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Review by tanaray2k 
member for 4.8 years, 3 visits, last login: 4.7 years ago
lodged 4.8 years ago
 New Philadelphia,Tuscarawas,OH
 $40 per month- (24 month contract)
 about 7 days "No phone line needed" "service calls, tech support, reliability, attitude from employees, ect" "they won a bid on county 911 towers and want to punish their long standing cusomers with additional charges"
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Short version, is the last 3 years have been a service night mare, waiting 6 and then 7 months for a service call and then still having terrible service. the story is long and at the end the company totally screws their long time customers with a 6 day notice of either a 300 dollar fee or no service.
During bad service we would get about 80.0 kbps to 200kbps during good service they claimed 3ookbps was a good time and when we were really lucky it would be as high as 580kbps. it did go higher occasionally but not often and not for long periods.
We have been with this company for nearly 3 years. When they installed the equipment it was quick and easy and worked great until it rained. Then we had no service for days at a time and when we called they kept claiming it was interference from a neighbors' cordless phone or baby monitor. Since we live in right downtown I have no control over what the neighbors are using. well it went on with out a service call for 6 months and every time it rained we were with out service for days.
We had opted for the more expensive monthly payment so they would have to upkeep the equipment but we couldn't get them to come and see what the trouble was. The fellow that ran tech support got mad at me for calling and actually told me to quit calling.
when I finally got them to come out it turned out the installer hadn't weatherized the unit and it was full of rain and that was the problem.
so they put up another antenna and instead of rewiring it all the way into the house they cut the wire and put a cheap plastic coupler on the roof packed with silicone and left it their against the weather... this is an indoor coupler, so last summer we started having problems again, tech support told us it must be our computers, we got new ones.same problems persisted and tech support said it was our router,we replaced it , then had the same trouble, and we were told it was our ethernet cables, which we replaced.
after 7 months we finally got a service call so I told tech support if they found it was their equipment i wanted my bill adjusted to reflect the loss of service for the 7 months i had to wait for them to even look at it.
He seemed agreeable until they found out that cheap indoor plastic coupler was bad, it had broken open, and had scorch marks on it and was (surprise!) wet inside. so they fixed it by putting a new coupler in its place.
My bill didn't get adjusted, in fact the tech support fellow said he would have to have me speak with an administrator who promptly said " Maybe you would be better off getting your internet some where else" he said it showed in their records ,tech support had repeatedly rebooted my system in there computers, which was a bold face lie because all they had done for 7 months was tell me how it would be better when they got me switched over to the new towers, (they recently won a bid to serve the county 911 system) and that all i needed to do was be patient and wait.
well even after they replaced the coupler, we had persistent problems and even directly after the tech replaced the coupler he called the office and told them we were "losing packets all over the place" and again insisted it was interference from neighbors baby monitors or cordless phones.
Finally after a few weeks they sent another fellow out to rewire the antenna all the way into the house and lose the coupler which really helped but we kept losing our service daily even over a 5 day period once which I was told because their uplink to the at&t tower was having issues and at&t was on the problem it was expected to take 4 business days (and the weekend). however for the next few weeks our internet would go down daily sometimes not for long but other days for hours at a time and if i called i always got the same line, our tower was having issues. If I was just patient a little longer they would put me at the top of the list to switch me to the new towers in 30 to 60 days. oh how long that month has been! only for me to get a letter from the company yesterday stating I have 3 options one is for $299.00 I can buy the new equipment, and they will reinstall the new equipment and change me over to the new towers. or pay $99 and use dsl thru my phone line or option 3 "find alternate route to the i internet with another provider" . They gave us a 6 day notice that there would be no service as of the 1st of May unless you were opting for one of these first two options.
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Review by project140
member for 5.7 years, 36 visits, last login: 2.7 years ago
lodged 5.7 years ago
- New Philadelphia,Tuscarawas,OH
- $39 per month
- about 2 days
- "Available in rural areas"
- "must pay for a public IP address"
- "Good Alternative to high priced cable or slow dial-up"
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This company is a locally owned business. The guys who run it are normal average joes who want to give everyone they can high speed internet. Where I live there is a lot of rural areas that our cable company, Adelphia, won't reach. Light Speed is a perfect solution. Right now Adelphia's speeds are terrible. Average 1.2mbps down and 400kbps up. It cost $10-15 more for cable than it does for wireless. wireless speeds come in at about the same as adelphia's. Why pay big bucks to a corporation when I can get the same speed and better service from a local company. I say anyone in ohio in Holmes, Tuscarawas, Carroll, Harrison, and coshocton should call light speed and stick it to Adelphia.
Residential Plan
Lease Equipment pricing
Installation: $99
Monthly: $39.99
Purchase Equipment:
Equipment: $399
1st 6 months: $14.99
monthly (after 1st 6 months): 29.99
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 Review by trey_w
member for 9.6 years, 2717 visits, last login: 339 days ago
updated 5.8 years ago
- Wylie,Collin,TX
- $40 per month
- "Speeds are great"
- "Value for your money with Great Customer Service"
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I no longer use Lightspeed Wireless. Please remove from my account.
Thanks
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Review by Sivadc
member for 8.5 years, 19 visits, last login: 4.7 years ago
lodged 8 years ago
- Wylie,Collin,TX
- $39 per month
- "Amazing speed and EXTREMELY minimal downtime"
- "No 24 hr tech support (not huge since the support that is there is superb)"
- "Would suggest ANYONE sign up with this service. Best service I have had."
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I joined up with Lightspeedwireless before they had service in the area as part of their drive to get people subscribed. It was a breeze getting set up once things got rolling. The initial offering was for 1.5mbps up/down with a static IP address for 39.95 (since changed to 3mbps up/down for NO extra cost ).
Tech came out to the house installed the antenna and airbridge and was very knowlegable and professional. I had a problem in the beginning with my airbridge and its firmware but once that was resolved ( very quickly I might add) everything has been fantastic. I can think of less than 2 hrs out total downtime in about 6 months of service.... MUCH better than the cable modem service I had before.
The few times I have needed support I have been able to call or email them and have had my issue resolved in under 30 mins wait except in a few rare cases with an email question which was answered on the next day( had one email question answered in less than 10 mins). Get that from someone like AT&T or Verizon where you wait 30 mins on hold to even talk with a tech that has no clue whats going on.....
Most speed tests I have run give me a consistant 2-2.5mbps up/down and when playing online games like EQ I have pings in the low hundreds and for games like call to duty I can get pings in the 30s that stay consistant for the whole play session...
I have to give this company a 9.5 out of 10 and CANNOT recommend ANY other service for people in the Wylie area. If you can get on the service RUN DONT WALK and sign up.
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