Digis, and I'm paying for a "slower" service. The only thing negative I can say about RapidWave is they interfere with BitTorrent transfers, but that is to be expected with WISP.
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Review by amycjgrace
UPDATED: 1.9 years ago
member for 4.1 years, 4 visits, last login: 1.1 years ago
Lehi,Utah,UT
$30 per month
about 1 days
"Sucks, Sucks, Sucks"
"Outages, limits, zero tech support"
"Run away if you can"
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I used Digis for almost 5 years. For most of that time, I was very satisfied, and recommended them to tons of people. For a long time, connections speeds were good, and always seemed to be improving, customer service, although not stellar, was always satisfactory, and the value was excellent. Fast forward to about 1 and 1/2 years ago. I started at that point to get all kinds of connection problems. My mother, who had also used Digis for some time, also started having connection issues. She works for the State of Utah, and her job depends upon a solid web connection. For about 1 year she had no issues with Digis, then suddenly, she started having tons of problems. When she would call tech support, they would always blame her or her equipment (i.e. router) and pretty much end it there. She left them, and has gotten a lot more work done.
I remained with them for one important reason, they gave me a public IP address for just $5 more per month (although I've asked both qwest and comcast multiple times about the possibility of getting a public IP from them, no one seems to know, and I never get an answer). However, in November 2007, Digis committed the unpardonable. They started throttling bandwidth after 350 mb per day. I called them up to complain stating that I've had windows updates that were larger than that, and that it was a short sighted policy. They simply offered a plan that didn't throttle based on daily usage, but allowed 12 gb per month, and $5 for every gig over. All I heard was limits for me, and money for them.
Although no one from Digis will ever admit it, the reason they suck now is because they started buying up every other WISP in the area, and simply don't have the resources to manage them at all. My suggestion, don't bite off more than you can chew DIGIS!!
Anyway, I used to like Digis. This was originally done several years ago, and I've returned to amend it. I new use Rapidwave (Yeah, no limits at all, much faster and way more reliable, and a free public IP address for my web hosting needs). Thanks Rapidwave for being my internet salvation. By Digis. RIP.
Old Post from 2 1/2 years ago (when Digis was good):
I have had Digis for over two years now. Why? Because it rocks. In fact, It's been so good, I had it installed at my business too (the only other option I had there was ISDN through Qwest, very expensive, very slow, very poor). Digis has been phenomenal. I get Around 1.2 mbps download and 600 kbps upload. Sure there are faster speeds, but not for $25/month (if they exist, let me know). I do get very occasional outages (at most twice per month) and most last only minutes. Service is very reliable and tech support is always helpful. I signed up when I had no other options, but don’t think I would switch even if other options came up. It’s that good of service. My only complaint is the $5 / Gig over 3 Gb monthly usage. I often exceed my 3 Gb. Would love to see them offer unlimited bandwidth at same price. Service was so reliable, I set it up at my business in American Fork over a year ago. Only had one problem there. For about two weeks, had very poor service requiring multiple tech support calls. After two weeks, I got a call from tech support. They discovered that a firmware update to their equipment caused the poor service. They went back to former hardware drivers, and have had no problems since. And guess what, I didn’t get charged a penny for any calls or service since it was a problem on their end. I have only had service call once at my home in two years. My equipment was updated and cost only $35. Not bad really considering the costs at other ISPs. I quite honestly can’t understand the poor reviews here expect that people who have complaints are generally louder than satisfied customers. If you have no other broadband options, get Digis. If you have other broadband options, still get Digis. It’s the best. Equipement cost around $400 is a little pricey. However, when compared with the monthly saving over comcast, after 2 years I'm hundreds of dollars ahead.
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Review by mthayne
Posted: 2.6 years ago
member for 2.6 years, 0 visits, last login: 2.6 years ago
American Fork,Utah,UT
$35 per month (24 month contract)
"None that I can think of."
"Don't care about existing customers. Only interested in luring new customers."
"Bad customer support, Low speed. Intermittent."
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These guys don't have enough bandwidth to support their existing customer base. When they started promoting their VOIP they started throttling everyone so they could handle the VOIP traffic. I'd recommend testing your through-put if you are a Digis customer. Chances are you are being throttled way below what you're supposed to be getting. I'm paying for up to 7Mbps and I've been getting 500kbps for months. VOIP would be out of the question for me.
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Review by (hidden by request)
Posted: 2.9 years ago
(review was emailed from domain tooley.org)
American Fork,Utah,UT
$34 per month
"friendly installers"
"Long Support Hold Times, Long Service Outages, High Hardware Costs for new Customers"
"Ignore the promises and fancy marketing."
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I will add my sad story to the growing list of dissatisfied customers of
DIGIS. I am located in Highland Ut and originally subscribed to WavePoint
for wireless broadband about 6 months ago. DIGIS was able to purchase
WavePoint about two or three months ago and I became a customer of DIGIS.
Immediately after the switch my throughput speeds dropped. Calls and emails
to support went unanswered until I filed a complaint with the Better
Business Bureau. They sent someone out and realigned my dish for a slight
improvement in speed, but still less than half the advertised speed.
Two weeks later my network connection dropped. When I called because again
my emails were ignored, I was given to 2nd tier support who promised to work
on my problem. I called again later in the day and was told that he would
work on it over the weekend. I called again on Saturday and was told there
was a problem with my subnet and it would be down indefinitely. Three days
later service was restored(nearly a week after the disruption).
Now it seems my VOIP service was disabled by the fix to the network. My VOIP
router works fine from my office but not from home. I am waiting again for
customer support after three unanswered emails. The wait on the support line
is usually an hour and then someone who doesn't know much about anything
tells you to power cycle everything before you can talk to 2nd tier.
I think it would be easy for someone to take over the wireless broadband
market in North Utah County. It is criminal what guys are calling a
"service". At least I didn't get hammered with their outrageous hardware
fees.
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Review by shaneb_007
Posted: 3.2 years ago
member for 3.2 years, 1 visits, last login: 3.2 years ago
Eagle Mountain,Utah,UT
$35 per month (month by month)
"Good installation staff, quick time to delivery, good content filter"
"Service sucks, customer service sux, totally unreliable"
"DON'T BUY THIS SERVICE for any serious use"
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If you’re a part time internet user and you want to be able to check email and genealogy its fine. However if like me you want to actually use a consistent connection chose someone else. I've been on the service for well over a year and I've had great experiences till I actually tried to start using it for anything important.
My problems were as follows:
1. I purchased a static IP to try and connect to my computer from out in the world. Yea right, service is so unreliable I can't keep a connection going. (Something I've been able to use with EVERY OTHER ISP ON THE PLANET). I
Requested not to be billed for this which after 6 months hasn't been resolved.
2. Called today to talk about why my connection was going down. HAHAH they said sir you've purchased a 1mb burstible line. I said ... Ummm ok what does that have to do with a reliable connection. Well basically they said at that point that they can't guarantee my connection status without upgrading my equipment. But wait?? I just spent $300.00 on this equipment just over a year ago. Well this is new and better equipment he said. They are going to come out and install the new equipment now however now I have to pay an additional $5.00 a month for "equipment rental” WHAT A GREAT WAY TO SERVICE YOUR CUSTOMER.
3.Customer service and support is a joke. No help at all. I've had this problem since almost the beginning however I just stopped trying to make it work to save my sanity.
BOTTOM LINE- I can't connect to remote servers for more then a few min, I can't play online games, my connection drops more then15-20 times in an hour, they have good incentives for referrals but I'll never refer anyone again. EVER.
I've been an IT Network Consultant for over 6 years and I've never had to deal with an ISP this shoddy EVER. I'm researching alternatives currently.
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Digis
Good Post