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Review by phoenixtx See Profile

  • Location: Aubrey, Denton, TX, USA
  • Cost: $39 per month
  • Install: about 2 days
fast, reliable service out in the middle of nowhere
initial problems as they were expanding to cover this area
if you need broadband in rural areas, RM is the way to go
Pre Sales Information:
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Ordered basic RM service: 768k up/down with a static IP for $39/month with no contract. I've had the service for about 6 months now. They installed a wireless bridge/antenna on the roof and hooked up a Linksys BEFSR41 at no charge (included in the monthly cost). Install was no problem, I did have an issue with my bridge jumping from the RM access point to a neighbors unsecured wireless AP, but it was fixed and no problems since.

This was my first experience with a wireless ISP's service (previously had SBC DSL and Comcast HSI) and I've been pretty impressed with the speed and reliability.

Customer service during non-business hours is unbearable ... actually first level support at any time of day is pretty bad. I usually end up having to talk to one of the managers to get some good help and then the problem gets solved pretty quick (referencing the access point issue mentioned above).

One of my few complaints is why so many inbound ports that are blocked at the edge of their network. Almost all server ports are blocked (which can be worked around quite easily) and some rather unusual ports are blocked which don't really seem necessary for security, TOS, etc... one of which is the TFTP port that AT&T's call vantage service uses :-/

Overall, I'm pretty happy. I get pretty close to advertised speeds, usually testing at 700k/700k anytime of the day or night. Only other option is a local cable company that offers 512k/128k (actual speeds of 300k/80k) for $10 more.

Update October 2006: Well, RedMoon sold off their residential customers to CoolAccess Wireless a few months ago and service has gone downhill. I'll enter a new review for them. No problems with RedMoon at all, but CoolAccess has forced me to switch to a new provider altogether.

member for 21.9 years, 150 visits, last login: 13.1 years ago
updated 17.4 years ago


Review by rtaggi See Profile

  • Location: Little Elm, Denton, TX, USA
  • Cost: $39 per month
  • Install: about 1 days
very reliable service, up/down 700/700 is always there, no set-up fee or contract
unknowledgeable techs that seem to be subcontracted out of canada, only 1 pop 3 mailbox
the local cable co has really improved speed wise and sbc dsl is now available but i'm sticking with red moon---they rock!!!
Pre Sales Information:
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to me red moon broadband is best option were i now live. for 39.99 you get a static ip, unwavering advertised speed 700+/700+ almost no down time etc. i've had them all, sbc dsl, comcast cable and a similiar product to red moon called panaband. all cost more and delivered less. i have a half wireless half wired intranet configuration in my home---works wonderfully and i even gave sbc residental phones the big boot recently in favor of vonage voip service. the 700 up feature of redmoon makes the broadband phones work wonderfully---rock on red moon!!!!!

member for 22.6 years, 186 visits, last login: 14.6 years ago
lodged 18.7 years ago

happyfru
join:2005-07-25
Little Elm, TX

happyfru

Member

LIttle Elm DSL Providers

hey there! just read your review about redmoon. very insightful. have you heard anything about Grande Communications DSL services? i, too, live out here in little elm and finding a good DSL provider has been effortful. please tell me what you think...also what are your views on Cebridge?

hope to hear from you soon!:)
Cuatemo
join:2006-03-08
Little Elm, TX

1 edit

Cuatemo

Member

A NO GO

Red moon is a NO GO, worst customer service ever. Honestly, I don't know whats worst, their services or customer services. Had them for one month and gave them the boot. I would preferred Dial up than to pay for a ISP that is down half the time.
Cuatemo

Cuatemo

Member

Red moon is a NO GO, worst customer service ever. Honestly, I don't know whats worst, their services or customer services. Had them for one month and gave them the boot. I would preferred dail up than to pay for a ISP that is down half the time.
rtaggi
join:2001-08-11
Little Elm, TX

rtaggi

Member

Re: A NO GO

i had red moon for about a year. b4 i could get dsl and i can honestly say i don't remember anytime they were down for more than a few hours very rarely. i wasn't real happy with their after hours customer service that seemed to be farmed out to canada, their reps were not very knowledg:)able