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Review by Pioneer89 
Posted: 3 years ago
member for 3 years, 4 visits, last login: 2.6 years ago
 White Post,Clarke,VA
 $40 per month (24 month contract)
 about 90 days
 "Technology is good."
 "Zero Service, Frequent Outages, Loves to Blame customer"
 "Only as an absolute LAST resort for broadband"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
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Pre Sales info is poor; all the information is sunshine and roses, no mention of their chronic issues.
Install process took just over 90 days from "OK, I'll take it" to connection. It took almost 2 months to get him to survey my house.
Connection reliability is as bad as you can get. No pattern or reason to the outages, it's not even because of some basic unreliability of a WISP, every single outage has been from the tower to their office, never between my machine and the tower.
Tech support. I'll save you the time in calling them: "Oh, we didn't know we had a problem. Have you tried cycling power to your router/antenna/computer/toaster?"
Services: Same as everyone else.
Value for Money: Very poor. High cost compared to most WISPs, and too many outages.
First the good: The technology is very good. If you have good line-of-sight to a tower, the connection can be pretty good, with between 5% and 10% packet loss, which is not too bad, I guess. They seem to have some issues with their ISP because they will front load you with a ping of about 80-120ms before you even leave their office, which is about what reasonable dial-up is.
Now the rest: The service is bordering on fraudulent. They used to have a call-in answering service they used as a 'tech-support' line, but the only thing they did was forward any issues dealing with outages. The tech-support person will talk to you, and let you know that he has been getting lots of calls, but when Wave2net finally responds they would pretend to be unaware of an issue. I have several people I know with the same service, and after a recent outage, we all called to report it. The answer was the same for all of us: "Oh, we were not aware, we'll look into it." If a problem occurs they will try to blame the end user, even if it's obvious that the problem is on their end.
Now, they have switched to a M-F 9-5 ‘tech-support’, if you can get through. If something goes wrong late in the week, don't plan on having service back until some time Monday.
I have zero trust that they are being honest with me when I call. Most people are very understanding about running a small business, and can cope with issues if they are being dealt with straight-away. But I have the feeling that most of Wave2net issues deal with simple, cheap parts for which they have no spares, set-up errors (I know little about the technology involved, but they seem to know less), and a good helping of "I don't care, I'll look at it Monday, after my paper and coffee."
Everyone I know with this service only stick with it because cable and DSL are unavailable. I think the owner of Wave2net knows this and is simply milking us as much as he can before something better comes along and everyone drops him.
Followup comments: | Forums » comments on review of Wave2Net |
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 Review by wasp50
Posted: 5.8 years ago
member for 5.8 years, 86 visits, last login: 2.1 years ago
Stephenson,Frederick,VA
Contract price not specified.
"Great download speeds"
"Slow on the upload side"
"Better than dialup, cheaper than local cable and satellite"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
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Download speed as promised. Slow on the upload speed but ISP is working to correct the problem soon.
Followup comments: | Forums » comments on review of Wave2Net |
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Wave2Net
