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Review by JC1989 
member for 339 days, 2 visits, last login: 328 days ago
lodged 339 days ago
 Hesperia,San Bernardino,CA
 $110 per month- (12 month contract)
 "I can check my email and listen to music. Unlimited usage." "Customer Service representatives are unbelievably rude, Connection drops all the time, slow, expensive." "If you can receive services different company, do so."
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After researching every other company that was available to me, this was the only that provided unlimited bandwidth, which is a plus about OSWI. The package I went with was the Residential 1500/256 KBPs which came out to a whopping $110 a month, in which they had just recently raised there prices without notice. The install process took but an hour or so.
This service is horrible, the speeds have NEVER reached what I paid for, and the connection is very intermittent. I get disconnected from the internet when doing anything AT LEAST twice per hour, during this time I can be offline anywhere from 1 to 10 minutes. Their Technical Support refuses to believe it is their equipment that causes this problem. I have had the same equipment for the last 5 years and have never had a problem with it, on every other ISP I have been with. A lot of programs I believe are blocked on this service, as they don't connect even after port forwarding and other methods I have tried. BUT I can come get someone to come out and look at it for an outrageous price, no thanks.
Customer support is unbelievably rude. When talking to them they have an attitude and talk in a very sarcastic voice when you try to explain what is wrong, and they try to make you think you have no idea what you're talking about. They have one fix for every single problem that I'm having - reboot MY equipment. I reset my router twice a day and the problems persist, some days being worse but the problem never getting better.
Steer clear of this service, look into your other options more.
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Review by mmperdue3
member for 3.2 years, 1 visits, last login: 3.1 years ago
lodged 3.2 years ago
- Perris,Riverside,CA
 Business customer- $189 per month
- (12 month contract)
 about 21 days- "They connect you to the internet"
- "Everything else"
- "If you don't have a choice use them"
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Real quick I tried everyone else before going to them, and they were the only one that I could get internet through. I paid for their most expensive plan at (T1 @ 1.5 up and down) for 189 a month!! This is at least twice as much as everyone else for the speed. It took three no show appointments before they showed up to do the installation. And as far as the connectivity it is all over the map, I go from 500k to 1.5mb, but for the most part it is at 500k. And if you plan on having VIOP, video conference, or internet gaming FORGET ABOUT IT.
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Review by luvbeartroub
member for 10.3 years, 19 visits, last login: 2.9 years ago
updated 5.5 years ago
- Hacienda Heights,Los Angeles,CA
- $89 per month
- (24 month contract)
- about 1 days
- "None any more"
- "Price, customer service, reliability, connection stability"
- "They've gone down the tubes BIG TIME"
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Summary:
Installation = $99.00
Monthly service = $79.99 + $10.00 modem rental (total $89.99)
Contract = 2 years
Service is 1500/256k with dynamic IP. No download caps like satellite.
Once Upon A Time, OSWI was a great wireless ISP. That was a long time ago. I've had them for about a year and a half now, and I'm looking forward to the expiration of the contract. Their definition of 24/7 service appears to be they are in the office for 7 of the 24 hours of the weekdays only. I've placed many calls to their "Paging" system, and have only received an return call once that I can remember. Service is unreliable. It goes up and down non-stop every evening. I am unable to maintain a VPN link with my office due to the instability of their connection. Connection speeds have gone from lightening fast in the beginning to slower than AOL Dialup. It's a pity they haven't maintained their quality.
I can no longer recommend this service. I would suggest reviewing your alternatives. Currently, I also maintain a EVDO wireless account with Verizon. It's slow, but it puts this service to shame.
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Review by scott760
member for 6.8 years, 8 visits, last login: 5.5 years ago
lodged 6.8 years ago
- Phelan,San Bernardino,CA
- $99 per month
- (12 month contract)
- "Very easy to get in contact with"
- "Tried to rip me off"
- "Wish they didn't try to rip me off"
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Here is my story of what happened when I tried to sign up with OSWI. I live in Phelan, CA which is a rural community in the high desert. In Jan. 2005, I checked their coverage maps to see if I could get service and of course my street was on the very edge for coverage. So I called and spoke to Jenay @ OSWI. She said I could probably get service and they would send up a tech when someone else needed service up in my area. After 2-3 weeks I was finally able to make an appointment in the morning because they were servicing their main antenna in Victorville and after waiting a couple hours that day I got a phone call from the tech saying he wouldn't be able to make it. So I figured oh well, I'll reschedule. The next appointment I made, my wife was going to be home. The techs did show up this time and installed their antenna and hooked up everything. Once on the computer, the software said that my house was out of range by 1.5 miles. This is what the tech said, "The motorola software only works for a certain distance. You have a good signal to the antenna but the owner is working out a deal with motorola to expand the coverage. It will probably be a couple weeks to a month." So they uninstalled everything, except the bracket that holds the antenna. We had a signed contract for the $200 installation and $59 a month service (1500/128). I called Jenay again and she confirmed it would be about a month. So a month went by and I called, no luck. I called again a couple weeks later, no luck. Then after 2 months I was told they are installing a new antenna right in my town. Another month (April) went by and Jenay called me to tell me that the service is up and running, but there has been a price increase. Now the price is $79 a month. I didn't think it was fair and neither did she. She asked the owner if I could be on the old price plan for $59 since when I signed up that how much it was and I signed a contract for that amount. No dice. He did not want to honor it so now, I don't have internet, I have a oswi contract for the wrong price and a oswi antenna bracket on the side of my house. I refuse to deal with direcway and I guess now I just have to wait for DSL.
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Review by milkboy332
member for 7.5 years, 3 visits, last login: 7.4 years ago
lodged 7.4 years ago
- Chino,San Bernardino,CA
- $99 per month
- (12 month contract)
- about 1 days
- "GREAT SUPPORT, FAST SETUP, RELIABLE CONNECTION"
- "SLIGHTLY A BIT PRICEY"
- "A+++!"
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If you live in an area where you do you not get DSL or Cable, but would like high speed internet access, I would definitely recommend going wireless with OSWI.net. (Check their site to see if they cover your area). Been using it for our warehouse and everything is great. Thanks OSWI.net!
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Review by isitfriday2
member for 7.6 years, 0 visits, last login: 7.6 years ago
lodged 7.6 years ago
- Ontario,San Bernardino,CA
- Business customer
- $199 per month
- (36 month contract)
- about 1 days
- "When i placed my order they offered install within 2 hours, i could not believe it."
- "None, Service is perfect"
- "All other providers could not service my area oswi.net performed in under 2 hours."
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I ordered 1.5/512 a-symmetrical service for $199.99 per month on a 3 year contract which is perfect for my business. When i called to order they transferred me to a sales representative who informed me they had installers at a job nearby and they could install my service as soon as they finished the job they were on, i was in shock i thought it would take at least a few days to schedule i wasn't even prepared for the service to go in that day but i figured what the heck sooner was better. They told me i would need a router or they could route using their hardware and since i was not prepared i just had them route for now. The install took about an hour they mounted a dish that looks like a Directv unit on my roof attached to an existing roof fixture so my landlord would not get mad about additional items on the roof and then they ran the Cat5 cable from their equipment down to my phone room (without even drilling a hole in the roof) and connected it to their power supply which then plugged into my network switch. All of this work was very clean and professional they really know what they are doing. They then called in to their IT Dept and had the Static Ip's assigned and routed plus the IT guys were able to remotely login and set their hardware on the roof to act as our router temporarily until i got mine. The internet is always on and we now have our own router running and have our employees logging in remotely to our server to place orders for our customers, we never could have done all of this without the knowledgable people at oswi. Thanks Oswi.net i will reccommend everyone i know to you.
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Review by STORE4851
member for 7.6 years, 0 visits, last login: 7.6 years ago
lodged 7.6 years ago
- Moreno Valley,Riverside,CA
- Business customer
- $99 per month
- (2 month contract)
- about 2 days
- "Immediate installation"
- "Price could be better"
- "Best choice for this application"
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signed up for a business connection - 384kbps - most recent test 356 dn and 295 up
When site was selected, dsl was supposed to be available.
When site was ready, dsl was not available due to new construction in area
Cable would cost $9,000.00 to install. No other options were available
Also needed a static IP and VPN support.
We have been open for 8 weeks, connection has been stable, reliable, and secure.
Installation was immediate and on the hottest day of the year
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Review by rmtaylo
member for 8 years, 0 visits, last login: 8 years ago
lodged 8 years ago
- Westborough,Worcester,MA
- Business customer
- Contract price not specified.
- about 1 days
- "Extremely quick turnaround after ordering, flawless connectivity"
- "None"
- "These are your go-to guys for LA County wireless."
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We are a very fast moving company, and SkyRapids moved even quicker for us as we entered the California market. The install of our Cisco routers went smoothly and we could not have asked for anything better. Tech Support was there with us step by step as we installed our new network in Bloomington, CA.
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Review by knightcoders
member for 8 years, 1 visits, last login: 7.9 years ago
lodged 8 years ago
- Rancho Cucamonga,San Bernardino,CA
- Business customer
- $50 per month
- (month by month)
- about 1 days
- "Fastest, Most Reliable, Great Support, Best Priced!!"
- "Not offered everywhere yet"
- "Very Pleased!!"
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I ordered wireless internet from SkyRapids for my business since they offered it in my area and they set it up quick! I was on-line within 1 day and surfing the net at the Fastest Speeds around!! It is still much faster then DSL or Cable!
I would recommend SkyRapids to everyone that is within the coverage area. I know they are expanding.
Way to go SkyRapids!! Keep up the good work!
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Review by ForeMiami
member for 8 years, 0 visits, last login: 8 years ago
lodged 8 years ago
- Fontana,San Bernardino,CA
- Contract price not specified.
- about 1 days
- "Top speeds, great service, and reliable"
- "Definitely better than any other service available"
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We've used this company since they began to offer service in our area. We had no cable/DSL option at the time; we now have both, but have no intentions of switching. There's none of the slowness and/or downtime we experienced with the major DSL provider we had in our old home, and the speeds are so fast that we couldn't get the same in DSL or cable. Upload/download both haul, and there has never been a security or equipment issue. Well worth the money!
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Re: Are they offline??
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