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Review by bonalymac 
Posted: 265 days ago
member for 265 days, 0 visits, last login: 265 days ago
 undisclosed location
 Contract price not specified.
 "Actual line service pretty good and very reliable, Never lose service"
 "help system poor"
 "Would reccommend"
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8 M order at £23 PER MTH
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Review by mimjed
UPDATED: 315 days ago
member for 319 days, 1 visits, last login: 315 days ago
LE17 6NA
$29 per month
"fairly reliable connection."
"poor speeds, even poorer customer service, lots of false claims."
"one to miss."
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the only reason i changed to bt was because i wanted bt vision. big mistake. i ordered the full works 8mb broadband, home hub 2, bt vision (gold) and a mobile. i was told from initial line tests i would be able to receive around 6.5mb/s....although i did not believe this i was assured this was the case.
then everything started to go wrong items missing from boxes, boxes not turning up, delays on line connection, poor speed when running.
after several hours of wasted phone calls i was put through to a different department who said they would stabilise my line and all my problems would be solved....err no several more hours of wasted phone calls being told my download speed is actually 8128kb/s and im told there must be a fault with my line.
but i already gave them a bt speed test from the test socket where i saw a huge increase of less than 50kb/s bringing me up to a grand total of around 600kb/s. a speed test on any other site reveals a much lower speed, and yet im supposed to believe its my fault and i need to pay over £100 call out charge and £99 an hour labour for some bloke to scratch his ass and feed me more lies....blow me ill go somewhere else!!
on the whole all i can say is steer well clear of large companies and go for the small fries. they are more greatful for your business and have time to fix your problems. odds are on they are local to you so you wont be patched through to india when you have a problem.
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 Review by armourer
Posted: 1.2 years ago
member for 5.6 years, 435 visits, last login: 15 days ago
England
$40 per month (12 month contract)
"Never been unable to connect"
"Cost and Tech Support is in India"
"It's OK"
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BT Home Hub router and Phone supplied.
Tech support has always been able to sort any problem out.
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 Review by wonko3fc
UPDATED: 1.2 years ago
member for 8.5 years, 2578 visits, last login: a few hours ago
UK
$5 per month (month by month)
 about 10 days
"Good call quality and price structure"
"Great when it works - pray it never goes wrong support is almost non-existant"
"More for the enthusiastic armature or professional than the home user."
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When this was first offered as a service way back in 2002/3, I became an early adopter on their UK launch trial.
Getting set up was reasonably painless although obtaining support to allow the then CISCO telephone adaptor to pass through the firewall was a near impossibility. As it turned out, you don’t need to open some 3,000 plus ports as the nice lady suggested to make it work, just port 69. Yet to this day the technical staff appear oblivious to this.
Okay, so it was early technology and problems were to be expected. What wasn’t really expected was the comprehensive lack of support from the incumbent telephone operator in the UK
Essentially, there is next to no support for the service at all and even less if you are not a BT Broadband customer/subscriber. As a Cable subscriber, I am then, the target audience for the service and to this day, I engage in interesting conversations with the ‘customer services’ people who always want to blame third party routers for anything when they learn it is not a BT Home Hub!
However, perseverance and many-many months of refunded bills later, the service is, at best, still flaky. To be honest, when it works, it is first class the call quality is excellent and on a par with my land line. Tariffs are as cheep as they come from the market research I’ve gathered from within the UK and the service offerings call divert, blocking etc are easy to use on the web site, that, whilst constantly changing from one year to the next is still navigable.
Another unexpected surprise was the forced change of server and subsequent telephone number as year or so ago. This is as a result of a technology uplift but it did impact on the service to which, regaining it was another trial of patience and frustration. It didn’t help that about three years ago, they outsourced the call centre support to India where, for the best will in the world, these good people have a very limited understanding of English and next to none of the UK telecom market.
The telephone adaptor has also changed several times as well, each time being replaced by a later and allegedly greater unit, currently a BT Voyager 10V.
These in turn have also had problems and faults both hardware and software requiring replacement units. To cut a long story short, there are/were different models of these with non-flash able firmware/middleware that needed uplifting to a more recent unit.
That said, various units were dispatched and did arrive in reasonable timeframes with various degrees of instruction on how to re-configure, given that the web site address had also changed – this they neglected to inform the customer of.
However, once again, jumping through all the hoops did eventually result in a working service.
I have to say, on balance, if I was offered the same service’s for the same price from another provider, I would have jumped ship a long time ago – the hassle factor alone is just not worth it. Yet I stay. Why? Well for the vast majority of the time, the service is functioning and actually very, very good. But! Be afraid, be very afraid if anything goes wrong. Your patience will be tested to the limit and I would suggest that the unit has more chance of being forced through the nearest window than the service returned – unless you have the patience of a saint and then some!
This is why I believe the service, whilst good when working, is probably better for the enthusiastic amateur or IT professional than the wider domestic market – for which it is aimed. IF they recovered the call centre to the UK, offered a fault resolution path to customers and have a responsive customer support, then yes, it would be well worth paying for.
MMmmmmm having been prompted by a system message, I was shocked to learn of the 200 days since I posted this. Still, having reviewed, I still feel the same way. However, various call packages have changed in the UK in the last year or so and as such; I no longer feel that the price structure is competitive in that the same discounts and similar pricing can be obtained from the generic BT domestic land-line.
Triple and quad play services from various ISPs also make it less attractive than it used to be. As such, I can’t really recommend this service as a viable product any longer, unless you particularly want a VoIP service from BT.
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Review by MickyDuff
Posted: 1.4 years ago
member for 1.5 years, 2 visits, last login: 1.4 years ago
dl13 5dd
$26 per month (18 month contract)
about 5 days
"Unlimited"
"Tech Support"
"Good until you hit a problem then beware tech support is not that good"
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I joined BT due to having a BT telephone line, i never really looked into other providers and had no problems after joining. I upgraded from 1gb to 2gb speed with no problems then upto 8gb connection everything went smoothly until i moved house then my problems started i had 6 golive dates over a 3 month period and tech support didnt really have a answer why. i have now been with BT Broadband for 3 years and until now had very little problems until i joined btyahoo webhosting to make and run a website for my local football team as of late i cannot access the site btyahoo say the site is working fine all there settings are correct and it is a tranlusant problem due to my ip provider ( BT Broadband ) after many emails and phone calls i now seem to be going round in circles for example the first reply to my email was a "sorry your having problems please keep all the information screen shot etc and send them in" 10 emails later i recieve the same email back as if my other 9 emails have been tottally ignored. i now have bt broadband saying the problem lies with btyahoo and the issue is irresolveable even though i have explained that anyone else who has problems with my website seems to also be with BT Broadband and that anyone with other providers have no problems connecting to it at all. The only other thing to mention is i have the unlimited package option 3 they have also put a speed restriction on my line between 6pm and 11pm when i asked why they say its the fair use policy which i totally disagree with as im paying for the full package
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Review by AVsdoyle
Posted: 1.7 years ago
member for 7.9 years, 468 visits, last login: 3 days ago
UK
$25 per month (12 month contract)
about 7 days
"Reliable service in a rural location but need netgear router"
"Off-shore help desks are variable"
"Worth considering"
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It took a while to get back on line after a lighting strike but it was a severe event - punched hole in neighbour's roof (slate tiles in UK) not shingles!
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Review by lozenge254
UPDATED: 1.8 years ago
member for 2.5 years, 9 visits, last login: 1.7 years ago
Beverly Hills,Los Angeles,CA
$32 per month (18 month contract)
about 5 days
"Surfing is OK"
"Anything else is gimped"
"Its cr@p, and the sales people lie through their teeth."
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I am absolutely appalled with this service. When I ordered I specifically asked if there were any port restrictions or bandwidth restrictions and I was blatantly lied to. From 4 p.m. till 12 p.m. P2P will not go over 25 kps which is an absolute joke. When I signed up I was told I would get 6.5 Mpbs,. the reality is 4 Mpbs. When I call tech support I inevitably end up in New Delhi or Calcutta, talking to a guy/girl who is obviously reading out of the "Internet for Dummies" playbook.
I am not a native of this country and I have to say that what most of these businesses are doing is down right fraudulent and I'm not sure why no one is calling them out on it. I was with Virgin before and their marketing campaign for their XL service (Cable) is in big bold letters "UNLIMITED USAGE", and then in small print, you can see the truth, which is that there is nothing unlimited about it. Its very much the same thing as me telling you I've sold you a Ferrari but when you show up on the lot, I hand you the keys to a Lada.
STAY AWAY!
PS : They use a software/hardware package called Ellacoya, which is similar to Sandvine. These programs exist to limit P2P traffic which is outright proof that BT sales people lie through their teeth.
EDIT - Not only do they limit P2P traffic between 3 p.m. and 2 a.m. (it has increased from 4 p.m. through 12 a.m). They are now limiting EVERYTHING from these times. Trying to download anything between these times results in speeds of maximum 50 kb/ps and is usually lower (this is on an 8 Meg line).
Something really has to be done about these liars as they still insist they do not do ANYTHING to limit bandwidth on their sales calls. Myself, and many colleagues have placed calls to the sales department and they are insistent that they do not limit bandwidth in any way.
Followup comments:  
andro
@btcentralplus.com
| bt behind you all the m8
last month they wanted me to renew some girl frm pakistan was phoning our house2-3 a day so i asked wat xtrs can thy give me thy prmise a blk box and digiphone if i sign4 18 months so like an idiot i did when the stuff was suppossefd 2 arrive nothing tried to call them my phone ran out of battery before they would answer 5 tmes this happend then1 night they answerd in 3and a half hours so put my gripe to them they denied putting m e on 18months and i dont qualfy 4 the black box jesus other companys giving away laptops never again never | |
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Belunder
@bell.ca | Lightyears ahead of Canadian internet service A Canadian could only dream of internet service that good. Our country has gone back to the dark ages of the internet. | |
| | lozenge254
join:2007-05-24
Beverly Hills, CA | Re: Lightyears ahead of Canadian internet service Im a canadian living in the UK. When I left Canada, the ISP situation was ok but after doing some reading I realise that it really is in a dire state. | |
| | | lozenge254
join:2007-05-24
Beverly Hills, CA | Re: Lightyears ahead of Canadian internet service ** Update **
Between 3 p.m. and 2 a.m. 12Kbp/s on a standard download from Nvidia's website.
What a joke. | |
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Review by jevan23
Posted: 2 years ago
member for 3.8 years, 66 visits, last login: 359 days ago
undisclosed location
$30 per month (18 month contract)
about 7 days
"The Hub is good looking"
"Almost every thing"
"i dont even know boardband on bt"
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BT = Joke Broadband goes down every week
they packet shape every thing even legal Bittorent downloads only time is when they are not looking lol don't bother if you want speedy internet
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 Review by Dewi
Posted: 2 years ago
member for 8.2 years, 2562 visits, last login: 22 days ago
united kingd
$50 per month (18 month contract)
about 14 days
"Free hub/wireless router"
"Slow on peak times, charge you for support, long hold times, hub phone crashes"
"Not very worthwhile"
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I've had BT for about 2 months. After spending hours upon hours on hold, I finally managed to get them to fix a fault at the exchange. I found out they had been charging me for the call. They refuse to remove the charges.
The speed is good in the day: 6.5 Mbs, but dribbles into complete oblivion on weekends and evenings. Not even > 1MB. Hold times to BT are fantasically long. 1 hour+ and all the time you are being charged.
Ping times are pretty solid. There is a free wireless hub, and BT talk phone. The phone just constantly crashes and has become nothing more than an ornament.
Terrible service. Not even mediocre and adequate. And to cap it off, Ofcom does not deal with individual disputes.
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Review by bawbag
UPDATED: 2 years ago
member for 7.2 years, 98 visits, last login: 1.8 years ago
UK
$60 per month (12 month contract)
"None, Very poor speed & very poor customer service"
"The whole Bt experience"
"Puntang !!!!"
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Speed is OK to begin, then drops off the very quickly to near dial up speeds, then when you phone the customer services dept, they go through the usual script !!
Was told it could take up to ten day's to re-build download speed !!!
Line can support downloads in excess 4500, but get between 250 - 1250.
Very poor all round !!!
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BT Broadband
