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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 108 days ago
 Sandy,Salt Lake,UT
 Contract price not specified.
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I have never had a more horrible experience. It was so awful, I've for the first time, actually sought out a forum where I could try and do anything to prevent future customers from the hassle I've endured. They are completely dishonest in shocking ways. I cancelled service after MONTHS of unreliable service at laughable speeds - IF i even had internet at all! I called multiple times with absolutely no fixes. FInally I cancelled service, just to be told a month later that I never cancelled. I spoke with customer service and multiple supervisors, told I would be credited - Only to get a call from a collection agency 5 MONTHS later! I called and they STILL wouldn't credit the account for $25 owed due to their mistake. So ridiculous. I can't believe what POOR internet service and POOR customer service they have! Please please look elsewhere when considering service - it's an unending nightmare with them.
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Review by (hidden by request)
(review was emailed from domain usu.edu)
lodged 272 days ago
- Smithfield,Cache,UT
- $60 per month
 Qwest "Fast to Install" "Installation is the beginning of your problems" "Bad company to deal with"
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Absolutely horrible on all counts! My service was constantly cutting out
and I was without phone service for months because they kept promising they
could see what the problem was, they were fixing it, they had sent a new box
in the mail, etc. Awful!!! Most dishonorable people hired as customer
service reps, pure lies. Anyway, finally cancelled in February. Am still get-
ting bills from them as of June. What is wrong with these people?!?
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.1 years ago
- Payson,Utah,UT
- Contract price not specified.
- "Not much. Shady practices changing service plans."
- "Poor Latency, Poor Bandwidth, unplanned outages, Poor weather no signal, They charge you when download cap is exceeded. SLOW"
- "Your better off getting DSL from Qwest."
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ISP DIGIS
Location: Elk Ridge Utah, 84651
Rating on scale of 1-10 : 2
Service was ok up until the beginning 2012. Digis brought back their
bandwidth cap. I called to inquire about the emails I received for
exceeding the cap. The rep informed me Digis sent an email to customers
inquiring if they would prefer to have their bandwidth speeds throttled
with no cap or blazing fast downloads with a 150GB cap and an additional
charge of $2 for every 10GB's after that. According to Digis people wanted
blazing fast speeds. I can tell you I never received an email inquiring my
feelings. I can also tell you the bandwidth is far from blazing. On a
friday night my bandwidth test results are 570KB down and 1.18mb up, with a
latency of 97ms. Trying to buffer video on Youtube is painful. Digis is
slow and inconsistent. Your better off getting DSL through centurylink.
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Review by BigBird12 
member for 2.1 years, 0 visits, last login: 2.1 years ago
updated 2.1 years ago
- Boise,Ada,ID
- $35 per month
 about 2 days- "Field Techs are awesome. Great download speed when working. Quick install. First month free."
- "How much room do I get to write? These guys really suck!"
- "When I can find someone this cheap, I will leave in a heartbeat!"
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Digis is trying to break into the market in the Boise, Idaho area. They have a good price for 7mbps service and 10 email addresses. All was good when I first started, but it didn't take long for the excitement to end.
I have documented calls to them every other week with speed issues. I recently went four days with my download speed running between .5 and .9! After normally running 4.95, this is very frustrating to say the least.
They always say that they are having tower issues and that techs are on site working on it. Well, I spoke with one of the field techs recently. He told me that there are a lot of unhappy customers in the Boise area; that this happens all the time. He told me that the problem is that their 7mbps is really put together with a 5mbps and a 2. The reason the speed goes down is because it simply cannot handle the volume, even though there are less then 200 users in the valley.
They told me when I signed up that they would be upgrading to 10mbps by the beginning of the year. The phone tech told me this week that it will happen in 3-4 months.
The field tech told me it would be at least a year due to their lack of funds. Over in other smaller, rural towns, they are already enjoying this upgrade. I asked him why they do it their, but not in the largest city in Idaho. He said that it is because they have over 1000 customers in those areas, but only about 160 here. I can see why! It is so annoying to have this happening on a regular basis.
He told me that he gets yelled at all day long by customers. He said, "If I didn't get the service for free, I wouldn't have it!"
HEY, DIGIS, WHAT DOES THAT SAY TO YOU ABOUT YOUR FREAKIN' LACK OF SERVICE WHEN YOUR OWN EMPLOYEES HATE IT? WAKE UP! BY THE TIME YOU GET AROUND TO FIXING THE PROBLEM, YOU WON'T STAND A CHANCE OF BREAKING INTO THE BOISE MARKET, BECAUSE YOUR NAME WILL BE MUD! WORD OF MOUTH IS A POWERFUL TOOL AND YOU ARE BLOWING A GREAT OPPORTUNITY SIMPLY BECAUSE YOU DON'T CARE!!!
They have a great incentive. If you get five people to sign up, your bill is only $10 a month for a year. I told the tech, "Why would I tell a friend to sign up for something they are going to be mad at me for suggesting?" He told me that is why Digis isn't growing very rapidly in the Treasure Valley.
The guys in the field are AWESOME! They really know their stuff and are the nicest guys you'll ever meet. I feel sorry for them. They are stuck and their own company won't do anything about it.
When you talk with the phone techs in Salt Lake City, Utah, they sound like they don't care one bit about you. We are small potatoes in their book. They don't even have a clue what they are destroying by not delivering goods to this area of over 600,000 people!
I read an earlier post about a guy who has had Digis for two weeks and loves them. I did too. But, your day is coming. Can't wait to read his next post about Digis!
Final thought. When I find time to do some research, I will definitely dump this joke of a service and get something that is reliable. Digis' service is consistently inconsistent!
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Review by GrandMasta
(review was emailed from domain comcast.net)
lodged 2.3 years ago
- Ogden,Weber,UT
- $40 per month
- "I can access the internet to write horrible reviews"
- "Throttling, DNS, Reliability"
- "1gb-2gb Daily limit is downright asinine."
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As others have said, Digis is worthless. My fist hurts from punching the satellite. Frequently goes down(multiple times hourly), the DNS is horrible and the throttling is the last straw. 1gb-2gb Daily limit is downright asinine. this is the year 2011, We have 3 computers, 2 laptops and countless other internet enabled toys at our disposal(all of which are pretty much worthless with this service).. I can use 2gb in my sleep.. I have been throttled to .50Mbps and if I keep downloading at a throttled 60k/s they slow me down to .20Mbps..Wow. un-usable garbage. I find myself not downloading stuff because it is too big and know I will be throttled for the remainder of the day or month even! Please do not buy this service. You can thank me later. *rant* over
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 | | Horrible Internet Never could I have ever imagined having so much trouble with an ISP. They are downright horrible. I have called and complained about slow speeds probably over 20 times since I have had their service. Everytime you call to complain, they throw out the old 'Our Engineers are currently working to solve the problem. As of right now, we have no estimated date as to when your speeds will be back to normal'. Bull Shiz. There is no date, because they can't fix it. They don't have engineers. That is complete garbage. Please do not go with Digis. | |
| | | Worst Internet ever Didgis is the worst ISP I have ever had. Goes down multiple times a day. You can't watch video almost at all. If you want Internet that sucks and is unreliable then get this, if you want good Internet, just look anywhere else | |
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Review by diegowarrior
member for 3.2 years, 1 visits, last login: 1.9 years ago
updated 2.9 years ago
- Eagle Mountain,Utah,UT
- $40 per month
- "Friendly support, low price"
- "low speed, not as advertised, speed cap with throttling"
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I've had Digis.net for about 4 months, 7 mb connection (5 down 2 up), but I nearly never had that speed.
I complained a couple of times and the same day the speed went up, but I don't want to have to call them almost every day to get the speed increased.
After like 1 month the connection died so I had to call them and they sent someone I think no more than 2 days later who changed the radio, he said it had died, I didn't have to pay for anything and they apologized, but I still didn't have service for those days...
The speed is not as they advertise it, I check my speed at www.speedtest.net very often, you can see some of the history of the results and judge by yourselves, I would put it all, but I don't know how:
»www.speedtest.net/result/713015053.png
»www.speedtest.net/result/715714117.png
»www.speedtest.net/result/697146773.png
There was once that I downloaded one dvd and they cut my speed really bad, I called them and they said I had used the maximum bandwidth but that at midnight it was going to go back to normal. It went back to normal but still was slow, and I like to stream TV at night from hulu, that's why I got the 5 mb down connection, but lately it has been very bad, I think is a shared connection because the speed is usually very slow at night and faster in the mornings. The average speed is about 1 mb down, so I'm tired of having to watch how much do I use the internet and to pay for what I am not getting, so I'm switching companies, I'm getting 12 mb from a different company, I'll review them when I'll have the service.
Good luck.
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 Review by dznutz1977
member for 10.2 years, 1920 visits, last login: 2.6 years ago
updated 3.3 years ago
- Riverton,Salt Lake,UT
- $40 per month
- about 7 days
- "None"
- "Poor Cust Service"
- "Not Worth Having"
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Order Took About 1 Week To Install. And the problems began as soon as the installer left.
I began having extreme slow speed issues With the connection running running slightly faster than a old school 56k modem!
First thing i did was to call Digis and after about 45 minutes of hold time i spoke with someone and found that the antenna alignment was incorrect he then switched me to a different tower and things got somewhat better.
Through the several months that i had the connection i experienced multiple downtimes. some lasting 15 minutes and some lasting the majority of the day.
They call this unlimited service but enable what they call "Speed Protection Throttling" On All connections. And i am OK with this but the limits are extremely low 1-1.5 gig daily and 60gigs per month thats just way to low when i cant even get all of the necessary updates, drivers, and service packs for a fresh install. now when it goes into throttling mode it is so slow that it would take 2-3 minutes just to open a web page. Now this "Speed Protection Throttling" is suppose to reset at around midnight every night but there were a couple occasions that i had to call and complain to get it to reset because it didn't do it automatically.
And Finally i called to cancel my service because i decided to use Comcast and they tell me its going to be a month before they can come retrieve there equipment off the roof OK no big deal i don't care how long it sits there so now its been about 4 weeks since i canceled And they decided they were going to bill my credit card for another month of service $40.29 so another 2 phone calls to Digis 5 days later the money was refunded to my account.
So do yourself a favor and avoid Digis!
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 4.7 years ago
- Orem,Utah,UT
- $40 per month
- "Cheep"
- "Bad connection. Bad service. Stupid policies."
- "Avoid digis.net's service."
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After 6 years, I've finally terminated my agreement with Digis.net. For
the longest time, they were he only game in town and their service was
decent. I even referred two other people to them. Now, there are
other options in my area and with Digis's declining quality of service
and support, I finally made the switch.
My issues with Digis were:
1. Excruciatingly slow connection.
2. Aggressive bandwidth throttling.
3. Unreliable connection.
4. Sometimes unreasonable customer service and corporate policies.
5. Higher than average latency (80ms vs. 35ms from ComCast)
6. Webmail access over HTTP only. No HTTPS.
I won't bore you with technical details about my service. I will say
that it felt a lot like dial up a lot of the time. By the end, it
felt like we didn't really have internet. We just didn't bother
trying to use it.
To give you an idea of some of the oddities with their policies and
customer service, allow me to relate my cancellation story. I
canceled at the beginning of this month. They will not leave my
service active for the remainder of this billing cycle (which I've
already paid for). They will not refund a prorated amount equal to
the remainder of this billing cycle. So I paid for 30 days of service
that I can't use. They will not bend on this policy and I feel like
I'm being robbed.
Another silly policy is their bandwidth throttling. I offered to pay
for an upgraded account even though I can't get line-of-sight with a
faster access point. I just wanted the looser bandwidth throttling
that comes with an upgraded account and didn't mind the lowly 2MB
bandwidth. They wouldn't allow this arrangement.
I've only been with our new ISP for a matter of hours. It's like
going from dialup to broadband all over again.
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Review by (hidden by request)
(review was emailed from domain omniture.com)
lodged 4.9 years ago
- Orem,Utah,UT
- $39 per month
- (month by month)
- "Cheep."
- "Very slow."
- "It's cheep, slow, and only moderately reliable."
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Allow me to summarize my review for those of you who are in a hurry:
Years ago, digis rocked. Now they suck. They are bandwidth Nazis.
I used to love Digis. 5 or 6 years ago (2003) when we first signed up
they were a newer company and eager to please. They had their problems
but the speed was pretty good and the customer service was great. I
even recommended them to a few friends.
Fast-forward to now (2008). Their customer service is hit and miss.
Their service is getting slower by the month. (I'm not exaggerating.)
Their throttling is getting more aggressive. At first I thought it was
just growing pains, but the problems persist and continue to worsen.
At this point, I warn friends and coworkers to avoid Digis.
Allow me to expand on my saga a little. I'm in an area where Digis is
my only option. (Utopia skipped out house when they installed in our
neighborhood.) I tried to upgrade to Digis's premium service because it
has fewer bandwidth restrictions and looser caps, but I don't have line
of site for the higher speed access points. I offered to pay for the
premium service just so I could get the looser bandwidth caps on my
current access point, but they wouldn't allow it.
The plan I'm on currently has a monthly cap of 18 GB total. If I hit
that cap, I'm throttled to 256 kb down and 128 kb up.
The daily caps are as follows:
(Bandwidth usage -> down kb/up kb)
256 MB -> 1024/512
500 MB -> 512/256
1 GB -> 256/128
It's also very very important to mention that these are burst rates.
For sustained traffic, you'll see numbers much smaller than this. In
fact, you're lucky to get these speeds at all. It feels more like ISDN
most of the time.
In my case, I'm lucky to pull down 20 to 25 Kbps on a sustained
transfer. If I do use that kind of bandwidth, everything else halts.
No web browsing. Contrast this to a year ago when I could pull down 40
Kbps and higher without trying too hard. (I know... 40 Kbps isn't that
great.) It's just wacky. They keep getting slower.
If we use the internet a bunch during the day or the first half of the
month, it's throttled down so much that it may as well be dialup.
I have coworkers with Digis that have family at home using the internet
during the day. By the time they get home, the internet is throttled so
much it's virtually unusable. For those with bundled phone packages,
even the phone service starts getting choppy at times.
In short, avoid Digis. If you have another option, go with it. Even if
it's Comcast or something...
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Review by jamman
member for 5.2 years, 0 visits, last login: 5.2 years ago
lodged 5.2 years ago
- Pleasant Grove,Utah,UT
- $35 per month
- about 5 days
- "none"
- "Throttling, slow speeds and expensive for what is basicaly dial up!"
- "Don't get this service!!!!"
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I had this service over 5 months now. at first i thought it was good, the speeds were decent but nothing like they had promised, i just figured it was because of the distance from the tower. so a month went by and i start getting really slow download speeds. I did a little digging on the internet and i found that they have this "throttling policy". what it is, is when you surpass your download limit they slow down your speed progressively accordingly to how far you have surpassed your monthly download limit! When i signed up for this they never mentioned anything about this. i like to download movies and play video games online so this was just not working, especially when at times i would get what dial-up speeds. not to mention that i share this service with everyone at my house and there are three computers in my home and all are being used extensively. Basically i hope to find a better isp before i leave this service so if anybody has any recommendations i would like to hear them. Thanks.
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