how-to block ads
|
»next review in page
Review by tanaray2k 
Posted: 2.5 years ago
member for 2.5 years, 3 visits, last login: 2.5 years ago
 New Philadelphia,Tuscarawas,OH
 $40 per month (24 month contract)
 about 7 days
 "No phone line needed"
 "service calls, tech support, reliability, attitude from employees, ect"
 "they won a bid on county 911 towers and want to punish their long standing cusomers with additional charges"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Short version, is the last 3 years have been a service night mare, waiting 6 and then 7 months for a service call and then still having terrible service. the story is long and at the end the company totally screws their long time customers with a 6 day notice of either a 300 dollar fee or no service.
During bad service we would get about 80.0 kbps to 200kbps during good service they claimed 3ookbps was a good time and when we were really lucky it would be as high as 580kbps. it did go higher occasionally but not often and not for long periods.
We have been with this company for nearly 3 years. When they installed the equipment it was quick and easy and worked great until it rained. Then we had no service for days at a time and when we called they kept claiming it was interference from a neighbors' cordless phone or baby monitor. Since we live in right downtown I have no control over what the neighbors are using. well it went on with out a service call for 6 months and every time it rained we were with out service for days.
We had opted for the more expensive monthly payment so they would have to upkeep the equipment but we couldn't get them to come and see what the trouble was. The fellow that ran tech support got mad at me for calling and actually told me to quit calling.
when I finally got them to come out it turned out the installer hadn't weatherized the unit and it was full of rain and that was the problem.
so they put up another antenna and instead of rewiring it all the way into the house they cut the wire and put a cheap plastic coupler on the roof packed with silicone and left it their against the weather... this is an indoor coupler, so last summer we started having problems again, tech support told us it must be our computers, we got new ones.same problems persisted and tech support said it was our router,we replaced it , then had the same trouble, and we were told it was our ethernet cables, which we replaced.
after 7 months we finally got a service call so I told tech support if they found it was their equipment i wanted my bill adjusted to reflect the loss of service for the 7 months i had to wait for them to even look at it.
He seemed agreeable until they found out that cheap indoor plastic coupler was bad, it had broken open, and had scorch marks on it and was (surprise!) wet inside. so they fixed it by putting a new coupler in its place.
My bill didn't get adjusted, in fact the tech support fellow said he would have to have me speak with an administrator who promptly said " Maybe you would be better off getting your internet some where else" he said it showed in their records ,tech support had repeatedly rebooted my system in there computers, which was a bold face lie because all they had done for 7 months was tell me how it would be better when they got me switched over to the new towers, (they recently won a bid to serve the county 911 system) and that all i needed to do was be patient and wait.
well even after they replaced the coupler, we had persistent problems and even directly after the tech replaced the coupler he called the office and told them we were "losing packets all over the place" and again insisted it was interference from neighbors baby monitors or cordless phones.
Finally after a few weeks they sent another fellow out to rewire the antenna all the way into the house and lose the coupler which really helped but we kept losing our service daily even over a 5 day period once which I was told because their uplink to the at&t tower was having issues and at&t was on the problem it was expected to take 4 business days (and the weekend). however for the next few weeks our internet would go down daily sometimes not for long but other days for hours at a time and if i called i always got the same line, our tower was having issues. If I was just patient a little longer they would put me at the top of the list to switch me to the new towers in 30 to 60 days. oh how long that month has been! only for me to get a letter from the company yesterday stating I have 3 options one is for $299.00 I can buy the new equipment, and they will reinstall the new equipment and change me over to the new towers. or pay $99 and use dsl thru my phone line or option 3 "find alternate route to the i internet with another provider" . They gave us a 6 day notice that there would be no service as of the 1st of May unless you were opting for one of these first two options.
Followup comments:  
JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | huh? So you've gone through all this yet stayed with them for 3 years?
--
"ONE team - ONE city - ONE dream!!" | |
| | tanaray2k
join:2007-04-26
New Philadelphia, OH
| Re: huh? Oh maybe I didnt mention we were under a contract to keep them for 2 years and when they replaced the antenna they had me sign off again, we could have switched later but were continuously promised as soon as they switched the towers over we would have no more problems. I really hated to hang on thru all this just to quit them when they were finally going to work out all their problems. | |
| | | 
DrModem
Premium
join:2006-10-19
USA | Re: huh? sue  | |
| tonyp56
join:2005-12-12
Yale, OK
| Why would you stay with this company? Some issues I have here, 1) $99 to get on AT&T's DSL line? What? Is DSL available in your area? If it is, why would you sign up with this company? Additionally, I can't see why it would cost you $99 to get on DSL. When I signed up about a month ago here, they charged $49.99 for modem, and I would have got that back with rebate--long story, signed up, ended up not being able to get, so canceled and sent back equipment. 2) If you do the same thing over and over again, in this case, listen to what they tell you, and get same results over and over again, why would you even think about staying with them? Leave them, don't look back and especially if DSL is available to you. Cancel this crappy service and call AT&T and get DSL. End of story... | |
| tanaray2k
join:2007-04-26
New Philadelphia, OH
| Update I called and told them to come take their equipment off of our roof since they would no longer be providing me with service per the letter they sent to me. They said they would come get it for a fee of 35.00 or I should take it down my self and drive it the 60 miles to their offices. I was told that my account would stay open and be billed as active until they got their equipment back, in spite of the fact they quite providing me with service. so basically they extorted even more money from me! I told the person i spoke with that it made no sense to continue billing me after THEY sent me a letter and THEY would no longer be providing service after the 1st of may. I told him it would be like me quitting my job and then expecting my pay checks to continue.
I did move to another company and who came out quickly and set up my equipment and did it for less than 50.00 with 29.99 a month and the new service doesn't lose packets or for that matter hasn't had ANY down time since we have had it since may 1st my new service is awesome and reliable! I even | |
| | | |
| Forums » comments on review of Light Speed Wireless |
 |
|
Light Speed Wireless
