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All reviews of Midcontinent Communications (cable)


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Reviews:
50 reviews (39 good) (5 bad)
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Review by pp03 See Profile
member for 9.6 years, 2272 visits, last login: a few hours ago
updated 8 days ago

  • undisclosed location
  • $40 per month
  • "Big speed, low lat, quick and friendly customer service, solid price."
  • "Nothing."
  • "I'm very lucky to have them. If they ever get bought out I'm going to cry."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

They took over Charter's market in my area, and when Charter was in control it was a disaster. Horrible lag, crappy service, having to call them for random charges every couple of months. To keep from digressing, within 6 months they had changed out and upgraded all the equipment so I was officially on their network (I paid them but still used the old Charter network for ~5 months after they acquired the area, when they linked over to their network.)

From that time on, I've had ONE price, no misc charges, fantastic speed above the advertised price I'm paying for...and their speed goes all the way up to 100mbs down even in the sticks. Their customer support is quick, and they actually know what they're talking about, oh and they're from midco's market, not outsourced.

My latency in gaming with charter was always 100+ (150-250 in wow) and with Midco I'm gaming at ~20-30 for local servers and ~50 for wow (Texas server cluster).



Comments:

Deft
Stros in '08
Premium
join:2003-09-06
Grand Forks, ND

They wont!

Funny thing is they wont sell out OR get bought out.. They're not that dumb. they are the leading Cable/Phone/Internet in the North Dakota area.

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Review by feedguy See Profile
member for 10 years, 481 visits, last login: 48 days ago
lodged 153 days ago

  • Mandan,Morton,ND
  • $180 per month
  • "Reliability, speed"
  • "Expensive"
  • "Good service, if you have lots of money."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

The cost is too high. It includes TV and Phone service, but I am going to have to remove something due to the expense. Mostly reliable, although another modem upgrade is in the works to provide Docsis 3 support. If they don't get ya on the monthly fees come up with new hardware. I have the 30 MB down, 5 MB up speed, but my old modem may be slowing me up a little.

Comments:
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Price

Price isn't bad for what you're getting.

try $210 for 99cable channels (no prem channels or digital), digital phone (local calling only - no features) and 12/1 internet.

Deft
Stros in '08
Premium
join:2003-09-06
Grand Forks, ND
Reviews:
·Midcontinent Com..

Re: Price

said by hottboiinnc:

Price isn't bad for what you're getting.

try $210 for 99cable channels (no prem channels or digital), digital phone (local calling only - no features) and 12/1 internet.

There is a lot of misleading in this review. The highest bundle there is, is the Ultimate Theatre Trio which is 126.50 with 50/10 internet the 10$ phone and for TV 200 channels and all 4 premium HBO/Starz/Cinemax/Encore and DVR. Let alone getting THIER modem is the smartest due to a 3$ fee a month and if there ever is an upgrade or service call on it its lifetime warranty.

As for Mr. "unimpressed" it takes a bit for a company to upgrade another company's failure. and your "locked in rates" midco has a no contract clause. also whats this 15.00 a month bit? if i was paying 15 a month for internet i would expect slow speeds also.

unimpressed

@warpdriveonline.com

Not impressed with a slower service from Micontinent

Midcontinent must have finished the take over of USCable. As the download and upload speeds have dropped terribly this last week. Went from my locked in rates being raised by USCable to completely crappy speeds and pages not loading since they have been taken over. Speed tests put there cable here in the slow DSL range for a cost of $15.00 a month over what a DSL line is.

Not impressed
letchcj

join:2005-04-23
Forest Lake, MN

Re: Not impressed with a slower service from Micontinent

I was switched over from USCable 1 month ago and had to wait 2 weeks for a tech to replace a cable card. This was followed up be a $12 increase on my second bill. Not a good start.






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Review by alistua See Profile
member for 179 days, 0 visits, last login: 179 days ago
lodged 179 days ago

  • Bismarck,Burleigh,ND
  • $200 per month
  • "Installer came to the house 2x's and still was unable to get the wireless up and going"
  • "Frustrated with service"

I'm so frustrated with this company. We have 3 DVR and a wireless network setup and none of it is working as it was promised. Installers have been to my house twice now and most of the time they were on the phone with support. They left when the internet "connected" but when we checked the speed was at a crawl. Each time they have came we've been charged an installation fee. My son has XBOX live and the connection keeps freezing. I'm ready to throw it all out. Stay AWAY from this scam of a company. After 3 months we've had to pay an outrageous fee for a service that is mediocre at best. They are the only cable company available in my area and they know it.

Comments:

Deft
Stros in '08
Premium
join:2003-09-06
Grand Forks, ND
Reviews:
·Midcontinent Com..

Scam? lol OKAY.

Scam? because of "flaws" you state? maybe you should have talked a a higher up management.. ive been with Midco since the start and had nothing but great service.

They HAVE to call the support due to the fact to get your gear up and running to began with(its not just plug and play). they just come in to install what you ordered. Maybe the lines around your area are bad.. or maybe you checked your speeds at the worst time? And for the install charges i call bullshit on those, they will not double charge you for their mistakes.. let alone the bundles they have with no install fees. You paying 200/mth? sounds like someone doesnt know how to check for bundles in your area.

Terminate your cable/internet then and come back and tell me about that "better" isp that took its place because you're not going to get the prices they advertise elsewhere. Also when you terminate there is no CONTRACT like some ISP's..

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Review by FenglerF1 See Profile
member for 6.8 years, 2576 visits, last login: a few hours ago
updated 246 days ago

  • Minot,Ward,ND
  • $97 per month
  • about 10 days
  • "Fast and reliable connection"
  • "None so far"
  • "It is Broadband..."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Mid Co has a few speed options, 1/384, 15/1, and 25/2 in the area. I went with the 15/1 for $35 plus taxes and fees, I always get the advertised speeds and have not run into any caps yet.

Installation went well, only took about 30 min for the install tech. Mid Co does not offer Self Installs even if you already have a cable modem. Cost for install is $35

Edit: I upgraded to the 25/2 speeds for an additional $20 a month, I get ~23/2

Edit: I upgraded to DOCSIS 3.0, 50/5 speeds for $125 a month, I get 49.5/4.8

Edit: The pricing has changed, for the better, 50/5 is now $90 a month.

Comments:
rsolo57

join:2002-02-23
Rapid City, SD

midco even better..

Even better now with MidcoNet Xstream 3.0 going to 100Mbps down/ 15Mbps up..I love midco

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Review by (hidden by request)
(review was emailed from domain mixnym.net)
lodged 296 days ago

  • Los Angeles,Los Angeles,CA
  • Contract price not specified.
  • "Excellent, easy to use, reliable, good-sounding"
  • "Excellent, easy to use, reliable, good-sounding"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have used Voip.Ms for about two years with no problems. Calls, whether incoming or outgoing, are clear and with no pops, clicks, echo etc.

I use the value for Canada and the US, which is .52 cents per minute for calls to Canada, and about 1.05 cents per minute for calls to the US. The Premium rates are 1.00 and 1.25 cents per minute respectively, but I haven't had a need to use them.

Aside from the low prices, Voip.Ms has a large number of incoming filters and routing options. The IVR, where a recorded voice tells the caller to press 1 for Joe, 2 for Mary, etc., is very useful to me in connection with the callerid filtering. This lets me send everyone to a recording unless his callerid matches my whitelist.

If a caller enters the right 'extension', he can get a dial tone to call anywhere at voip rates - nice for calling from a cellphone.

There are many more useful features. Voip.Ms is a bit like having a mini-pbx.

Comments:

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Review by headward See Profile
member for 1 year, 3 visits, last login: 306 days ago
lodged 1 year ago

  • West Fargo,Cass,ND
  • $114 per month
  • about 10 days
  • "fast and affortable. 24x7 support is awesome and very helpful"
  • "like most installs, they give you a time frame which i find annoying"
  • "Best ISP in ND"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have a 25x2 connection
The $114 is after taxes and included cable, internet, and one DVR box. They also include all HD channels for no additional charge.

Comments:






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Review by Deft See Profile
member for 8.4 years, 3358 visits, last login: 4 days ago
updated 1 year ago

  • Grand Forks,Grand Forks,ND
  • $89 per month
  • about 7 days
  • "Excellent Download/Upload for the Price"
  • "Would like to get that DOCSIS 3.0"
  • "Possibly the best still in North Dakota"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

1st time i got it was 3yrs ago and all i had was a 3mb down/ 128mb up 29.99/mth.. then after about 8 months they came out with an upgrade.. to 256mb up 29.99/mth then after a year or more they sent out Midco Max which is what i have now. and thats 5mb down and 512 up 49.99/mth.

The Tech was excellent both times (since i moved) and both EARLY!! so yea all in all if youre in the ND area and are within the 2800 feet i think.. definitly get MIDCO dont get that crap DSL.. just isnt the same.

***UPDATE** I've moved back to GF,ND its been 2yrs since ive had Midco and WOW they just updated yet again!!! i now have 10mb/1mb down its just amazing! and the Price is unreal 99$ for 1 YEAR!! thats of course without taxes! but you cant beat that hell no!

*****UPDATE**** Recently went to a new package of 89,95 for 6mths and get unthrottled download *16meg* and 768 up, also get 30HD Channels all HBO channels and 200+ channels with that rate..

******UPDATE***** Went to another new Package and its even better 114.00 for ONE YEAR no CONTRACT same as above but with phone and midco just upgraded thier servers yet again! now i get 25mbps down and 2mbps up! woohoo!

****UPDATE***** Still on same package as above wont be downgrading nor upgrading being im to the most upgradable stuff

****UPDATE*** Downgraded to do financial issues but still great service! and always up to date on everything.. (TV, Internet) dont use phone line. i believe they have a 50/15 internet now.. which is the DOCSIS 3.0.

Comments:

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Review by yuduyl See Profile
member for 5.9 years, 1216 visits, last login: 341 days ago
updated 1.1 years ago

  • Cando,Towner,ND
  • $45 per month
  • about 5 days
  • "Fast speed to most sites, reliable connection,"
  • "no Usenet , some high latency at times,"
  • "All things considered, it's really good service...."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:

I have had this service for about a month now, it has been reliable. The Usenet service is reduced speed, but has 100k + groups, has a long retention on binaries 30 day + and has a high level of completeness. I use Gmail for email, so I have not had any experience with their email system.
--------------
09/13/08
Taking into consideration where I live (Way out in the country) the speed, reliability and cost; MidCom provides good service. Download speed is really good and the connection has be very reliable. The service is better than what DSL offers. Both are reliable, but MidCom has higher speed for about the same price.

-------------------------

11/04/2008

Good service all around, Internet is always up and running, excellent download speeds. I'm really happy with their service.

----------------------------------
8/5/09

Continued good service no outages, Usenet still at dial up speeds, but other than that I love this service.

-----------------------------
10/31/09

MidCom has stop offering newsgroups, not a big deal as the speed was at or below 56k, so it was almost useless for binaries.

-------------------------------------------

09/25/10 continued good service, no problems

===============

01/06/2011

all is good no problems wonderful speed

Comments:

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Review by Avder See Profile
member for 9.7 years, 1035 visits, last login: 244 days ago
lodged 1.3 years ago

  • Moorhead,Clay,MN
  • $40 per month
  • about 7 days
  • "Pretty darn fast for this town"
  • "Missing some documentation, they dont like you customizing settings"
  • "Thumbs up for the most part"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:

I had been with Qwest for years since it was one of two companies available in this town, the other being Cable One, with its notorious caps and absurd usage policies. Qwest was better, with no caps, but speeds were stuck at 3 megs.

About a year ago Midcontinent announced it was going to build out in my town, Moorhead, MN. I started paying attention, but eventually I got frustrated because it became apparent that my part of town was going to be one of the last areas that got service.

Well, it seems to have been worth the wait. After the service was finally listed as available for my area I called up and the customer service rep was quite helpful and fairly knowledgeable. Anything she didnt know she asked her supervisor about, and I got most of my questions answered. Install of internet and phone was scheduled for next week.

Believe it or not, the installer actually showed up a little early. Install did not take long and shortly after he got here, everything was testing out fine and I was running speed tests and getting pretty consistent 17-20 meg speeds from various speed test sites across the US.

The only disappointment is the fact that they really don't want you messing with the equipment. One thing I like to do is customize the wireless settings and LAN addresses, and they don't like you doing that because it would mess with their tech support if I should ever need to call. My plan is to just get a reliable router of my own so I can customize all I want, but Qwest didn't mind the user changing setting inside the modem at all as long as it was pertaining to the users side.

I also have not recieved any mails or documentation showing me how to log into the email accounts that are supposed to come with the package, but thats okay because I use web mail from gmail and yahoo anyway.

That said, service quality thus far is good. The speed is great, the reliability is very good (service has not been down yet, and I only rarely get a connection time out). The phone call quality is also much better than my old Qwest landline, but that's not very hard to do, honestly. Still, its nice to be free of electric humming.

So far, so good. I'm anticipating peak speeds to go down eventually as the node I'm on gets more users, but for now, its great having 20 megs whenever I want it.

Comments:

Deft
Stros in '08
Premium
join:2003-09-06
Grand Forks, ND
Reviews:
·Midcontinent Com..

Look on your invoice

Just a little FYI. the Installer should've showed you the invoice with your email address @###.midco.net and the LONG ass password to get into your ISP's email..

Also if you have thier Wireless Router and BOUGHT it which would've been stupid since you now have a 1yr with midco help/warranty. Always rent out thier products being its a unlimited warranty.. also i dont see why you cant tweak out the router i have on mine and the tech support is perfectly fine with it.

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Review by RippedOff6 See Profile
member for 1.6 years, 0 visits, last login: 1.6 years ago
lodged 1.6 years ago

  • Sioux Falls,Minnehaha,SD
  • Contract price not specified.
  • "No good points"
  • "They lied to us about almost everything"
  • "Don't trust this company"

Don’t trust Midco

Midcontinent Communications lied to us about their internet and phone service. Their sales people told us one thing and then delivered another.

Their technical support people gave us so much conflicting information we could never configure the service. Our entire business was shut down for DAYS while they told us "there is nothing wrong with your service".

When we informed them that we were going to file a lawsuit for fraud they tried to intimidate us with the police.

Stay away from Midco.

Comments:

Deft
Stros in '08
Premium
join:2003-09-06
Grand Forks, ND
Reviews:
·Midcontinent Com..

This should be deleted..

I find this very hard to believe.. ive been with midco for over 10yrs now and ive gotten nothing but postive and wonderful tech support.. and not only that they've never said anything misleading!

i believe u tried to rip them off into not paying what they wanted you to pay.. good luck with quest..
Newbiz

join:2010-06-24

More details RippedOff?

I am a small biz owner and I run a server. I am thinking of switching to Midco from Qwest.
What was your experience like?
What kind of problems did you have?
Can you give us some more details?
Why would they show up with police, did you threaten someone or something?

I am probably going to make the switch, but I am concerned after reading your post. Can you help me understand what happened in your case?

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