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RedMoon Broadband page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 6 reviews (2 good) (3 bad)
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Review by phoenixtx See Profile

  • Location: Aubrey,Denton,TX
  • Cost: $39 per month
  • Install: about 2 days
Good "fast, reliable service out in the middle of nowhere"
Bad "initial problems as they were expanding to cover this area"
Overall "if you need broadband in rural areas, RM is the way to go"
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Value for money:

Ordered basic RM service: 768k up/down with a static IP for $39/month with no contract. I've had the service for about 6 months now. They installed a wireless bridge/antenna on the roof and hooked up a Linksys BEFSR41 at no charge (included in the monthly cost). Install was no problem, I did have an issue with my bridge jumping from the RM access point to a neighbors unsecured wireless AP, but it was fixed and no problems since.

This was my first experience with a wireless ISP's service (previously had SBC DSL and Comcast HSI) and I've been pretty impressed with the speed and reliability.

Customer service during non-business hours is unbearable ... actually first level support at any time of day is pretty bad. I usually end up having to talk to one of the managers to get some good help and then the problem gets solved pretty quick (referencing the access point issue mentioned above).

One of my few complaints is why so many inbound ports that are blocked at the edge of their network. Almost all server ports are blocked (which can be worked around quite easily) and some rather unusual ports are blocked which don't really seem necessary for security, TOS, etc... one of which is the TFTP port that AT&T's call vantage service uses :-/

Overall, I'm pretty happy. I get pretty close to advertised speeds, usually testing at 700k/700k anytime of the day or night. Only other option is a local cable company that offers 512k/128k (actual speeds of 300k/80k) for $10 more.

Update October 2006: Well, RedMoon sold off their residential customers to CoolAccess Wireless a few months ago and service has gone downhill. I'll enter a new review for them. No problems with RedMoon at all, but CoolAccess has forced me to switch to a new provider altogether.

member for 12.6 years, 150 visits, last login: 3.9 years ago
updated 8.1 years ago

Comments:

Review by rtaggi See Profile

  • Location: Little Elm,Denton,TX
  • Cost: $39 per month
  • Install: about 1 days
Good "very reliable service, up/down 700/700 is always there, no set-up fee or contract"
Bad "unknowledgeable techs that seem to be subcontracted out of canada, only 1 pop 3 mailbox"
Overall "the local cable co has really improved speed wise and sbc dsl is now available but i'm sticking with red moon---they rock!!!"
Pre Sales Information:
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to me red moon broadband is best option were i now live. for 39.99 you get a static ip, unwavering advertised speed 700+/700+ almost no down time etc. i've had them all, sbc dsl, comcast cable and a similiar product to red moon called panaband. all cost more and delivered less. i have a half wireless half wired intranet configuration in my home---works wonderfully and i even gave sbc residental phones the big boot recently in favor of vonage voip service. the 700 up feature of redmoon makes the broadband phones work wonderfully---rock on red moon!!!!!

member for 13.3 years, 186 visits, last login: 5.4 years ago
lodged 9.5 years ago

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